--- description: ¿Qué piensan los usuarios de Giosg? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Giosg gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Giosg - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [Giosg](/software/151356/giosg-live-chat) # Giosg Canonical: https://www.capterra.co.cr/software/151356/giosg-live-chat Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/151356/giosg-live-chat?page=2) > Chat en vivo con integración de gestión de equipos, mensajes proactivos, carritos de compras. Analíticas en tiempo real para identificar solo a los visitantes adecuados. > > Veredicto: 45 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Giosg? Gracias a la excelente gestión de equipo, los usuarios van desde negocios pequeños hasta empresas de comercio electrónico, bienes raíces, sector automotriz y sector de finanzas. Entre los clientes se encuentran Savills, Euronics y Santander. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 45 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: giosg.com - **Ubicación**: Helsinki, Finlandia - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: EUR 199,00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: finés, inglés, sueco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funciones - Acceso móvil - Autoresponders - Captura de clientes potenciales - Carro de compra - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Cualificación de leads - Departamento de atención al cliente - Distribución de clientes potenciales - Formulario sin conexión - Geosegmentación - Historial de transcripciones/chat - Importación y exportación de datos - Marketing multicanal - Para concesionarios de automóviles - Segmentación por público - Seguridad de datos - Third-Party Integrations - Transferencias/enrutamiento - Traspaso a agente - Varios idiomas ## Integraciones (en total: 7) - HubSpot CRM - Messenger - Microsoft 365 - Salesforce.org Nonprofit Cloud - WhatsApp - Zapier - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software de chat en directo](https://www.capterra.co.cr/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.capterra.co.cr/directory/30797/live-chat/software) - [Herramientas de marketing conversacional](https://www.capterra.co.cr/directory/31562/conversational-marketing-platform/software) - [Plataformas de IA conversacional](https://www.capterra.co.cr/directory/31596/conversational-ai-platform/software) - [Herramientas de captación de leads](https://www.capterra.co.cr/directory/31017/lead-capture/software) - [Software para concesionarios](https://www.capterra.co.cr/directory/20005/auto-dealer/software) ## Alternativas 1. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshchat](https://www.capterra.co.cr/software/158117/freshchat) — 4.1/5 (115 reviews) 3. [Tidio](https://www.capterra.co.cr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Lime Connect](https://www.capterra.co.cr/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) 5. [Smartsupp live chat](https://www.capterra.co.cr/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) ## Opiniones ### "We see that Giosg generates more conversions .." — 5.0/5 > **Usuario verificado** | *16 de noviembre de 2021* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The fact that people can interact quickly and easily with us. Branded in our look \& feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively\!) > > **Puntos en contra**: n.a. i dont know anything I did not like > > they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say ----- ### "Giosg review" — 4.0/5 > **Miia** | *2 de noviembre de 2022* | Banca | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It has been very easy to use, it gives you much needed data and the support has been always excellent. > > **Puntos en contra**: For our needs it has always worked well and if we have wanted some improvements, we have always got them as well. > > Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast. ----- ### "Good, reliable live chat for SMEs" — 4.0/5 > **David** | *8 de junio de 2022* | Externalización/deslocalización | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services. > > **Puntos en contra**: The lack of analytics. Other chat as standard supplies IP address of visitors/chatters. We’ve had a few intermittent issues with the chrome chat notifications too. > > Giosg is a good all round chat software. Customer service and onboarding excellent. Lacks some of the features that other market leading software provides, but generally this is fine for a small business. ----- ### "Great product, excellent service" — 5.0/5 > **Kirsi** | *11 de noviembre de 2021* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Live chat is very pleasant way to communicate with visitors, gives you time to consider your replies. Plus you can take care of several chats at the same time. Live chat system is very simple to handle and also train new chatters in the company. Interaction Builder gives you possibility to create elements and interactions on your website when needed. It is quick and cheap way to inform your customers or collect information and with chatbots you can easily get an extra service canal for the faq. > > **Puntos en contra**: I can't think anything negative about this product. > > Live chat is a modern way to communicate and it is very pleasant especially in handling negative feedback. Chatbots are reliable work mates, who can take care of the customers if live chatters are not available. There has been very little technical problems over the years and the support of Giosg is next level. I work with several software companies and Giosg's support is the easiest and quickest to reach when needed. Always helpful, pleasant and professional\! ----- ### "Flexible solutions for multichannel markting and customer service" — 5.0/5 > **Jukka** | *9 de junio de 2022* | Servicios financieros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: As an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg > > **Puntos en contra**: I can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top. > > We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/151356/giosg-live-chat?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/151356/giosg-live-chat) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | sv | | ----- ## Datos estructurados