Opiniones de Toast POS

I like toast

Puntos a favor:

User interface is easy. I can find what I am looking for quickly.

Contras:

Can be confused with other options and new updates are hard to confirm

A Restaurant MUST!

Puntos a favor:

How easy it is to set up and categorize. Also see sales report and track inventory.

Contras:

When it freezes, glitches, or has an issue processing payments.

Beware of toast pos

Puntos a favor:

It was supposed ti be easy. It is not for a small business. Be ready to be a full tech ex0ert with zero help.

Contras:

I gave a rep a low review. They took me off my account and I could not access my own business for more than 20 hours. I was on the phone for 34 minutes and not one person could figure out how to reinstate my account. But you better know they still charged my account even though I had zero access. This was live during my business hours. Toast admitted it was their own employee who did this. I'm going to keep posting this for every small business owner to see. We cannot allow these tech companies this power.

Not the best overall, but the best modern choice

Comentarios: A one of the longest running TOAST users, almost 10 years, I love it because it's functional, easy to use and customize, if you know the program. If you don't have a TOAST expert on your internal team, it can be challenging as customer service is poor and they don't have operational experience that relates when you are trying to resolve an issue.

Puntos a favor:

Ease of implementation, interface, and reporting. Very functional if you take the time to learn the system. TOAST central database has lots of e-learning and resources at your fingertips. Like how many integration partners there are.

Contras:

Customer support is lacking. Phone support is painful, Follow up by assigned managers is one sided. Most companies are better of hiring TOAST independent contractors to set up and manage their systems. TOAST fees including credit card processing fees are very high. Lastly there has been a very big known and detrimental outages

Very Robust and Versatile POS w/ minor hiccups and One NO NO Add-On Feature

Comentarios: I'm now pretty savvy w/ Toast POS after 6 mo of use.

Puntos a favor:

Robust and Versatile POS for full service restaurant. Perfect for full service restaurant. it does have some minor hiccups. Probably the best POS on the market. Integrates well w/ Open Table. Good support w/ little wait time most time.

Contras:

Toast offers many useful integration except One major NO NO Add-on is Toast Payroll - it's a disaster. totally user unfriendly. clumsy, many non-sense system questions that cause confusion, lack of even the simplest and most basic yet required reporting. Even it's nice to have the time cards get carried over automatically, you would be better off using 3rd party time management and payroll app.

Worst Customer Service

Comentarios: Horrible. Now I have to cancel Toast from all my restaurants and start with a new company. Not happy. All because they will not get anything accomplished for you if you are being overcharged, to online ordering isn't working correctly, to menu manager not functioning properly. DO NOT PURCHASE THIS SOFTWARE even though the functionality appears to be great. Not worth the hassle.

Puntos a favor:

I did like the functionality but the service is so bad, it does not matter how good the software is.

Contras:

Customer service, Toast adding billable products and never taking them off because you cannot get a hold of customer service.

Have Some Toast With Your Brunch. Or Lunch.

Comentarios: With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design.

Puntos a favor:

Simple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of.

Contras:

A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner.

Toast POS has been a nightmare

Comentarios: I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon as we were hooked up with zero training, and it only got worse which is why i'm here.I have a 39 Year old restaurant with a pretty large menu, it wasn't easy to make the switch, but i did, and regret it.

Puntos a favor:

The handheld device is nice, but i only ordered one, when i tried to send a second one back they told me to keep it, but still charged me for 2 ($100.00) month.

Contras:

I was mislead by their sales team, it never felt right but i was sold on the 3rd party integration, once i found out they don't integrate, it took a month to find out the truth, but was still billed for things i didn't receive or use, even things like Caller ID (common 101 stuff with so called older POS companies) i understand they discontinued, but they still charged me for it, and refused to refund without a fight.Bottom line, this has been the single worst decision iv'e made as a small business owner, and it's not over yet, i'm still fighting to learn new system, a system i wish i never moved forward with. do your research, it's not always greener on the other side.If you're a huge company with multiple locations then Toast might work for you, you would also need to have a very small menu with very few modifiers for it to work and be worth it, but honestly after the huge expense monthly plus CC processing is it really worth it?

