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Opiniones de Paychex Flex

Sobre Paychex Flex

Administra la nómina, en línea o internamente, y ahorra dinero en el seguimiento del tiempo, los informes y el procesamiento de la nómina.

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Puntos a favor:

Representative was exceptionally professional and responsive and the ease of use of product.

Contras:

My only complaint with Paychex Flex is that the retirement component is still transitioning over from Classic and it is taking a long time.

Valoraciones de Paychex Flex

Evaluación media

Facilidad de uso
4,2
Atención al cliente
3,9
Funcionalidades
4,1
Relación calidad-precio
4,0

Probabilidad de recomendación

7,5/10

Paychex Flex tiene una valoración global de 4,2 estrellas sobre 5 según las 1 567 opiniones de usuarios de Capterra.

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Shawn
Shawn
IT Architect
Usuario de Linkedin verificado
Redes informáticas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Stalwart Payroll Software for Small Businesses

4,0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Usuario verificado
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Paychex Flex: Una transformación en el control de gastos empresariales

4,0 el año pasado

Comentarios: Mi experiencia general con Paychex Flex ha sido realmente positiva. Esta herramienta ofrece una variedad de funciones y características que me han ayudado a administrar mi negocio de manera eficiente. El proceso de configuración es muy sencillo y, una vez que lo he configurado, tengo la capacidad de controlar mis finanzas, planificar mis impuestos, administrar mis nóminas, controlar mis recursos humanos y mucho más. Las herramientas también se pueden personalizar para satisfacer las necesidades de mi negocio, y tengo la capacidad de controlar mis datos con una alta seguridad. En general, estoy muy contento con mi experiencia con Paychex Flex y lo recomendaría a cualquiera que busque una solución de administración de negocios eficaz.

Puntos a favor:

Me encanta trabajar con Paychex Flex porque me ofrece una manera fácil y segura de administrar los recursos humanos de mi empresa. Estoy contento de poder contar con una amplia gama de herramientas para ayudarme a mejorar la eficiencia de mi negocio, desde el cumplimiento de los requisitos laborales hasta la administración de horas, salarios y mucho más. La interfaz intuitiva y los recursos útiles disponibles hacen que sea fácil manejar todas mis necesidades de recursos humanos desde una ubicación central. Me gusta que las actualizaciones y mejoras se realicen de forma automática de modo que siempre esté al día con los cambios en la ley laboral. Lo mejor de todo es que puedo administrar todo esto con un solo clic desde cualquier dispositivo, lo que me ahorra mucho tiempo.

Contras:

Lo que menos me gusta de Paychex Flex es que, a diferencia de muchos otros servicios de contabilidad, no tiene ninguna herramienta de contabilidad para ayudar a los usuarios a administrar su negocio. Además, el soporte técnico de Paychex Flex no es tan bueno como el de otros servicios, y su base de conocimientos es muy limitada. Además, no hay opción para una prueba gratuita, lo cual es un inconveniente para los usuarios que quieren probar el servicio antes de comprarlo.

Usuario verificado
Usuario de Linkedin verificado
Construcción, 501-1 000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Es un software aceptable y muy seguros con toda la información

5,0 hace 2 años

Puntos a favor:

Lo que más me gusto del software es que tienen Muchas oferta de empleo y son muy rápidos con sus pagos

Contras:

Lo que menos me gusto es que le hace falta un poco de diseño pero del resto todo está bien

jose luis
Jefe contable en Argentina
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Pays

4,0 hace 2 años

Puntos a favor:

Pocas cosas buenas,solo los botones visibles

Contras:

Lento,se bloquea,no sirve para muchos datos cargarlos.

Carlos
Incdependiente en Colombia
Mercados de capitales, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Oportunidades

5,0 el año pasado

Comentarios: Ninguno hasta ahora

Puntos a favor:

Es bastante facil de usar, muy dinámico y practico

Contras:

Hasta ahora no tengo ninguna queja, me parece bastante bueno

Michayla
Michayla
Home Care Provider — Personal Care Services en EE. UU.
Usuario de Linkedin verificado
Servicios individuales y familiares, 1 001-5 000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Provided through my previous employer!

5,0 hace 2 semanas Nuevo

Comentarios: Content with the services it provided to me at that time, which was through my previous employer. Used about 1.6 years! (1y, 6m)

Puntos a favor:

Only used until upgraded to different provider/platform altogether!

Contras:

I never had a problem with this software, honestly. ESPECIALLY compared to some/other providers of the same functions/purpose.

Theresa
owner en EE. UU.
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Paychex flex is easy

5,0 la semana pasada Nuevo

Comentarios: Definitely would recommend it. did find it a bit pricy, compared to say Patriot Software, but definitely worth it.

Puntos a favor:

The ease of operation, inputting for payroll getting report.

Contras:

At times finding my way around became a bit difficult.

Celine
Lead Graphic Designer en EE. UU.
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Works okay, but not ideal for larger companies

3,0 hace 2 meses Nuevo

Puntos a favor:

I liked that when it came down to being able to see a break down of your pay check, sign up for benefits and get your W2, it was super easy. I never had any issues with this.

Contras:

I was not a fan of us having issues every other to every third hire. Someone almost always had their first paycheck not come in when it was supposed to. It always put you as an employee in a bad position, because you were expecting to be paid when you were told you would be paid. And not getting that first paycheck is kinda a big deal.

Ed
CEO en EE. UU.
Empleo y contratación, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Solid solution at an affordable price

5,0 hace 2 meses

Comentarios: Paychex Flex has been great to use. It has been good for us.

Puntos a favor:

It is easy to use and maintain. Set up was also easy with great support.

Contras:

Some of the more involved things need support...but...it has always provided.

Kari
Licensed Veterinary Technician en EE. UU.
Veterinaria, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Could be more intuitive

5,0 hace 2 meses Nuevo

Puntos a favor:

I like the ability to clock in and keep track of my time card and pay details in one place.

Contras:

It’s not always the easiest to navigate through the multiple menus to find what I’m looking for.

Carla
CPO en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Who was the Challenge

3,0 hace 4 meses

Comentarios: Very frustrating. Time and Attendance wasnot set up to cover varied time schedules. Majority of our staff work 7 hours or less and it calculated employees PTO at 8 hours.

Puntos a favor:

We had a difficult payroll and many on the implementation team became frustrated all except our Payroll Manager. She was patient and work with us to get a great product. Even when we decided to leave Paychex, she follow-up to see if we still needed their services until our new payroll vendor was able to get our payroll set up in their system.

Contras:

The system is hard to use. Many of the features convert back to original features. The system nor the training received from the implementaion team did not allow the Administrator to make minimal employee information changes. This was frustrating. Also, the assist feature was outdated and was hard to follow the steps to rectify an issue using the help assistant. As well, CSR was not able to assist with any issues either. Very frustrating.

Adam
Campus Support Team Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Unfortunately, the UI is awful and has a steep learning curve

2,0 hace 5 años

Comentarios: Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Puntos a favor:

The customer service is helpful, although I wish I didn't have to call them as much as I do.

Contras:

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

JILLIAN
OFFICE MANAGER en EE. UU.
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

BEST DECSION

5,0 hace 2 meses Nuevo

Comentarios: PAYCHEX IS OVERALL AN AMAZING SOFTWARE. ITS CONVIENENT AND AVAILABLE TO VIEW PREVIOUS FILES AND W2 AT THE BEGINNING OF THE YEAR!

Puntos a favor:

PAYCHEX HAS BECOME ONE OF THE BEST SOFTWARE SYSTEMS WE HAVE. VERY USER FRIENDLY FOR NOT ONLY MANAGEMENT BUT EMPLOYEES AS WELL.

Contras:

IT WOULD BE BENIFICIAL IF THE PDF WOULD BE AVAILABLE AS SOON AS PAYROLL IS COMPLETED INSTEAD OF THE END OF THE WEEK.

Fassil
Marketing Manager en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Amazing HR Capabilities With Paychex Flex

5,0 hace 2 meses

Puntos a favor:

I like the applicant tracking features as well as onboarding capabilities It is a great HR solution and also features Payroll capabilities

Contras:

My experience been all good and no issues with Paychex Flex

Usuario verificado
Usuario de Linkedin verificado
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Made the switch to Paychex Flex!

4,0 hace 4 semanas Nuevo

Comentarios: Would highly recommend if you happen to be on the fence. Great product.

Puntos a favor:

It's simple and clean. New hires rarely have issues setting up direct deposit or accessing tax documentation.

Contras:

Difficulty with E-Signature process at times

Alan
Alan
Human Resources Generalist en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10 000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

PayChex is one of the best and easiest payroll programs

4,0 hace 8 meses

Comentarios: Payroll processing is tedious and time-consuming, but PayChex simplifies things significantly. Having a professional create and update the guidebook for you is also a huge assistance.

Puntos a favor:

Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings. The time I used to spend on payroll and tax preparation is now mine. I was relieved to have access to Paychex reports when a PPP opportunity presented itself.

Contras:

They're doing their best to improve the system, but in the meanwhile, it can be inconvenient to use while they work on it.

Nadezhda
Report Developer en Bulgaria
Tecnología y servicios de la información, 10 000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great Experience with Paychex Flex!

5,0 el año pasado

Comentarios: Overall, I had a great experience with Paychex Flex. It was easy to set up and use, and customer service was always available to help with any questions I had.

Puntos a favor:

Paychex Flex makes it easy to manage payroll, taxes, and other administrative tasks. The user interface is intuitive and the customer service is excellent.

Contras:

Paychex Flex can be expensive compared to other payroll software.

Irma
Manager en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Paychex ROCKS

5,0 hace 6 meses

Comentarios: 1000% Satisfied - they are the best in the industry!

Puntos a favor:

One stop does it all - all calls answered day or night and even on weekends and holidays - have done it and they are amazing!

Contras:

I wish Paychex had been introduced sooner

Fred
C.O.O. en EE. UU.
Investigación, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Vendor Review

5,0 hace 6 meses

Puntos a favor:

Customer Service - Friendlly and always on time, flexible 401K program

Contras:

Can't think of any problems we have had in years of use

Jennifer
Office Manager en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Paychex makes payroll easier!

5,0 hace 6 meses

Comentarios: Paychex has been wonderful! I have used other third party payroll companies in the past and have had terrible experiences. My account manager is great at his job!

Puntos a favor:

My payroll account manager is great! He's always available and helpful when I need help.

Contras:

There's really nothing that I don't dislike about Paychex.

Anthony
Project Manager en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Many features, great value, options to expand capabilities

5,0 hace 2 años

Comentarios: Paychex Flex seems to do it all: You can access all your HR forms, sick and vacation time, timesheets, if you're a manager you have access to your team, complete HR actions, and much more. The mobile app runs basically the same, although it isn't the most touch-friendly app, it gets the job done. All the features work well, and while the app isn't the most user friendly, it is more than serviceable. There are also features that would be great for our team if we used them, like integration with other HR apps, but that's more an organizational issue. We switched from a different HR app which was completely unusable, and we've been happy ever since.

Puntos a favor:

It does everything we need for the organization: payroll, time clocks, tracking, coding time, HR benefits, vacation and sick time, organizational forms, etc. There are also a lot of features that we just don't use as an organization. For instance we use a scheduling app (Homebase) for some of our employees and you can integrate Paychex into Homebase to handle the payroll. We came from another system that was very clunk and difficult to use, so the simplicity of Paychex was a breath of fresh air.

Contras:

The biggest issue I have, and just a disclaimer I might not be the best trained, is that employee management is time consuming. It's not super difficult, but I often have trouble finding employees on my team, checking and modifying their time, etc. Also signing forms is a bit cumbersome because you have to click around the document yourself, something more like Verisign would be very helpful when dealing with forms.

