Opiniones de Simpro

Fantastic, business has been able to grow with zero additional admin cost.

Comentarios: Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger,

Puntos a favor:

The system is user-friendly and very easy to navigate. They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile.

Contras:

The schedule needs work.

Excellent Product & Support

Comentarios: From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.

Puntos a favor:

It's very user friendly and just works for our business

Contras:

Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.

SimPRO for commercial HVAC

Puntos a favor:

The software is relatively easy to use once you understand the workflow. Setting up the system for the first time was very easy. Customer support has been good. The quotes portion of this software is a breeze.

Contras:

Over all this software to me has more pros than cons although some of the cons are very big in my line of work as a commercial HVAC Mechanical Contractor. The office, administration, scheduling , quoting and reports are very good though the tech work orders (ie job cards as SimPRO calls them) are probably the one of the largest pains we suffer with as a commercial HVAC Mechanical Service Company. The main problem is that Simpro will not allow you to create one Service Ticket to send to the customer that shows the techs write up of the worked performed, the techs on the job and the total hours. If two techs worked on a centrifugal chiller tear down for two weeks Simpro would generate a service write up with the same job number for each tech for each day. That’s two Simpro Service tickets a day for two weeks which totals 20 Service tickets that we have to send the customer just to show the total hours worked each day versus having one service ticket that the customer signs showing tech names and the total hours worked each day. We have talked to Simpro Support about this and there is nothing they can do or will do about this. On the accounting and estimating side of this software Simpro uses Margin percentage (Simpro calls it Gross Margin) and not Gross Margin dollars. From what I understand Simpro originated in Australia and they use mark up percentage where as in America we use Gross Margin so beware.

Simpro

Comentarios: Positive and controllable

Puntos a favor:

Looks professional and has transformed our daily processes

Contras:

Project Gant charts could be more flexible

Robust and intuitive field management software

Comentarios: Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.

Puntos a favor:

When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.

Contras:

There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.

Oversold and Overpriced

Comentarios: Sales oversold what the pros would be.

Puntos a favor:

Able to build an inventory with cost and man hours for estimating.

Contras:

Difficult to customize and inflexible.Reports are not consistent.Bookkeeper HATES it.Taxes aren't displayed on invoices in a way that makes sense and are not separated for PST and GST.Invoices have layout and wording that confuses people and staff.Strange names for address info for site vs customer billing.Mobile app won't auto save, causing much data to be lost if app doesn't recognize a button press or interrupting in the middle of an entry and lost when app selected again, even if still open. Initial training had many holes and caused a lot of stumbling and frustration through the whole process.Continued training is more expensive than hiring a 90 ton crane with an operator.Imports of materials and client lists is often incomplete.

SimPRO and ProSec Integration

Comentarios: SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking.

Puntos a favor:

Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.

Contras:

Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.

simPRO works well for our us

Comentarios: The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow.

Puntos a favor:

The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy. Quoting in simPRO can be easy and straightforward when the software is set up properly. The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature. Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do. Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow. We also like the project management aspect of the software.

Contras:

Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice. We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard.

Excellent Program - HIGHLY Recommend!

Puntos a favor:

They are continuously improving and updating simPRO. In comparison to other similar programs I've tried, it's not all pretty bells & whistles, it's bells & whistles with tangible depth and detail.

Contras:

The implementation seemed cumbersome initially, but absolutely essential given the range of the software. The training was excellent and the customer service/help-desk is great.

Good software for Service based Trades

Comentarios: I had used it briefly, then went another route due to some "must haves" I had with the mobile app.
The mobile app has since come a long way and appears to have become much more usable for field techs.

Puntos a favor:

With my employees being in the field and primarily using the mobile, it's nice to have a "mobile only" license for them. Other companies require everyone to have a full license which, in my opinion, is a waste since they won't use 10% of what that entails

Contras:

Mandatory on-site setup and no ability to have a trial instance

This system works perfect for our business

Comentarios: 1 - Sales Guy : I'm super happy that rep came out to help me sell this software to the owners of my company. We had an awesome chat and he supported me time and time again. We did face difficulties in some parts of the implementation, but rep did an awesome job of feidling my questions and providing answers.
2 - Onsite Phase 1: We feel entirely honored that we had the opportunity to be brought into this system with our on-site trainer. He has been with simPRO for quite some time and has a lot of great experience. The solutions he delivered to us in our routine were exactly what we needed to progress.
3 - Support: Everyone on my team loves the fact that we can call and bug someone about this software and we are welcomed to do so. The support staff are happy to answer questions, they make me feel like they are literally on my team whenever I have questions. We both look our current system and find the exact solution to whatever issue I have had.

Puntos a favor:

I am able to customize and report on about pretty much everything I could possibly desire. We are all very happy with the way this system handles assets, we will be able to move our entire previous work history into these notes as it pertains to site location. We don't really care who owns the property. Our service life is about 10 years, it is very normal that owners change. This system organizes information perfectly to suite our needs.

Contras:

We had a very unique QuickBooks system that had many quirks. I am a troubleshooter by heart and couldn't rest until we discovered a way to take the info kept in QuickBooks and bring it to simPRO. Ultimately, this was discovered to be double duty and not worth the effort. In the defense of simPRO - they did advise me that this was the case. I was very stubborn. Looking back on that experience it definitely went as well as it possibly could considering how much I was 'addicted' to that information. It did turn out that the route of not importing that work history, due to its complexity, was the right decision.

