Opiniones de CiiRUS

Great vacation rental software

Puntos a favor:

Having used CiiRUS for number of years, the vacation rental software is excellent. It has some excellent features for e.g. calendar integration, custom reporting, field operations and a beautiful CRM / UI to go along with it. It has a good task list for maintaining cleaning schedule. It connects seamlessly to AirBNB, Booking.com and many other platform providers to give managers and operators and easy to work with system.

Contras:

Pricing can be a bit stiff if you are looking to deploy widely across your hotel chain, there is an opportunity to optimze the sales pricing here

Constantly improving

Comentarios: I like that Ciirus still feels like a family run business. They clearly care and remain approachable as they grow year on year. All the staff seem committed and passionate in working toward more innovative and better software.
In the past their enthusiasm to improve too much too quickly didn't always work out well but more recently they have grown their team and Im seeing lots of good upgrades and additions. Too many to keep up with sometimes.

Puntos a favor:

I like that I have full control and can easily correct entries and manipulate booking data. Some other softwares makes both difficult. I love useful little features like Set Booking Total. Also that there are constant improvements. Cirrus do listen and react to their clients comments.

Contras:

I'm a Mac user and Ciirus has always been PC based so the first 6 years were problematic. The long awaited Ciirus 1 has addressed that problem, but still has a way to go to be as responsive as the desktop version. I wish there was the ability to more permanently customize the booking schedule, reports, etc to my specific needs (perhaps it's a Mac trait:). Also to be able to customize the appearance and lay out of owner statements which are IMHO too long and confusing.

Failed Implementation - Know what you are buying

Comentarios: Overall it was an extremely expensive learning exercise for us. Their onboarding fee is quite high and I'm still not sure what we paid for. Basic implementation training can be achieved with their video training, they scrape the websites of existing bookings on HA to build properties, they use pretty basic templates for websites. As I said we were 5 weeks into implementation. Go Live Day we only had 1 channel semi operational. AirBnB and it was not collecting taxes correctly. TripAdvisor and Home Away followed about a week later but we learned what we thought was their responsibility was really our responsibility to work with the channels to get the changes done. Booking.com was never implemented and it represents 30% of our business so in reality I would say we never really were live. We had many software issue/problems and honestly I expected we would have some. It is software. It was very concerning though when core functionality just didn't seem to work correctly. They advertised on their website an integration with a smartlock company that didn't exist and of course it was the one that we needed. Automated payments weren't very automated... automated emails worked as long as the booking occurred prior to your automated send times otherwise you had to force them to go manually. We found that we were ultimately having to touch ever booking to post payments for AirBnB, to put in door lock codes, to make sure emails were sent and to resend etc.

Puntos a favor:

We originally chose Ciirus because we were told they were fully integrated with the channels we did business with and they have features and functionality to support our electronic doorlocks, revenue management, housekeeping and guest portal. Unfortunately, we couldn't get it all working and after about 5 weeks of trying pulled the plug.

Contras:

There are two versions of the software... the SAAS version that they call ONE and a Windows version. ONE supposedly is their go forward platform but it is difficult to use from a booking/reservation management standpoint and while the Windows version does a pretty good job for callin reservations it lacks all of the functionality of One. We found ourselves bouncing from screen to screen to find reservations and manage the components of the reservation that are needed. The user experience has you opening lots of different modules to be able to get details you need. Very disjointed. Guest communication is a big deal for us... SMS we never could get working and were told it only works with their CRM for automated messaging... you can't send an SMS on the fly if you needed to quickly reach out to a guest. None of the messaging is connected to the booking itself so you don't know what is scheduled to go out or what has been sent without jumping through hoops to get it. They have integrated the AirBnB messaging but again it is separate, not part of the booking and you have to jump to a different module and filter things to get what you need. Ask they why you have to use Mailchimp. Taxing for ABB does not work if you have ABB remit only a portion of the taxes and pass the remaining taxes onto the property manager to file. Booking.com has to have a very specific setup (if you use Group Home in Booking.com you will need to change) that we found at the last minute.

Customer Support

Comentarios: CiiRus is good. I feel like it can be great if it gets all features to function properly. Trey is great over at customer support, I feel like he makes our CiiRus experience a lot easier and help make sense of things. If it were not for him my review may reflect differently. There's just a lot of features still needing to be worked out.

Puntos a favor:

What is the best about this software is all the features it has. However some do not work to the best ability and are faulty. Hopefully the updates will fix this.

Contras:

I do not like how every time you would like to include financials it has all the column choosers pop up every time and doesn't save the amount you would like to keep. Just a hassle. Its a lot to look at and is annoying when you need to just see a few rather than all columns.

CiiRUS software makes vacation property management way easier!