Toast for High-End Restaurant that is part of a Hotel/Banquet/Spa Resport

Comentarios: Positive, for both POS and Payroll. While we have had a few hiccups, I have been impressed with Customer Service and Tech Support in most instances

Puntos a favor:

Self-Install was a little bit complicated but Toast Support was very helpful. The interface is very intuitive and overall simple to follow and teach. Some financial reports don;t show exactly what we'd like, but Toast Support is helping us create custom reports for everything we need.

Contras:

Setting up the menu and revenue centers, especially chaging the revenue centers has been less simple than I'd like.

Horrendous customer service.

Comentarios: The product was good enough until we experienced an issue that needed support and this is where they dropped the ball entirely. I would not recommend this product for anybody that needs reliable support.

Puntos a favor:

The app works well and it's fairly easy to use, although they forced an update recently that made the system worse.

Contras:

We use toast at our Food Truck in Rehoboth Beach, Delaware. We tried integrating doordash into toast and when we visited the shop on Toast it was locked and we were unable to add the integration. After reaching out to our onboarding contact [sensitive content hidden] who was unable to resolve the issue and directed us to Customer Care. After contacting customer care they gave us the runaround yet again ultimately telling us it was not a billing hold but a hold placed by the onboarding team. This hold has persisted now for 5 days with 0 resolution or support from Toast, they have dropped the ball completely on us. We expressed we had an advertisement running for several days that we spent money on to promote that we were on doordash and that money has now been wasted, not to mention the potential sales we have lost. Toast's support has been horrendous. If I knew this was going to be the case we would have never gone with toast.

Toast is a Fantastic Product for F&B

Puntos a favor:

Toast is incredibly easy to use for the front of house, back of house, and the back office. The ease of reporting makes my life so much easier. Utilizing the handheld system helps my staff turn tables faster and make less mistakes.

Contras:

We have a hard time integrating with InforHMS and sometimes the integration with Resy malfunctions. The system upgrades and there is no warning, which can be difficult to navigate at first.

Toast Review

Puntos a favor:

Toast has been seamless for us to use. Customer service is always top notch and the amount of mistakes in restaurant has decreased dramatically.

Contras:

Online order was a bit tricky to set up and has been a little harder to implement.

Bbq Restaurant

Comentarios: Five stars, we have not left yet and recommend to all our other restaurant owner friends.

Puntos a favor:

Easy daily use and modifier options and report options. We had to submit an insurance claim and everything requested was available through Toast.

Contras:

Hit/miss with customer service. You either get someone excellent that can walk you through the issue or someone with no clue that keeps you on the phone rather than transferring to someone who can assist.

Efficient and Effective

Puntos a favor:

Toast is designed in a way that you can learn how to use all the features within minutes. It is very user friendly, and dynamic. Great for both management and staff.

Contras:

Once in a while, there will be a network wide crash that causes some entry errors, and occasionally some offline payment processing errors. Toast is usually great about fixing this.

Great System

Puntos a favor:

Great system have been using for over 2 years

Contras:

Not much to report on this end, we enjoy the system

Online Order Fee

Comentarios: It was a great service - all do it yourself - which kept implementation costs down. Not easy for complicated food items, so takes time and effort. The new add cost to customers is wrong on all levels, so we are forced to reevaluate.

Puntos a favor:

Easy to train and use.Good reporting.Integrated timecard/payrollConnected to caller ID

Contras:

They are charging OUR customers .99 per order for "online processing". We pay all their fees monthly and do not receive any benefit from this additional cost to OUR customers. This adds complaints from customers (justified), cuts into tips, and is a poor business practice that we can't opt out of. We didn't know they would/could do this to OUR customers. Need to shop around for new POS.

Restaurant

Comentarios: In the beginning we were having to pay a very high amount. After looking into it more we were paying for services we weren't even using. I wish TOAST would've realized that we weren't using these services and contacted us. We've lowered the monthly costs to fit our needs and now it is more affordable.

Puntos a favor:

Reports. We like being able to see everything from home when we are not at the restaurant to tell if we need to go help or not. It is also nice seeing the financials.

Contras:

Cost and customer service. We have to wait too long sometimes to get help. I feel the customer service could be better. We only call when we have issues that need to be addressed right away.

