Opiniones de GreenRope

useful, but clunky

Puntos a favor:

Easy to use on a daily basis. functions appropriately. Good tracking features. Easy to add contacts to the general list. I get useful responses and it's easy for contacts to unsubscribe if necessary.

Contras:

extra features beyond the emailing list don't seem to function. Dislike having to check in with customer service every so often to prove i'm a real person. Wish managing the contact list into subgroups was easier and more intuitive.

The software is alright. could use better search and filter function with the mobile app

Puntos a favor:

the software works well on a desktop, lets you set up very nice tags to help search, and lets you research contact

Contras:

The search funtionallity would often not work. when looking for contacts, many dont show up. the mobile app couldn't really search by Tags, and wasn't very intuitive on making appointments. there was no "search near me" function. if a user unsubscribed from email, i could no longer find the contact without major digging

Overall, it's been just OK. It gets the job done but not always a great experience

Comentarios: The experience of learning a new system is always beneficial in growing your skills. The analytics and dashboard reporting were also benefits for reviewing and improving campaigns.

Puntos a favor:

Easy access to email templates and media library. Easy to upload new content. Easy to delete and move content within system. Easy to send test sends on emails. Support staff is friendly and they try to be helpful. Finally updated tool so you can search for items more easily, yay. They are regularly working to improve the product.

Contras:

It's buggy and there are weird nuances to get used to within environments. Have to clear cache FREQUENTLY or issues occur. GR team does updates and doesn't notify their clients and sometimes this causes issues during important deadlines. Waiting for email test sends to hit inbox can be painful. No nesting folders for content available, so our list of emails and assets is LONG and not well organized. Can't upload a photo into the contact area- which is big issue for us in sending personalized emails on behalf of our HUGE sales staff with unique and varied information. The GR team hasn't been able to solve this for us and their workarounds don't really apply to our org.

Lots of functionality and power, with a more basic interface but with responsive help desk.

Comentarios: keep track of, and communicate with contacts.

Puntos a favor:

You can do almost anything from keeping track of contacts, to workflows, and marketing automation...and much less expensive.

Contras:

The interface is not as slick as more expensive products. A clear help page and very responsive chat and phone help desk help overcome a less intuitive interface.

Greenrope CRM--Outstanding

Puntos a favor:

GR is a full solution all in one--a smaller company can grow into it and a big company can integrate their entire CRM and sales process with it

Contras:

There is very little I don't like about GR. I am not a very tech-savvy person so I find it a little hard to navigate at times--and that is probably me, not the software.

Awesome! Truly incredible support and product.

Comentarios: It replaced the horrible infusionsoft product and its terrible customer service.

Puntos a favor:

I love that it offers so much power in customer service management and marketing tools. It is a one stop shop and does not require me to go to multiple vendors. Plus their customer service listens and adapts to the needs and suggestions of others. So powerful and beats the competition hands down.

Contras:

The website templates a bit dated and clunky but that can be taken care of with custom coding and options. The power of all the other tools truly makes this easy to overlook.

Mostly tedious and confusing

Puntos a favor:

The adaptability to help us with e-commerce and a calendar scheduler. We had looked around for other CRM's to use but the main reason we kept this one was because it also had these futures and CRM all I one place.

Contras:

Couldn't appropriately and clearly tag people and group people in a user friendly way. It was always very confusing to create groups and identify who was who.

Many Features

Comentarios: What I love most about this software is that it has a lot of information stored in it and it is extremely easy to use. I love that I can customize the tiniest details to ensure I am getting all the information I need immediately. The search function is definitely my favorite because with the amount of information I am storing, especially with customers who have the same name, I am able to recognize who I am searching for without having to open every single contact. All the priority information I need it right at my fingertips and right there on the screen during search. There are a lot of features, most of which I don't use, but maybe I can find something to do with them or how to use them properly to ensure myself an easier experience.

Puntos a favor:

What I like most about this software is the search function.

Contras:

What I like least about this software is there are a lot of features I feel are going to waste.

Greenrope has helped with assisting students and their inquiries

Comentarios: Tracking our students and their program inquiries.

Puntos a favor:

The ability to schedule events and sign in etc. Tracking our programs and student inquiries. I love the ease of adding student information as well as setting student files up.

Contras:

It can be somewhat confusing when trying to update an event. As a user having access to delete items is not available so the cons I can not speak on as much as someone who administrates this software.

Getting the system up and running was a breeze! Oscar and the GreenRope team are amazing people!

Puntos a favor:

I like the ability to customize your entire system. They gave the ability for experienced coders to make the exact system they want. I don't feel like I am working within GreenRope limits!

