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Opiniones de Field Force Tracker

Sobre Field Force Tracker

El software de gestión de servicios externos más recomendado y fácil de usar con programación, despacho, contratos, facturación, hoja de tiempo y más

Descubre más sobre Field Force Tracker

Puntos a favor:

Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick.

Contras:

Updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Valoraciones de Field Force Tracker

Evaluación media

Facilidad de uso
4,5
Atención al cliente
4,5
Funcionalidades
4,4
Relación calidad-precio
4,6

Probabilidad de recomendación

8,6/10

Field Force Tracker tiene una valoración global de 4,3 estrellas sobre 5 según las 25 opiniones de usuarios de Capterra.

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Filtrar opiniones (25)

William
William
Office Manager en EE. UU.
Usuario de Linkedin verificado
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Intuitive field service application

4,0 hace 6 años

Puntos a favor:

The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.

Contras:

The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.

Respuesta de Rapidsoft Systems

hace 6 años

We thank you for your positive feedback. You have been a great customer. We love your service team who have provided so many useful feedback over the years. Thank you once again from our entire team.

Teresa
Administrative Assistant en EE. UU.
Suministros y equipo para empresas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Impact Office Systems

4,0 hace 3 años

Comentarios: Overall experience is good. When there is an issue, customer service is prompt. I like the ease of using it.

Puntos a favor:

Product is easy to use and I use alot of the applications for tracking service calls, adding supplies that I order to each account and billing

Contras:

When clicking on a customer to add information, when you have a list pulled up, the last customer at the bottom is hard to get to on the blue icons on the right. When I click on the 3 lines to scroll down such as generate invoice, contact info, create work order, and advance settings, I have to drag the cursor over it to try to scroll down to get to the bottom icon Advanced settings. Sometimes I have to do it a few times to get it to scroll down. Also when invoicing and emailing the invoices, I wish there was a confirmation that the customer has received that invoice. Sometimes customers do not get invoices and they go into spam.

Respuesta de Rapidsoft Systems

hace 3 años

Thank you - Teresa. We greatly appreciate your positive comment. It is great customer like you that help us in continuously improving software.

Daniel
Office Manger en EE. UU.
Fabricación de productos eléctricos/electrónicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Overall

3,0 hace 3 años

Puntos a favor:

easy to use when it comes to dispatch and setting up work orders

Contras:

after a while I have too manually send clients work status when It was doing it for me. I called and tried to troubleshoot it but was not resolved. So now I do it manually every time. The settings are correct

Respuesta de Rapidsoft Systems

hace 3 años

HI Daniel -Thank you very much for such a great review! Our team is always looking for positive feedback like yours to develop new features and make our product even better for our customers. Please feel free contact us at any time to discuss and help us spread the good words. Thank you once again!!

Todd
Plumbing and Heating Technician en Canadá
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent app

5,0 hace 3 años

Comentarios: Dispatching is easier. Customer history is a huge feature.

Puntos a favor:

Integrating had some bugs. Makes tracking and getting info on jobs easy.

Contras:

Don’t have any complaints, except would be nice if I could check if I submitted a timesheet or not.

Respuesta de Rapidsoft Systems

hace 3 años

Hi Todd, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. From all of us at Field Force Tracker, please accept our sincere thank you!

Amir
Manager en India
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Best HVAC Software in the Industry

5,0 hace 2 años

Comentarios: I was perfect and loved to use the software.

Puntos a favor:

The quality of HVAC Software is fantastic. Completely capable and easy to use. Really great services.

Contras:

I don't find any cons so far, anyways I'll add that whenever I get that

Respuesta de Rapidsoft Systems

hace 2 años

Thank you Amir. Appreciate your feedback.

Derek
Director of Support en Canadá
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Use of Field Force Tracker

5,0 hace 3 años

Comentarios: Great experience.

Puntos a favor:

Ease of use and scheduling feature. Also has good support contract module.

