--- description: ¿Qué piensan los usuarios de Faveo Helpdesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Faveo Helpdesk gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Faveo Helpdesk - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Faveo Helpdesk](/software/147036/faveo-helpdesk) # Faveo Helpdesk Canonical: https://www.capterra.co.cr/software/147036/faveo-helpdesk Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/147036/faveo-helpdesk?page=2) > Un sistema de asistencia basado en tickets, en la nube y autoalojado, con una base de conocimientos para empresas de todos los tamaños. > > Veredicto: 117 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Faveo Helpdesk? Es un producto independiente del sector. Es adecuado para sectores como: Educación Tecnologías de la información Banca Atención sanitaria ONG Telecomunicaciones Empresas Hostelería Alimentación y bebidas ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 117 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Ladybird Web Solution - **Ubicación**: Bangalore, India - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 14,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: español, francés, indonesio, inglés, italiano, noruego, portugués de Portugal, ruso, árabe - **Países disponibles**: Alemania, Arabia Saudita, Baréin, Brasil, Bélgica, Catar, Dinamarca, Egipto, Emiratos Árabes Unidos, España, Estados Unidos, Francia, India, Italia, Jordania, Kenia, Kuwait, Líbano, México, Omán y 3 más ## Funciones - Alerts/Escalation - Búsqueda de texto completo - Comunicación multicanal - Creación de informes/análisis - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de centros de atención telefónica - Gestión de correo electrónico - Gestión de la base de conocimiento - Macros y modelos de respuestas - Portal de autoservicio - Portal de clientes ## Integraciones (en total: 8) - Facebook Apps and Tabs - Instagram - LDAP Manager - LimeSurvey - SMSPortal - Time and Task Management - Twitter/X - WhatsApp ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software) - [Software de gestión de experiencia del cliente](https://www.capterra.co.cr/directory/30671/customer-experience/software) - [Software de compromiso del cliente](https://www.capterra.co.cr/directory/30906/customer-engagement/software) - [Software de gestión del conocimiento](https://www.capterra.co.cr/directory/30094/knowledge-management/software) - [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.co.cr/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.co.cr/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Milvus](https://www.capterra.co.cr/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Zoho Desk](https://www.capterra.co.cr/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Opiniones ### "Very comprehensive help desk software at such a low price" — 5.0/5 > **Anmol** | *17 de marzo de 2021* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+. > > **Puntos en contra**: Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly. > > We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets. ----- ### "Faveo Helpdesk Pro great product\!" — 5.0/5 > **Dylan** | *23 de noviembre de 2025* | Contabilidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The new elea assistant looks very cool and exciting\! Seems like they are working on quite a few nice changes and keeping the system up to date with current times > > **Puntos en contra**: The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment" > > Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great\! ----- ### "Buggy and Sluggish - Could have been better" — 3.0/5 > **Saif** | *13 de noviembre de 2024* | Servicios financieros | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Lightweight Not resource intensive Relief from Custom plugins > > **Puntos en contra**: Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service > > Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback. ----- ### "Overall Feedback" — 5.0/5 > **Muhammad Luthfi** | *26 de diciembre de 2025* | Producción de alimentos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: One of the thing that i like is how the faveo respond the ticket. They are very kind and helpful to answer my question (Also fast respond) > > **Puntos en contra**: Currently i don't feel that i should write cons for Faveo Helpdesk cause so far they are very helpful. > > Overall was great, all of my question already answered by the agent especially thanks to \[sensitive content hidden\] that already assist me from the beginning. ----- ### "We have had a good experience with the team" — 4.0/5 > **Naresh** | *29 de noviembre de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally > > **Puntos en contra**: The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers > > It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/147036/faveo-helpdesk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/147036/faveo-helpdesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados