15 años ayudando a las empresas costarricenses
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Sobre Simpro

simPRO es una potente solución de software de gestión de servicios externos que ayuda a los contratistas de oficios especializados a optimizar las operaciones.

Descubre más sobre Simpro

Puntos a favor:

It's really a complete and quite easy to use software.

Contras:

Not the easiest program to learn it also is missing some features the would come in handy.

Valoraciones de Simpro

Evaluación media

Facilidad de uso
3,8
Atención al cliente
4,0
Funcionalidades
4,0
Relación calidad-precio
3,9

Probabilidad de recomendación

7,4/10

Simpro tiene una valoración global de 4,1 estrellas sobre 5 según las 132 opiniones de usuarios de Capterra.

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Filtrar opiniones (132)

Elizabeth
Elizabeth
Office Administrator
Usuario de Linkedin verificado
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Customer Service

5,0 hace 3 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Usuario verificado
Usuario de Linkedin verificado
Construcción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Excellent Program - HIGHLY Recommend!

5,0 hace 2 años

Puntos a favor:

They are continuously improving and updating simPRO. In comparison to other similar programs I've tried, it's not all pretty bells & whistles, it's bells & whistles with tangible depth and detail.

Contras:

The implementation seemed cumbersome initially, but absolutely essential given the range of the software. The training was excellent and the customer service/help-desk is great.

Respuesta de Simpro Software

hace 2 años

Thank you so much for this incredible review and feedback! It is success stories like this that inspire our teams to constantly improve. We are thrilled to hear that you have had such a pleasant experience with our support teams, they are always here to help! Looking forward to continue supporting your business growth.

Pippa
Director en RU
Seguridad e investigaciones, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excellent Product & Support

5,0 hace 2 años

Comentarios: From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.

Puntos a favor:

It's very user friendly and just works for our business

Contras:

Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.

Respuesta de Simpro Software

hace 2 años

Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!

Lorne
Owner en Canadá
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Oversold and Overpriced

3,0 el año pasado

Comentarios: Sales oversold what the pros would be.

Puntos a favor:

Able to build an inventory with cost and man hours for estimating.

Contras:

Difficult to customize and inflexible.Reports are not consistent.Bookkeeper HATES it.Taxes aren't displayed on invoices in a way that makes sense and are not separated for PST and GST.Invoices have layout and wording that confuses people and staff.Strange names for address info for site vs customer billing.Mobile app won't auto save, causing much data to be lost if app doesn't recognize a button press or interrupting in the middle of an entry and lost when app selected again, even if still open. Initial training had many holes and caused a lot of stumbling and frustration through the whole process.Continued training is more expensive than hiring a 90 ton crane with an operator.Imports of materials and client lists is often incomplete.

Respuesta de Simpro Software

el año pasado

Dear Lorne K, Thank you for taking the time to share your feedback about Simpro on Capterra. We appreciate your honesty and want to assure you that your concerns are important to us. We're glad to hear that you found some value in Simpro, with inventory and estimating. However, we understand that you encountered challenges with customisation and flexibility, which caused difficulties in tailoring the software to your specific needs. We apologise for any frustration this may have caused and want you to know that we're constantly working on improving our customisation options to better meet the diverse requirements of our users. We apologise for any confusion caused by the layout and wording of invoices. Our aim is to provide an intuitive and user-friendly interface, and we appreciate your feedback as it helps us identify areas for improvement. Simpro Premium includes a Form Builder feature which allows you to create your own invoice templates, and we feel this may be beneficial to your business. We recently released a free and on-demand Masterclass, Form Builder Foundations, which may help alleviate your concerns on this topic. You can find a link to this in our Events and Webinars listings on the Simpro website - https://www.simprogroup.com/resources/events-webinars. We apologize for the difficulties you've encountered with the mobile app, particularly with auto-saving and data loss. We understand the frustration this can cause, and our development team is actively working to improve the app's functionality to provide a smoother user experience. We appreciate your patience and understanding as we strive to address these issues. We also want to address your concerns about initial training and the completeness of imports. We apologise for any gaps in your training experience and any incomplete imports you've encountered. Our training team is continuously working to improve our training materials and ensure a comprehensive onboarding process for all users. We appreciate your feedback and will take it into account as we refine our training program. We're truly sorry to hear that your experience with Simpro has not met your expectations. We want to assure you that your satisfaction is of utmost importance to us, and we're committed to addressing your concerns and improving your overall experience. We appreciate your candid feedback, as it helps us identify areas where we can enhance our software and services. If you have any further questions or would like to discuss your concerns in more detail, please don't hesitate to reach out to our dedicated support team. We're here to assist you and work towards resolving any outstanding issues. Thank you for choosing Simpro, and we hope to regain your trust by delivering the value and functionality you expected. Best regards,

Rob
Vice President en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Robust and intuitive field management software

4,0 hace 5 años

Comentarios: Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.