Contras:

Does not text or email you when support contracts are due.

Respuesta de Rapidsoft Systems

hace 3 años

Hi Derek, Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review. Thank you again for sharing such a positive experience. It means the world to us.

Usuario verificado
Usuario de Linkedin verificado
Suministros y equipo para empresas, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Equipment sales

3,0 hace 6 años

Comentarios: We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.

Puntos a favor:

Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.

Contras:

Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

Respuesta de Rapidsoft Systems

hace 6 años

Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them. An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins. Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback.

job
job
senior staff en Kenia
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

all in one fsoftware

5,0 hace 6 años

Puntos a favor:

Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro

Contras:

with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work

Usuario verificado
Usuario de Linkedin verificado
Petróleo y energía, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Petroleum Service industry

4,0 hace 6 años

Comentarios: Overall this is a great system. It needs a little tweaking to make it more user friendly but generally it is easy to use and maintain.

Puntos a favor:

The ease of use once all information has been entered

Contras:

Figuring out how to upload data. Multiple steps to close out jobs

Respuesta de Rapidsoft Systems

hace 6 años

We thank you very much for your valuable feedback and positive review. Our team is always available to help new users in uploading and migration of the existing data from other systems. Field Force Tracker is used by small companies as well as bigger companies with large service teams and very complex & unique service needs. We try our best to maintain a proper balance between usability and availability of lots of options to our customers to adjust work flows as per their business needs. Thank you once again.

Alison
Alison
Customer Service Representative en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

helpful tool

4,0 hace 7 años

Puntos a favor:

The ability to track and response rate associated with this app are great, Easy to interact with the team, Job scheduling is quite easier

Contras:

None to be found. Sometimes Recurring charges are too high other than these high charges, its all good.

Edward
General Manager en EE. UU.
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

User Friendly

4,0 hace 3 años

Comentarios: Great ease of use, and customer support

Puntos a favor:

User friendly for our field Techs and inter action with customers

Contras:

Nothing at this time , they work with us and support is great

Respuesta de Rapidsoft Systems

hace 3 años

Hi Edward - thank you for taking the time to leave us such a fantastic review! We are working on a newly designed UI/UX interface that will make it even easier to use all the power of field force tracker software. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

Bernard
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

easy to use

5,0 hace 3 años

Puntos a favor:

easy to use and mobile for field work also very good inventory support

Contras:

would like to see when machines have service contract expiring by meter reading and date when doing dispatch

Respuesta de Rapidsoft Systems

hace 3 años

Hi Bernard, Thank you very much for such a great review! We are privileged to have great customer like you!

Dena
Office Manager en EE. UU.
Entretenimiento, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Good initial app

4,0 hace 6 años

Comentarios: We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.

Puntos a favor:

Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.

Contras:

updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Respuesta de Rapidsoft Systems

hace 6 años

Thank you for the kind words, Dena! We really appreciate you taking the time out to share your experience with us. We can't thank you enough and express in words how delighted and lucky we feel to have a wonderful customer like you.

A.Mohan
Managing Diector en Emiratos Árabes Unidos
Servicios para instalaciones, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Field Force Tracker

4,0 hace 8 años

Comentarios: Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.

Puntos a favor:

Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.

Contras:

As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.

Arvind
CEO en Emiratos Árabes Unidos
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

It is great tool t manage the team deployed in the field with all necessary information on hand

4,0 hace 6 años

Comentarios: I have a team for servicing my clients. It gives me good control on resource deployment and for the guys in the filed it has all required information on hand.

Puntos a favor:

The user interface. It has all necessary information.

Contras:

Too many features but maybe other users need them.

Respuesta de Rapidsoft Systems

hace 6 años

We thank you your positive feedback, Sir. As a long term user of FFT software over many years, your positive feedback is very important and encouraging for our entire team. Thank you once again.

Chris
Teacher en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great way to track!

