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Opiniones de Acuity Scheduling

Sobre Acuity Scheduling

Automatiza las reservas, cancelaciones, recordatorios e incluso pagos de tus clientes usando el software de programación en línea más elegante del mundo.

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Puntos a favor:

I love how accessible this product is and the support team are very helpful.

Contras:

The same applies to setting availability. It can be a bit confusing when blocking off times by day.

Valoraciones de Acuity Scheduling

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,7
Funcionalidades
4,7
Relación calidad-precio
4,7

Probabilidad de recomendación

9,1/10

Acuity Scheduling tiene una valoración global de 4,8 estrellas sobre 5 según las 5 609 opiniones de usuarios de Capterra.

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Santiago
ingenieria sistemas en Colombia
Usuario de Linkedin verificado
Hardware informático, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Acuity Scheduling

5,0 hace 8 meses

Comentarios: Es muy bueno y es de gran ayuda para la gestión de la empresa. Lo recomiendo bastante.

Puntos a favor:

Es un software perfecto como lo diseñaron en cuanto a su uso, es extremadamente intuitivo y fácil de manejar lo que hace una opción ideal para la gestión de citas y horarios, la verdad si que lo recomiendo es muy bueno.

Contras:

A pesar de que es un excelente software creo que si se ajustara un poco mas el precio seria mejor y mas exequible para cualquier empresa.

Clarivel
medico en México
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Una agenda que me hace la vida mas facil

5,0 hace 3 años

Comentarios: Me ha gustado bastante, pienso quedarme utilizandolo.

Puntos a favor:

Me encanto la opcion para agendar sesiones grupales. Me facilita el entregar la informacion a varias personas sin necesidad de estar haciendo yo el trabajo. Me ha ahorrado bastante tiempo y me ayuda a concretar citas sin siquiera yo hacer nada.

Contras:

El precio lo considero algo alto comparado con otros software pero igual siento que no es igual a otros softwares. Ofrece mas funcionalidades.

Nacho
CEO en España
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

muy util para tener muchos calendarios

5,0 el año pasado

Puntos a favor:

muy util para tener muchos calendarios, y eso nos permite reducir costos

Contras:

es poco intuitivo y eso hace que muchas citas se queden en el camino

Rafael
Profesor en España
Arte y artesanía, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Facilidad de uso y muchas opciones

5,0 hace 4 años

Comentarios: Muy buena, es muy fácil e intuitiva

Puntos a favor:

Lo fácil e intuitivo que es utilizarlo y la cantidad de opciones que te permite gestionar

Contras:

Que no haya una versión traducida al castellano

Alternativas consideradas: Zoom Workplace y Stripe

Razones para cambiar a Acuity Scheduling: Por que reunía todas las opciones que quería de un modo fácil

Natalia
Lia Coach en Chile
Formación profesional y coaching, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Facil de utilizar cuando ya te asimilas

4,0 hace 4 años

Comentarios: Ha sido buena, un poco costoso cuando estas empezando y dificil de llevar.Sin embargo cumple con todas las expectativas

Puntos a favor:

Es una propuesta excelente para coaching y servicios de asesoria ya sea medicos, psicologicos u otros, ya que da la posibilidad de ordenar y planificar muy bien.

Contras:

Falta vincular pagos con herramientas de pago en latinoamerca, como lo es transbank y mercadopago, además de presentar algun plan mas economico para partir y algo más intuitiva en su plataforma.

Alternativas consideradas: YouCanBook.me, Doodle, Calendly, Engageware, OnceHub, Square Appointments y Sign In Scheduling

Razones para cambiar a Acuity Scheduling: Porque tiene email mkt, tiene notas, ordena los productos y es muy facil de agendar para la persona.

Elias
CEO en República Dominicana
Edición, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Mi app favorita

3,0 hace 4 años

Comentarios: Era difícil para mi llevar una agenda, no tenia tampoco un sistema online que pudiera optimizar el poco sistema de reservacion que tenia, ahora es mas facil para mi y mis clientes

Puntos a favor:

Lo que mas me gusta el la facilidad en que los usuarios puedes reservar las citas y el sistema de notificación de correos.