Contras:

Thus far I have not experienced anything I haven't liked. If there is one thing I'd say the use of the system takes some getting use too. For an inexperienced marketer or manager GreenRope will seem overwhelming at first but I promise it will get easier. That is my reasoning as well for 3 stars under "ease of use"

They are on top of their customer service!

Comentarios: A ton of in depth marketing benefits! Please see my other review for more details.

Puntos a favor:

The software is great for my needs in my role with company I work for. As the Marketing Strategist, it is vital to understand our audience. I personally love that I can do A/B testing with Greenrope and track what is doing well. We have multiple groups, so my colleagues and I can work with our donors on a more intimate level. Everything you need is all in one place. The reason for this review is mainly because of their customer service. Recently I ran into an error. Their Director of Client Services was absolutely amazing! He made sure that everything was fixed and made sure through screen sharing; that I was equipped with the right tools and knowledge moving forward. He was so helpful in explaining everything and I was able to utilize the platform much better. I learned things I didn't previously know and makes my job that much easier. Their other workers I came into contact were great too. They all would respond in a timely matter and make sure issues were resolved. They also offer web seminars to learn more about marketing and their platform. They really do care about the companies they work with and helping them excel.

Contras:

The only con I would say is that there are a TON of features within Greenrope. I feel like there is a lot of things I didn't even know existed until recently. I had never used a CRM website prior to my current job, so navigating the site can be a bit difficult at times; mainly with the more detailed features. The basic features are easy to work with, but Greenrope offers so much more than basic features. I feel like because it can be difficult to navigate people might be missing out on the greatness of the platform.

Greenrope is the #1 self contained Marketing Machine available today

Comentarios: I was able to make more money, in less time with less effort because Greenrope allowed me to automate all of my business systems and processes with perfect peace and ease.

Puntos a favor:

Greenrope allows me to run my complete business from stem to stern without having to purchase any other unnecessary software applications. I can run all of my events and memberships with the click of a button and ease of use.

Contras:

The biggest frustration I have with Greenrope is not being feed my workaholic addiction. I am now able to work smarter and have more free time to work on my business because many of the business hours I wasted have now been automated and made my business life more simple. Greenrope completely automated my business and made it possible for me to spend more time with my family and friends. Although

The Greenrope Team ROCKS!

Comentarios: VERY POSITIVE. The best part about this is the support team behind the software. I am new to GR so it is so CLUTCH having a team to reach out to when I am stuck in the mud. They have each helped me at various stages in implementing marketing funnels for my client. They are very responsive and I can always count on them to help me get things to the finish line. You guys make me look good! Thank you very much for your help and support. You guys rock!

Puntos a favor:

A ton, the organization of elements, I also like how user friendly it is to jump from section to section.

Contras:

Nothing, I am new to GR so alot of my problems are more about me being new to it, than anything wrong with the software....

GreenRope's CRM handles everything we need for our small business!

Comentarios: Having everything in one place makes it so easy to track all of our members and prospective members. I can manage our events, emails and analytics all in one place. The staff are also amazing and such a pleasure to work with!

Puntos a favor:

Email marketing, event management, membership management, analytics and workflows all in one place! There aren't many CRM's that also handle email marketing and tie in registration for events. I love that I can do everything all in one place and pull up individual profiles to track their email reads, memberships purchased and events attended. The customer support is also exceptional. It never takes more than a few hours for them to get back to you, and you can always use the online chat for even faster responses.

Contras:

There's a few small bugs related to events, and API can be tricky, but if you have the patience, you can make anything work.

I've been with Greenrope since 2013 and have watched them continue to grow & develop!

Comentarios: All in one product at a VERY good price. Also GreenRope always STRIVES to keep up with technology and offer the best to it's users. If I can't do something they always seem to come up with an update that allows for it. This software is fantastic for small companies but can also support the larger businesses.

Puntos a favor:

Easy to use for the most part. There are a lot of features and tools - so it takes a while for everything to come together and understand how to use the system. But once you do everything begins to click and make sense. I would much rather learn one systems than 3 or 4.

Contras:

Depending on what browser I am using things sometimes get hung up or I am I unable to edit properly. I wish the email templates were more modern and ready to use.

Great multi-user platform for an incredibly reasonable price.

Comentarios: Being able to streamline our account management by being able to setup independent groups with user specific access.

Puntos a favor:

Unlimited users, quick customer support when needed, great pricing, extensive access customization features.

Contras:

Toggling between groups is not as user friendly or intuitive as it could be, and setup is not as user friendly as it could be.

