Opiniones de Salesforce Service Cloud

Bastante bueno a comparación de lo que hay en el mercado

Comentarios: Le hemos cambiado recientemente y la verdad que en fluidez en creación de campos y gestión de clientes bastante buena

Puntos a favor:

Las integraciones que puedes hacer con el resto de sofware

Contras:

Es muy lento cuando intentas abrir muchas pestañas y cargar actualizaciones

Herramienta de trabajo muy completa

Puntos a favor:

El registro de los chat y comentarios internos. A parte la integración con otros software funciona perfectamente

Contras:

Cuando abres varias pestañas de golpe tarda demasiado en cargar

Tiquetes para empleados y managers

Comentarios: Esta es una herramienta que se utiliza a diario ya que los empleados y manager siempre requieren cambios en la informacion de los empleados, y por lo tanto necesitan crear tiquetes. Podemos cerrar, poner en pausa, comentar e incluso enviar correos dentro del mismo programa. Super facil y util.

Puntos a favor:

Facilidad para comunicarse dentro del mismo programa con los empleados y managers que crean un tiquete buscando solucion.

Contras:

Para este programa no le encuentro debilidad alguna ya que es una de las mejores herramientas para manejar tiquetes.

Salesforce herramienta útil

Comentarios: La experiencia en general ha sido satisfactoria, al usarlo y al enseñar tiende a ser sencillo poder capacitar y que los empleados nuevos lo usen.

Puntos a favor:

Lo fácil de usar, lo cómodo de la interfaz y lo práctico que es para enseñarle a los nuevos empleados a usar el programa, fácil capacitaciones

Contras:

El tipo de letra pudiera ser más amigable a la vista

Una muy buena herramienta

Comentarios: En general es muy buena, es una plataforma muy robusta, donde se encuentra todo lo que requiere el usuario y la empresa para conocer el trabajo que se está realizando. Facilita procesos comerciales y de mercadeo.

Puntos a favor:

La facilidad que se tiene al conocer el cliente. La bitácora, el proceso que se le lleva, las alertas, la integración de diversas áreas de la compañía y demás.

Contras:

Los informes. En ocasiones puede ser confuso

Software para CRM Marketing

Comentarios: Nos está ayudando a optimizar gran parte del CRM de la empresa, pues todos tenemos acceso directo y eso facilita mucho las cosas.

Puntos a favor:

Se trata de una plataforma donde toda información en base a los clientes se sube a la nube que comparte toda la organización de tu empresa, por lo que es muy fácil acceder a los datos del CRM. Se maneja de manera muy simple y tienes información inmediata.

Contras:

Problemas a la vez de implementar la herramienta y un poco costoso con respecto a la competencia, pero merece la pena.

Salesforce service cloud

Comentarios: Es buena, se puede limitar el acceso a la información según perfil de usuario.

Puntos a favor:

Para bases de datos de clientes, ya sea en calle Center o gestión de cliente, es desempeño es muy bueno

Contras:

Cómo toda base de datos a veces contiene errores de información que no pueden ser ajustados en el momento

Todo en la nube

Puntos a favor:

Tienes muchas cosas positiva, y creo que es la mejor en el mercado, no requiere hadware, ya que es en la nube, tienes alertas , tiene un soporte 24/7 esto te ayuda un montón , accedes desde cualquier dispositivo, tiene app para celular , entre otras herramientas que ayuda a que tu empresa crezca y este más organizada

Contras:

Como todo sabemos lo que tiene acceso a internet tiende ser vulnerable, la app tiene un costo medio alto , es accesible, pero hay varias herramientas como el chat que requiere un pago adicional, pero si tu quiere que la empresa sea mejor , hay que adquirir esos costos.

Buen software de CRM para grandes equipos de ventas

Puntos a favor:

Me gusta la facilidad de implementacion así como lo userfriendly que ed en su versión inicial.Se pueden buscar muy facil cliented y tener fichas de informacion y segmentacion muy completas además del posible desarrollo sinse cuenta con un buen equipo de It

Contras:

La nueva presentacion rn la ultima version. No me parece tan manejable y acabo saltando a la interface anterior

Más claridad con Salesforce

Puntos a favor:

El resumen de todos los indicadores en un solo reporte y con un solo click

Contras:

Excesivos filtros, se pierde tiempo acotando

Intuitivo y práctico

Puntos a favor:

Software muy intuitivo, facilidad de uso y gran posibilidad de realizar un seguimiento continuo de los clientes.

