---
description: ¿Qué piensan los usuarios de Verint Automated Quality Management? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Verint Automated Quality Management gracias a Capterra Costa Rica.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Verint Automated Quality Management - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software de gestión de la calidad](/directory/30099/quality-management/software) > [Verint Automated Quality Management](/software/104168/impact-360) > [Alternativas a Verint Automated Quality Management](https://www.capterra.co.cr/alternatives/104168/impact-360)

# Alternativas a Verint Automated Quality Management

Canonical: https://www.capterra.co.cr/alternatives/104168/impact-360

> Explorar las mejores alternativas a Verint Automated Quality Management. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Playvox** — 4.8/5 (109 reviews) — Playvox, Suite de Optimización de Agentes para que los equipos de servicio al cliente evalúen y mejoren el desempeño de los agentes,
   - [Ver perfil](https://www.capterra.co.cr/software/164542/playvox)
   - [Comparar con Verint Automated Quality Management](https://www.capterra.co.cr/compare/104168/164542/impact-360/vs/playvox)
2. **NiCE CXone** — 4.2/5 (581 reviews) — Software de centro de contacto en la nube que ofrece realidad virtual, enrutamiento basado en habilidades, inteligencia artificial, combinación de llamadas y analíticas.
   - [Ver perfil](https://www.capterra.co.cr/software/134775/incontact-call-center-software)
   - [Comparar con Verint Automated Quality Management](https://www.capterra.co.cr/compare/104168/134775/impact-360/vs/incontact-call-center-software)
3. **Avaya Cloud Office** — 4.2/5 (45 reviews) — Solución de comunicaciones y colaboración que ayuda a las empresas con funciones de asistentes automáticos, marcado, conferencias y más.
   - [Ver perfil](https://www.capterra.co.cr/software/212483/avaya-ip-office)
   - [Comparar con Verint Automated Quality Management](https://www.capterra.co.cr/compare/104168/212483/impact-360/vs/avaya-ip-office)
4. **Zendesk QA** — 4.9/5 (23 reviews) — Klaus es una herramienta de revisión de conversaciones para equipos de asistencia que hace que dar comentarios a los agentes sea fácil y sistemático.
   - [Ver perfil](https://www.capterra.co.cr/software/180104/klaus)
   - [Comparar con Verint Automated Quality Management](https://www.capterra.co.cr/compare/104168/180104/impact-360/vs/klaus)
5. **Genesys Cloud CX** — 4.3/5 (262 reviews) — PureCloud hace que la relación con los clientes sea simple. Conecta el teléfono, el correo electrónico y el chat a través de una herramienta para mejorar la participación del cliente.
   - [Ver perfil](https://www.capterra.co.cr/software/21409/genesys-cloud)
   - [Comparar con Verint Automated Quality Management](https://www.capterra.co.cr/compare/21409/104168/genesys-cloud/vs/impact-360)
6. **LiveAgent** — 4.7/5 (1781 reviews) — Una buena atención al cliente comienza con un mejor software para el centro de ayuda. Gana más clientes al brindar una excelente atención al cliente con LiveAgent.
   - [Ver perfil](https://www.capterra.co.cr/software/102188/liveagent)
   - [Comparar con Verint Automated Quality Management](https://www.capterra.co.cr/compare/102188/104168/liveagent/vs/impact-360)
7. **Five9** — 4.2/5 (481 reviews) — Centro de contacto en la nube con IA práctica: entrante, saliente, ACD (distribuidor automático de llamadas, por sus siglas en inglés), IVR, marcador predictivo, chat, grabación de llamadas e integración con CRM.
   - [Ver perfil](https://www.capterra.co.cr/software/132405/five9)
   - [Comparar con Verint Automated Quality Management](https://www.capterra.co.cr/compare/104168/132405/impact-360/vs/five9)
8. **Insightful** — 4.8/5 (182 reviews) — Simple, accesible y confiable. Insightful tiene todo lo que necesitas para mejorar la productividad de tu equipo.
   - [Ver perfil](https://www.capterra.co.cr/software/142813/workpuls)
   - [Comparar con Verint Automated Quality Management](https://www.capterra.co.cr/compare/104168/142813/impact-360/vs/workpuls)
9. **FactoryTalk View** — 4.5/5 (19 reviews) — El centro de control de automatización de mantenimiento centraliza, administra y conserva la información necesaria para el mantenimiento.
   - [Ver perfil](https://www.capterra.co.cr/software/9590/factorytalk)
   - [Comparar con Verint Automated Quality Management](https://www.capterra.co.cr/compare/9590/104168/factorytalk/vs/impact-360)
10. **IntellaQuest** — 4.1/5 (8 reviews) — Solución de mantenimiento preventivo que permite gestionar el mantenimiento de familias y grupos de equipos a través de asistentes computarizados.
    - [Ver perfil](https://www.capterra.co.cr/software/129973/intellaquest)
    - [Comparar con Verint Automated Quality Management](https://www.capterra.co.cr/compare/104168/129973/impact-360/vs/intellaquest)
11. **Corporater Business Management Platform** — 4.5/5 (15 reviews) — El conjunto de gestión de rendimiento empresarial (EPM) de Corporater es un software que se puede configurar para una amplia variedad de modelos de rendimiento.
    - [Ver perfil](https://www.capterra.co.cr/software/47491/corporater-business-management-platform)
    - [Comparar con Verint Automated Quality Management](https://www.capterra.co.cr/compare/47491/104168/corporater-business-management-platform/vs/impact-360)

## Categorías relacionadas

- [Software de gestión de la calidad](https://www.capterra.co.cr/directory/30099/quality-management/software)
- [Software de cumplimiento](https://www.capterra.co.cr/directory/30110/compliance/software)
- [Software para el control de calidad de centros de contacto](https://www.capterra.co.cr/directory/33415/contact-center-quality-assurance/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/alternatives/104168/impact-360)
- [Ver el perfil del producto](https://www.capterra.co.cr/software/104168/impact-360)

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