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Sobre TourSolver

Premiado software de optimización de rutas y planificación utilizado por PYMES de diversos sectores.

Descubre más sobre TourSolver

Puntos a favor:

The software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.

Contras:

Not easy to add additional stops to existing map.

Valoraciones de TourSolver

Evaluación media

Facilidad de uso
4,0
Atención al cliente
4,2
Funcionalidades
4,0
Relación calidad-precio
4,3

Probabilidad de recomendación

7,5/10

TourSolver tiene una valoración global de 4,2 estrellas sobre 5 según las 29 opiniones de usuarios de Capterra.

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Filtrar opiniones (29)

Luis Manuel
Luis Manuel
VP of Sales en Colombia
Usuario de Linkedin verificado
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Opti-Time Save money

5,0 hace 4 años

Comentarios: El apoyo comercial y tecnico es muy importante para poder sacar el mayor provecho de las herramientas

Puntos a favor:

Actualmente usamos el software para desarrollar soluciones de optimizacion de rutas, donde buscamos generar ahorros en todo lo que tiene que ver rutas y personal en campo

Contras:

De todas las herramientas que hemos probado es la que mejor ROI nos ofrece en los proyectos que hemos desarrollado

Respuesta de Nomadia Group

hace 3 años

Hello! I am glad you enjoy using the software. Please reach out to us if you have any questions.

Kostia
Owner en EE. UU.
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Ideal for small businesses

5,0 hace 2 años

Comentarios: Great, a bit scared at first that we wouldn't be able to use it, we are not tech people, and the last thing I wanted was to get a system that would add more work! But that wasn't the case at all, their team was there, and the thing works; we use it daily and save tons of time.

Puntos a favor:

I operate a Garage Door Repair and Installation service in Florida. I grew a lot, and dispatching and scheduling jobs for 20 technicians was difficult. I like that the system lets us do that easily. What I most like about it is: - Drag&drop service jobs from Xls - One-click optimization - Full map view with all routes (to display during morning briefing time) - Modify job schedule based on the team's feedback - Share with the mobile phone in one-click -> we worked with [SENSITIVE CONTENT], who helped us set the system and workflow for our needs. That allowed us to be operational right away (I don't like to read user manuals!). He is still our contact and is fantastic to work with.

Contras:

Daunting at first, with a lot of features and buttons all over the place, but that goes away very fast when the software tech starts the onboarding.

Respuesta de Nomadia Group

hace 2 años

Hi Kostia, thank you so much for the review! Indeed, the UI is very rich and will look complex at first. This is one of the downsides of having a lot of customization and features. I have provided your feedback to the product team to continue to focus on UX as much as possible.

Daniel
Consultant en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Route planning & optimization

4,0 hace 4 años

Comentarios: I can tell that Opti-time’s team is very experienced and is very passionate about their products. We really feel part of the product team as they listen to features requests and implement fast!

Puntos a favor:

The software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.

Contras:

There is not much I dislike about the software.

Respuesta de Nomadia Group

hace 3 años

Thank you for taking the time. We are working hard on our features and fast implementation!

Paul
Senior Inspector-Toronto en Canadá
Administración gubernamental, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

2,0 hace 2 años

Comentarios: Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Puntos a favor:

Lets customers know of ETA's via text and email once a route has been planned.

Contras:

Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.

Respuesta de Nomadia Group

hace 2 años

Hello Paul, thank you for taking the time to post a review! The navigation aspect is managed through Google Maps / Waze or any third-party application you would launch from the TourSolver App on your phone. Hence, turn-by-turn navigation is not handled by our software directly. I have instructed our team to get in touch with you to go over this and ensure that you are fully satisfied. Alex will be in touch with you very soon!

Alfredo
Sales Manager en México
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ITSmarts Comments

4,0 hace 4 años

Comentarios: Experience have been very good this sales and support

Puntos a favor:

About Toursolver Cloud is a solutions very easy to use to implement with final users

Contras:

would be good idea quote by modelo: Geocoding, Territory, Planing, app monitoring, considering that prospects and/or custom other just need part of the solutions and not all of it. Also they need test more de solutions some timer appears some "bucks" that some time is complicate some soon. Finally would be necessary considerer price for LATAM because other competence as beetrack or simpleroute with lower prices confuse market even those companies do not do optimization process just sencuence with out restriction

Respuesta de Nomadia Group

hace 3 años

Thank you for taking the time to give us your feedback. We are improving the onboarding of our software to make sure that all our customers can quickly deploy.

Troy
Electrical Inspector en Canadá
Construcción, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Toursolver - Electrical inspection

4,0 hace 2 años

Comentarios: Inspections are clearly identified and can be easily managed.

Puntos a favor:

Software is easy to load work/site visits on and provides a good overall layout of inspections to be completed. Works overall well with google maps.

Contras:

Not easy to add additional stops to existing map. Sometimes google maps takes you to an address close to where you need to go, so you need to double check address before trying to gain access to the address where the inspection is required. Sometimes when the map is optimized, it takes you back to an area close to where you have already been.

Respuesta de Nomadia Group

hace 2 años

Hello Troy, thank you for taking the time to post the review. I have asked the team to get in touch with you and understand what the problem might be regarding the address locator & route optimization. We want to make sure the software helps you as much as possible.

Luc
Luc
Free-lance consultant en Bélgica
Usuario de Linkedin verificado
Logística y cadena de suministro, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

An easy way to save time and money...

4,0 hace 4 años

Puntos a favor:

Easy of use (for final user), integration possibilities, strentghness

Contras:

Implementation requires a deep knowhow...

Respuesta de Nomadia Group

hace 3 años

Hi Luc, thank you so much for posting a review here. Do not hesitate to reach out to our support team. We have a support service that will assist you through the implementation and any integration.

Venard
Head of Sales and Project Management en Francia
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Expert user

5,0 hace 7 años

Puntos a favor:

This software provides the best functionalities coverage and enables a huge ROI in a few months. Its strong customisation makes it relevant in many business cases.

Contras:

Due to its large range of functionalities this soft may be a bit hard to configure and should be reserved to large organizations

Respuesta de Nomadia Group

hace 3 años

I'm glad you appreciate the customization of the interface and integration. Please reach out to us if you have any questions.

Arturo
GIS Business Consultant en México
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

North Alpha fully recommends Opti-Time for Agenda and Route Optimization

5,0 hace 4 años

Puntos a favor:

Opti-Time is an easy-to-use optimization software that suits most needs and can be deployed within few weeks. Opti-Time helps on reducing costs and planning efforts. Opti-Time gives full operation visibility for managers and field executives. The software has a lot of integrated constraints and restrictions that can be set to fit any operation requirement.

Contras:

- Setting up the constraints/restrictions to comply with very specific needs is difficult without a qualified expert assistance and support.

Respuesta de Nomadia Group

hace 3 años

Hi there, thank you very much. If you still need help setting up the constraints according to your business needs, one of our experts will assist you.

Federico
Business Developer en Italia
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Easy to use and ROI guaranteed

5,0 hace 7 años

Puntos a favor:

It allows to optimize the route plan in an immediate and easy-to-use way, granting saving in terms of logistic costs and reducing mileage. It is ideal for delivery staff, sales people and technicians. The new APP TourSolver Mobile increases even more its usefulness, allowing a real team connection among planner and mobile forces.

Contras:

There isn't yet the possibility to geo-localize the resource, even if this functionality results a next implementation of the software

Respuesta de Nomadia Group

hace 3 años

Hi Federico, thank you so much for your feedback. We are glad you appreciate our APP TourSolver Mobile. The geocoding has been updated; let us know if you still have issues!

Tom
Electrical Inspector en Canadá
Servicios para instalaciones, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Good program for optimizing routes and communicating arrival time window with customers.

4,0 hace 6 meses

Comentarios: Toursolver Is a viable route optimization and site arrival time communication tool.

Puntos a favor:

Route optimization, time of arrival communication, import data.

Contras:

Is a very detailed and customizable program and requires training and practice to use.

Respuesta de Nomadia Group

hace 6 meses

Dear Tom, Thank you for your review. We are pleased to read TourSolver helps you improve your business. Feel free to contact our support team if you need any assitance on the ongoing practice of our solution.

Filippo
Ingegnere en Italia
Logística y cadena de suministro, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Un'esperienza positiva

4,0 hace 3 meses

Comentarios: Assolutamente positiva, l'implementazione e il supporto ricevuto in fase di scelta e la flessibilità di/scalabilità nell'implementazione delle funzioni

Puntos a favor:

Interfaccia utente, completezza dei vincoli gestiti e supporto utente ricevuto

Contras:

Alcune traduzioni in italiano un poco approssimative

Respuesta de Nomadia Group

hace 3 meses

Grazie per la sua recensione, Filippo. Siamo lieti che sia soddisfatto della nostra soluzione.

MARIE
resp negoce en Francia
Agricultura, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Pratique

4,0 hace 7 meses

Puntos a favor:

Nous l'utilisons pour nos tournées camion, nous pouvons choisir ce que nous privilégions pour la tournée: les kilomètres, le nombre de clients... La relation avec notre logiciel de conduite est très importante, et la relation des deux nous permet d'avoir une approche complète de notre métier

Contras:

Nous ne l'exploitons pas complétement. Une formation (gratuite!) serait intéressante.

Respuesta de Nomadia Group

hace 7 meses

Bonjour Marie, Nous vous remercions d'avoir pris le temps de nous communiquer votre retour d'expérience et sommes ravis qu'il vous permette d'avoir une approche complète de votre métier.

Paul
Inspector en Canadá
Fabricación de productos eléctricos/electrónicos, 501-1 000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Toursolver

2,0 hace 2 años

Comentarios: Dissapointed w toursolver so far

Puntos a favor:

It is fairly quick to load info to get map

Contras:

Several items. Can not add stops, street names are very small, can't seem to increase font. can't move stops around.

Respuesta de Nomadia Group

hace 2 años

Hello Paul! Thank you so much for your review! Stops can be added and moved anytime from the map view or from the timeline view. You might not have the right to do so, I have asked the team to get in touch with you and your system administrator to ensure that this is no longer a frustration for you. For the street names, you have access to multiple map backgrounds, you should be able to enable Google Maps for example. we will be in touch soon to ensure that this works for you!

Paul
Electrical Safety en Canadá
Construcción, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Not a great system

3,0 hace 2 años

Puntos a favor:

After lots of time with it it becomes easy to use

Contras:

Always needs to be connected to the internet

Respuesta de Nomadia Group

hace 2 años

Hello Paul, thank you for taking the time to post a review! The mobile app has an offline mode that allows you to access your route plan and report even when out of network. It is not possible to connect to the desktop web portal if you do not have internet. Our team will reach out to you to gather your feedback and implement new features in our product roadmap. Stay tuned; Alex will reach out!

Brian
Senior Inspector en Canadá
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Toursolver

3,0 hace 2 años

Comentarios: getting more comfortable using system

Puntos a favor:

Able to map and Locates almost all sites

Contras:

-List of sites does not match the map ''pins'' -difficult to tell which direction your going to start -difficult to find/see street name

Respuesta de Nomadia Group

hace 2 años

Hello Brian, thank you so much for your review. I have asked someone from the team to reach out asap to understand the problems you have with the map display.

Anastasiia
Account Manager en Ucrania
Marketing y publicidad, 1 001-5 000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Happy to use it!

5,0 hace 2 años

Comentarios: I am so happy that Geoconcept (Opti-Time) is now present in the US. TourSolver routing engine has been evolving over the last 10 years and is clearly above the pack.

Puntos a favor:

In our line of business, it is essential to be able to cover as many use cases as possible. The 100+ parameters available makes it the only software I tested that model our activity perfectly.

Contras:

I would love more capabilities in reporting, specifically a customizable BI dashboard, like a drag&drop UI?

Respuesta de Nomadia Group

hace 2 años

Hello Anastasiia, thank you for your feedback! A customizable BI Dashboard is in the works and will be released soon! Stay Tuned!

Emmanuel
ITSM Specialist en Canadá
Administración gubernamental, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Lackluster Customer Support

3,0 hace 2 años

Comentarios: Customer service is not great. Turnaround is long. It seems support working hours is very limited for Canada Eastern Seaboard customers. We get that the application is hosted and supported from France, but we know that we have to wait for support for a long period, even if it's urgent. We feel there's no urgency.
Tool seems unfinished (e.g. lists are not alphebatized, multiple places to make changes when a user is modified)

Puntos a favor:

Route Planning and being able to communicate to the customers

Contras:

For an administrator, the tool is clunky. It seems the modules are programmed separately. Adding a user and setting their mobile seems like 2 different tools.

Respuesta de Nomadia Group

hace 2 años

Hello Emmanuel, thank you for your review. Someone from our team will reach out to ensure we understand your problems and help you as best as possible. Our technical support is available during EST working hours; you can also chat directly with an agent using the chat box at the bottom right of your screen.

Clovis
ch en Francia
Servicios para el consumidor, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

utilisation tour solver

5,0 hace 6 meses

Comentarios: Tour solver nous facilite la vie sur la gestion des tournées, optimisation du temps et des chauffeurs. Nous avons un outil de suivi avec une collecte de données . Nous sommes des échanges que nous entretenons avec les commerciaux et formateurs qui répondent toujours.

Puntos a favor:

Nous avons apprécié la facilité d'utilisation du smartphone et la planification.

Contras:

Nous avons eu des difficultés sur la gestion de la base de données clients

Respuesta de Nomadia Group

hace 6 meses

Merci pour votre retour d'expérience. Votre avis nous encourage à continuer à fournir un produit et un service de haute qualité. Si vous avez des besoins supplémentaires, n'hésitez pas à nous contacter.

andy
inspector en Canadá
Construcción, 501-1 000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Toursolver

4,0 hace 2 años

Comentarios: So far it has been fine. Still getting used to it

Puntos a favor:

I like the allows certain amounts of time for each job and plots on a gant chart

Contras:

A bit difficult to rearrange the calls in the order I would like

Respuesta de Nomadia Group

hace 2 años

Hi Andy, thank you for your review! I have forwarded your remark to the team to see if we can help in making it simpler for you to rearrange service calls. Look out for an email from our team soon!

Andrii
TeamLead en Ucrania
Externalización/deslocalización, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

White Label Routing APIs

5,0 hace 2 años

Comentarios: For our company, the most important was to be able to integrate a routing & planning optimization API within our platform, we benchmarked several solutions, and none got even in close in calculations speed and quality of results on a large amount of data.

Puntos a favor:

White label integration of their APIs, recommendations from other companies in the field were what decided us to move forward with Opti-Time.

Contras:

Initial set-up was long as we had to figure out how to best use the countless constraints and possibilities of the routing engine. It is very flexible and sometimes too much so!

Respuesta de Nomadia Group

hace 2 años

Hi Andrii, thank you so much for posting a review; we are working hard to find the right balance between simple-to-use systems that offer our users flexibility. Many UX/UI improvements are on the roadmap this year.

Raffaele
Wiring Inspector en Canadá
Seguridad pública, 501-1 000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

TourSolver Review

4,0 hace 2 años

Puntos a favor:

availability of user options that can by customised

Contras:

search bar for adding new addressed not working

Respuesta de Nomadia Group

hace 2 años

Hello Raffaele! Thank you for your review, I have asked the team to look into the search bar issue, it might be related to the brand new release that came out this week. They will be in touch with you directly.

Felipe
Manager en España
Telecomunicaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Perfect Tool for saving money

5,0 hace 4 años

Puntos a favor:

Easy of use and powerful tool. Customizable.

Contras:

Desired Features like templates based on different bussines

Respuesta de Nomadia Group

hace 3 años

Hello, thank you so much. We are introducing business templates with our next release; stay tuned!

Alice
Account Manager en Ucrania
Empleo y contratación, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very valuable software

5,0 hace 2 años

Comentarios: Very few routing & scheduling software offers real-time optimization, and only opti-time has an efficient one. Highly recommended for field service calls optimization.

Puntos a favor:

Real-time optimization engine that allows call center’s operators to propose/set appointments into existing routes. It is a game-changer to improve customer experience!

Contras:

The set-up of the real-time optimization engine is challenging at first, but their support helped a lot.

Sébastien
Directeur Transport en Francia
Salud, bienestar y deporte, 10 000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Solver - Optimisation de tournées

4,0 hace 8 meses

Comentarios: Optimisation des flux

Puntos a favor:

L'ergonomie, les cartographies, intégration des contraintes métiers

Contras:

Outils la visualisation d'un planning type, l'établissement selon les contraintes contractuels d'un tiers.

Respuesta de Nomadia Group

hace 8 meses

Bonjour Sébastien, Je vous remercie pour votre partage d'expérience au regard de l'utilisation de notre produit TourSolver. Nous sommes ravis qu'il réponde à vos besoin dans l'ensemble. Si toutefois vous avez besoin d'un accompagnement sur certains sujets, n'hésitez pas à contacter notre équipe support qui vous conseillera avec plaisir.