Think Twice

Comentarios: Support is lacking made several attempts while in Denver to meet with our customer support member and on three separate occasions they failed to meet with me that was all I need to realize simPRO does not care about longevity of their clients. They don't listen to our needs or concerns but inform us we need more training

Puntos a favor:

Dispatching, Purchase order, Estimating and billing portion of the software top notch flow great to together awesome

Contras:

Job costing, tax reporting time tracking and reporting don't function well In fact to tools you would need to manage your business don't work

Good Job management software - poor mobile software

Puntos a favor:

The software is pretty excellent when it comes to creating, managing and invoicing jobs with day to day clients. Most aspects of the desktop software are quite easy to use and understand. The original setup is quite a task but once you have the system running it works well. It would be hard to loose a job like a papertrail could be lost.

Contras:

The mobile platform is rubbish. Constant crashing and syncing errors. From a technician and management perspective the platform either doesnt record any of your information for the day because it failed to sync or it crashes and wont log you in on the day. Constantly resetting the apps database to login and sync my phone. Paper would be faster and more efficient some days. The worst part about this is the application on android has not had an update since april 2019. (18 Months) It also has an average rating of 1.6 stars with 368 approximate reviews. The company obviously cares very little about its field component.

Simpro Enterprise

Comentarios: Really good

Puntos a favor:

Relatively easy to use. The jobbing features in general are easy. Interest on overdue invoices should be better set up and integrate with Xero better. Currently is manual and very time consuming. PO's should have better restrictions but are easy to use. Great help menu and find it very easy to follow when I need help. When there are Simpro Enterprise or Connect problems would like immediate notification as this affects job syncing and slows our process down.

Contras:

Integration was easy but we had help from our Laser Group business development manager

Excellent product with good support

Comentarios: Helps are keep track all our enquiries, quotes and jobs all in one place.

Puntos a favor:

Excellent at keeping track of costs on projects

Contras:

Quote forms (templates) are a bit 'clunky'

Simpro is basic and clunky

Puntos a favor:

It works for very basic things, and if you are a very basic user or currently incredibly disorganised it might be able to help you.

Contras:

It is very clunky. The basics do not work well, and they keep adding functionality that seem unneeded and frankly odd. It will leave you disappointed at the core inflexibility. Even with a huge amount of feedback to this effect, meaningful improvements are never made. Get used to using workarounds.

simPRO review

Puntos a favor:

Layout is easy to use. Able to customize invoices, etc. Tracks inventory.

Contras:

Purchased the software and then almost immediately needed to upgrade to get the features we'd like.

Good but takes time to get used to

Comentarios: Overall I'm pleased that we have moved to simPro although I'm frustrated at the time it's taking us to get to grips with it.

Puntos a favor:

The quoting element is good but needs to be more customizable as our customers often change their minds. It would also be great if all the quotes in our existing software could have been imported but this isn't something that Simpro do. The mobile app is great as it allows me to keep a track of the team, allows the team to add pictures to the job and they can compete pre start audits.

Contras:

It's HUGE and takes quite a while to get used to. It's also not the most intuitive software I've ever used. The help desk team is brilliant though.

SimPro has greatly improved our invoicing and estimating capabilities.

Puntos a favor:

If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple.

Contras:

There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software.

Simpro

Puntos a favor:

Simpro is a powerful platform and integrates very well with other financial software that we use. It allows for all departments in our company to work seamlessly together.

Contras:

In the accounting function, certain credits and refunds push over improperly.

We even help sell simPro

Comentarios: Excellent

Puntos a favor:

simPro is start to finish. Sales/project jobs and service jobs/technician types in notes remotely, clocks and and out, straight to billing and managing an A/R.

Contras:

Some of the reports are not well explained or thought out.

simPro to manage like a professional

Comentarios: I like it, it's a great software, but in some things it need to be better.

Puntos a favor:

I really love and like the way that you can use the functions and the tools to manage your business in a great way, I like that the graphic interface it's professional and the way that you can order your business, it's absolutely good

Contras:

I don't like that some functions and tools don't have the best use, or are obsolete, because there are some functions that comply with the the use of other function.

clunky, unreliable, very poor accounting, very poor reporting, anything reoccurring is a joke

Puntos a favor:

good idea poorly executed, there is not much to like about Simpro, everything is meant to be in one place but there is no management for inductions or on site requirements

Contras:

Everything works 60% of what you need, Eforms is constantly broken, Simpro connect crashes and looses jobs.

Excellent software and customer support

Puntos a favor:

How much money it saves me. The level of efficiency and production I have because of simPRO is remarkable. The software is used be everyone in my office.

Contras:

I was looking for a complete software solution for a while before I found simPRO. The only con is that they didn't come to the US sooner.

Very Poor

Comentarios: Do not use it

Puntos a favor:

The promise of what it could of been. It has potential and we trialed it for a while. We like the fact that everything is on one place, ie customers staff and costs.

Contras:

Expensive as you have to sign up with full training and access to trial it. Very expensive mistake as we could not get it to work reliably