Contras:

el diseño para mi es un poco complicado tener la plataforma sin colores ni identificaciones en mi idioma que es el español

Karen
Microbiologa en Colombia
Bellas artes, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Excelente aplicación 👌🏻

5,0 hace 3 años

Comentarios: Puedo organizar mejor el tiempo ya que la aplicación explica todo al cliente

Puntos a favor:

Deja agendar, confirma la cita y se puede subir imágenes

Contras:

No, la aplicación es muy completa en lo que ofrece

Juanjo
COO en España
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Fácil de usar y de integrar

4,0 hace 4 años

Comentarios: muy buena

Puntos a favor:

En 5 minutos tienes en tu página web la integración hecha

Contras:

Algunas limitaciones en la versión gratuita, pero por lo general muy contento

Vanessa
fotografo en España
Entretenimiento, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Servicio muy funcional

5,0 hace 2 años

Puntos a favor:

Es un programa de fácil uso y entendimiento

Contras:

No he logrado integrarlo bien aún con otras de mis aplicaciones de uso diario

Dr. Jeanette
Dr. Jeanette
President en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Acuity Scheduling is an economical choice for scheduling and collecting payment

5,0 hace 6 meses

Comentarios: Acuity Scheduling was an excellent great start and affordable option for online scheduling, billing collections, and basic SOAP notes. It was user-friendly and easy to setup. It also allowed for multiple users that could be set up as administrators or clinicians. I ultimately had to leave the platform for a more advanced EMR system; however, I definitely recommend them as a great place to start or if your needs are more simple.

Puntos a favor:

Acuity Scheduling is very user-friendly and easy to setup. I liked being able to customize my account to my brand colors and logo. The online scheduling and billing features are easy for both clinician and client.

Contras:

The SOAP note features are not as robust. This is to be expected since they are not technically an EMR. For basic SOAP notes, they do the job. For more advanced SOAP notes, these can be created within the platform and are not difficult to do.

Alternativas consideradas: PT Distinction y Mindbody

Razones para elegir Acuity Scheduling: Acuity Scheduling was simpler and more affordable. It also allowed me to have multiple disciplines like physical therapy, personal training, and massage therapy.

Software anterior: WebPT y ClinicSense

Razones para cambiar a Acuity Scheduling: Affordability and ease of use. The ability for multiple users.

Michael
Web Designer and Founder en EE. UU.
Marketing y publicidad, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Booking System for Meeting Room Reservations

5,0 hace 2 semanas Nuevo

Comentarios: Acuity is an awesome booking system. We use it to manage our business room meeting reservations and the whole system is very easy for our customers to use. The software has paid for itself over and over again!

Puntos a favor:

We use Acuity Scheduling to reserve our meeting room space. Acuity has automated our booking and payment process so clients can book online without needing to work with a human. Payments are processed through Stripe and are deposited directly into our business bank account in a matter of days. Acuity has reminder email and SMS available to help eliminate no shows. Acuity also integrates with Google Calendar so you can quickly check for upcoming meetings on your phone.

Contras:

I wish we didn't have to login to Stripe to issue refunds when meetings are cancelled. It would be nice if there were a front-end experience in Acuity. There are some limitations with add-ons. We sell pots of coffee as an add on, and there's no way for a customer to select how many pots of coffee they would like to purchase. Add ons are limited to checkboxes, no quantities.

Alternativas consideradas: Calendly

Razones para cambiar a Acuity Scheduling: Calendly is more for personal meetings. Acuity is better for paid room reservations.

Charlotte
office manager en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

there is better out there

3,0 hace 6 días Nuevo

Puntos a favor:

Not our favorite office scheduler we have used, we struggle with the format not being compatible with patient care

Contras:

This program is designed for more of a small business with no HIPAA requirements

Kiri
Owner en Australia
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Reliable software

5,0 hace 3 semanas Nuevo

Comentarios: Overall, I'm very happy with Acuity scheduling.

Puntos a favor:

The software works consistently and reliably. It's reassuring to know that customers are receiving the correct information, and we are aware of any changes in real time. Being able to ban problem customers is essential for us. The forms allow us to create click-wrap agreements with our clients.

Contras:

My only issue with acuity is the look of the booking form. There isn't a lot of scope to alter the appearance, and the standard format isn't the most visually appealing.

Emily
Founder and Lead Teacher en EE. UU.
Aprendizaje en línea, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Acuity is helpful for one-time bookings and virtual events!

4,0 el mes pasado Nuevo

Comentarios: It works for one prong of my business and is well priced! It’s a partner biz with Squarespace too so they’re very compatible on my website.

