Opiniones de vcita

Sigue tus ventas de manera profesional

Comentarios: vCita tiene mucho que ofrecer a las pequeñas empresas y proveedores de servicios. Ideal para reservas, comunicación y gestión de clientes. Funciona excepcionalmente bien en industrias donde la comunicación por correo electrónico no es la norma.

Puntos a favor:

Las citas se organizan de una manera muy sencilla. Posibilidad de personalizar la página de programación para que se vea más profesional y para diferenciar los servicios disponibles. El concepto de un portal de clientes me atrae. Los clientes pueden utilizar el portal para realizar pagos, reservar citas y enviar documentos.

Contras:

La funcionalidad de sincronización y reunión periódica necesita trabajo. Si no funciona todo el tiempo, entonces no podemos confiar en él. También me disgusta lo difícil que es descargar varios archivos una vez cuando un cliente te envía varias imágenes o páginas.

MARIA ELISA RODRIGUEZ CALISTRO

Comentarios: Ya lo he dicho en mi comentario general, es muy satisfactoria

Puntos a favor:

Realmente es un programa que me ha resuelto la coordinación de la agenda, llevo 3 años utilizándolo y no he tenido problemas con él, es muy intuitivo, por lo que necesitas dedicar mucho tiempo a que funcione correctamente. De esta forma, cada consulta, ya esta paga, y conforme a mi disponibilidad de agenda, no tengo pensado cambiar. Elisa

Contras:

Una vez que le he aprendido a usar, nada me disgusta

Velocidad y orden.

Puntos a favor:

Me gusta que mantiene todo organizado de una forma facil y rapida.

Contras:

Me gustaria que se implementara como aplicativo para dispositivos moviles.

Despacho contable independiente

Comentarios: la pagina es muy buena la recomiendo a mi me funciono muy bien para mi trabajo independiente

Puntos a favor:

una pagina muy funcional , facil de utilizar

Contras:

que es muy practica puedes tener las cosas en orden

Haz una cita con vcita

Comentarios: Muy satisfecho,cumple lo que promete y ayuda a agilizar los procesos demasiado

Puntos a favor:

Tiene una interfaz excelente,demasiado facil de usar y de aprender usar,excelente para las empresas que requieran implementar dicho software de manera rapida y sencilla,es muy intuitivo,y automatiza mucho los procesos

Contras:

El soporte al cliente podría ser mejor para lo que ofrecen.

estoy contento

Comentarios: exelente

Puntos a favor:

amigable sencillo, practico y muy útil para el control y gestion de cliente s

Contras:

a las licencias de multiusuarios y permisos

All around perfect solution for all types of businesses.

Puntos a favor:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Contras:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

Great for scheduling, other features not so much

Comentarios: I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Puntos a favor:

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Contras:

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging . Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Vcita is THE BEST!!

Comentarios: Overall, vcita has been a huge help to my business. I can easily add, change and remove appointments. I can be in touch with clients, and they can easily reach me. That is so important to my business.

Puntos a favor:

I love the calander and the fact that reminders go out to patients automatically once tgeir appointment is in the calander. I also like the email feature that allows me to stay in touch with my patients. Lastly, I receive messages fron new and existing patients immediately, which allows me to respond to right away.

Contras:

Occasionally, a patient will try to cancel an appointment through the app and I overall, vcita will not get the message.

Setting Up for Your Business - Not easy at all!

Comentarios: It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it.

Puntos a favor:

I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.

Contras:

It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.

What vCita Has Done for Us

Comentarios: Our experience has been great! We've been using vCita for approximately 10 years, and it's the best decision we've ever made.

Puntos a favor:

vCita is my one-stop solution to marketing, booking, and collections. They've made it so easy that now I can just concentrate on what we do as a business and don't have to think about anything else. They are an integral part of our success.

Contras:

There are no negatives. My only concern is what would I do if vCita ever went away!

Vcita Review Transcend Company

Comentarios: Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items

Puntos a favor:

Simple to use, simple for a team to grasp and implement and generally speaking relikable

Contras:

The abilities to customize the software

Get it!

Comentarios: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

Puntos a favor:

It’s too much to like. I like Everything about the software.

Contras:

There’s nothing I really don’t like about the software.

Review

Comentarios: I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location.

Puntos a favor:

It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.

Contras:

When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.

Love using vcita

Comentarios: Customer service has always been very quick to respond and extremely helpful!

Puntos a favor:

Easily syncs with our Gmail and Google Calendar for the entire team.

