Opiniones de talech

Love it

Puntos a favor:

Easy to use many choices to choose from equipment wise and their support is amazing well worth it

Contras:

Really I don't have an it's easy to use and any questions I had technical support answered them

talech Review

Comentarios: so so

Puntos a favor:

the theory of it. the thought that i could do everything i was told it could easily and a low cost.

Contras:

versatility or lack of versatility. i run into issues with contacts and open orders when i try to make changes. the website seems to be very touchy.

Non-Existent Customer Service

Comentarios: Tried it for two years for our small non-profit business. First year had bad experiences. Talech promised they would improve their product. Tried it another year. No reasonable changes provided. Struggled for a second year. Now looking for a new POS system.

Puntos a favor:

Easy to use. Can use iPhone or iPad as entry devices.

Contras:

Reporting is okay but you cannot customize any reports and balancing at the EOD is nearly impossible. Tech support and customer support are on two different plantes and CS has no clue what they are talking about, how the product works, or how to treat customers. Very poor!

Works for simple to complex operations

Comentarios: We have used them with two separate businesses. One was a quick service, and the current one is a full service, fine dining environment. The register works with both of these. I was surprised at how easily we were able to expand and control our in-house systems. They have become so feature-rich over the years. Staff train quickly on it. Price point is competitive. Customer service is very good.

Puntos a favor:

Discounting weekly specials - set once and done Tagging for specific printers, discounts Loyalty program Reporting Time Clck and time sheets Online ordering Table management

Contras:

ICMP readers are sometimes an issue Wish there was an integrated reservation system

Ease of use

Comentarios: The new house account stuff seems to be a benefit for someone like me. I let folks run a tab. The software has gone down on me a few times during a shift and Talech just asks you to be patient. The lack of knowledge from the help desk is frustrating.

Puntos a favor:

Easy to navigate, fairly straight forward.

Contras:

If there is an issue, it all goes down and customer service is not helpful usually. I have had to call other IT people in to get us up and running because help desk usually can't or they take an hour for a one button fix to a problem.

POS that works but could be better

Comentarios: Sales are processed more quickly and customers are happier.

Puntos a favor:

My customers are happier. They get a receipt that works well with the rebate program from my supplier. We can review their previous purchases and determine if they already bought something they need. This will also be useful when they come in for their early buy sale purchases. It is nice to be able to email receipts.I can quickly review sales and inventory for what needs to be ordered.

Contras:

It was shipped to me but not linked to my account so nothing worked for about 2 weeks. Hours spent on the phone with on the onboarding specialist assigned to me. They say it is 24 hr support but not for start up/onboarding. They work M-F 9-5. It is best to stick with the onboarding specialist assigned as they are most familiar with you but mine was in the Central Time zone so nothing was ever addressed until 10:30 AM EST (1.5) hours after opening I had great difficulty getting the inventory load but onboarding was very helpful. The fact the sales reports don’t capture debit cards properly is really frustrating as I had hoped it would save time and make tracking easier.The scanner never worked and has been returned because they finally admitted/determined it was a programming issue that was not going to get resolved any time soon. Inventory does not always track properly - not sure how that happens. Sometimes you get a call back for help, not always the 24/7.

Normal POS system.

Puntos a favor:

Has lots of options. I can manage employess with this.

Contras:

It is not stable. Especially if I use this with 3~4stations , it is not working properly.

Talech is better than a lot of others out there!

Comentarios: 100% positive experience. Have been using Talech for over 5 years and will continue to use it!

Puntos a favor:

I love the ease of setting up your POS to work for your business. You can separate categories, product types, control your inventory, and so much more. Super easy to use and set up. It is easily explained to new hires and they pick it up very quickly.

Contras:

I think overall Talech is wonderful. Having 24 hour support is amazing, however, sometimes the wait time is a bit long to get someone on the line.

Very functional, great backend reporting, quite user friendly

Puntos a favor:

Ease of use is it's strong point for sure! I've trained a volunteer to use it in a matter of minutes. It really takes the feel of a standard cash register, compatible with all sorts of Bluetooth devices for card readers, scanners, and printers. Looking up previous sales and daily totals by various segmented data is great, no needing to log into a separate program or computer interface.

Contras:

It can be a little bit of a pain when trying to work with both a keyboard and a Bluetooth device, or if you are using multiple terminals close to one another. I also dislike the open order feature, it defaults to saving any order you've started prior and just lists them for days.

Amazing in it's price range

Puntos a favor:

I just love how much this has to offer in such a low price. Definitely better than it's competitors.

Contras:

Some minor bugs needs to be fixed. Overall everything is fine

Very stressful.

Comentarios: The register fails regularly and randomly will not print receipts or open the cash drawer.

Puntos a favor:

I chose this software as it integrates sales and inventory tracking. When it works it is brilliant unfortunately it fails regularly.

Contras:

I have had this system operational for approximately one year, at this point we’ve got about 16 to 18 hours troubleshooting on the phone. Plus countless more hours of trying to figure out how to make it work on our own when it fails. It will suddenly not take a credit card payment, it has never done a return for us even while on the phone with support trying to make it happen, suddenly the cash drawer won’t open, or it won’t print receipts. We end up trying to reboot the machine turning things off turning things back on disconnecting reconnecting sometimes after two or three tries it works also there’s a couple of different methods that we have made notes on, we spend far too much time trying to keep this thing going.They have totally dropped the ball on me as a client. Their support technicians are excellent and are doing their very best but they don’t know have much to work with. I’ve had to send countless clients to the bank machine, or send them away with a promise to come back and pay another time, we are a small business and can’t afford to do this, some people just don’t get around to coming back. I’ve been trying for a full week to talk to an actual upper level representative of the company to try to figure out if we can solve this or I need to toss the whole system out and go with another company. They just can’t be bothered to make a real effort to get in touch with me. I provided them my direct phone number & have not received a call back. Be wary!!

Overall pretty decent

Comentarios: Talech does what we need it to do for the most part. Price-wise, nothing else even comes close, but it lacks some really basic features that can be extremely annoying - such as partial (percentage) refunds - for example, a restocking fee. Also, there are some long-term SIMPLE glitches that have never been figured ou,t such as the tallying of employee hours. How is that still wrong? Isn't it as simple as (hourly wage x hours worked)? Another thing- selling a "custom item" doesn't include cost, but the item doesn't just appear out of nowhere. We sell lots of custom items, and it's very difficult to find them at the end of the year and give them all a cost. Everything must be exported to excel and then filtered out. Sometimes it seems like we are the only ones using Talech. Customer support really has been great. They are always easy to get a hold of, and are very friendly. However, they often seem stumped by these basic quandaries.

Puntos a favor:

Ease of use for admin and every day user.

Contras:

All listed on previous page.

El Gordo Mexican Restaurant

Comentarios: After searching for weeks for a pos system for our restaurant, we came across a new app and system, Talech. We were getting quotes from 15k-20k for traditional pos system. When a US Bank representative told us it would cost less than 5k, we were intrigued. We sat down, she gave us an overview of the app and its components. Right away we were hooked. With the ease of us, easy installation, and price, we would be foolish to go with any other pos company. We got bluetooth printers, wiring and set up was a breeze. And this is coming from a person who in not good with technology and i was able to install it all. If you can read you can set up the whole system. Weve been working with talech for 3 years now and it continues to make changes to the app that makes it more efficient to provide a good customer experience. We are glad to continue working with Talech.

Puntos a favor:

Cost

Contras:

2 outages, one from the app and one from evalon credit card processor.

Talech Software Review

Comentarios: We have been using Talech for over a year now and it's been overall a good experience. There are some things I would like to be different but overall it has been a good experience.

Puntos a favor:

Easy to use

Contras:

I don't like the credit card reader- too difficult for customers to read- tiny print and customers don't know where to slide the card and if it should be up or down. Software isn't the best for tracking inventory- you have to export products to excel to get the cost of inventory- should be more accessible. Price tags are hard to read (we like the big font/numbers)- we have customers complain daily that they can't see the price. Wish that it would remember customers email addresses like Square so that they don't have to enter it each time.

Great system, horrendous customer service!

Comentarios: Rest assure, no business referrals will ever come from us!

Puntos a favor:

We purchased a complete Talech POS system for one of our 2 locations, so that we could get set up before launching the 2nd store. I did a lot of research and we ultimately settled on Talech because we wanted to keep our credit card processor, and the rep recommended Talech. Service before the sale was stellar. The system arrived and we couldn’t set up, the printer didn’t ship. A half dozen people were pointing fingers at one another via email and copying me “the customer” in on it, highly unprofessional and unproductive. At one point in time they demanded that I got the printer but must have thrown it away with the packaging. It wasn’t even on the packing list! Long story short, the printer was on backorder. Wow. However, that didn’t stop Talech from charging us for our 1st month even though we couldn’t set up. We were very reluctant to get the 2nd system but we already had time and training invested in our employees. Otherwise, a big fat juicy “NAY NAY STAY AWAY.” Also, the only weekend support available is for tech support. No customer service or sales support on the weekends. Uhmmmm.... the users of your equipment are restaurants and retailers. Kind of absurd. Especially since they boast about 24/7 support. Well, sorta....

Contras:

Love the software. Perfect for our business. Easy to set up and use.

Great POS system with top notch customer service support

Comentarios: I have been happy with the program and really pleased with the tech support!

Puntos a favor:

When we do have issues with card reader or printers (which are obtained from the credit card processing vendors) it is easy to reach the Talech customer service reps to talk us through the issue and resolve the problems. It keeps up with product inventory levels and gives decent reports.

Contras:

Since I am not familiar with any other POS systems I can’t comment on the cons other than it is geared to restaurants and merchandise retail and not necessarily wineries....(thinking it might be nice for it to also monitor our bulk wine products?)

I am sad to leave this review but it is the truth

Comentarios: After fighting tooth & nail for several months to get a general yearly tax report and all the other reporting issues I am sad to say not all of the issues have been resolved. Customer service varies depending on the person, some are great and some have very little patience for an angry customer. I would like these issues to change.

Puntos a favor:

I love some of the reports provided. I like how the customer details work.

Contras:

I am un happy with the insights reports, they have NEVER been accurate and I have reported this SEVERAL times. I am unhappy with being treated like I am asking for something I should not when it is something everyone would need for tax purposes. I am unhappy with the inventory management, I would like date as to when inventory originally came in and when additional stock was added.

Stay Away

Comentarios: terrible

Puntos a favor:

Quite user-friendly interface. Tech support is there but mostly no helpful

Contras:

We worked with Talech for 4 years and our experience is horrible. First of all, card readers break frequently. You should pay for a new one. Not a problem! But a new one works for 2 weeks, and then you'll need to pay for a new one again, send the old one and so on. We experienced difficulties with charges, and they confirmed that their software didn't work properly. The worst things there were thousands of dollars which were not deposited to our account because of their 'bug'. We accidentally found it out. If you need a safe merchant provider, stay away from Talech.

Great cloud based POS at a great price

Comentarios: For most small businesses that can't afford an expensive POS, Talech is a great option. Easy to use and easy to set up. Great tech support that is included in the price. The product team is always producing great updates with the feedback of their customers. If you are searching through the multitude of options for POS nowadays, give Talech a serious look, you will not be disappointed.

Puntos a favor:

Ease of use, consistent updates and improvements, great tech support

Contras:

Compatibility with hardware is limited. You only have a couple options for printers and card readers. However, the hardware you can use is high quality.

Good product, exceptional customer support

Comentarios: I'm very happy with my POS program from Talech and I'm not even using it to it's full potential! What I appreciate the most is that when I've had a question or a comment, someone has immediately gotten back with me, or concerning an issue, it was very quickly resolved. I've come to cherish great customer service because it's so hard to find!

Puntos a favor:

All the options

Contras:

I can' think of any since I'm not eve using it to it's full potential. As long as you have tutorials for set up (I assume you do) and keep up great customer support - should be good!

Just missed the mark

Comentarios: Overall my experience is poor. I was sold on this program, that it would do everything I needed for my business. It did not live up to its end.

Puntos a favor:

Once you have figured out how to use the software it is fairly easy to use and you can customize it to your specific needs

Contras:

Where to begin. The software is horrible. Every time there is an upgrade something goes wrong. Be it a printer malfunctioning or part of the program not working properly. I spend hours with customer service to get nowhere. They must constantly send out patches for the problems they create.

Excellent Software and Service

Comentarios: Switched from another system that gave us so many problems. What a difference! Talech is intuitive and easy to use. