---
description: ¿Qué piensan los usuarios de BMC Helix ITSM? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de BMC Helix ITSM gracias a Capterra Costa Rica.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software de ITSM](/directory/30676/itsm/software) > [BMC Helix ITSM](/software/164195/remedy-it-service-management) > [Alternativas a BMC Helix ITSM](https://www.capterra.co.cr/alternatives/164195/remedy-it-service-management)

# Alternativas a BMC Helix ITSM

Canonical: https://www.capterra.co.cr/alternatives/164195/remedy-it-service-management

> Explorar las mejores alternativas a BMC Helix ITSM. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Freshservice** — 4.5/5 (714 reviews) — Centro de atención ITSM (administración de servicios de TI, por sus siglas en inglés) online con gestión de incidentes, problemas, cambios, versiones y activos. Cuenta con potentes funciones de ticketing y automatización.
   - [Ver perfil](https://www.capterra.co.cr/software/132997/freshservice)
   - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/132997/164195/freshservice/vs/remedy-it-service-management)
2. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk permite a las empresas brindar asistencia, escalar con autoservicio y diferenciarse con un compromiso proactivo.
   - [Ver perfil](https://www.capterra.co.cr/software/164283/zendesk)
   - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/164195/164283/remedy-it-service-management/vs/zendesk)
3. **Freshdesk** — 4.5/5 (3425 reviews) — Freshdesk es un software de servicio al cliente fácil de usar que ayuda a más de 60 000 empresas en todo el mundo a crear muy buenas experiencias para los clientes.
   - [Ver perfil](https://www.capterra.co.cr/software/124981/freshdesk)
   - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/124981/164195/freshdesk/vs/remedy-it-service-management)
4. **SysAid** — 4.5/5 (519 reviews) — Administra fácilmente todas las actividades de tu mesa de ayuda con una solución informática de eficacia comprobada. Encontrarás todos los elementos esenciales que necesita en un solo panel.
   - [Ver perfil](https://www.capterra.co.cr/software/107225/sysaid)
   - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/107225/164195/sysaid/vs/remedy-it-service-management)
5. **LiveAgent** — 4.7/5 (1781 reviews) — Una buena atención al cliente comienza con un mejor software para el centro de ayuda. Gana más clientes al brindar una excelente atención al cliente con LiveAgent.
   - [Ver perfil](https://www.capterra.co.cr/software/102188/liveagent)
   - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/102188/164195/liveagent/vs/remedy-it-service-management)
6. **JIRA Service Management** — 4.5/5 (770 reviews) — JIRA Service Desk está calificado como el software de ITSM más popular y asequible.
   - [Ver perfil](https://www.capterra.co.cr/software/138769/jira-service-management)
   - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/138769/164195/jira-service-management/vs/remedy-it-service-management)
7. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — El software de mesa de ayuda de asistencia y la herramienta de gestión de activos incluyen base de conocimiento, gestión de SLA, seguimiento de billetes y gestión de inventarios.
   - [Ver perfil](https://www.capterra.co.cr/software/179501/manageengine-service-desk-plus)
   - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/164195/179501/remedy-it-service-management/vs/manageengine-service-desk-plus)
8. **Zoho Desk** — 4.5/5 (2212 reviews) — Pon la atención al cliente en el corazón de tu empresa. Haz que los clientes estén más satisfechos, los agentes más capacitados y tu negocio más saludable.
   - [Ver perfil](https://www.capterra.co.cr/software/169505/zoho-desk)
   - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/164195/169505/remedy-it-service-management/vs/zoho-desk)
9. **OTRS** — 4.4/5 (96 reviews) — Suite de gestión de servicios totalmente gestionada que incluye tickets, automatización del flujo de trabajo y notificación para ITSM, atención al cliente y seguridad.
   - [Ver perfil](https://www.capterra.co.cr/software/127284/otrs)
   - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/127284/164195/otrs/vs/remedy-it-service-management)
10. **Issuetrak** — 4.6/5 (205 reviews) — Issuetrak te ayuda a gestionar los tickets y las solicitudes desde el inicio hasta la resolución. Flexible, personalizable y fácil de usar. En la nube o in situ.
    - [Ver perfil](https://www.capterra.co.cr/software/16499/issuetrak)
    - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/16499/164195/issuetrak/vs/remedy-it-service-management)
11. **Pulseway** — 4.7/5 (310 reviews) — Pulseway es una galardonada plataforma de gestión de TI que te ofrece control total sobre todo lo relacionado con TI.
    - [Ver perfil](https://www.capterra.co.cr/software/141792/pulseway)
    - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/141792/164195/pulseway/vs/remedy-it-service-management)
12. **TOPdesk** — 4.4/5 (111 reviews) — Software de gestión de servicios con panel de KPI y alineado con ITIL que ayuda a supervisar la carga de trabajo de cada empleado y asignar tareas de manera eficiente.
    - [Ver perfil](https://www.capterra.co.cr/software/127562/topdesk)
    - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/127562/164195/topdesk/vs/remedy-it-service-management)
13. **InvGate Service Management** — 4.6/5 (108 reviews) — Software intuitivo para gestión de servicio. Fomenta la colaboración de los usuarios con automatizaciones e integraciones clave.
    - [Ver perfil](https://www.capterra.co.cr/software/133392/service-desk)
    - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/133392/164195/service-desk/vs/remedy-it-service-management)
14. **Zoho CRM** — 4.3/5 (6973 reviews) — Zoho CRM otorga a las organizaciones una solución completa de gestión del ciclo de vida de las relaciones con los clientes.
    - [Ver perfil](https://www.capterra.co.cr/software/155928/zoho-crm)
    - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/155928/164195/zoho-crm/vs/remedy-it-service-management)
15. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — Ahorra tiempo y reduce costes con innovaciones que reinventan las relaciones con tus clientes.
    - [Ver perfil](https://www.capterra.co.cr/software/136189/salesforce)
    - [Comparar con BMC Helix ITSM](https://www.capterra.co.cr/compare/136189/164195/salesforce/vs/remedy-it-service-management)

## Categorías relacionadas

- [Software de ITSM](https://www.capterra.co.cr/directory/30676/itsm/software)
- [Software para servicios informáticos](https://www.capterra.co.cr/directory/30672/it-service/software)
- [Software de gestión de activos informáticos](https://www.capterra.co.cr/directory/30077/it-asset-management/software)
- [IT Ticketing Systems Software](https://www.capterra.co.cr/directory/32623/it-ticketing-systems-software/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/alternatives/164195/remedy-it-service-management)
- [Ver el perfil del producto](https://www.capterra.co.cr/software/164195/remedy-it-service-management)

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