Puntos a favor:

The pricing model is affordable and you can begin setting up your account as soon as you pay — there’s even a free version! It’s super easy to let customers book and purchase online and the email setup (confirmation, reminders, etc) and they can modify and change on their own too!

Contras:

The booking widget and checkout aren’t as visually customizable as I’d like. It also doesn’t customers book recurring lessons and choose the dates, so it’s not good for weekly music lessons/tutoring, etc.

Alternativas consideradas: Calendly y Sawyer

Razones para elegir Acuity Scheduling: I wanted a lower rate and was willing to compromise tools.

Software anterior: Calendly

Nomfundo
Assistant en Sudáfrica
Suministros y equipo para empresas, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

REST WHILE MAXIMIZING INCOME

5,0 hace 2 meses Nuevo

Comentarios: My CUSTOMER BASE IS GROWING AND MY CUSTOMERS ARE HAPPY SINCE THEY CAN BOOK EASY AND FAST WITHOUT WAITING FO MY RESPONSE

Puntos a favor:

AUTOMATED APPOINTMENT BOOKING allows me to multitask since I don't have to do appointments myself.

Contras:

PRICING it is for people who are already prospering in business

Alternativas consideradas: Yesware

Razones para cambiar a Acuity Scheduling: I saw features that I needed. So I said "why not"

Esther
Head Operations and Sales en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Sensational Appointment Scheduling Software.

5,0 hace 3 semanas Nuevo

Puntos a favor:

It is an affordable tool for scheduling appointments within minutes.It has an intuitive and user-friendly interface.Itbis simple to reschedule or cancel appointment using this tool.I never miss appointments because of Acuity Scheduling reminder feature.

Contras:

It makes appointment scheduling process fast and effortless thus nothing to complain.

Joseph
Information Technology Specialist en EE. UU.
Construcción, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A Straightforward Appointment Scheduling Software.

5,0 hace 3 semanas Nuevo

Puntos a favor:

I like how it is simple and fast to book or rather book appointments with Acuity Scheduling.Again,it is simple to cancel or reschedule appointments with Acuity Scheduling anytime.It has a reminder feature that ensures that I don't miss any appointment.

Contras:

I haven't faced any challenges with Acuity Scheduling since it meets my appointment scheduling needs.

Kristin
Psychologist en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Helps reduce my scheduling workload

5,0 hace 2 meses Nuevo

Puntos a favor:

I love that patients can schedule and manage their own appointments. It doesn't require an email exchange with me to do so which is nice. Another real game changer was the lack of administrative time spent on sending out reminders manually. I actually get to take the time I was spending on scheduling, rescheduling, and reminding and direct that energy to patient care.

Contras:

The only minor drawback is that some patients have reported difficulties figuring out how to cancel or see their appointments. These complaints are usually from less tech-savvy folks. I created a standard email for how to save appointments to their calendar and how to log into Acuity to see appointments if you didn't. It cuts down a lot on questions.

Abegail
Abegail
risk analyst en Filipinas
Usuario de Linkedin verificado
Servicios para el consumidor, 10 000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Acuity for scheduling

4,0 hace 2 meses Nuevo

Comentarios: If you are looking for one of the best scheduling tool you can consider this.

Puntos a favor:

It has a good features that you can easily learn.

Contras:

Nothing much because I like how I use it.

Monica
Founder/Owner en EE. UU.
Edición, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easily Fits Into My Solo Biz

5,0 hace 5 años

Comentarios: Once I set up my questionnaire and determined my schedule and link name, it really was good to go. I've shared it with a variety of potential clients with no complaints so far as to issues using it. I look forward to getting to know the tool even better so I can hopefully streamline things even more. I believe it will integrate nicely with a WP site - according to my designer - so all the more reason to stick with this one.

Puntos a favor:

The best thing about Acuity to me is how easy it is to incorporate into my business process. I can easily update my daily schedule before I share the scheduling link with a potential client. I was able to create a questionnaire used within Acuity, and I can just add the link to my site for people to use when they are ready to schedule a meeting. Plus I can customize the link with my business name. And that's just using the free version. I will upgrade when it's time and I anticipate it being even better when I do.

Contras:

Because I am not yet using this daily, I don't have any complaints about this tool as of yet. There are all kinds of little things I'm not even using yet and the price is right even to just try out the other features. What's not to like?