Puntos a favor:

When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.

Contras:

There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.

Respuesta de Simpro Software

hace 5 años

Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient. We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO

Robert
Owner en EE. UU.
Seguridad e investigaciones, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

SimPRO and ProSec Integration

4,0 hace 5 años

Comentarios: SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking.

Puntos a favor:

Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.

Contras:

Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.

Respuesta de Simpro Software

hace 5 años

Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile. We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible. Best, Team simPRO

Mark
Technical Manager en RU
Servicios para instalaciones, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Simpro - Maintenance Company

3,0 hace 4 meses

Comentarios: In general you need to go into the setup of Simpro with your eyes open. Test all essential workflows as there will be snags. However, once all the issues are overcome and teams understand and own processes the Simpro works well.

Puntos a favor:

Once set up, data on a range of plant and equipment can be recorded and monitored in real time. Quoting is quick with catalogs and pre-builds available. The open API is excellent with a range of add on options available to customize the build.

Contras:

The asset importing function is difficult to use as it is asset based and not site based, meaning you have to use multiple templates when creating a site asset list. The time management of real time to scheduled is very clunky and hard to report on for accurate information.

Joel
Operations Manager en Canadá
Construcción, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

simPRO works well for our us

5,0 hace 5 años

Comentarios: The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow.

Puntos a favor:

The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy. Quoting in simPRO can be easy and straightforward when the software is set up properly. The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature. Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do. Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow. We also like the project management aspect of the software.

Contras:

Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice. We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard.

Respuesta de Simpro Software

hace 5 años

Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO

Timothy
General Manager en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Comprehensive Solution

4,0 hace 5 años

Comentarios: Implementing simPRO is one of the more significant reasons for our growth over the past five years. Having visibility into job costing throughout the project rather than just when the project is finished, has allowed us to spot and react to project issues earlier. The ability to view a project from start to finish, including all job purchases, labor entries as well as customer invoices and the status of payments, has liberated management to concentrate on more strategic issues to drive growth and improve overall.

Puntos a favor:

I like that we can track a job/project through the entire process starting with Lead Generation to creating an Estimate and then converting the estimate into a Job/Project all the way through to the final invoice. All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible. The inventory management capabilities are a significant improvement over our previous methods. Having all of our vendor's products entered into the Catalog with visibility into our current on-hand inventory makes things more efficient during the estimating process and provides means of controlling how and when materials are assigned to jobs.

Contras:

The user interface can be improved a little to make accessing information a bit more intuitive. It is not difficult by any measure, but I would like to see more flexibility and drag-and-drop capabilities - especially with the estimating portion.

Respuesta de Simpro Software

hace 5 años

Hi Tim, thanks for your review! We're happy to hear that simPRO has contributed to your business growth. If you run into any issues or need any help with simPRO features, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com. Best, Team simPRO

Christian
Christian
CEO en EE. UU.
Usuario de Linkedin verificado
Seguridad e investigaciones, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Good software for Service based Trades

4,0 hace 5 años

Comentarios: I had used it briefly, then went another route due to some "must haves" I had with the mobile app.
The mobile app has since come a long way and appears to have become much more usable for field techs.

Puntos a favor:

With my employees being in the field and primarily using the mobile, it's nice to have a "mobile only" license for them. Other companies require everyone to have a full license which, in my opinion, is a waste since they won't use 10% of what that entails

Contras:

Mandatory on-site setup and no ability to have a trial instance

Respuesta de Simpro Software

hace 5 años

Hi Christian, thank you for your feedback. It's great to hear that your company is benefiting from simPRO's mobile capabilities! If you ever need help with any simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO

brendan
It Engineer en RU
Ingeniería industrial o mecánica, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Constantly improving, but still needs some extra features

4,0 hace 2 meses Nuevo

Puntos a favor:

Overall it is easy to use and the customer support is fast and helpful.

Contras:

I would like to see more customisation in permissions for viewing and changing data.

