Opiniones de Tripleseat

The system every Private Dining Sales person has been waiting for!

Comentarios: I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Puntos a favor:

My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up. Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Contras:

My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

Your Most Loyal Tripleseat User

Comentarios: I love Tripleseat and have been a very loyal user for almost 10 years now. I have recommended it consistently and always insist on using it with all of my clients. Additionally, your staff has always been wonderful - from [sensitive content hidden], down to all of the sales managers and ops managers and even help desk folks I've worked with throughout the years.

Puntos a favor:

Ease of use, easy & clear way to communicate with clients & staff members. Partnerships and linking to other software that I use regularly like Open Table and Prismm.

Contras:

I think the biggest issue I have is the concern that my emails (coming through Tripleseat) often get filtered into client's spam and they don't receive the emails or contracts that I send. Also, I would like the ability to send multiple contracts at once to a client through the "booking" portal. It makes it very cumbersome and confusing for the client when I am sending multiple contracts with different emails. There are a few smaller issues here and there, but I think those are the biggest ones. OH! And also - please bring back the sales funnel that used to be on the reports page!!! I miss it so much!!

Extremely bad customer service, buggy software

Comentarios: Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Puntos a favor:

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Contras:

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on: Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract. It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals. Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal. It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

Tripleseat - Triple Threat: Organization, Communication, Efficiency

Comentarios: I won't consider taking a job at a venue that DOESN'T use Tripleseat - it is a fantastic product!

Puntos a favor:

I love the automated tasks that keep me organized so I don't have to rely on my memory or handwritten lists to keep track of hundreds of tasks. I also love the discussion templates as they give me the ability to communicate quickly with clients, and I can see when they have opened/read my messages.

Contras:

There isn't a lot of downsides, but a couple of improvements I would love to see: - Drop down options for declining a lead (helps simplify reporting) - More CRM abilities within Contacts such as tracking touchpoints, notes, in person tours, sending gifts, etc.

Tripleseat for Brewery Venues

Comentarios: Tripleseat is an indispensable tool for our business.

Puntos a favor:

Tripleseat has robust booking and event scheduling tools. Communication is clear and organized internally and externally. New and useful features are consistently added.

Contras:

There is no integration with Toast, our POS, available at this time.

TRIPLESEAT FOREVER

Comentarios: I started using tripleseat at my new venue and have never looked back. If not the usefulness for communication, but the reporting, the payment software, everything. It makes event management so much more streamlined and organized.

Puntos a favor:

I love how organized Triplseat keeps me. I can do communication, contracts, payments, and follow up on leads all within the same platform. It was a game changer.

Contras:

I think because the platform is SO useful, there are little tweaks on things I would love to add. I think I would love a draft option for if you start an email and exit out of the page.

I LOVE TRIPLESEAT

Comentarios: I absolutely love tripleseat so much that I've applied to work there multiple times. I've only used 1 other booking system, but Tripleseat is by far the best one I've seen. I don't know how I would do my job without tripleseat!

Puntos a favor:

It is very user friendly. Love the reporting aspect of it.

Contras:

The email system. Lots of bounced emails. Almost all of our emails from tripleseat end up in spam or junk folders, so we probably have missed a ton of leads because of that.

I heart TS all day, every day!

Comentarios: Overall, I absolutely ADORE Tripleseat! I have been so impressed with this company since I first started using it in 2013. I've since implemented it in 4 venues I've opened.

Puntos a favor:

Tripleseat has been a fantastic product from the very beginning, but has never rested on their laurels and continually adds features & improves their offerings! Also, extremely fast to respond and so helpful!! (This part might be my favorite!)

Contras:

The new items layout in selecting from the picklists in my documents. The quantity & price boxes are entirely too wide. The overall new look just feels clumsy and antiquated. Also, once you've selected the items, when you got to modify them, the item box moves a little and is frustrating.

Carnegie Library Special Events loves Tripleseat!

Comentarios: We have had an extremely positive experience. The online tutorials makes it super easy to train new employees.

Puntos a favor:

Tripleseat is very user-friendly and supports our events operation with easy to read documents and a great color-coded calendar. The online portal is fantastic- clients sign contracts and pay their invoices while I am sleeping! Their support staff is extremely responsive and helpful- they get a 20 out of 10!

Contras:

We really have no complaints. The program is very efficient and well supported.

Tripleseat is the way to go!!

Comentarios: Excellent!! The platform is great, and their customer service is fantastic and very responsive.