Puntos a favor:

The CiiRUS team is always working to improve their product

Contras:

Reports functionality needs to be easier to customize

Biggest Nightmare Ever

Comentarios: WORST EXPERIENCE EVER - Nothing works as promised, support ignores calls, double bookings, reservations not paid, support is rude if you continue to present issues. They lie about their services and bait & switch customers. As soon as I told them, I was NOT going with LOVE RENTALS, they lost interest in helping. Love Rentals takes over your listings and makes them their own and then takes [SENSITIVE CONTENT] of your revenue.

Puntos a favor:

IF the system worked as promised, it would be amazing.

Contras:

EVERYTHING - CiiRUS lied about every aspect of this software, IF you go with the LOVE RENTALS program, I'm sure it may work better. I signed up in February and began to onboard and FINALLY pushed to go live end of June. NOTHING works correctly on the software and support calls go unanswered. This has been the worst experience - double bookings, software does not work correctly, support is horrible.

We have been using Ciirus since it started.

Puntos a favor:

I like the easiness of the program and the way you can navigate through all aspects. Also the integration aspect with other programs and websites makes it super easy to run our business!

Contras:

The company is rapidly growing and they are loosing the lack of personal care they use to have. They are making so many changes to the software constantly and it becomes hard to keep up. Then it is very hard to also try and get in contact with someone who can help.

Great option for Salesforce Inbox

Puntos a favor:

Quick and easy setup. It does exactly what it's supposed to and is a great alternative for Salesforce Inbox.

Contras:

It doesn't always sync smoothly and I've had some hiccups with the information not always saving properly in Salesforce.

CiiRUS helps my business

Comentarios: Ciirus is good to manage my listings.

Puntos a favor:

The ability to sync to 25 channels with one time imput

Contras:

It's a little difficult to navigate through.

Simple and efficient

Puntos a favor:

A very good way to manage and track reservations, quickly and easily. The reports that are generated by the software are also very useful.

Contras:

I had some problems with system unavailability. Sometimes I was offline.

CiiRUS is the permanent solution for VRMs

Comentarios: I know a lot of people who jump from platform to platform looking for the right fit, and they go to a bunch of trade shows shopping for software but always end up leaving within a year or two. Everybody I know who joined CiiRUS has stayed. Their software was built for longevity, which has been my experience also. They may not always be the first to every new feature, but when they build it, they build it right, and it just works.

Puntos a favor:

I can’t say enough good about the CiiRUS support team. They really get to know your business and you feel like part of the group, not just another phone call they have to pick up. I attend the quarterly learning group sessions and get to see any updates and new features that have come out, so I never feel like the software is leaving me behind when it grows. I like that everything I need is in the one platform, so I don’t need to pay an outside company for channels sync, pricing rules, cleaning/maintenance tools, guest portal, website, and so on.

Contras:

They recently launched their next generation product, and even though there was no re-building or migration required, we did need to learn our way around, which took a bit of time during our busy season. We’re glad we did spend that time though, because the new system is lightyears ahead of anything else we’ve looked at or that out friends in the industry have shown us they use.

Glad to recommend Ciirus!

Comentarios: We have used Ciirus for 7 years now. We have grown with Ciirus, and Ciirus has grown, too. A positive experience!

Puntos a favor:

Clearly organized, user friendly, reliable, easy implementation.

Contras:

It used to be easier to get customer support. The process is now taking more time, as it has been streamlined. Probably good for Ciirus, not as good for the users.

Once upon a time.

Comentarios: Started using this software when Ciirus started business. Initially, it was affordable, consistent, excellent customer service/response and more. Sadly, as the company grew over the years, the customer service decreased, the price continually went up, the more updates the more glitches there were. It was almost as if the little companies were no longer important to Ciirus because they were too busy working with the "big guys".

Puntos a favor:

Once upon a time Ciirus had the best customer service and response rate. Once upon a time Ciirus focused on making a good, affordable software for the little guy. It was once a very good integrated reservation and accounting program for management companies.

Contras:

Ciirus grew fast and furious and in the process, they forgot how important customer service was. They left the little management companies by the wayside. Add on features were all about he big companies only. Constant updates, monthly pricing increasing and lack of any consideration for those loyal customers who had been there since day one.

NIGHTMARE!!! Worst Software and Service in the Industry

Comentarios: Lack of performance, lack of delivery. They are not dedicated to get the job done. They don't care about their customers experience. Customer service in this industry is hugely important and their Customer Service does not make the grade. They were fired but still charging my account. Staff is non-responsive, [SENSITIVE CONTENT HIDDEN] don't seem to care, overall software modules are out of step with each other. Biggest waste of time and money, lack of performance to get the job done. DON'T GO WITH THEM, DON'T PUT YOURSELF THROUGH THIS NIGHTMARE. They don't get the job done. Go somewhere else.

Puntos a favor:

HUGE MISTAKE TO GO WITH THEM. MUCH BETTER COMPANIES OUT THERE. RUN. This isn't the software you need to run or manage your vacation rentals. The software is broken, the desktop version and internet version are completely out of step with each other - doesn't update the database correctly. The on boarding process was the worst process ever experienced. You have a session with them and it was as if the conversation never happened. They did as they pleased, not what was required or requested. Customer service is very bad. They were fired for non-performance, but still charged our account. There is no PRO, you get sold a bundle of goods that isn't delivered. They are not ready for prime time.

Contras:

DON'T SIGN WITH THEM!!! NIGHTMARE!!! They can't get the job done. This isn't the company for you, thee are better ones out there. You are better off throwing your money out the window of a moving car. Performance of the customer service is the worst I have seen in my career. They do as they want, not as requested. The software is not organized from a user perspective. Unacceptable turnaround time in every area. All aournd lack of performance, and they don't seem to care. They are not a professional organization, but a start up gone wrong.

Easy to use but has frequent bugs

Comentarios: It is useful, easy to understand and simple

Puntos a favor:

It is simple and easy to use, also customer service is really great.

Contras:

It has a lot of bugs and gets frozen a lot of times.

Good Software With Lots of Opportunity

Comentarios: My overall experience has been very positive and I would recommend Ciirus to all property managers in the Vacation Rental industry.

Puntos a favor:

Integration with Beyond Pricing is a life saver and this may be my favorite feature. I also like the LOS discount, rate set details, and Property Assistant.

Contras:

Constant glitches in the IMAGES portion of Homes and Details. For two years we have has constant issues with uploading or deleting photos that caused us to lose dozens of hours and days over that time-frame. A tiered LOS discount or seasonal LOS discount would be amazing and I understand that is coming. We need that now and are patiently waiting on it.

Awesome Software

Comentarios: I chose the software several years ago because (a) I thought is was the best software and (b) I thought the company had a better understanding of the vacation rental market and a better understanding of the future of vacation rentals.

Puntos a favor:

World class software, easy to learn and use, very training including endless videos, very good distribution, very good automations, very good reporting and accounting.

Contras:

Not compatible with Mac users. V-2Cloud is a work around but makes the software clunky to use.

Great support team

Comentarios: Overall, very good. We are happy with the support received.

Puntos a favor:

There are constant updates and news, and the support team is always very helpful. We are happy with the product.

Contras:

Instead of just focusing on CiiRUS One, the software could also be improved. Some of us prefer to use the software instead of having one more tab open...

Review for Ciirus program

Comentarios: I have been using Ciirus for many years now, almost from the beginning, and it is the best thing ever for my vacation-business, - both as management and as booking agent. It is very cost effective, user friendly and very expandable into new features every year. I look forward to grow with them into the future! And the staff is great too!

Puntos a favor:

Calendar sync that gives me the opportunity to rent as many home as as I wish - no limit.

Contras:

Home owners can not make templates themselves to send out to their owner bookings. Calendar sync homes that I do not wish to use is not possible for me to delete in the list from supplier - supplier must do it for me.

Rent Sunny Florida Loves Ciirus

Puntos a favor:

The training was wonderful with [SENSITIVE CONTENT HIDDEN].The support team responds quickly and always resolves the issue.[SENSITIVE CONTENT HIDDEN] helps stir us in the right direction at all times with whatever we need. The entire team is great to deal with.

Contras:

I wish it was easier to connect with other channels.

Ciirus

Puntos a favor:

Since I have purchased Ciirus as our management software program my life has changed. The functionality and ease of use has made the maintenance of almost 90 properties quite manageable. The Ciirus team is always there with answers to my questions and they are constantly improving their services. I am very happy to have Ciirus on our team for our property management

Contras:

Some issues with Airbnb that makes things difficult sometimes. Pricing is off from time to time. Homeaway and VRBO have been perfect however. It is not a breeze to get everything together in the beginning but once things are set it makes EVERYTHING easier.

Ciirus Review

Comentarios: This is probably the most difficult to use but it is great when you own many properties and need to change sales information to allow you to rent properties as a management system.

Puntos a favor:

The system is easy to use and allows the management team to include all details needed when booking reservations.

Contras:

It is a little hard to maneuver in the beginning but once you use it repeatedly you are able to find a flow.

Perfect Vacation and Management Software

Comentarios: CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business and we never have any problem using CiiRUS.
The technical support and training team are always available to help us with our questions.

Puntos a favor:

friendly system. easy to operate it.

Contras:

no mac version Yet

Short-Term Vacation Rentals

Puntos a favor:

Ciirus is the second software we have used for our vacation rental business, and between the two, it is definitely easier to use and more reliable. Customer Support is always ready to help, and if they cannot fix a problem right then, which they usually can, they will work on it until complete. Always friendly.

Contras:

A few inconsistencies pop up occasionally, but are usually corrected quickly.

Excellent top notch software and service!!!

Comentarios: I have 2 vacation rental business/websites with Cirrus. They worked with me from the beginning to the end product with every step. The staff is very responsive and knowledgeable. I would highly recommend Ciirus for vacation rental software.

Puntos a favor:

Easy to set up and learn. Very user friendly. Price point is very fair for the level of software. Always up to date.

Contras:

None