---
description: ¿Qué piensan los usuarios de Shelf? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Shelf gracias a Capterra Costa Rica.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Shelf - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [Shelf](/software/146524/shelf) > [Alternativas a Shelf](https://www.capterra.co.cr/alternatives/146524/shelf)

# Alternativas a Shelf

Canonical: https://www.capterra.co.cr/alternatives/146524/shelf

> Explorar las mejores alternativas a Shelf. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **LiveAgent** — 4.7/5 (1789 reviews) — Comienza gratis con LiveAgent y brinda una excelente atención al cliente con una solución de help desk de alto nivel para empresas de todos los tamaños.
   - [Ver perfil](https://www.capterra.co.cr/software/102188/liveagent)
   - [Comparar con Shelf](https://www.capterra.co.cr/compare/102188/146524/liveagent/vs/shelf)
2. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk Guide es una base de conocimientos totalmente integrada en este software de asistencia al cliente.
   - [Ver perfil](https://www.capterra.co.cr/software/164283/zendesk)
   - [Comparar con Shelf](https://www.capterra.co.cr/compare/146524/164283/shelf/vs/zendesk)
3. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk es un software de servicio al cliente fácil de usar que ayuda a más de 60 000 empresas en todo el mundo a crear excelentes experiencias para los clientes.
   - [Ver perfil](https://www.capterra.co.cr/software/124981/freshdesk)
   - [Comparar con Shelf](https://www.capterra.co.cr/compare/124981/146524/freshdesk/vs/shelf)
4. **Aircall** — 4.2/5 (466 reviews) — Aircall es el sistema telefónico basado en la nube más intuitivo que existe. Experimenta una configuración fácil, sin hardware, y decenas de integraciones con CRM.
   - [Ver perfil](https://www.capterra.co.cr/software/144486/aircall)
   - [Comparar con Shelf](https://www.capterra.co.cr/compare/144486/146524/aircall/vs/shelf)
5. **Bitrix24** — 4.2/5 (1005 reviews) — Bitrix24 es una destacada plataforma gratuita de gestión del conocimiento social y colaboración que utilizan más de 15 millones de empresas en todo el mundo.
   - [Ver perfil](https://www.capterra.co.cr/software/113540/bitrix24)
   - [Comparar con Shelf](https://www.capterra.co.cr/compare/113540/146524/bitrix24/vs/shelf)
6. **Genesys Cloud CX** — 4.3/5 (269 reviews) — PureCloud hace que la relación con los clientes sea simple. Conecta el teléfono, el correo electrónico y el chat a través de una herramienta para mejorar la participación del cliente.
   - [Ver perfil](https://www.capterra.co.cr/software/21409/genesys-cloud)
   - [Comparar con Shelf](https://www.capterra.co.cr/compare/21409/146524/genesys-cloud/vs/shelf)
7. **Zoho Desk** — 4.5/5 (2216 reviews) — Con Zoho Desk, crea artículos multimarca y compatibles con SEO en la nube, con información de la base de conocimientos para cada una de las marcas, con el fin de responder a las preguntas frecuentes de los clientes.
   - [Ver perfil](https://www.capterra.co.cr/software/169505/zoho-desk)
   - [Comparar con Shelf](https://www.capterra.co.cr/compare/146524/169505/shelf/vs/zoho-desk)
8. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Una destacada plataforma de atención al cliente que está diseñada para brindar herramientas innovadoras y datos unificados a los empleados de servicio.
   - [Ver perfil](https://www.capterra.co.cr/software/136189/salesforce)
   - [Comparar con Shelf](https://www.capterra.co.cr/compare/136189/146524/salesforce/vs/shelf)
9. **Gladly** — 4.8/5 (140 reviews) — Gladly es una plataforma de atención al cliente radicalmente personal que pone a las personas en el centro de una conversación única y permanente con el cliente.
   - [Ver perfil](https://www.capterra.co.cr/software/156723/gladly)
   - [Comparar con Shelf](https://www.capterra.co.cr/compare/146524/156723/shelf/vs/gladly)
10. **CallHub** — 4.4/5 (251 reviews) — Una galardonada herramienta de envío de SMS, voz y centro de atención telefónica que utilizan las empresas, pero lo suficientemente simple para tu causa. Paga lo que consumas, sin suscripciones.
    - [Ver perfil](https://www.capterra.co.cr/software/149279/callhub)
    - [Comparar con Shelf](https://www.capterra.co.cr/compare/146524/149279/shelf/vs/callhub)
11. **Five9** — 4.2/5 (487 reviews) — Centro de contacto en la nube con IA práctica: entrante, saliente, ACD (distribuidor automático de llamadas, por sus siglas en inglés), IVR, marcador predictivo, chat, grabación de llamadas e integración con CRM.
    - [Ver perfil](https://www.capterra.co.cr/software/132405/five9)
    - [Comparar con Shelf](https://www.capterra.co.cr/compare/132405/146524/five9/vs/shelf)
12. **NiCE CXone** — 4.2/5 (582 reviews) — Software de centro de contacto en la nube que ofrece realidad virtual, enrutamiento basado en habilidades, inteligencia artificial, combinación de llamadas y analíticas.
    - [Ver perfil](https://www.capterra.co.cr/software/134775/incontact-call-center-software)
    - [Comparar con Shelf](https://www.capterra.co.cr/compare/134775/146524/incontact-call-center-software/vs/shelf)
13. **Dialshree** — 4.7/5 (74 reviews) — Software de centro de atención telefónica con características adicionales, tales como grabador de voz, voz sobre IP (VoIP), marcador de salida, central IPPBX y solución basada en Asterisk.
    - [Ver perfil](https://www.capterra.co.cr/software/144944/dialshree)
    - [Comparar con Shelf](https://www.capterra.co.cr/compare/144944/146524/dialshree/vs/shelf)
14. **JustCall** — 4.1/5 (225 reviews) — JustCall es un sistema telefónico basado en la nube para que los equipos de ventas y asistencia hagan, reciban, registren o graben llamadas directamente desde un equipo de escritorio o un teléfono.
    - [Ver perfil](https://www.capterra.co.cr/software/157853/justcall)
    - [Comparar con Shelf](https://www.capterra.co.cr/compare/146524/157853/shelf/vs/justcall)
15. **Talkdesk** — 4.5/5 (734 reviews) — Talkdesk es un software de centro de contacto intuitivo basado en la nube con funciones avanzadas, creación de informes completos e integraciones sin problemas.
    - [Ver perfil](https://www.capterra.co.cr/software/132852/talkdesk)
    - [Comparar con Shelf](https://www.capterra.co.cr/compare/132852/146524/talkdesk/vs/shelf)

## Categorías relacionadas

- [Software de gestión del conocimiento](https://www.capterra.co.cr/directory/30094/knowledge-management/software)
- [Software de gestión documental](https://www.capterra.co.cr/directory/30063/document-management/software)
- [Software de gestión de contenidos CMS](https://www.capterra.co.cr/directory/10007/content-management/software)
- [AI Agents for Customer Support](https://www.capterra.co.cr/directory/34696/ai-agents-for-customer-support/software)
- [Software para call center](https://www.capterra.co.cr/directory/30007/call-center/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/alternatives/146524/shelf)
- [Ver el perfil del producto](https://www.capterra.co.cr/software/146524/shelf)

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