Puntos a favor:

Tripleseat is very user friendly and saves time when creating proposals. We also love the integration between the option to pay directly through tripleseat which we are just starting. The reports are also great for budgets, and projections.

Contras:

I like everything about it. Tripleseat makes it very easy, and you save so much time.

The Best There Is!

Comentarios: Love that it's digital and paper free. You can see the status of calendar at a glance with what is pending (and in what stage) and what is confirmed. Training the team took a little while and the internal resources for that are not as available as I would like.

Puntos a favor:

Very customizable to set up different locations with varying offering and price points. Sending payment links and invoicing to clients is seemless. Guest and internal communication with calendars makes it easy to stay organized.

Contras:

A bit expensive and cuts into margins. I wish it would integrate with TOAST POS directly.

Tripleseat will change your world

Comentarios: It was easy to learn, the support you are provided by the Tripleseat staff is wonderful, I recommend the tutorials that are offered, anything you need to do your day-to-day job, they have thought of and improve on.

Puntos a favor:

It gives me such piece of mind every day. I pull up the calendar each morning and I know exactly what needs attention, and what I need to do. I literally cannot do my job without it.

Contras:

I cannot think of one thing that they have not thought of. I wish I could give you ne, but for me I can't think of anything.

Could use improvement

Comentarios: It has been a solid good.

Puntos a favor:

The functionality of receiving leads and booking events are great

Contras:

It has consistently been slow and we have had service interruptions, our contracts have had issues from original set up - copied over contracts linked together which is still ongoing, and little things like not being able to add a color to the calendar for our company functionality. As the admin for leads, I am still confused on how to clear them from years ago.

Great for larger hotel and events companies

Puntos a favor:

Extremely customizable once you understand the backend

Contras:

Not super user friendly and difficult to use on the go

My office assistant

Comentarios: Ive worked with many venue software event businesses in the past and I've loved TripleSeat as it saves me time and in turn allows me to close more sales.

Puntos a favor:

It streamlines our entire business and has allowed us to be more strategic in our hiring processes.

Contras:

There are some quirks to iron out like any newer business but for the most part, no complaints as their customer service team is almost always available and fantastic.

Loving It!

Comentarios: My overall experience with them is pretty much excellent, I love their image and what they strive for

Puntos a favor:

I like that they strive to make more revenue for event hostess' when it comes to their event

Contras:

There may be some features that some people may not know how to know.

Event Planning, Booking & Invoicing Made Easy!

Comentarios: TripleSeat is the bee's knees when it comes to event booking software. As an Event Manager, this was my bible!

Puntos a favor:

Everything from leads, inquiries, messaging, booking, menu planning, proposals, BEOs, calendar.

Contras:

They are a little behind in online forms. Proposals, contracts and credit card authorization forms all send as a PDF that clients have to print off and sign or have Adobe in order to sign electronically.

Tripleseat

Comentarios: When I first started working with Tripleseat 7 years ago, I did not fall immediately in love. However, as I continued to work with this software, the designers continually updated the programming and added features requested by their users. What started out as serviceable has become a truly amazing tool for planning and organizing events. With every new feature, there is a video released explaining how the feature works. The designers have created an entire online tutorial for the product, which greatly facilitates in the teaching of new users. My clients love the event overview portal! I show this tool to them as we begin planning an event and suggest that they bookmark it on their browsers so that they don't have to search through their entire email inboxes to find a conversation. Lastly, the customer service is amazing. Very fast chat replies and easy fixes. Tripleseat has a fan for life in me!

Puntos a favor:

Continuous growth, integration with other software, able to be customized on many levels, great client interface for ease of planning, live document updating

Contras:

High learning curve, some internal programming can be clunky, not enough freedom for customizing, email drafts are not saved, when using Seven Rooms, it would be fantastic if events were automatically populated into the reservations system

Tripleseat For Event Planning

Puntos a favor:

In the events industry a good system to track your event schedule, event menus, special needs, requests, pricing and payment is extremely important. Tripleseat makes this a breeze and is all in one place. This program is easy to use, easy to learn for someone who has never used a program like this before and is perfect for businesses with multiple locations, rooms or event spaces. This has greatly improved our internal communication by having everything in one location.

Contras:

The only issue I have come across with this software so far is that it can be difficult to make edits to menus that were initially set up without the help of a support tech.