Great POS

Puntos a favor:

Toast is a very easy-to-use and intuitive POS. It was a great change from a legacy platform, and a brief stint with another terrible platform. Team picks it up very quickly.

Contras:

Wish the handhelds had a longer lifespan. We spent a lot of money on them just prior to covid, then shut down for more than a year. Upon reopening many of them had issues with card readers, batteries and a new model was released. Wound up being many thousands of dollars spent only to be on the cusp of needing to replace them all.Wish there was more flexibility with an enterprise system. It would be nice to have more local customization while maintaining a brand database.

Toast Review

Comentarios: Smooth install. Easy to use.. Accurate information

Puntos a favor:

POS ease or use. Accurate payment and reporting systems.

Contras:

Extra, unnecessary features for our needs

Best for Bigger Restaurants

Puntos a favor:

There are so many POS devices in a Restaurant and Toast has one device that can take order, Create and Take Payments all in one and that is more easier for servers.

Contras:

The Bar Order taking and Payment terminal should have autodiscovery that has reachable IP addresses in the same network to be able to link it easily.

Toast ok

Puntos a favor:

Keeps stuff in one place so that's nice!

Contras:

It glitches way too much and the response to fix is not quick enough

A customer service nightmare

Comentarios: During the discovery and on-boarding phase, Toast promised us many things. I explained our set up in detail before I purchased any equipment from Toast, and was assure that they had a hardware solution for us. When it came time to set up our system, it became apparent to me that Toast's hardware would not be compatible with our current situation. It was nearly impossible for them to understand why, or agree with me that they did not have a solution. I believe this is due to alack of communication between their sales and on-boarding team, and their technical support team.It has been over a year and I am still jumping through hoops on a monthly basis trying to get a refund for hardware and services that were never utilized by our business. We are currently using Square. Their hardware was compatible with our internet set up.

Puntos a favor:

I wish I had any pros to list, but unfortunately we did not get far enough along into the process of setting up Toast to process a single payment.

Contras:

Toast's customer service is incompetent at best and predatory at worst.

Toast POS

Comentarios: A truly simple and effective system, the credit processing aspect is where I have the most concerns, but like taxes, it's unavoidable to a certain degree, but it's well documented that PROCESSING is a racket, where companies can, will, and do take advantage of unknowing, business operators who just simply don't have the time to research and find the best, most fair processing fees. I was not involved with the selection of this system, but operators get hosed regularly by processing fees, so do your due diligence because this is money which should be going into your account and back into your business

Puntos a favor:

Toast is a cloud based POS system. It is easy to use, pretty intuitive. It doesn't come with the baggage of the traditional old school proprietary systems. I've worked in restaurants for 30 years, and have worked with all sorts of POS systems. This one is pretty straight forward.

Contras:

It would be nice to have an ON screen list of 86 items, so you can ensure buttons are reactivated in a timely manner. Also, we recently had a charge back due to someone using someone elses credit card through the online ordering platform. This is where a guest literally orders and pays from their computer or mobile device, so WE at the store level have absolutely no interaction with the guest. I just simply do not understand how the charge back for that fraud comes out of OUR pocket, when it was the POS that approved and allowed the transaction. This seems highly unfair. Every dollar counts. This was a big order too like $200. Might not seem like much, but when you're fighting and scraping to maximize your profits, it hurts.

TOAT POS Review

Puntos a favor:

Toast is a light weight tablet pos system that is fairly easy to implement and support. Its a smaller less encumbered system than Aloha POS which we used previously. That said its not as full featured when it come to multi location management as Aloha POS.

Contras:

The support on Toast is the largest issue we had. Each time you have an issue you have to start with square one at support. They dont offer account reps or any such services even with the initial roll out.

Simple, Easy and Make a small business look large

Comentarios: This Tablet system is Il easy to use and install. Low maintenance cost and literally is plug and play. Customer support is easy to access and quick to support our needs.

Puntos a favor:

The ever evolving addition of modules and ease of use. Simplifies our line operations and enables us to offer a loyalty program and gift cards that a small business would be challenged to offer on our own

Contras:

Toast is the simplest POS system I have ever used.