Sam
Special Projects en Nueva Zelanda
Construcción, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Waste of Time and Money

1,0 hace 4 años

Comentarios: Its a pump and dump. You have a sales guy on the front side who does a discovery session that involves overselling the project and trying to force your needs into their fit for purpose model. Not listening not proving the softwares capability.

Puntos a favor:

What it was sold as being able to do, the local support with redundancy into other regions.

Contras:

Nothing turned out to be true, local support hang up on you, phones go dead, system doesn't live up to the hype. We are seriously considering going to spreadsheets after dealing with this company.

Respuesta de Simpro Software

hace 4 años

Hi Sam, Thank you for your feedback. Our simPRO team will be in contact to discuss further. Best, Team simPRO

Wesley
Technical Lead en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

This system works perfect for our business

5,0 hace 5 años

Comentarios: 1 - Sales Guy : I'm super happy that rep came out to help me sell this software to the owners of my company. We had an awesome chat and he supported me time and time again. We did face difficulties in some parts of the implementation, but rep did an awesome job of feidling my questions and providing answers.
2 - Onsite Phase 1: We feel entirely honored that we had the opportunity to be brought into this system with our on-site trainer. He has been with simPRO for quite some time and has a lot of great experience. The solutions he delivered to us in our routine were exactly what we needed to progress.
3 - Support: Everyone on my team loves the fact that we can call and bug someone about this software and we are welcomed to do so. The support staff are happy to answer questions, they make me feel like they are literally on my team whenever I have questions. We both look our current system and find the exact solution to whatever issue I have had.

Puntos a favor:

I am able to customize and report on about pretty much everything I could possibly desire. We are all very happy with the way this system handles assets, we will be able to move our entire previous work history into these notes as it pertains to site location. We don't really care who owns the property. Our service life is about 10 years, it is very normal that owners change. This system organizes information perfectly to suite our needs.

Contras:

We had a very unique QuickBooks system that had many quirks. I am a troubleshooter by heart and couldn't rest until we discovered a way to take the info kept in QuickBooks and bring it to simPRO. Ultimately, this was discovered to be double duty and not worth the effort. In the defense of simPRO - they did advise me that this was the case. I was very stubborn. Looking back on that experience it definitely went as well as it possibly could considering how much I was 'addicted' to that information. It did turn out that the route of not importing that work history, due to its complexity, was the right decision.

Respuesta de Simpro Software

hace 5 años

Hi Wesley, Thank you for your feedback! We're happy to hear that simPRO is suiting your business needs. If you need any additional assistance, feel free to reach out to our Customer Support team. Best, Team simPRO

Carl
Managing Director en RU
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The best software I ever got, been using a year and has transformed my business.

5,0 hace 7 años

Puntos a favor:

I have tried all of them and this is truly cloud based, it keep all my suppliers, customers, employees and subcontractors details in one place and tracks all reminders like contracts and certificates and suppliers insurances and training need. The quoting system is the best we have used and it produces great looking quotes very easily. Once you have secured a project costing a job from labour to materials and subcontractors is effortless. We use it for jobs from £75 to £5m and everyone in our business loves it. It give you complete visibility on profit and costs. We also use it to create all purchase orders, subcontract orders and everyone in the business does there time sheet on it, my payroll now takes 60 minutes as opposed most of the day. We have saved more than the cost of this software in admin costs alone, the pricing model is great as you can kick off for just £70 per month. We all invoice and raise progress applications on it and do all our debt collection. We also manage our vehicle fleet, plant and have clients who log in to give us work and also monitor their assets we maintain. It has a task feature which is average and we don't use it for project management as there are much better free online soltuions for Gantt charts etc. It is very powerful and so will seem daunting for smaller companies And technophobes, but in reality I taught my 10 year old to use it in 5 mins. I used Trimble before this.

Contras:

Word processing could be slicker but there is an easy Work around. Rest of bugs they have resolved, it gets constant updates and upgrades.

Respuesta de Simpro Software

hace 6 años

Hi Carl, wow! Thank you so much for your detailed feedback. We¿re so happy to see just how much our business has helped you, and how satisfied you are with our service. With regards to your comments on Word processing, feel free to contact our support team on 0800 622 6376 if you require assistance, otherwise, please don¿t hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to put your suggestions in about how we could improve! From, Team simPRO.

John
Director en Australia
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Powerful product but needs to listen to the consumers and bulk up

5,0 hace 9 meses

Puntos a favor:

Catalogue imports, Pre builds and Cost Centres

Contras:

Better task management, able to have more users involved and collaborate via task management, improved project planning, Mobile app for field workers way too clunky, an enterprise level mobile app.Attachments for projects/service/asset is terrible. And accessing them from Enterprise is the same terrible interface/clunkiness. We have other apps being able to have attachements against certain elements and reviewing said elements much quicker on both ends. Its still very backwards download/upload functions.

