---
description: ¿Qué piensan los usuarios de eDesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de eDesk gracias a Capterra Costa Rica.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eDesk - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [eDesk](/software/137210/xsellco-helpdesk) > [Alternativas a eDesk](https://www.capterra.co.cr/alternatives/137210/xsellco-helpdesk)

# Alternativas a eDesk

Canonical: https://www.capterra.co.cr/alternatives/137210/xsellco-helpdesk

> Explorar las mejores alternativas a eDesk. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **LiveAgent** — 4.7/5 (1789 reviews) — LiveAgent ayuda a las empresas a prosperar en el servicio de atención al cliente. Una buena atención al cliente comienza con un mejor software de atención al cliente.
   - [Ver perfil](https://www.capterra.co.cr/software/102188/liveagent)
   - [Comparar con eDesk](https://www.capterra.co.cr/compare/102188/137210/liveagent/vs/xsellco-helpdesk)
2. **NiCE CXone** — 4.2/5 (582 reviews) — Software de centro de contacto en la nube que ofrece realidad virtual, enrutamiento basado en habilidades, inteligencia artificial, combinación de llamadas y analíticas.
   - [Ver perfil](https://www.capterra.co.cr/software/134775/incontact-call-center-software)
   - [Comparar con eDesk](https://www.capterra.co.cr/compare/134775/137210/incontact-call-center-software/vs/xsellco-helpdesk)
3. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk es un software de servicio al cliente fácil de usar que ayuda a más de 50 000 empresas en todo el mundo a crear excelentes experiencias para los clientes.
   - [Ver perfil](https://www.capterra.co.cr/software/124981/freshdesk)
   - [Comparar con eDesk](https://www.capterra.co.cr/compare/124981/137210/freshdesk/vs/xsellco-helpdesk)
4. **Tidio** — 4.7/5 (590 reviews) — Tidio es una plataforma de atención al cliente que combina chat en vivo y chatbots para mejorar la asistencia al cliente y generar más ventas.
   - [Ver perfil](https://www.capterra.co.cr/software/144040/tidio-chat)
   - [Comparar con eDesk](https://www.capterra.co.cr/compare/137210/144040/xsellco-helpdesk/vs/tidio-chat)
5. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk Support es un valorado software de help desk creado para aumentar la satisfacción del cliente.
   - [Ver perfil](https://www.capterra.co.cr/software/164283/zendesk)
   - [Comparar con eDesk](https://www.capterra.co.cr/compare/137210/164283/xsellco-helpdesk/vs/zendesk)
6. **TeamSupport** — 4.5/5 (850 reviews) — Software de servicio al cliente basado en la web, fácil de implementar con un enfoque en la gestión de clientes B2B y la colaboración en equipo.
   - [Ver perfil](https://www.capterra.co.cr/software/87908/teamsupport)
   - [Comparar con eDesk](https://www.capterra.co.cr/compare/87908/137210/teamsupport/vs/xsellco-helpdesk)
7. **Vivantio** — 4.3/5 (178 reviews) — Vivantio's service platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows.
   - [Ver perfil](https://www.capterra.co.cr/software/132880/vivantio)
   - [Comparar con eDesk](https://www.capterra.co.cr/compare/132880/137210/vivantio/vs/xsellco-helpdesk)
8. **Zoho Desk** — 4.5/5 (2216 reviews) — Pon la atención al cliente en el corazón de tu empresa. Haz que los clientes estén más satisfechos, los agentes más capacitados y tu negocio más saludable.
   - [Ver perfil](https://www.capterra.co.cr/software/169505/zoho-desk)
   - [Comparar con eDesk](https://www.capterra.co.cr/compare/137210/169505/xsellco-helpdesk/vs/zoho-desk)
9. **ServiceNow Customer Service Management** — 4.4/5 (153 reviews) — La gestión de atención al cliente de ServiceNow está diseñada para una economía de servicios digitalmente conectada.
   - [Ver perfil](https://www.capterra.co.cr/software/192052/servicenow-customer-service-management)
   - [Comparar con eDesk](https://www.capterra.co.cr/compare/137210/192052/xsellco-helpdesk/vs/servicenow-customer-service-management)
10. **Groove** — 4.5/5 (87 reviews) — Ayuda a los equipos a proporcionar asistencia personal a escala.
    - [Ver perfil](https://www.capterra.co.cr/software/143005/groove)
    - [Comparar con eDesk](https://www.capterra.co.cr/compare/137210/143005/xsellco-helpdesk/vs/groove)
11. **ServiceTonic** — 4.6/5 (8 reviews) — Software de help desk y gestión de servicios. potente, flexible y fácil de usar. Para ITSM, Customer Service y cualquier otro servicio (ESM). Altamente configurable sin programar.
    - [Ver perfil](https://www.capterra.co.cr/software/112516/servicetonic)
    - [Comparar con eDesk](https://www.capterra.co.cr/compare/112516/137210/servicetonic/vs/xsellco-helpdesk)
12. **Front** — 4.5/5 (291 reviews) — Trata a tus clientes como personas, no como tickets. Proporciona asistencia personalizada sin importar el canal.
    - [Ver perfil](https://www.capterra.co.cr/software/132901/front)
    - [Comparar con eDesk](https://www.capterra.co.cr/compare/132901/137210/front/vs/xsellco-helpdesk)
13. **Deskpro** — 4.6/5 (38 reviews) — Una plataforma moderna de atención al cliente para todo tipo de organizaciones. Versión alojada en la nube o instalación local para alojamiento propio.
    - [Ver perfil](https://www.capterra.co.cr/software/127288/deskpro)
    - [Comparar con eDesk](https://www.capterra.co.cr/compare/127288/137210/deskpro/vs/xsellco-helpdesk)
14. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Una destacada plataforma de atención al cliente que está diseñada para brindar herramientas innovadoras y datos unificados a los empleados de servicio.
    - [Ver perfil](https://www.capterra.co.cr/software/136189/salesforce)
    - [Comparar con eDesk](https://www.capterra.co.cr/compare/136189/137210/salesforce/vs/xsellco-helpdesk)
15. **Issuetrak** — 4.6/5 (205 reviews) — Envía problemas a los miembros de equipos en múltiples departamentos desde todos los dispositivos de forma automática y sencilla. Responde, resuelve, informa. Pide tu demo hoy.
    - [Ver perfil](https://www.capterra.co.cr/software/16499/issuetrak)
    - [Comparar con eDesk](https://www.capterra.co.cr/compare/16499/137210/issuetrak/vs/xsellco-helpdesk)

## Categorías relacionadas

- [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software)
- [Software para el control de calidad de centros de contacto](https://www.capterra.co.cr/directory/33415/contact-center-quality-assurance/software)
- [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software)
- [Software de soporte al cliente](https://www.capterra.co.cr/directory/32315/customer-support/software)
- [Software de compromiso del cliente](https://www.capterra.co.cr/directory/30906/customer-engagement/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/alternatives/137210/xsellco-helpdesk)
- [Ver el perfil del producto](https://www.capterra.co.cr/software/137210/xsellco-helpdesk)

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