---
description: ¿Qué piensan los usuarios de Bazaarvoice? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Bazaarvoice gracias a Capterra Costa Rica.
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title: Bazaarvoice - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software para gestión de reseñas](/directory/31024/review-management/software) > [Bazaarvoice](/software/128657/bazaarvoice-connections)

# Bazaarvoice

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> La plataforma de participación de los compradores de Bazaarvoice te ofrece un control total para recopilar, mostrar y distribuir el CGU a escala global.
> 
> Veredicto: 32 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa Bazaarvoice?

La plataforma de participación del comprador de Bazaarvoice te ofrece un control total para recopilar, mostrar y distribuir contenido visual y de texto generado por el usuario (UGC) en todo el recorrido del cliente.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.3/5** | 32 Opiniones |
| Facilidad de uso | 3.9/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.0/5 | Basado en las opiniones generales |
| Relación calidad-precio | 3.4/5 | Basado en las opiniones generales |
| Funciones | 4.1/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Bazaarvoice
- **Ubicación**: Austin, EE. UU.

## Contexto comercial

- **Público objetivo**: 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: alemán, francés, inglés
- **Países disponibles**: Alemania, Australia, Austria, Bélgica, Canadá, Chequia, Dinamarca, España, Estados Unidos, Finlandia, Francia, Hungría, Irlanda, Italia, Japón, Malasia, Noruega, Nueva Zelanda, Países Bajos, Polonia y 6 más

## Funciones

- Análisis de sentimientos
- Creación de informes/análisis
- Gestión de los comentarios negativos
- Gestión de respuestas
- Integración de redes sociales
- Notificación de reseña de usuario
- Panel de comunicaciones
- Ratings/Reviews
- Seguimiento de la participación
- Solicitud de reseña de usuario
- Supervisión de reseñas

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica

## Categoría

- [Software para gestión de reseñas](https://www.capterra.co.cr/directory/31024/review-management/software)

## Categorías relacionadas

- [Software para gestión de reseñas](https://www.capterra.co.cr/directory/31024/review-management/software)
- [Herramientas para gestionar la reputación](https://www.capterra.co.cr/directory/30750/reputation-management/software)
- [Herramientas para marketing de influencers](https://www.capterra.co.cr/directory/31337/influencer-marketing/software)
- [Plataforma de contenido generado por el usuario (UGC)](https://www.capterra.co.cr/directory/34501/ugc-platform/software)
- [Software de gestión de experiencia del cliente](https://www.capterra.co.cr/directory/30671/customer-experience/software)

## Alternativas

1. [Trustpilot](https://www.capterra.co.cr/software/169618/trustpilot) — 4.5/5 (1202 reviews)
2. [Birdeye](https://www.capterra.co.cr/software/152997/birdeye) — 4.7/5 (702 reviews)
3. [Yotpo](https://www.capterra.co.cr/software/144389/yotpo) — 4.5/5 (375 reviews)
4. [GiveMe5.ai](https://www.capterra.co.cr/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews)
5. [Okendo](https://www.capterra.co.cr/software/176189/okendo) — 4.9/5 (223 reviews)

## Opiniones

### "Great Way to Connect with Customers" — 5.0/5

> **Maricela** | *29 de abril de 2019* | Almacenamiento | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.
> 
> **Puntos en contra**: It's a bit pricy but in my opinion, worth the price.

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### "Bazaarvoice Product Review Syndication" — 5.0/5

> **Chris** | *21 de noviembre de 2024* | Bienes de consumo | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Bazaarvoice allows us to syndicate our product reviews with other retailers.
> 
> **Puntos en contra**: There aren't a ton of alternate vendors to syndicate product reviews with.

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### "Not impressed" — 1.0/5

> **Kathleen** | *18 de julio de 2023* | Bienes de consumo | Valoración de la recomendación: 1.0/10
> 
> **Puntos a favor**: I have not found anything yet. The team is unhelpful, unavailable, and untrained.
> 
> **Puntos en contra**: It has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.
> 
> I am a detractor at this point.

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### "Works most of the time, but there is room for improvement" — 4.0/5

> **Tony** | *10 de agosto de 2023* | Productos farmacéuticos | Valoración de la recomendación: 6.0/10
> 
> **Puntos a favor**: System is somewhat responsive, only the reports take more time than desired. We like the Sample campaign system.
> 
> **Puntos en contra**: Some times support tickets are close without resolution, this is a bad practice.Perrigo VOC Enhancements never get implemented.
> 
> Access to connections is vital for us.

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### "An essential part of your PDP\!" — 4.0/5

> **Lindsay** | *18 de agosto de 2023* | Bienes de consumo | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Ratings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable.
> 
> **Puntos en contra**: Dashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running.
> 
> Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.

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## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/software/128657/bazaarvoice-connections)

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