High-quality, affordable and all-inclusive CRM service

Comentarios: With GreenRope we are able to have a platform that has everything all in one spot so that our team is able to work more cohesively and efficiently.

Puntos a favor:

I like that this software includes everything you need in a CRM all in one place. It allows you to seamlessly manage your marketing, social media, sales, and client projects all from GreenRope. Additionally, the interface is very user friendly with question marks next to every section that will give you further information of how to complete a task if you are lost. They also provide you with training and certifications to further familiarize yourself with the platform.

Contras:

There are no downsides in GreenRope that our business has experienced. Any issues and questions we have had with the service have been solved through their wiki page, question mark buttons, and the training.

Software at its finest!

Puntos a favor:

Easy to use with a simple intuitive UI. No noticeably software bugs and Great communication from the team.

Contras:

Although I enjoy the look and feel of the customer facing interface, I would like if the software had more features along the lines of customization.

Loads of functionally Not so user friendly

Comentarios: A drip campaign so far! But I think we set up the journey wrong :(

Puntos a favor:

I used to work with marketing, so I'm pretty spoiled in the marketing automation workspace, but I am impressed with the functionality and abilities this tool has in comparison.

Contras:

The only thing that has been like a blister on my foot is learning how to do things the way needed to operate how I want. This tool is not intuitive to me and my team and it's taken us quite some time to do some pretty basic stuff. If I had any input I'd say invest more energy into UX and UI! Please and thank you

Great tools for tracking clients and keeping everything in order, in one spot.

Puntos a favor:

Very user friendly. I use GreenRope throughout the day. It keeps me on track with tasks and follow-ups.

Contras:

I wish we had more options for the dashboard. i.e. customize it so it has more of what we want to see like the funnel, etc.

Greenrope has ultimate customization capabilities, but can be difficult for the inexperienced user.

Comentarios: It is highly customizable and allows a multiuser functionality which is helpful for sales teams.

Puntos a favor:

First of all, I am a huge fan of Greenrope's chat feature. The team is always very helpful and patient to help resolve any issues you face. Greenrope allows you to customize content beyond the limits what a typical builder offers, by requiring you to transfer the email from builder to the media library and then into the email as a template. There is in depth reporting on how successful your campaigns are. You can set up users to only access specific groups, which is extremely helpful. This could also be consider a con, but the link to view your email in a web browser remains live even after you send out the campaign. This means that you can edit any mistakes made after the campaign. It also means that you can accidentally save over the file. (This has happened to us before and didn't realize until some people noticed it on social media. Yikes! Maybe I'm using the wrong feature here?)

Contras:

The interface is sorted in a way that makes it very hard for a first time user. You really have to know what you're doing or spend a lot of time learning. I don't recommend for beginners. There have been major bugs when you transferred the email from "builder" to "email". There were several issues with mobile responsiveness when we first started using it, and I spent a large amount of time discussing fixes with the chat support team. It ended up being a fix that I had to implement in the html, but it took a lot of hair pulling to get to a resolve.

Troublesome at times, not always working the way I need it to.

Comentarios: Good tracking i most ways.

Puntos a favor:

It covers so much information, probably more than our co. needs in some ways. I like that I can track activity and keep notes of what I'm doing.

Contras:

I don't like that you keep customers in the system when they "Unsubscribe" but don't let me easily access their accounts so I can be reminded of that or why they did or when they unsubscribed.

I utilize Greenrope as my CRM and manage thousands of contacts.

Comentarios: easily blast large groups

Puntos a favor:

Being able to send email blasts to large groups and be able to see who opened, read, and clicked on the emails is critical to my follow up process. It is extremely helpful to know the people who are interested.

Contras:

Not being able to identify people who have read emails without having to go into each individual group.

Email program easy to use and schedule email Blasts

Comentarios: Lets all my customers know what is going on at the Ice rink , And we send out Cancellations and updates

Puntos a favor:

I like that it is user Friendly and Email Blasts go out right away. Like that you can schedule Blasts to go out at a later Date.

Contras:

I like everything about it , Wish the text message feature went through your cell phone carrier . That would make it perfect.

Hesitant at first, completely satisfied there after

Comentarios: Works very well for the archiving purposes I utilize it for.

Puntos a favor:

My technology skills are a bit limited. So, I was hesitant about using Greenrope when I was introduced to it. Much to my surprise I have found that the apps that I use via the company I work with flow quite nicely and were much easier to navigate than I anticipated.

Contras:

It can be a bit overwhelming at first. However after I learned what applied to me and what didnt, it became much simpler.