4,0 hace 7 años

Comentarios: Easy tracking and good cost!

Puntos a favor:

The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.

Contras:

Nothing really. I feel like the price point is good and many companies could benefit from the software. Keep up the good work.

Mark
Manufacture Support en India
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Very Good Experience with Us

4,0 hace 7 años

Comentarios: use this software you all field customer support companies or all repair type business you track your service or job scheduling in the field

Puntos a favor:

Tracking Employee Location or job management service with client status or feedback review or automated report generated after post review client dispatch work order

Contras:

Yes i like it field force tracker that is good for Quick quotes and Invoicing, Filed staff management solution or Filed staff management solution

Usuario verificado
Usuario de Linkedin verificado
Recursos Humanos, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

"Excellent" Help to manage over all Business Like Scheduling or Inventory

5,0 hace 6 años

Comentarios: My overall experience is very good like support team management or software very nice simple effective to improve business efficency .

Puntos a favor:

More A to z technician scheduling time sheets, worker availability tracking and quick efficient service reporting, Custom drag and drop Technician Scheduling, Sales Order Processing & Sales Invoicing any more

Contras:

Technician job scheduling, sales order processing and sales invoicing or assing task with mobile app

Respuesta de Rapidsoft Systems

hace 6 años

Thanks for the awesome review. We work hard to meet expectations like yours, and we¿re lucky to have great customers like you. Come back and see us soon.

Mike
filed manager en India
Servicios de información, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

NewYork Bio

4,0 hace 8 años

Comentarios: Hi this side NewYorkBIO bioscience supports companies. Our field team used field force tracker mobile tracking software with mobile build apps. that is great or trusted software and used very essay all employee are qualified education or not qualified education. yes amazing.

Puntos a favor:

job scheduling or mobile tracking

Contras:

tracking employee

Respuesta de Rapidsoft Systems

hace 8 años

Thanks Mike hanigan to support my owner

AK
India
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

FFT Performance Card

4,0 hace 8 años

Comentarios: The Field Force Tracker SAAS model is very helpful software for services industry and makes optimum utilisation of field staff with low latency.

Puntos a favor:

The ease of booking complaints and handling of the same to the field staff is very efficiently carried out without delays. System response is fast enough to handle even large number of queries.

Contras:

Little options to modify functionalities as per your requirement if your user base is small but the company takes care of adding features in the next release.

Respuesta de Rapidsoft Systems

hace 8 años

Thank you Ak

Bharat
IT Manager en India
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Good using it for Renewable Energy Service team management.

5,0 hace 7 años

Puntos a favor:

Its easy to track the team member. Can be easily interact with team. Assign projects to members & can ask for their daily job work

Contras:

No Cons yet. The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.

Respuesta de Rapidsoft Systems

hace 7 años

thank you very much Trinity Touch Pvt Ltd

Rajeev
Team lead en India
Ha utilizado el software durante: No especificado
Fuente de la reseña

Quick packers movers

5,0 hace 9 años

Comentarios: My packers movers all team used the service app to track very ease all qualified mambers over all used nice field tracker

Ana Maria
Consultants en India
Ha utilizado el software durante: No especificado
Fuente de la reseña

Easy and flexible tracking software

4,0 hace 9 años

Comentarios: Very nice! Great software tool for solution field management work order

Respuesta de Rapidsoft Systems

hace 9 años

thanns Ana Maria

vivek
field encharge en India
Ha utilizado el software durante: No especificado
Fuente de la reseña

over all good track work order software i have use six month

5,0 hace 9 años

Comentarios: Yes very great tracking software for field management employee or work order

Jonson
Admin en India
Ha utilizado el software durante: No especificado
Fuente de la reseña

Excellent tracking software tool

5,0 hace 9 años

Comentarios: This software tool are excellent overall

Respuesta de Rapidsoft Systems

hace 9 años

thank you Tim