---
description: ¿Qué piensan los usuarios de Groove? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Groove gracias a Capterra Costa Rica.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Groove - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Groove](/software/143005/groove) > [Alternativas a Groove](https://www.capterra.co.cr/alternatives/143005/groove)

# Alternativas a Groove

Canonical: https://www.capterra.co.cr/alternatives/143005/groove

> Explorar las mejores alternativas a Groove. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Freshservice** — 4.6/5 (803 reviews) — (Servicio de asistencia gamificado + administración de activos) - complicaciones = Freshservice. ¡Además, el centro de atención también está preparado para ITIL\!
   - [Ver perfil](https://www.capterra.co.cr/software/132997/freshservice)
   - [Comparar con Groove](https://www.capterra.co.cr/compare/132997/143005/freshservice/vs/groove)
2. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk es un software de servicio al cliente fácil de usar que ayuda a más de 60 000 empresas en todo el mundo a crear excelentes experiencias para los clientes.
   - [Ver perfil](https://www.capterra.co.cr/software/124981/freshdesk)
   - [Comparar con Groove](https://www.capterra.co.cr/compare/124981/143005/freshdesk/vs/groove)
3. **LiveAgent** — 4.7/5 (1789 reviews) — Comienza gratis con LiveAgent y establece grandes relaciones con los clientes con una herramienta de help desk de alto nivel para empresas de todos los tamaños.
   - [Ver perfil](https://www.capterra.co.cr/software/102188/liveagent)
   - [Comparar con Groove](https://www.capterra.co.cr/compare/102188/143005/liveagent/vs/groove)
4. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk ofrece una de las soluciones de atención al cliente líderes en su sector.
   - [Ver perfil](https://www.capterra.co.cr/software/164283/zendesk)
   - [Comparar con Groove](https://www.capterra.co.cr/compare/143005/164283/groove/vs/zendesk)
5. **Zoho Desk** — 4.5/5 (2216 reviews) — Pon la atención al cliente en el corazón de tu empresa. Haz que los clientes estén más satisfechos, los agentes más capacitados y tu negocio más saludable.
   - [Ver perfil](https://www.capterra.co.cr/software/169505/zoho-desk)
   - [Comparar con Groove](https://www.capterra.co.cr/compare/143005/169505/groove/vs/zoho-desk)
6. **SysAid** — 4.5/5 (523 reviews) — SysAid ayuda a los departamentos de TI a trabajar de manera más inteligente, no más difícil, con automatización de help desk basada en una década de información de IA. Pruébalo gratis.
   - [Ver perfil](https://www.capterra.co.cr/software/107225/sysaid)
   - [Comparar con Groove](https://www.capterra.co.cr/compare/107225/143005/sysaid/vs/groove)
7. **JIRA Service Management** — 4.5/5 (779 reviews) — JIRA Service Desk está calificado como el software de ITSM más popular y asequible.
   - [Ver perfil](https://www.capterra.co.cr/software/138769/jira-service-management)
   - [Comparar con Groove](https://www.capterra.co.cr/compare/138769/143005/jira-service-management/vs/groove)
8. **Zoho CRM** — 4.3/5 (7003 reviews) — Zoho CRM otorga a las organizaciones una solución completa de gestión del ciclo de vida de las relaciones con los clientes.
   - [Ver perfil](https://www.capterra.co.cr/software/155928/zoho-crm)
   - [Comparar con Groove](https://www.capterra.co.cr/compare/143005/155928/groove/vs/zoho-crm)
9. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — Permite a los centros de ayuda de TI que maximicen la productividad y ofrezcan experiencias excepcionales a los empleados con ServiceDesk Plus.
   - [Ver perfil](https://www.capterra.co.cr/software/179501/manageengine-service-desk-plus)
   - [Comparar con Groove](https://www.capterra.co.cr/compare/143005/179501/groove/vs/manageengine-service-desk-plus)
10. **TeamSupport** — 4.5/5 (850 reviews) — Software de centro de ayuda creado para la asistencia al cliente de empresa a empresa. Reduce costos y mejora la satisfacción del cliente al mismo tiempo.
    - [Ver perfil](https://www.capterra.co.cr/software/87908/teamsupport)
    - [Comparar con Groove](https://www.capterra.co.cr/compare/87908/143005/teamsupport/vs/groove)
11. **ServiceNow Customer Service Management** — 4.4/5 (153 reviews) — La gestión de atención al cliente de ServiceNow está diseñada para una economía de servicios digitalmente conectada.
    - [Ver perfil](https://www.capterra.co.cr/software/192052/servicenow-customer-service-management)
    - [Comparar con Groove](https://www.capterra.co.cr/compare/143005/192052/groove/vs/servicenow-customer-service-management)
12. **OTRS** — 4.4/5 (96 reviews) — El paquete de administración de servicios totalmente administrado que ayuda a los servicios técnicos a brindar un servicio rápido y eficiente.
    - [Ver perfil](https://www.capterra.co.cr/software/127284/otrs)
    - [Comparar con Groove](https://www.capterra.co.cr/compare/127284/143005/otrs/vs/groove)
13. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Service Cloud 360, una destacada plataforma de atención al cliente, permite a las empresas impulsar una participación fluida en todo el recorrido del cliente.
    - [Ver perfil](https://www.capterra.co.cr/software/136189/salesforce)
    - [Comparar con Groove](https://www.capterra.co.cr/compare/136189/143005/salesforce/vs/groove)
14. **Dynamics 365** — 4.4/5 (5860 reviews) — Solución de gestión empresarial integrada que automatiza los procesos financieros, de relaciones con los clientes y de la cadena de suministro.
    - [Ver perfil](https://www.capterra.co.cr/software/157279/dynamics-365)
    - [Comparar con Groove](https://www.capterra.co.cr/compare/143005/157279/groove/vs/dynamics-365)
15. **Agile CRM** — 4.1/5 (526 reviews) — Agile CRM es un paquete completo de ventas, marketing y servicios diseñado para permitir a las PYME vender y comercializar como las Fortune 500.
    - [Ver perfil](https://www.capterra.co.cr/software/135148/agile-crm)
    - [Comparar con Groove](https://www.capterra.co.cr/compare/135148/143005/agile-crm/vs/groove)

## Categorías relacionadas

- [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software)
- [Software de gestión del conocimiento](https://www.capterra.co.cr/directory/30094/knowledge-management/software)
- [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software)
- [Herramientas para medir la satisfacción del cliente](https://www.capterra.co.cr/directory/30541/customer-satisfaction/software)
- [Software de gestión de experiencia del cliente](https://www.capterra.co.cr/directory/30671/customer-experience/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/alternatives/143005/groove)
- [Ver el perfil del producto](https://www.capterra.co.cr/software/143005/groove)

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