Eva
Operations Manager
Logística y cadena de suministro, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

PREVIEW was a great payroll work horse. But beware, FLEX Payroll is no PREVIEW.

2,0 hace 8 años

Comentarios: We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll processing work horse which came with everything you'd ever need to process payroll for 100+ employees in a very quick and efficient manner. PREVIEW software was extremely well designed and well thought out. The developers took the perspective of payroll processing users and provided all the navigation speed, functionalities and reports that we'd ever find useful or need to do our jobs quickly and efficiently. There were hardly any unnecessary clicks, keystrokes or scrolling to speak of. It exceeded my expectation all these years. Paychex's golden era and reputation as payroll processing leader was probably due to these sensible legacy products. Like all good things which must come to an end, we were switched to FLEX Q2 of 2016 because PREVIEW was so old that Paychex decided to sun set it this year - which was totally understandable. But any reasonable PREVIEW clients would also expect and assume that whatever good features, good functionalities and useful reports that were available and had been working well in PREVIEW would be brought over and be available in the new payroll product as well. Not so. Enters FLEX which Paychex touted as being technologically advanced, etc. It probably is. But as far as FLEX payroll processing features and functionalities are concerned, I am actually set back 16 years to a payroll processing product that seemed Beta, very slow, cumbersome, awkward - compared to PREVIEW. Paychex simply threw PREVIEW out the window and started fresh from scratch with FLEX. I spent my first several months on FLEX Payroll sending them suggestions to make FLEX "better". I don't know if anyone cared. FLEX Payroll screen designs and navigation are very slow, very cumbersome, and very awkward. What I considered "speed features" in PREVIEW were non-existent in FLEX. Fields are spread out as far apart as they can find room to spread them out to (instead of keeping the screen layouts compact) seemingly so as to "maximize" unnecessary clicks, scrolls and keystrokes as much as possible. It's also more cumbersome and time consuming just to get information and reports from FLEX Payroll which could be run quickly and easily before in PREVIEW. I felt like I'm using payroll software designed by inexperienced college graduates who had never processed payroll before in their lives. They're out to get as much of my time make me do as much work as possible for the same amount of work that I have to do as before - to see where my breaking point is. So overall, I'm not impressed. To me, if the basic payroll processing functionalities are less than before, FLEX Payroll will still be inadequate despite all other "great features and modules" they added to FLEX which I don't need.

Puntos a favor:

Flex integration with Benefits Administration (Benetrac) module can make life a lot easier for some - but Beware - only if your group is 100+ enrolled. Our Paychex sales rep did make the claim that with Benetrac service, our medical insurance transactions "will all be automatic with carriers and we wouldn't have to do a thing" - which was totally not true. As it turned out, more carriers than not do not do EDI for groups (company) with < 100 enrolled. So the main FLEX selling point totally didn't even pan out for us. Please learn from our lesson. Do verify specifically that your medical and dental carriers will do EDI for your group before signing up for Benetrac.

Contras:

Although FLEX does its job as payroll software, having been on a faster and more efficient product before, we know how much more time we are spending on this "more inefficient" product compared to before. Oh and please save yourself the headaches and trouble by passing on other Paychex's services. We tried Paychex Health Insurance and ACA filing. They both failed miserably. Same story in both cases. Can't get hold of the account rep and customer service rep. No one would answer or return our calls. Last year's ACA were 60% wrong after I've redone and resubmitted data 3 different times after 3 different CSR told me 3 different things. They were just making it up as they went. Very frustrating.

Ashton
Finance Manager en EE. UU.
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

I have never been happy with Paychex.