Excellent Software with a Few Frustrating Quirks

Comentarios: It has been an overall success at easily keeping our client focused. Instead of using many different software apps, booking, payment etc, it creates a single portal and eliminates many questions we were faced with prior to implementing. Sales tracking and other features are simple without the hassle of Salesforce integration.

Puntos a favor:

The Event Portal feature. Each event having its own specialized url that allows the client to see everything in a very organized fashion makes the process of converting a quote to a sale much easier. The integration of credit card processing (we used Stripe) keeps the client from using other options (like Square) that would force them away from the portal.

Contras:

Trying to keep you locked into their email ecosystem. The email integration is terrible. I wish they would support a Gmail integration. If I want to get my client to approve a proposal - they have to be emailed through their own email system that is not as user friendly and completely breaks the cohesiveness and intent of the software when I have two different email chains happening (which the client flips between without realizing). Make the event approval option available without having to email them please. In addition, they will charge you for leads from Yelp, even if they don't book! It is a very shady practice that needs to stop. Focus on good software, not making money off lead conversions from third party lead sites please.

Best Event Software

Comentarios: EXCELLENT. Has been a great tool for all of the events we host as well as a wonderful place to store leads and potential client information.

Puntos a favor:

Easy to use and easy to train a new hire on using. All information can be captured in an account allowing for less office clutter and being able to access on any device has been a huge timesaver!

Contras:

It is a tad difficult to update pricing as you do have to go line by line BUT this would be with anything out there. Once you know where to go it is much easier.

Overall Great!

Comentarios: Keeping organized with Gather is a breeze!

Puntos a favor:

The ease of Gather is truly amazing! The report functions I use daily to see overall growth and what needs to be improved on. The calendar is able to be viewed on the app along with a desktop as well as edited on the go from a cell phone. All documents are easy to read for sales coordinators, chefs, as well as servers. Creating events is easy and tracking channels for marketing is a great way to keep updated on marketing campaigns. Also staying organized through Gather is great by creating tasks, not only for yourself, but interns or other sales coordinators. The messaging system is great for communication with other team members.

Contras:

I would love to see the sales coordinator on the pop up portion of the calendar. Also, the messages changed into a drop down, however, when you are trying to scroll for some thing, clicking on every single individual message is time consuming and everything should be about saving time. The app is only for viewing and not able to do any editing, which does not save time. Sometimes there is slowness or some glitches, such as Gather cancelling the event or duplicating the event when creating.

Wow! This was a lifesaver.

Comentarios: TIME! I have recommended this product to at least 4 companies and I know two have signed up. The benefit I get is that my guests can see their proposal in real time and it's speedy so contracts can get signed quickly.

Puntos a favor:

I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.

Contras:

It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.

The best private dining software

Comentarios: Although there is room for improvement, I absolutely love this software. It's fairly customizable via booking templates, and allows me to book and confirm routine events very efficiently.

Puntos a favor:

I love Gather's tools for automated guest messaging, customizing menus and terms, and lead management.

Contras:

Upgrades that seem like they should be obvious/easy are not quickly addressed. For example, I cannot assign an existing contact to a new lead, rather I have to re-enter the client's information each time. Small features like that can make a big difference in day-to-day management, and should be more of a priority. The email tool also needs some work. You cannot save a draft or reply to a message without creating a new thread. Also, the way that email addresses show up to clients is cumbersome. They should work on a solution to mask the @gather system display and instead show my actual email address (clients see the system email address and get nervous that they're message won't reach me). There is also a lot of room for improvement in terms of approval (e.g. being able to get separate approvals of terms and menus, rather than just one overall approval), and for resources for complex and offsite events (e.g. adding pack lists and timelines).

Fantastic program in so many ways!

Comentarios: Gather has helped us streamline details for successful events for all of our teams. It is so great to be able to create one document that everyone can access for details and assistance. It has helped us be able to execute events of all styles and sizes with ease from the moment a lead comes in to the day of the actually booking.

Puntos a favor:

I love how easy Gather can customize booking agreements for different clients. We book a variety of events and need to be able to create menus, set up templates, policies, etc for each of our clients. Gather allows you to personalize all of these items as you work on the agreement, instead of having to leave out to another screen or part of the software. It also helps us in communicating specific details to our guests, as we get to modify things so meticulously.

Contras:

The ONE feature I have found to be missing is being able to auto populate a task list for an event. We have a few non-negotiable that we handle internally to make sure bookings are successful, and it would be nice to be able to get this task list applied like a template.