Contras:

Lentitud en la carga de datos, necesidad de esperar de un día a otro para que se realice un refresco del sistema.

Saleforce tu herramienta de confianza

Comentarios: Es uno de los software de crm que más me ha gustado ya que brinda mucha confianza a la hora de utilizarlo, no hay manera de equivocarse usando este sistema

Puntos a favor:

Es un software agradable a la vista, de facil uso, una herramienta que brinda confianza, seguridad y confort

Contras:

Lo que menos me ha gustado es la manera de ingresar al sistema

Gestión de personal fuerza de ventas

Comentarios: Positiva en términos generales

Puntos a favor:

Controles internos seguimiento a fuerzas de tarea

Contras:

Precios son algo altos y sofisticación elevada

Precio

Puntos a favor:

Está muy barato el producto y su utilidad es muy buena

Contras:

Está todo en lo normal no hay fallas en el sistema

Streamline Your Customer Service with Salesforce Service Cloud

Comentarios: My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support.

Puntos a favor:

The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.

Contras:

the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget.

Complete customer relationship management on the cloud

Comentarios: It is useful for keeping tabs on sales activities and monitoring the pipeline. It's useful for calculating sales quotas and conducting thorough sales assessments based on hard numbers. Data reporting is also simple.

Puntos a favor:

All the tools you need—case management, live chat, and knowledge management—are neatly integrated and simple to use in one platform to handle client interactions and support enquiries. There is a wide variety of configuration choices that may be made to improve efficiency and productivity in the workplace. Also, having access to comprehensive information and dashboards is crucial for spotting patterns.

Contras:

It's a complex program with a lot to learn before you can use it effectively. There are some ways in which Salesforce Service Cloud can be tailored to match their unique requirements, but this is not to the extent that they would like.

Great Software Horrible Sales Rep & Management

Comentarios: Horrible

Puntos a favor:

I love the features and the automations. The software is great and would do wonders for us.

Contras:

Our sales rep doesn't know what to do after we signed the contract. It's been 10 days, and they still haven't been able to activate our trial to a paid membership, nor can they put it on the correct plan.

Our Hands-On Experience with Salesforce Service Cloud: A Review

Comentarios: It was clear from the beginning that Salesforce designed Service Cloud with the user in mind because of its user-friendly and highly intuitive interface.Service Cloud's ability to manage customer cases quickly and effectively through a unified agent experience is one of my favorite features. I have all the tools I need to provide exceptional customer service and ensure that our clients are pleased with the level of support they receive, whether I'm working from a desktop computer or a mobile device.I also like the advanced features of the platform, like its multi-channel customer service capabilities, which let us connect with customers through email, social media, and phone. We have been able to build stronger, more long-lasting relationships with our customers thanks to this, which has enabled us to meet their needs and expectations.In general, I would highly recommend Salesforce Service Cloud to any business that wants to improve customer service.

Puntos a favor:

The platform has fundamentally altered the way we manage interactions with customers. The ease with which it is easy to use and understand Salesforce Service Cloud is the feature that I enjoy the most.I recently dealt with a client who required assistance with a complicated problem that necessitated the input of several team members. I was able to quickly create a new case using the case management features of Service Cloud, assign it to the appropriate team members, and work with them to resolve the issue. We were able to ensure that the customer was kept informed throughout the process thanks to the dashboard and reporting features of the platform, which made it simple to follow the case's progress.In addition, I adore the ease with which we can seamlessly integrate our customer service operations with Sales Cloud and Marketing Cloud, two Salesforce products. We have been able to provide a more comprehensive approach to customer engagement and strengthen our relationships with our clients as a result of this.Overall, I consider Salesforce Service Cloud to be an extremely useful tool that has significantly improved our capacity to provide exceptional customer service. It has made my occupation simpler, more productive, and more successful, and I'm appreciative for the positive effect it has had in our group and our clients.

Contras:

if I had to pick just one thing I don't like, it would probably be the learning curve associated with using some of the more advanced features.For instance, when we first started using Service Cloud, it was a little hard for me to tailor the platform to our particular business requirements. I had to learn how to set up workflows, create reports, and create custom fields over time. However, once I got the hang of it, I was able to make full use of the platform's features, which has revolutionized our customer service operations.I've also encountered sporadic technical issues that have a negative impact on the platform's performance. However, I must say that these incidents have been extremely uncommon, and the Salesforce support team has always responded promptly to assist in resolving any issues.Although using Salesforce Service Cloud does have some minor drawbacks, I believe that the advantages far outweigh them.