1,0 el año pasado

Comentarios: They never fully finished helping us get our platform set up. There is suppose to be a general ledger integration that is suppose to give us a report that breaks down our payroll items so we can enter the details into the books. No one has ever helped us set up our platform so this works. The report is always blank. I spent over a year trying to get people to help set this up so it would work and every customer service person would just pass the buck or tell me they would get back to me but never did. Then with the time clock feature it would be great if they would stop trying to change and update it. I spend more time fixing employees time punches because Paychex is down. Furthermore, the new timeclock platform that Paychex is trying to launch seems scares me because they seem to be missing a lot of key features that were on the old one. Finally, I don't know what their employees do all day. I swear our service reps are out of the office more than they are ever in the office.

Puntos a favor:

The software looks like it should work well and that is has a lot of features that would be helpful. I do like how they take care of a lot of the tax related things so that I don't have to create and file all the different employment tax documents.

Contras:

Timeclock system is often down.Poor customer service.No follow through to make sure everything was finalized on initial setup.They always try to sell me new products when the ones I have don't work.Talked to a Paychex Technical support employee who admitted that the back end was not that great.

Joyce
VP Customer Success en EE. UU.
Software informático, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The Biggest Rip Off in the HR Industry

1,0 hace 4 años

Comentarios: Working with PayChex was absolutely the worst experience we have ever had with a vendor. They are great when trying to sign you up but once you do they are impossible to get any assistance. Even cancelling them was difficult because the Off-Boarding team was supposed to call me to help the process of migrating our payroll back and all the necessary steps. 3 Weeks after cancelling no one called and they had the audacity to not only try and bill us but add charges because they tried to pull from our bank for payroll and we cut them off. They have lots of fees that I don't understand how they can justify. Taxes were calculated differently 3 pay checks in a row, getting someone to return email was impossible and when you call you basically get a rep who happens to be the one to get your call, not your supposed HR Generalist, which was absolutely useless. I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge. I would think twice!

Puntos a favor:

- Paid on time - Payroll documents easy to download - Have minimum 100 letters and I don't have anything really good to say, which is a first because I believe in positive reviews and have never posted a negative one.

Contras:

- Tax documents not where their website tells you they are and when you call for help they direct you to the place where the documents are supposed to be but not? C - HR Generalist does not return calls or emails in a timely manner if at all. - Absorbent fees to use their platform (3 x payment of $1000) and another $500 per payroll period for 3 employees. This high price is supposed to be for dedicated HR Generalist, which is a joke. - Very attentive when pitching to you and then the disappear and its a huge organization that has zero communication between each other and departments.

Meg
Director of Operations en EE. UU.
Arquitectura y planificación, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Not fun or easy to use but it was an affordable option for the PEO

2,0 hace 9 meses

Comentarios: The only thing I liked about the Paychex Flex PEO experience was our lovely dedicated HR specialist. We had the same person every time and she was extremely helpful, always there when we needed her.

Puntos a favor:

The PEO tier of service was affordable . The dedicated HR service provided with the PEO was nice as you had the same person working with you every time.

Contras:

Extremely difficult to set up - scheduling features, time tracking features, GL mapping - it was a nightmare. When in need of assistance, customer service would pass you around from department to department, it was like nobody wanted to take accountability.

Heather
Director of Databases en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use as an employee

5,0 hace 2 años

Comentarios: As a user, Paychex provides an easy-to-use platform for time tracking and paycheck information. I downloaded the app but chose to stick with the website due to the straightforward nature of being able to clock in and out quickly, request PTO, and approve employee time tracking with a few clicks in a web browser.

Puntos a favor:

Paychex is easy to use as an employee. Being able to clock in and out is simple - there is a button to click that records the punches. I've also used the timesheet to manually enter time, which is also straightforward. As a supervisor, seeing my direct report's timesheet is handy. To approve, it's a matter of checking a box for approval - I feel like it could not get any simpler as an end user.

Contras:

While easy to use, I'm not too fond of the feature for switching between the employee (self) details and supervisor (direct report) details. A switch role function in the upper corner is not necessarily intuitive. I would love for there to be a way to have it all on the same "home" page rather than having to switch roles. While I personally do not have anything to do with the setup of Paychex, I am going to assume there are some issues from there, as our HR department seemed to have difficulty making updates to the system regularly.