--- description: ¿Qué piensan los usuarios de Nicereply? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Nicereply gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nicereply - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Herramientas para medir la satisfacción del cliente](/directory/30541/customer-satisfaction/software) > [Nicereply](/software/152920/nicereply) # Nicereply Canonical: https://www.capterra.co.cr/software/152920/nicereply Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/152920/nicereply?page=2) > Software de encuestas de satisfacción del cliente en línea, lo que incluye CSAT, Net Promoter Score (NPS) y Customer Effort Score (CES 2.0). > > Veredicto: 283 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Nicereply? Cada empresa que se preocupa por ofrecer una excelente experiencia al cliente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 283 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Nicereply - **Ubicación**: Bratislava, Eslovaquia - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: USD 59,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, turco, ucraniano, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - Análisis de tendencias - Análisis visual - Creación de informes/análisis - Distribución multicanal - Encuesta móvil - Encuestas y comentarios - Gestión de comentarios - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de los comentarios negativos - Importación y exportación de datos - Marketing por correo electrónico - Modelos personalizables - Panel de comunicaciones - Personalización de URL - Preguntas personalizables - Recopilación de datos multicanal - Seguimiento de la participación - Supervisión de quejas - Third-Party Integrations ## Integraciones (en total: 16) - Aircall - CloudTalk - Dixa - EvaluAgent - Freshdesk - Front - Gmail - Help Scout - Kustomer - LiveAgent - Mailchimp - Microsoft Outlook - Pipedrive - Slack - Zapier … y 1 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Herramientas para medir la satisfacción del cliente](https://www.capterra.co.cr/directory/30541/customer-satisfaction/software) ## Categorías relacionadas - [Herramientas para medir la satisfacción del cliente](https://www.capterra.co.cr/directory/30541/customer-satisfaction/software) - [Software de gestión de experiencia del cliente](https://www.capterra.co.cr/directory/30671/customer-experience/software) - [Software para encuestas](https://www.capterra.co.cr/directory/30092/survey/software) - [Software para gestión de reseñas](https://www.capterra.co.cr/directory/31024/review-management/software) - [Software NPS](https://www.capterra.co.cr/directory/32075/nps/software) ## Alternativas 1. [Typeform](https://www.capterra.co.cr/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Google Forms](https://www.capterra.co.cr/software/176571/google-forms) — 4.7/5 (11363 reviews) 3. [SurveyMonkey](https://www.capterra.co.cr/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 4. [Jotform](https://www.capterra.co.cr/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [SurveyLegend](https://www.capterra.co.cr/software/156752/surveylegend) — 4.6/5 (963 reviews) ## Opiniones ### "Happy or disgruntled customers" — 5.0/5 > **Renata** | *18 de julio de 2024* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments that affect us for the other clients that read them and see something bad of the site The prices are the best because if you buy the annual plan it is much cheaper than buying each month is a good offer annual plans > > **Puntos en contra**: the platform is very simple I would like that could be customized more to the taste of each otherwise I do not see anything bad all the work by means of nicereply is much simpler and more comfortable > > allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire ----- ### "Great and easy to use for for Customer Support metrics\!" — 4.0/5 > **Lemuel** | *7 de julio de 2022* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It was easy to filter and see a support agent's CSAT ratings quickly > > **Puntos en contra**: The graphs/charts could be more refined and have a more appealing UI instead of a simple barebones pie chart/bar graph ----- ### "Good idea in theory, but misses the mark when it comes to overall functionality." — 2.0/5 > **Kevin** | *2 de julio de 2018* > > **Puntos a favor**: It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice. > > **Puntos en contra**: If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that. In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product... ----- ### "Easy to use" — 4.0/5 > **Emily** | *14 de agosto de 2019* | Bienes de consumo | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Definitely one of the more customize-able programs when it comes to overall look. We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small. They helped on board our global team and translations are a breeze. > > **Puntos en contra**: Even though visual customization is great, there's not much wiggle room with the program itself. We hit a few roadblocks trying to adapt surveys for specific purposes other than CSAT and NPS. > > Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful. ----- ### "Nicereply does exactly what it needs too: deliver ratings and statements from email Customers." — 5.0/5 > **Zach** | *2 de julio de 2018* | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts. > > **Puntos en contra**: As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time. > > Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete. ----- Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/152920/nicereply?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/152920/nicereply) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados