17 años ayudando a las empresas costarricenses
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Sobre TourSolver
Premiado software de optimización de rutas y planificación utilizado por PYMES de diversos sectores.
The software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.
Not easy to add additional stops to existing map.
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Alternativas consideradas:
Opti-Time Save money
Comentarios: El apoyo comercial y tecnico es muy importante para poder sacar el mayor provecho de las herramientas
Puntos a favor:
Actualmente usamos el software para desarrollar soluciones de optimizacion de rutas, donde buscamos generar ahorros en todo lo que tiene que ver rutas y personal en campo
Contras:
De todas las herramientas que hemos probado es la que mejor ROI nos ofrece en los proyectos que hemos desarrollado
Respuesta de Nomadia Group
hace 4 años
Hello! I am glad you enjoy using the software. Please reach out to us if you have any questions.
Alternativas consideradas:
An easy way to save time and money...
Puntos a favor:
Easy of use (for final user), integration possibilities, strentghness
Contras:
Implementation requires a deep knowhow...
Respuesta de Nomadia Group
hace 4 años
Hi Luc, thank you so much for posting a review here. Do not hesitate to reach out to our support team. We have a support service that will assist you through the implementation and any integration.
Alternativas consideradas:
Route planning & optimization
Comentarios: I can tell that Opti-time’s team is very experienced and is very passionate about their products. We really feel part of the product team as they listen to features requests and implement fast!
Puntos a favor:
The software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.
Contras:
There is not much I dislike about the software.
Respuesta de Nomadia Group
hace 4 años
Thank you for taking the time. We are working hard on our features and fast implementation!
Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.
Comentarios: Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.
Puntos a favor:
Lets customers know of ETA's via text and email once a route has been planned.
Contras:
Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.
Respuesta de Nomadia Group
hace 3 años
Hello Paul, thank you for taking the time to post a review! The navigation aspect is managed through Google Maps / Waze or any third-party application you would launch from the TourSolver App on your phone. Hence, turn-by-turn navigation is not handled by our software directly. I have instructed our team to get in touch with you to go over this and ensure that you are fully satisfied. Alex will be in touch with you very soon!
Good program for optimizing routes and communicating arrival time window with customers.
Comentarios: Toursolver Is a viable route optimization and site arrival time communication tool.
Puntos a favor:
Route optimization, time of arrival communication, import data.
Contras:
Is a very detailed and customizable program and requires training and practice to use.
Respuesta de Nomadia Group
hace 12 meses
Dear Tom, Thank you for your review. We are pleased to read TourSolver helps you improve your business. Feel free to contact our support team if you need any assitance on the ongoing practice of our solution.
Alternativas consideradas:
Ideal for small businesses
Comentarios: Great, a bit scared at first that we wouldn't be able to use it, we are not tech people, and the last thing I wanted was to get a system that would add more work! But that wasn't the case at all, their team was there, and the thing works; we use it daily and save tons of time.
Puntos a favor:
I operate a Garage Door Repair and Installation service in Florida. I grew a lot, and dispatching and scheduling jobs for 20 technicians was difficult. I like that the system lets us do that easily. What I most like about it is: - Drag&drop service jobs from Xls - One-click optimization - Full map view with all routes (to display during morning briefing time) - Modify job schedule based on the team's feedback - Share with the mobile phone in one-click -> we worked with [SENSITIVE CONTENT], who helped us set the system and workflow for our needs. That allowed us to be operational right away (I don't like to read user manuals!). He is still our contact and is fantastic to work with.
Contras:
Daunting at first, with a lot of features and buttons all over the place, but that goes away very fast when the software tech starts the onboarding.
Respuesta de Nomadia Group
hace 3 años
Hi Kostia, thank you so much for the review! Indeed, the UI is very rich and will look complex at first. This is one of the downsides of having a lot of customization and features. I have provided your feedback to the product team to continue to focus on UX as much as possible.
Toursolver
Comentarios: Dissapointed w toursolver so far
Puntos a favor:
It is fairly quick to load info to get map
Contras:
Several items. Can not add stops, street names are very small, can't seem to increase font. can't move stops around.
Respuesta de Nomadia Group
hace 3 años
Hello Paul! Thank you so much for your review! Stops can be added and moved anytime from the map view or from the timeline view. You might not have the right to do so, I have asked the team to get in touch with you and your system administrator to ensure that this is no longer a frustration for you. For the street names, you have access to multiple map backgrounds, you should be able to enable Google Maps for example. we will be in touch soon to ensure that this works for you!
Toursolver - Electrical inspection
Comentarios: Inspections are clearly identified and can be easily managed.
Puntos a favor:
Software is easy to load work/site visits on and provides a good overall layout of inspections to be completed. Works overall well with google maps.
Contras:
Not easy to add additional stops to existing map. Sometimes google maps takes you to an address close to where you need to go, so you need to double check address before trying to gain access to the address where the inspection is required. Sometimes when the map is optimized, it takes you back to an area close to where you have already been.
Respuesta de Nomadia Group
hace 3 años
Hello Troy, thank you for taking the time to post the review. I have asked the team to get in touch with you and understand what the problem might be regarding the address locator & route optimization. We want to make sure the software helps you as much as possible.
Toursolver
Comentarios: So far it has been fine. Still getting used to it
Puntos a favor:
I like the allows certain amounts of time for each job and plots on a gant chart
Contras:
A bit difficult to rearrange the calls in the order I would like
Respuesta de Nomadia Group
hace 3 años
Hi Andy, thank you for your review! I have forwarded your remark to the team to see if we can help in making it simpler for you to rearrange service calls. Look out for an email from our team soon!
Happy to use it!
Comentarios: I am so happy that Geoconcept (Opti-Time) is now present in the US. TourSolver routing engine has been evolving over the last 10 years and is clearly above the pack.
Puntos a favor:
In our line of business, it is essential to be able to cover as many use cases as possible. The 100+ parameters available makes it the only software I tested that model our activity perfectly.
Contras:
I would love more capabilities in reporting, specifically a customizable BI dashboard, like a drag&drop UI?
Respuesta de Nomadia Group
hace 3 años
Hello Anastasiia, thank you for your feedback! A customizable BI Dashboard is in the works and will be released soon! Stay Tuned!
ITSmarts Comments
Comentarios: Experience have been very good this sales and support
Puntos a favor:
About Toursolver Cloud is a solutions very easy to use to implement with final users
Contras:
would be good idea quote by modelo: Geocoding, Territory, Planing, app monitoring, considering that prospects and/or custom other just need part of the solutions and not all of it. Also they need test more de solutions some timer appears some "bucks" that some time is complicate some soon. Finally would be necessary considerer price for LATAM because other competence as beetrack or simpleroute with lower prices confuse market even those companies do not do optimization process just sencuence with out restriction
Respuesta de Nomadia Group
hace 4 años
Thank you for taking the time to give us your feedback. We are improving the onboarding of our software to make sure that all our customers can quickly deploy.
Un'esperienza positiva
Comentarios: Assolutamente positiva, l'implementazione e il supporto ricevuto in fase di scelta e la flessibilità di/scalabilità nell'implementazione delle funzioni
Puntos a favor:
Interfaccia utente, completezza dei vincoli gestiti e supporto utente ricevuto
Contras:
Alcune traduzioni in italiano un poco approssimative
Respuesta de Nomadia Group
hace 8 meses
Grazie per la sua recensione, Filippo. Siamo lieti che sia soddisfatto della nostra soluzione.
Pratique
Puntos a favor:
Nous l'utilisons pour nos tournées camion, nous pouvons choisir ce que nous privilégions pour la tournée: les kilomètres, le nombre de clients... La relation avec notre logiciel de conduite est très importante, et la relation des deux nous permet d'avoir une approche complète de notre métier
Contras:
Nous ne l'exploitons pas complétement. Une formation (gratuite!) serait intéressante.
Respuesta de Nomadia Group
el año pasado
Bonjour Marie, Nous vous remercions d'avoir pris le temps de nous communiquer votre retour d'expérience et sommes ravis qu'il vous permette d'avoir une approche complète de votre métier.
utilisation tour solver
Comentarios: Tour solver nous facilite la vie sur la gestion des tournées, optimisation du temps et des chauffeurs. Nous avons un outil de suivi avec une collecte de données . Nous sommes des échanges que nous entretenons avec les commerciaux et formateurs qui répondent toujours.
Puntos a favor:
Nous avons apprécié la facilité d'utilisation du smartphone et la planification.
Contras:
Nous avons eu des difficultés sur la gestion de la base de données clients
Respuesta de Nomadia Group
hace 12 meses
Merci pour votre retour d'expérience. Votre avis nous encourage à continuer à fournir un produit et un service de haute qualité. Si vous avez des besoins supplémentaires, n'hésitez pas à nous contacter.
Gain de temps
Puntos a favor:
Gain de temps considérable 10mn contre 3 ou 4 jours pour planifier les rendez vous.
Contras:
Pas vraiment d'aspects négatifs juste quelques modifications qui lui permettrait de mieux optimiser les tournées.
Respuesta de Nomadia Group
hace 5 meses
Bonjour Sandra, merci pour votre retour d'expérience. Nous sommes ravis que TourSolver réponde à vos besoins quotidiens!
Solver - Optimisation de tournées
Comentarios: Optimisation des flux
Puntos a favor:
L'ergonomie, les cartographies, intégration des contraintes métiers
Contras:
Outils la visualisation d'un planning type, l'établissement selon les contraintes contractuels d'un tiers.
Respuesta de Nomadia Group
el año pasado
Bonjour Sébastien, Je vous remercie pour votre partage d'expérience au regard de l'utilisation de notre produit TourSolver. Nous sommes ravis qu'il réponde à vos besoin dans l'ensemble. Si toutefois vous avez besoin d'un accompagnement sur certains sujets, n'hésitez pas à contacter notre équipe support qui vous conseillera avec plaisir.