Contras:

Limited to taking credit card payments with PayPal or Stripe.

Flexible and User-friendly

Comentarios: It allows me to track interactions through customizable reports.

Puntos a favor:

The app is flexible and user-friendly. I also like the customized email templates it offers.

Contras:

I suggest that the customer support team improve their response time, as it is currently slow.

Vcita awesomeness

Comentarios: Really good, they are brilliant at helping you to set up and get going, as well as allowing you to personalise your site. Vcita works really well with my website, which gives me peace of mind. I have been complimented on it several times, as well as referring a few friends of mine to vcita.

Puntos a favor:

Its easy to use once you know how. I love the fact that new clients and appointments go straight to the app on my phone. I use the computer version to make any edits. Its a great way of personalising a payment website to your phone. I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.

Contras:

-Its quite expensive, and once you have upgraded our plan, you can't go back to a simpler plan. - If you want to add a staff member onto it its extremely expensive. I currently use it just for myself, but if I wanted to add someone , I would probably have to use a different company. -Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing. -I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app. -Additionally some features are over complicated for what they do, sometimes simplicity is key!! Its very easy to overcomplicate things, therefore if Vcita was a bit more minimalist it would rank even higher that I already perceive it.

TOTAL LACK OF CUSTOMER SERVICE...

Comentarios: INCONSITANCY with the App. not only with loading time but can't log in several times a month for a week or so then "magically" we can log in (what the heck?? !!!)

Puntos a favor:

When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money. Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers.

Contras:

When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic. Plenty of similar services out there and exercise caution if you are considering Vcita.

A all in one service for SME

Comentarios: You need to manage a calendar with your clients (training, coaching, interviews), leaving them the initiative of meetings, product choice? This encourages their commitment. VCita offers you the possibility of a very fine follow-up of the customer relationship: email exchanges, appointments, orders, payments... by making moreover the link with your website. For me it is a very good solution. Fast implementation. This avoids many internal developments that are often inefficient or very costly. The extra efficiency with VCita at an affordable cost.

Puntos a favor:

* Fast * No coding * Cover all aspetcs of customer relationship * Easy to customize (webdesign)

Contras:

* No sorry ! * No worries or things to improve at the moment

WAS CHARGED TO TRY THE SOFTWARE

Contras:

In order to test the product's capabilities that were needed for my business, I had to sign up for a monthly membership and upgrade my membership 3 separate times. Once I saw how mediocre the software is, I ruled it out, emailed customer service to cancel my trial, and continued shopping for a better software. A few days later, I again reached out to customer service about canceling my trail, and again for a 3rd time. Finally, I reached out for the 4th time and got ahold of someone who told me that the membership and upgrade fees weren't refundable. Also, when I started adding clients, during my trial, all of my clients received some bizarre message from VCita to join their client porthole. It is such an aggressive feature to automatically turn on. I wish I had never even messed with VCita.

Impressed

Comentarios: I love it, I would like to do some further customization and I fee it is missing a few things but as we all grow including Vcita I am over all impressed & I have used many of these programs before in my 25yrs.

Puntos a favor:

I love the ease of this software, the set up was also streamlined

Contras:

The Invoicing, I have been on this for almost 2 years and am still not using this feature , partially my fault for not getting the training yet.

Unique Appointment Management Solution

Comentarios: For me, Vcita is now capturing more leads on my site because the visitors have a better interaction thanks to the widget that is constantly displayed, capturing the prospects and enticing them to contact me.

Puntos a favor:

This is the best FREE Appointment Generator system you can get. It differentiates from other products by letting you set up a widget on your website that will capture the prospects and notify them to initiate a conversation with you by calling you, sending an email or leaving a note. Once the potential prospect starts any action, you can follow up on the web portal and start your lead generation/marketing campaign from there if you want. Vcita is easy to use and setup, and I would recommend any business to incorporate it on their website since it is FREE.

Contras:

I didn't like the interface design of some web portal features.

One of the Worst Customer Service Experiences I've Ever Had

Comentarios: I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.

Puntos a favor:

Free Version, thats it

Contras:

Poor Customer Service

My admin and I have several hours of additional productive time!

Comentarios: I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.

Puntos a favor:

+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use. + HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes. + Mobile interface - including a simple app, and SMS reminders + Overall cost + Customization + Record-keeping - I can easily search the meeting history for any of my students

Contras:

- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio. - Lack of group-scheduling feature.

No-brainer for appointment based business

Comentarios: I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Puntos a favor:

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Contras:

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.