--- description: ¿Qué piensan los usuarios de GetFeedback? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de GetFeedback gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GetFeedback - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software para encuestas](/directory/30092/survey/software) > [GetFeedback](/software/133180/getfeedback) # GetFeedback Canonical: https://www.capterra.co.cr/software/133180/getfeedback Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/133180/getfeedback?page=2) > GetFeedback es un software de encuestas fácil de usar que te ayuda a enviar mejores encuestas y a obtener mejores comentarios. > > Veredicto: 53 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa GetFeedback? GetFeedback es para las empresas que desean medir la satisfacción del cliente, gestionar la experiencia del cliente y mantener la implicación del empleado, todo ello al tiempo que garantizan una experiencia perfecta en la marca. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 53 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Momentive - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2009 ## Contexto comercial - **Precio inicial**: USD 50,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano - **Países disponibles**: Alemania, Australia, Bélgica, Canadá, China, Dinamarca, Estados Unidos, Finlandia, Francia, Irlanda, Japón, Noruega, Países Bajos, Reino Unido, Suecia ## Funciones - API - Alertas y notificaciones - Análisis - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis visual - Arrastrar y soltar - Automatización proceso/flujo de trabajo - Biblioteca de preguntas - CRM - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creador de encuestas - Distribución multicanal - Encuesta móvil - Encuestas y comentarios - Estructura de encuesta CES - Estructura de encuesta CSAT - Estructura de encuesta NPS - Estudios de pulso - Formularios personalizables - Gestión de campañas - Gestión de comentarios - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de modelos - Importación y exportación de datos - Lógica de exclusión - Marketing por correo electrónico - Mensajería SMS - Modelos personalizables - Métricas de rendimiento - Panel de actividades - Panel de comunicaciones - Perfiles de clientes - Personalización de URL - Preguntas personalizables - Rama de preguntas - Recolección de respuestas sin conexión - Recopilación de datos multicanal - Segmentación de clientes - Seguimiento de actividades - Seguimiento de la participación - Supervisión de quejas - Third-Party Integrations - Visualización de datos ## Integraciones (en total: 14) - Acoustic Marketing Cloud - Adobe Analytics - Chattermill - Contentsquare - Google Analytics 360 - Jira - Medallia Digital Experience Analytics - Salesforce Platform - Salesforce Sales Cloud - Salesforce.org Nonprofit Cloud - Slack - Tealium Customer Data Hub - Zapier - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para encuestas](https://www.capterra.co.cr/directory/30092/survey/software) ## Categorías relacionadas - [Software para encuestas](https://www.capterra.co.cr/directory/30092/survey/software) - [Software de gestión de experiencia del cliente](https://www.capterra.co.cr/directory/30671/customer-experience/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.co.cr/directory/30541/customer-satisfaction/software) - [Software para encuestas SMS](https://www.capterra.co.cr/directory/32937/sms-survey/software) - [Software para plataformas de experiencia digital (DXP)](https://www.capterra.co.cr/directory/32817/digital-experience-platforms-%28dxp%29/software) ## Alternativas 1. [Typeform](https://www.capterra.co.cr/software/137289/typeform) — 4.7/5 (945 reviews) 2. [SurveyMonkey](https://www.capterra.co.cr/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 3. [Trustpilot](https://www.capterra.co.cr/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Jotform](https://www.capterra.co.cr/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [Broadly](https://www.capterra.co.cr/software/161326/broadly-reviews) — 4.8/5 (336 reviews) ## Opiniones ### "GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring" — 5.0/5 > **Chandler** | *9 de julio de 2019* | Recursos Humanos | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale. > > **Puntos en contra**: It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs. > > We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement. ----- ### "Good, yet overrated and overpriced." — 4.0/5 > **Yurii** | *8 de mayo de 2024* | Software informático | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM. > > **Puntos en contra**: The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult. > > Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format. ----- ### "Sleek Surveys and Swift Setup, But Overpriced Overall" — 3.0/5 > **Bonnie** | *22 de febrero de 2025* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great. > > **Puntos en contra**: The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce. > > On the whole, we had a good experience. We were able to get everything setup pretty quickly and match our brand. The Pardot integration was a little iffy, but we were able to navigate it. This did help us setup our NPS and first CSAT. ----- ### "It functions well to gather continuing feedback." — 4.0/5 > **Rezaul** | *26 de octubre de 2022* | Investigación | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal. > > **Puntos en contra**: It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance. > > We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page. ----- ### "Great product, large price tag" — 5.0/5 > **Kierstin** | *13 de octubre de 2022* | Servicios individuales y familiares | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data. My database coordinator loved that it was a native Salesforce app. > > **Puntos en contra**: The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me. We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options. > > This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/133180/getfeedback?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/133180/getfeedback) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados