---
description: ¿Qué piensan los usuarios de Zendesk Suite? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Zendesk Suite gracias a Capterra Costa Rica.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) > [Alternativas a Zendesk Suite](https://www.capterra.co.cr/alternatives/164283/zendesk)

# Alternativas a Zendesk Suite

Canonical: https://www.capterra.co.cr/alternatives/164283/zendesk

> Explorar las mejores alternativas a Zendesk Suite. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Impulsa el crecimiento con Sales Cloud 360, una destacada solución de ventas que impulsa la productividad de los representantes en una de las principales plataformas de CRM del mundo.
   - [Ver perfil](https://www.capterra.co.cr/software/61368/salesforce)
   - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/61368/164283/salesforce/vs/zendesk)
2. **LiveAgent** — 4.7/5 (1753 reviews) — LiveAgent ayuda a las empresas a prosperar en el servicio de atención al cliente. Una buena atención al cliente comienza con un mejor software de atención al cliente.
   - [Ver perfil](https://www.capterra.co.cr/software/102188/liveagent)
   - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/102188/164283/liveagent/vs/zendesk)
3. **LiveChat** — 4.6/5 (1715 reviews) — LiveChat te permite tener conversaciones en tiempo real con los clientes mientras están en tu sitio web.
   - [Ver perfil](https://www.capterra.co.cr/software/62194/livechat)
   - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/62194/164283/livechat/vs/zendesk)
4. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk es un software de servicio al cliente fácil de usar que ayuda a más de 50 000 empresas en todo el mundo a crear excelentes experiencias para los clientes.
   - [Ver perfil](https://www.capterra.co.cr/software/124981/freshdesk)
   - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/124981/164283/freshdesk/vs/zendesk)
5. **Milvus** — 4.8/5 (298 reviews) — Milvus es un HelpDesk inteligente que optimiza los procesos de gestión, aumenta la productividad de su equipo y proporciona eficiencia a su soporte.
   - [Ver perfil](https://www.capterra.co.cr/software/202528/milvus)
   - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/164283/202528/zendesk/vs/milvus)
6. **Tidio** — 4.7/5 (590 reviews) — Tidio es una plataforma de atención al cliente que combina chat en vivo y chatbots para mejorar la asistencia al cliente y generar más ventas.
   - [Ver perfil](https://www.capterra.co.cr/software/144040/tidio-chat)
   - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/144040/164283/tidio-chat/vs/zendesk)
7. **Zoho Desk** — 4.5/5 (2211 reviews) — Pon la atención al cliente en el corazón de tu empresa. Haz que los clientes estén más satisfechos, los agentes más capacitados y tu negocio más saludable.
   - [Ver perfil](https://www.capterra.co.cr/software/169505/zoho-desk)
   - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/164283/169505/zendesk/vs/zoho-desk)
8. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk es un sistema de tickets online diseñado para simplificar el trabajo de los equipos. Presta una excelente asistencia al cliente. Sin esfuerzo.
   - [Ver perfil](https://www.capterra.co.cr/software/185973/helpdesk)
   - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/164283/185973/zendesk/vs/helpdesk)
9. **Dynamics 365** — 4.4/5 (5811 reviews) — Solución de gestión empresarial integrada que automatiza los procesos financieros, de relaciones con los clientes y de la cadena de suministro.
   - [Ver perfil](https://www.capterra.co.cr/software/157279/dynamics-365)
   - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/157279/164283/dynamics-365/vs/zendesk)
10. **Intercom** — 4.5/5 (1131 reviews) — La primera plataforma mundial de mensajería de clientes para el crecimiento empresarial.
    - [Ver perfil](https://www.capterra.co.cr/software/134347/intercom)
    - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/134347/164283/intercom/vs/zendesk)
11. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Una destacada plataforma de atención al cliente que está diseñada para brindar herramientas innovadoras y datos unificados a los empleados de servicio.
    - [Ver perfil](https://www.capterra.co.cr/software/136189/salesforce)
    - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/136189/164283/salesforce/vs/zendesk)
12. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 es una destacada solución gratuita de gestión de clientes (CRM) y atención al cliente, utilizada por 15 millones de empresas en todo el mundo.
    - [Ver perfil](https://www.capterra.co.cr/software/113540/bitrix24)
    - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/113540/164283/bitrix24/vs/zendesk)
13. **Zoho Assist** — 4.7/5 (1374 reviews) — Zoho Assist proporciona una interfaz de usuario simple y directa para conectarse a computadoras remotas en cualquier parte del mundo.
    - [Ver perfil](https://www.capterra.co.cr/software/181775/zoho-assist)
    - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/164283/181775/zendesk/vs/zoho-assist)
14. **Odoo** — 4.2/5 (1294 reviews) — Odoo es un conjunto de aplicaciones personalizables de código abierto ideadas para satisfacer todas las necesidades de su empresa.
    - [Ver perfil](https://www.capterra.co.cr/software/135618/odoo)
    - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/135618/164283/odoo/vs/zendesk)
15. **Yonyx** — 4.7/5 (256 reviews) — Guías interactivas basadas en árboles de decisión que se conectan a la mayoría de los sistemas CRM. Sigue los procesos de negocio de manera interactiva.
    - [Ver perfil](https://www.capterra.co.cr/software/130406/agi-self-service)
    - [Comparar con Zendesk Suite](https://www.capterra.co.cr/compare/130406/164283/agi-self-service/vs/zendesk)

## Categorías relacionadas

- [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software)
- [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software)
- [Software de gestión del conocimiento](https://www.capterra.co.cr/directory/30094/knowledge-management/software)
- [Software de gestión de quejas](https://www.capterra.co.cr/directory/30674/complaint-management/software)
- [Herramientas de seguimiento de problemas](https://www.capterra.co.cr/directory/30675/issue-tracking/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/alternatives/164283/zendesk)
- [Ver el perfil del producto](https://www.capterra.co.cr/software/164283/zendesk)

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