Step Up Your Customer Service Game with Salesforce Service Cloud

Comentarios: Prior to implementing Service Cloud, we were struggling with a variety of customer service and support issues. Our team was spending far too much time managing customer data across multiple systems and channels, and as a result, we were not providing the level of support and service that our customers deserved.However, since implementing Service Cloud, we have seen a significant improvement in our customer service and support capabilities. We have been able to provide a more personalized and effective customer experience. In terms of specific business problems that Service Cloud has helped us to solve, there are many. For example, we are now able to more efficiently manage customer cases, allowing our team to resolve issues more quickly and effectively.Overall, my experience with Salesforce Service Cloud has been nothing short of exceptional.

Puntos a favor:

Utilizing Salesforce Service Cloud has significantly improved my work as a sales and marketing professional. The fact that Service Cloud provides me with a comprehensive view of our customers is one of the best features. As a result, I am able to provide a more individualized and successful customer experience and gain a deeper comprehension of their preferences and requirements.I'm also very happy about the platform's support across multiple channels. I am able to provide a seamless customer experience regardless of how customers choose to interact with us because I am able to communicate with them through a variety of channels, including email, chat, phone, and social media. As a result, I have been able to strengthen my relationships with our clients and increase their brand loyalty.In general, Salesforce Service Cloud has revolutionized my career in marketing and sales.

Contras:

There have been some obstacles in the way. The platform's complexity is one of Service Cloud's major drawbacks. For those who aren't familiar with the platform, setting up and customizing the system can be difficult. However, I have discovered that the time and resources invested are well worth it in the long run.The cost of Service Cloud could also be a problem. Particularly for smaller businesses or those with limited budgets, this is an investment that must be taken seriously. In general, although Service Cloud faces some difficulties, I believe that the platform's advantages far outweigh any drawbacks.

Great for customer relation management

Comentarios: We run a survey a few months after switching to Salesforce Service Cloud and our clients are more satisfied with our response rate

Puntos a favor:

Before we switched to Salesforce Service Cloud, our clients used to complain all the time about slow response to issues but now there is no lag since we can manage and track the issues from start to finish

Contras:

The software itself is great for large businesses but a bit too complicated to use

"Why Salesforce Service Cloud is the Backbone of Successful Customer Support Strategies"

Comentarios: In general The service cloud experience empowers both administrators/developers and end-users, enhancing internal efficiencies to an unprecedented level.

Puntos a favor:

The platform's versatility is exceptional. Regardless of how intricate the implementation may be, it can be achieved with some expertise. It is user-friendly for end-users, and the lightning experience provides a polished and appealing appearance.

Contras:

Executing customizations can be very challenging and requires extensive knowledge.

a beast of features for CS teams

Puntos a favor:

- It's so easy to keep track of all my customer interactions in one place-The automation features save me so much time and help me stay on top of everything-The knowledge base is a lifesaver - I can quickly find answers to common questions without having to look them up every time-The reporting and analytics give me valuable insights into our customer service performance-The integrations with other Salesforce products are really helpful for a seamless workflow

Contras:

-The setup process can be a bit overwhelming at first, especially if you're not used to using Salesforce products-The pricing can be a bit steep very quickly , especially for smaller businesses (as you pay per seat and per edition) -The interface can take some getting used to, but once you do, it's really intuitive

Salesforce is the top for my company sales strategy. I love it!

Comentarios: The overall experience is excellent.

Puntos a favor:

I love the capacity to have all the documents and data in there. Is a all in one tool that you must have in your organization.

Contras:

I think is a bit expensive and difficult to use at first.

Salesforce Service Cloud Review

Puntos a favor:

Easy to use and customizable for the specific needs of our company and it's good for uploading documents.

Contras:

Sometimes when you are filtering and errors comes up.

Salesforce can work for you as a tech support executive

Comentarios: Really enjoy working with the service. It's easy to manage and integrations are great

Puntos a favor:

Integrates well into existing Salesforce CRM Very customizable Great reporting tools good email-to-case and web-to-case capabilities

Contras:

requires a salesforce administrator since nothing comes out of the box