Shane
Manager en Australia
Fabricación de productos eléctricos/electrónicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Good Job management software - poor mobile software

3,0 hace 4 años

Puntos a favor:

The software is pretty excellent when it comes to creating, managing and invoicing jobs with day to day clients. Most aspects of the desktop software are quite easy to use and understand. The original setup is quite a task but once you have the system running it works well. It would be hard to loose a job like a papertrail could be lost.

Contras:

The mobile platform is rubbish. Constant crashing and syncing errors. From a technician and management perspective the platform either doesnt record any of your information for the day because it failed to sync or it crashes and wont log you in on the day. Constantly resetting the apps database to login and sync my phone. Paper would be faster and more efficient some days. The worst part about this is the application on android has not had an update since april 2019. (18 Months) It also has an average rating of 1.6 stars with 368 approximate reviews. The company obviously cares very little about its field component.

Faye
Operations Manager en Australia
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Simpro feedback

4,0 hace 2 años

Puntos a favor:

Simpro has excellent features to streamline processes like auto triggered notifications. These are helping our company take the step forward to compete with big players in helping us look professional.

Contras:

The set up can be tricky. I have made numerous phone calls to your support line for them try investigate why something doesn't work as thought. There is lots of great people in the support team and they generally go out of their way to help resolve the issue.

Respuesta de Simpro Software

hace 2 años

Hi there Faye, thank you so much for this feedback. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. We are looking forward to continue supporting your business!

Michael
Construction Manager en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great productivity tool for dispatch and tracking

5,0 hace 6 años

Puntos a favor:

Our company was growing and we began looking for software to track and manage our field technicians. We tried out many different softwares on the market. As soon as we tried SimPro we knew it was the software for us. We've been using this software since 2015 and it has streamlined our scheduling, dispatch, and invoicing. Additionally, it allows live tracking of technicians. After technician completes the job, there is no paperwork to deal with and all the information is synced to our office immediately.

Contras:

While SimPro has a great staff and video tutorials that will help train you, it is a robust software and has many features that will take some time to learn.

richard
Director, CA en RU
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Transformational. Easily the most impressive application I've come across in recent years.

5,0 hace 7 años

Comentarios: I am actively recommending simPro across my newtork of trusted partners.

Puntos a favor:

The coherent integration of capabilities ' functionality across the full E2E process, from: initial customer contact; through estimating; execution (delivery); invoicing; seamless integration with Xero. Optimises workflow ' scheduling; reduces cost; reduces risk (audit trail; H'S); removes paper; removes duplication; increases transparency across the business; improves return on all assets ' resources (inventory; vehicles; skilled technicians). Love that it enables a large 'estate' of technical (installed) assets / equipment (v high value) to be managed, and scheduled for an ongoing programme of maintenance - is a huge value add for a technical service contractor to be able to offer this to an 'end-customer', who often has no means of effectively managing own asset register / 'estate'. Powerful MI to model, refine ' improve profitability job by job; by line of business.

Respuesta de Simpro Software

hace 6 años

Hi there Richard, thank you so much for the kind feedback. It is great to hear that we are providing you with a service that is beneficial to your business and your staff! It¿s also great to hear that you are referring our service to your network. From, Team simPRO

Daryl
Operations Admin Officet en Australia
Fabricación de productos eléctricos/electrónicos, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Simpro Review

5,0 hace 2 años

Comentarios: Fully satisfied. Simpro has been a huge leap from where we were at prior. Simpro has increased productivity tenfold./

Puntos a favor:

Simpro has Multiple Features that have increased efficacy across different factors of our business. from Scheduling, Purchasing invoicing ECT.

Contras:

Speed of implementing discussed ideas, through the ideas process

Respuesta de Simpro Software

hace 2 años

Hi there Daryl, thank you so much for this kind review and feedback! We are thrilled to hear the simPRO has helped increase efficiency across your business. That is the kind of success story we love to hear! We thank you for your business and look forward to supporting you. Wishing you well!

