Opiniones de Yonyx

happy Customer

Comentarios: This product has made us more resourceful and proficient.

Puntos a favor:

Very user friendly and efficient to use. The support was very useful and able to always help.

Contras:

The process was smooth and no problems. Right now, I don't have any negative thing to say about the company.

YOnxNX best call recording service if used at any employer

Comentarios: haven't had any issues, recording are always clear, the transcript is very accurate

Puntos a favor:

the things I like the most is it breaks down the talk time % from both sides of conversation and transcript

Contras:

hard to find something I don't like, overall its the best recording platform I've used at any employer, fantastic for call reviews and training

Yonyx Review

Puntos a favor:

everything is easy to navigate although sometimes it can take some time to load properly

Contras:

Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.

It's a 10 out of 10 for me!

Comentarios: 5 STARS! I would recommend it to everyone.

Puntos a favor:

I love user friendly it is! The way it's broken down by categories is very helpful navigation through multiple scripts.

Contras:

I have nothing bad to say about Yonxy. It's a 10/0 for me!

Easy and user friendly!

Comentarios: I enjoy using Yonyx for work, it makes everything in my scirpt run smoothly when talking to patients.

Puntos a favor:

I love how user friendly and clear the website is. I like how it throws my name into the script

Contras:

There i not much i don't enjoy about Yonyx.

Great resource for daily work

Puntos a favor:

User friendly, Reporting, makes daily work an easy task.

Contras:

Could use a little more initial training and tips and tricks but other than that none.

Great!! fast and very easy to use

Puntos a favor:

Everything is in one place, easy to use, no need to have a bunch of tabs open with scripts, love it!

Contras:

I don't like that you can't open another lead while using it in another place, it messes up with the other one.

ResponseBPO feedback

Comentarios: this has been great, support is amazing. The teachings have been insightful

Puntos a favor:

the multiple features that allow me to configure the scripts exactly how i imagine them and expect them

Contras:

the number of steps taken to complete an action. complexity of setting something up

Best app if you need to use scripts.

Comentarios: We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very easy way.

Puntos a favor:

Yonyx is very easy to use, we use it every single day and it has helped us tremendously.

Contras:

Nothing, so far so good. We love this app.

10 out of 10!

Comentarios: Yonyx has made my transitions into new roles flawless. Highly recommend

Puntos a favor:

The simplicity and user friendly website

Contras:

Nothing! Yonyx was very easy to use and navigate

Pros and Cons

Puntos a favor:

It is very easy to use for us CSR's. You can set it up all in one screen with the new update instead of clicking into different tabs.

Contras:

Sometimes there will bugs in the system from updates, it get resolved in a fast manner to allow us ( CSR ) to keep pushing forward.

Great product!

Comentarios: Very positive. It has been a great help at work.

Puntos a favor:

The ease of use. And the ability to add and change very quickly.

Contras:

A little hard to get used to clicking through each response.

Yonyx Review

Puntos a favor:

Yonyx is easy to use and you are able to access the scripts you need easily.

Contras:

Haven't found any downsides or cons to Yonyx so far.

Great Knowledge Base

Comentarios: Fantastic! It really helps me in my everyday work

Puntos a favor:

Functionality Ease of Access You'll see answers right away

Contras:

Sometimes it doesn't have any complete steps based on issue

Yonyx

Comentarios: It is a very useful tool

Puntos a favor:

The guidance that it gives and how prompt it is

Contras:

Nothing in particular i think it's great

Easy to use

Puntos a favor:

I like that it is easy to use and to follow.

Contras:

It does look a bit outdated with the layout.

yonyx is a site which made our wlork so much easier. it is like a dictionary for us.

Comentarios: a very greatful experience with yonyx. and it has made our life easier. it has made our work easier

Puntos a favor:

it is like a grammer book for the process where we can learn about our product. we can go to the depth for our product.the best part is we can also search anything

Contras:

we dont have many access for this site and but there is not a lot of thing to dislike

Impressive

Comentarios: it is like a great friend to me which guiding me

Puntos a favor:

whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me

Contras:

if there is any update it can be intimated with the email

Easy to analys

Comentarios: Pretty cool.

Puntos a favor:

I am new to use this software. Very friendly and easy to analyze.

Contras:

Need to update the data by daily wise. sometimes the data didn't found has required.

yonyx review

Comentarios: ease interface and management of knowledge sharing. , good to use it on daily day basis for communication with others

Puntos a favor:

ease interface and management of knowledge sharing.

Contras:

limited graphics , it can be made more exciting

Helpful

Comentarios: awesome! , quick learning. software just work perfectly fine

Puntos a favor:

this makes my daily jobs quick and easy

Contras:

easy steps and quick accesses, very user friendly

Great software

Puntos a favor:

Yonyx is a great scripting resource, I use it daily

Contras:

I wish that the back button wouldn't send me back to a previous lead

AMAZING SOFTWARE!

Puntos a favor:

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls. Customers are more happy at the end as I can provide faster solutions. the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

Contras:

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

Best Tool for a new employee.

Comentarios: Yonyx has saved a lots of time in work flow.The use of Yonyx has mad my job easier and can complete the task within no time.

Puntos a favor:

It is so useful in understanding the work flow in industry.

Contras:

existing features are good andexpecting new features.

Its Nice and easy going, interactive tool

Comentarios: Its nice and user friendly

Puntos a favor:

The routing and flow of the issue trees is good and its very helpful to users. The best thing is that we can take feed back at end of any tree and and customise the tree easily.

Contras:

It occupies less space on screen since its used/merged with other apps