Alternativas consideradas: Calendly

Razones para cambiar a Acuity Scheduling: This was the first one I came across where I could add my own questionnaire and it's really quick to update my schedule before sharing my link if I need to do so. I like things to be fun to use/look at, easy to use and easy to integrate with other tools I use, and this does not fail me so I'm not planning to switch, even after my business goes to a new level.

Jay
COO en EE. UU.
Fotografía, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easily solved our complex Photography Studio schedule.

5,0 hace 5 años

Comentarios: We love Acuity and cannot see ever moving away from it. Not only does it manage our booking and syncing with Google Calendar, but it also integrates with our CRM Pipedrive. We use it both on the computer and mobile application while out of the studio with clients which has made booking incredibly easy and no longer a frustration. On top of that, our no-shows have plummeted due to the automation reminder text messages and emails. Something we never had implemented prior to Acuity and now couldn't live without. With how busy everybody is anymore, reminders are so helpful and really make a huge difference so we don't get stuck waiting on a client who forgot to show up.

Puntos a favor:

We love the ability for clients to schedule themselves, and once we got everything sorted out with how to logistically set up our schedule to account for how our business runs, it has solved so many issues and problems of knowing when to schedule a client. The ability to assign resources and set the availability for those resources is really the best part. For almost any client-heavy industry this is a key feature which allows you to maximize your client load in an orderly fashion. We wen't from thinking our schedule was maxed out, to realizing we had the ability to expand our schedule over 50% thus increasing our bottom line.

Contras:

If you have no worked with a scheduling software before, there is a learning curve. We used Acuity for well over 9 months before figuring out how to really utilize this tool to maximize our studio schedule. Granted, the help and support Acuity offers is amazing, but I tend to DIY most things until I get stuck. By reaching out for help and support when you get stuck, the only minor frustration is easily mitigated and goes away quickly.

Alternativas consideradas: Calendly

Razones para cambiar a Acuity Scheduling: For us, Acuity just seemed like a better product to start with and grow with. Seemed like more of a robust solution that we would never need to replace. Nothing against other solutions on the market, but Acuity is exactly what we needed to manage our crazy busy studio.

John
Owner en RU
Fotografía, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Pleasantly surprised

5,0 hace 4 años

Comentarios: So far i'm quite happy with Acuity Scheduling. Even though there is the annoyance of the menu system, the features & level of customisation available outweigh this.

Puntos a favor:

So far there's quite a lot to like about Acuity Scheduling. I like that I can have different appointment groups & types which I can customise with photos & text (inc T&C's etc.) as well as customise the calendar settings to only allow bookings at times that are convenient to me. I also like that I can hide certain appointment types so they are only visible to people I share the link with, this is especially useful for one off or promotional sessions. The integration with my external google calendar is also a great feature & something which was lacking from other scheduling tools I've tried. The option to take online payments is also a good feature, and something which i'm sure will really help to streamline my booking process. There are also many options for integrating with external apps such as quick books, facebook, active campaign etc. which i'm yet to fully explore but I'm sure will be useful to me and improve the efficiency of my booking process.

Contras:

The only issue I have is that the user interface could be improved. As i'm still fairly new to this software, I find when i click on a link to make changes (for example 'Availability') and it's not actually the menu I want, I have to go all the way back to the home screen to then search through the respective menus to find what I want. This becomes annoying if you go through this process several times to find what you'r after, and it could be improved by either adding drop down menus, or at least leaving the entire navigation menu visible in each section.

Alternativas consideradas: Google Forms, Facebook Apps and Tabs, Microsoft 365 y Fresha

Razones para cambiar a Acuity Scheduling: I've been looking at ways to improve & streamline my booking process & started off looking at the free tool within facebook. It didn't take long to become very very annoyed with the facebook tool as it would not properly integrate with my google calendar (so it was essentially pointless). The functionality & ability to customise was also poor. I also looked at other free tools, such as google forms but again they lacked the level of functionality tor really give me any kind of improvement. As the free tools didn't really cut it for me, i started looking elsewhere and compared Acuity with a couple of other paid options (such as office 365). What swung it for me was the level of customisation & available features when compared to others.

