---
description: ¿Qué piensan los usuarios de ICR Evolution? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ICR Evolution gracias a Capterra Costa Rica.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ICR Evolution - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software para call center](/directory/30007/call-center/software) > [ICR Evolution](/software/196596/icr-evolution) > [Alternativas a ICR Evolution](https://www.capterra.co.cr/alternatives/196596/icr-evolution)

# Alternativas a ICR Evolution

Canonical: https://www.capterra.co.cr/alternatives/196596/icr-evolution

> Explorar las mejores alternativas a ICR Evolution. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud CX simplifica las relaciones con los clientes. Conecta el teléfono, el correo electrónico y el chat a través de una herramienta para mejorar la participación del cliente.
   - [Ver perfil](https://www.capterra.co.cr/software/21409/genesys-cloud)
   - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/21409/196596/genesys-cloud/vs/icr-evolution)
2. **CXone Mpower** — 4.2/5 (581 reviews) — Software de centro de contacto en la nube que ofrece realidad virtual, enrutamiento basado en habilidades, inteligencia artificial, combinación de llamadas y analíticas.
   - [Ver perfil](https://www.capterra.co.cr/software/134775/incontact-call-center-software)
   - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/134775/196596/incontact-call-center-software/vs/icr-evolution)
3. **Five9** — 4.2/5 (481 reviews) — Centro de contacto en la nube con IA práctica; entrante, saliente, ACD, IVR, marcador predictivo, chat, grabación de llamadas e integración con CRM.
   - [Ver perfil](https://www.capterra.co.cr/software/132405/five9)
   - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/132405/196596/five9/vs/icr-evolution)
4. **Talkdesk** — 4.5/5 (732 reviews) — Talkdesk es un software de centro de contacto intuitivo basado en la nube con funciones avanzadas, creación de informes completos e integraciones sin problemas.
   - [Ver perfil](https://www.capterra.co.cr/software/132852/talkdesk)
   - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/132852/196596/talkdesk/vs/icr-evolution)
5. **Voiso** — 4.7/5 (30 reviews) — Solución de centro de atención telefónica todo en uno diseñada para aprovechar al máximo cada interacción con el cliente
   - [Ver perfil](https://www.capterra.co.cr/software/203121/voiso)
   - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/196596/203121/icr-evolution/vs/voiso)
6. **PhoneBurner** — 4.8/5 (176 reviews) — Potente plataforma para centros de atención telefónica de llamadas salientes. Alcanza 4 veces más clientes potenciales sin pausas incómodas. Sin cargos de instalación. Prueba gratis (no se requiere tarjeta de crédito).
   - [Ver perfil](https://www.capterra.co.cr/software/134672/phoneburner)
   - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/134672/196596/phoneburner/vs/icr-evolution)
7. **Bright Pattern** — 4.8/5 (104 reviews) — Excelente proveedor global de software omnicanal de centro de contacto basado en la nube.
   - [Ver perfil](https://www.capterra.co.cr/software/130369/bright-pattern)
   - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/130369/196596/bright-pattern/vs/icr-evolution)
8. **LeadDesk** — 4.8/5 (13 reviews) — LeadDesk es un software de centro de contacto basado en la nube para llamadas de ventas salientes. Conéctate con tus clientes mediante cualquier canal.
   - [Ver perfil](https://www.capterra.co.cr/software/130134/leaddesk)
   - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/130134/196596/leaddesk/vs/icr-evolution)
9. **Call Center Studio** — 4.5/5 (47 reviews) — Un CCaaS escalable, intuitivo, basado en IA, fácil de usar y nativo de la nube que garantiza la eficiencia.
   - [Ver perfil](https://www.capterra.co.cr/software/176017/alotech)
   - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/176017/196596/alotech/vs/icr-evolution)
10. **Aircall** — 4.2/5 (458 reviews) — Aircall permite que los administradores ajusten los equipos instantáneamente, creen números en más de 100 países e integren las herramientas de CRM más útiles.
    - [Ver perfil](https://www.capterra.co.cr/software/144486/aircall)
    - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/144486/196596/aircall/vs/icr-evolution)
11. **JustCall** — 4.1/5 (223 reviews) — JustCall es un sistema telefónico basado en la nube para que los equipos de ventas y asistencia hagan, reciban, registren o graben llamadas directamente desde un equipo de escritorio o un teléfono.
    - [Ver perfil](https://www.capterra.co.cr/software/157853/justcall)
    - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/157853/196596/justcall/vs/icr-evolution)
12. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 es un software CRM y centro de atención telefónica destacado a nivel mundial. Más de 15 millones de empresas usan esta plataforma todos los días.
    - [Ver perfil](https://www.capterra.co.cr/software/113540/bitrix24)
    - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/113540/196596/bitrix24/vs/icr-evolution)
13. **Kixie PowerCall** — 4.6/5 (293 reviews) — Kixie es la forma más rápida de hacer más llamadas de ventas. Comienza a hacer llamadas locales o internacionales en 3 minutos con el marcador PowerCall.
    - [Ver perfil](https://www.capterra.co.cr/software/135636/kixie-powercall)
    - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/135636/196596/kixie-powercall/vs/icr-evolution)
14. **ZIWO** — 4.7/5 (108 reviews) — Gestiona llamadas telefónicas, WhatsApp y conversaciones por SMS, todo en un solo lugar. Complementos completos de API y CRM. Números de teléfono virtuales en cualquier país.
    - [Ver perfil](https://www.capterra.co.cr/software/171265/ziwo)
    - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/171265/196596/ziwo/vs/icr-evolution)
15. **Dialshree** — 4.7/5 (74 reviews) — Software de centro de atención telefónica con características adicionales, tales como grabador de voz, voz sobre IP (VoIP), marcador de salida, central IPPBX y solución basada en Asterisk.
    - [Ver perfil](https://www.capterra.co.cr/software/144944/dialshree)
    - [Comparar con ICR Evolution](https://www.capterra.co.cr/compare/144944/196596/dialshree/vs/icr-evolution)

## Categorías relacionadas

- [Software para call center](https://www.capterra.co.cr/directory/30007/call-center/software)
- [Sistemas IVR](https://www.capterra.co.cr/directory/30231/ivr/software)
- [Software de contact center](https://www.capterra.co.cr/directory/32035/contact-center/software)
- [Programas para grabar llamadas](https://www.capterra.co.cr/directory/30533/call-recording/software)
- [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/alternatives/196596/icr-evolution)
- [Ver el perfil del producto](https://www.capterra.co.cr/software/196596/icr-evolution)

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