Jim
VP en EE. UU.
Ingeniería industrial o mecánica, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Look for a better company

2,0 el año pasado

Comentarios: Sorry, but this company is out for money, not the customer. We went with them because they sounded good, but after four months, we needed help to get it online. They cram train in an all-day session, and the platform was built in Australia, so the vocabulary is quite different. We decided that it wasn't for us.And This is where it gets to be a problem you have to sign up for a year contract, and even if it does not work for you, you'll pay for that year. In other words, there is no guarantee if you are not happy with it, tough luck, you'll pay for it, and way.When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it will not work.Their response is you have a year contract. We don't care if you can't use it. You have a contract for a year.I can only say one thing don't go with these guys there in it to make their money any way they canThere are other companies out there. Just careful

Puntos a favor:

There are none to talk about. Their just a lousy company

Contras:

When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it is not going to work.

Will
Installation Manager en RU
Seguridad e investigaciones, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Simpro

4,0 el año pasado

Comentarios: Positive and controllable

Puntos a favor:

Looks professional and has transformed our daily processes

Contras:

Project Gant charts could be more flexible

Respuesta de Simpro Software

el año pasado

Hi Will, Thank you for sharing your feedback on Simpro. We appreciate your positive review and are thrilled to hear that it has transformed your daily processes. Regarding your comment about project Gantt charts, we understand the importance of flexibility in visualizing and managing projects. We continuously strive to enhance our features and encourage you to share some more detail of what you would like to see improved with the Gantt charts feature on our Customer Ideas Portal! We're glad you made the switch to Simpro and we look forward to supporting your business's growth and success.

Cheryl
VP en EE. UU.
Seguridad e investigaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

We even help sell simPro

5,0 hace 4 años

Comentarios: Excellent

Puntos a favor:

simPro is start to finish. Sales/project jobs and service jobs/technician types in notes remotely, clocks and and out, straight to billing and managing an A/R.

Contras:

Some of the reports are not well explained or thought out.

Respuesta de Simpro Software

hace 4 años

Hi Cheryl, thanks for your review! We're glad to hear that simPRO is helping you in so many areas of your operations. If you have any questions about the reporting features, please visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO

Steve
Director en RU
Seguridad e investigaciones, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Good software but very unflexible

4,0 hace 5 años

Comentarios: Initial sales presentation was very good, .... the training was in depth and again good. But once we had finished the training and trying to set up the system ourselves the software is far far too complex and producing the results we want seems impossible. We genuinely feel we have been sold the software and left with it. Would i recommend this product absolutely not. Advice to any potential new customers, see exactly what you want the software to do and how it will work/look. Don't take the salesmans word it will do it. Trust me, it probably won't

Puntos a favor:

The software has the potential to be very good but ....

Contras:

... the forms are utterly inflexible and customer support is absolutely terrible. Communication from my so called account manager is non existent even though i have spoken to him and he knows we are having issues. I really am utterly disappointing in this product and the company. We have invested thousands of pounds and countless hours trying to set up the system, as they promise so much, but in reality they have delivered very little, and certainly for us, an unusable system. Even after we told SimPro we are considering cancelling our monthly contract we still didn't hear from our account manager or anyone else. Is this what they call customer care ?? .... or maybe its customer don't care.

Andrew
Manager en Australia
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

clunky, unreliable, very poor accounting, very poor reporting, anything reoccurring is a joke

1,0 hace 6 años

Puntos a favor:

good idea poorly executed, there is not much to like about Simpro, everything is meant to be in one place but there is no management for inductions or on site requirements

Contras:

Everything works 60% of what you need, Eforms is constantly broken, Simpro connect crashes and looses jobs.

Respuesta de Simpro Software

hace 6 años

Hello Andrew, we’re sorry that you feel our product has not offered you the right functionality for your business. We truly value our customers and always endeavour to offer them a comprehensive and positive experience. We’d like to ask you to please contact your closest simPRO Customer Success team to discuss your feedback further, their details can be found here: http://helpdesk.simprogroup.com/ We look forward to hearing from you. From, Team simPRO.

Jaroth
Student en México
Software informático, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

simPro to manage like a professional

5,0 hace 2 años

Comentarios: I like it, it's a great software, but in some things it need to be better.

Puntos a favor:

I really love and like the way that you can use the functions and the tools to manage your business in a great way, I like that the graphic interface it's professional and the way that you can order your business, it's absolutely good

Contras:

I don't like that some functions and tools don't have the best use, or are obsolete, because there are some functions that comply with the the use of other function.

Respuesta de Simpro Software

hace 2 años

Hi there Jaroth, Thank you so much for this kind review! Your feedback is greatly appreciated and helps us to constantly improve. We look forward to continuing to support your business growth. Wishing you all the best!