Kate
owner en Australia
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

WOW Acuity Scheduling increased My bookings By 80% in-the first week

5,0 hace 4 años

Puntos a favor:

I really love that myself and the client get an email to confirm the booking instantly, I love the color coding of my treatments in a glace, I know who has booked a massage and the length of time or if it's an energy healing or reflexology & my clients say its really easy to use. Squarespace has been quite fast in getting back to me with any problems or queries and mostly provide a video on how to address any problems with step by step instructions which is super helpful by last website provider would take over a week to get back to me and want to charge me each time even when it was their mistake so Squarespace/ Scheduling service makes me extremely happy I feel they are supporting me in my business and understand the urgency of having a to fix any problems. Great work Squarespace /Scheduling I appreciate the service you provide and am thrilled with my choice to use your platform and booking system.

Contras:

I have only been using this for 6 days so the things I would add or change may already be a possibility and I just haven't had the time to work it out as yet Firstly, the block time off is a bit too slow I just want to click block and then the space of time on the day I wish to block and it's done, it's really slow to have to click block and manually fill it out in the side panel other booking systems aloud the way I wish it to be and it was much more proficient. on three occasions this week clients have been able to usefully book a time that was already booked by another client and I have had to call and apologize and try to reschedule the last client that booked which is quite embarrassing and the clients don't understand how it's possible. also, I haven't worked out how my clients can book or chose from my two clinic locations I wonder if that's possible?

Stavros
Stavros
Wedding Officiant en EE. UU.
Usuario de Linkedin verificado
Organización de eventos, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Acuity Scheduling Is A Super Trifecta In The Appointment Scheduling Application Platform

5,0 hace 4 años

Comentarios: My overall experience was outstanding. I cannot say anything negative about this platform as it really delivered all the bells and whistles that you want in an appointment scheduling application.

Puntos a favor:

The top features for me were the ability to have a client make a "reservation, appointment, booking" that is dated more than 1 year from the current day. Many competitors have a restriction on future bookings which only allow you to make a booking within the next 365 days. In my industry, dealing with Weddings, future ability to make a reservation 2 or even 3 years from the current day is crucial. The number 2 feature that I believe is underrated and is very important in many industries is the fact that appointment add-on's such as a time extension or a same-day rehearsal, Acuity was one of the only that took that specific booking and reflected that overall appointment time into my future availability. Not all applications factor in "add-on's" into the future appointment availability which can cause problems in servicing other clients who now have an opportunity to schedule the service even though you the provider might not be available. Another great feature is that Guests who pay for the service in full have the ability to give you a tip. (which is a rare feature among. these appointment application solutions.)

Contras:

The only cons are that even their top tier level plans which go for approximately $45/ month still do not come with phone support. While setting up your account is quite streamlined and simple. I still have a personal opinion on those applications that cost a specific amount per month should provide phone support. I would like to note that their email support was on point and did respond better than some other competitors I have used in the past.

Alternativas consideradas: vcita

Razones para elegir Acuity Scheduling: The platform was not as user-friendly as you would want. The cost of simply book.me was even greater.

Software anterior: vcita

Razones para cambiar a Acuity Scheduling: I chose Acuity because of the simple, user-friendly platform that the application is built on. It provided significant features that the competitors simply lacked. Acuity allows you to customize its platform without the application overtaking your website as Vcita does. Acuity gave someone like my business at Weddings a much more meaningful experience rather than some of the competitors. In my industry, my clients are not really going to be future clients so the features that some of the platforms advertise excessively simply do not affect me. With that said, if anyone is on the line of whether Acuity would fit their needs- do not think twice. Acuity is a thoroughbred in this appointment scheduling application platform.

Nea
Owner en EE. UU.
Formación profesional y coaching, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

One Stop Scheduling Tool

5,0 hace 3 años

Comentarios: Acuity continues to expand and refine the scheduilng features and options it offers it's users . I use this platform for one on one meetings, group sessions, classes and multi-day events. I love that they offer numerous integrations making it super easy to get going. The help articles are truly helpful. Any glitches I have had have really just been a learning curve - the more I learn, the easier it has been to get the results I want. Totally a great tool for coaches and trainers.

Puntos a favor:

Acuity is a great tool for scheduling individual sessions, as well as classes and packages for coaching or events. It is easy to use as an administrator, but what makes it great, is that it is easy and very familiar to users - people "Get It" pretty quick!

Contras:

The way to set up coaching packages is good for the owner, but totally not user friendly. The client gets a code to be able to redeem their coaching classes. I would love for this to be easier and less burdensome on the clients. Also I would love a way for the administrator to be able to set up a client account/portal for the client...rather than having to push back to have them set up. Any steps that require client action - is a negative experience....