Not a great system
Puntos a favor:
After lots of time with it it becomes easy to use
Contras:
Always needs to be connected to the internet
Respuesta de Nomadia Group
hace 3 años
Hello Paul, thank you for taking the time to post a review! The mobile app has an offline mode that allows you to access your route plan and report even when out of network. It is not possible to connect to the desktop web portal if you do not have internet. Our team will reach out to you to gather your feedback and implement new features in our product roadmap. Stay tuned; Alex will reach out!
Lackluster Customer Support
Comentarios:
Customer service is not great. Turnaround is long. It seems support working hours is very limited for Canada Eastern Seaboard customers. We get that the application is hosted and supported from France, but we know that we have to wait for support for a long period, even if it's urgent. We feel there's no urgency.
Tool seems unfinished (e.g. lists are not alphebatized, multiple places to make changes when a user is modified)
Puntos a favor:
Route Planning and being able to communicate to the customers
Contras:
For an administrator, the tool is clunky. It seems the modules are programmed separately. Adding a user and setting their mobile seems like 2 different tools.
Respuesta de Nomadia Group
hace 3 años
Hello Emmanuel, thank you for your review. Someone from our team will reach out to ensure we understand your problems and help you as best as possible. Our technical support is available during EST working hours; you can also chat directly with an agent using the chat box at the bottom right of your screen.
Toursolver
Comentarios: getting more comfortable using system
Puntos a favor:
Able to map and Locates almost all sites
Contras:
-List of sites does not match the map ''pins'' -difficult to tell which direction your going to start -difficult to find/see street name
Respuesta de Nomadia Group
hace 3 años
Hello Brian, thank you so much for your review. I have asked someone from the team to reach out asap to understand the problems you have with the map display.
North Alpha fully recommends Opti-Time for Agenda and Route Optimization
Puntos a favor:
Opti-Time is an easy-to-use optimization software that suits most needs and can be deployed within few weeks. Opti-Time helps on reducing costs and planning efforts. Opti-Time gives full operation visibility for managers and field executives. The software has a lot of integrated constraints and restrictions that can be set to fit any operation requirement.
Contras:
- Setting up the constraints/restrictions to comply with very specific needs is difficult without a qualified expert assistance and support.
Respuesta de Nomadia Group
hace 4 años
Hi there, thank you very much. If you still need help setting up the constraints according to your business needs, one of our experts will assist you.
White Label Routing APIs
Comentarios: For our company, the most important was to be able to integrate a routing & planning optimization API within our platform, we benchmarked several solutions, and none got even in close in calculations speed and quality of results on a large amount of data.
Puntos a favor:
White label integration of their APIs, recommendations from other companies in the field were what decided us to move forward with Opti-Time.
Contras:
Initial set-up was long as we had to figure out how to best use the countless constraints and possibilities of the routing engine. It is very flexible and sometimes too much so!
Respuesta de Nomadia Group
hace 3 años
Hi Andrii, thank you so much for posting a review; we are working hard to find the right balance between simple-to-use systems that offer our users flexibility. Many UX/UI improvements are on the roadmap this year.
Expert user
Puntos a favor:
This software provides the best functionalities coverage and enables a huge ROI in a few months. Its strong customisation makes it relevant in many business cases.
Contras:
Due to its large range of functionalities this soft may be a bit hard to configure and should be reserved to large organizations
Respuesta de Nomadia Group
hace 4 años
I'm glad you appreciate the customization of the interface and integration. Please reach out to us if you have any questions.
Easy to use and ROI guaranteed
Puntos a favor:
It allows to optimize the route plan in an immediate and easy-to-use way, granting saving in terms of logistic costs and reducing mileage. It is ideal for delivery staff, sales people and technicians. The new APP TourSolver Mobile increases even more its usefulness, allowing a real team connection among planner and mobile forces.
Contras:
There isn't yet the possibility to geo-localize the resource, even if this functionality results a next implementation of the software
Respuesta de Nomadia Group
hace 4 años
Hi Federico, thank you so much for your feedback. We are glad you appreciate our APP TourSolver Mobile. The geocoding has been updated; let us know if you still have issues!
TourSolver Review
Puntos a favor:
availability of user options that can by customised
Contras:
search bar for adding new addressed not working
Respuesta de Nomadia Group
hace 3 años
Hello Raffaele! Thank you for your review, I have asked the team to look into the search bar issue, it might be related to the brand new release that came out this week. They will be in touch with you directly.
Very valuable software
Comentarios: Very few routing & scheduling software offers real-time optimization, and only opti-time has an efficient one. Highly recommended for field service calls optimization.
Puntos a favor:
Real-time optimization engine that allows call center’s operators to propose/set appointments into existing routes. It is a game-changer to improve customer experience!
Contras:
The set-up of the real-time optimization engine is challenging at first, but their support helped a lot.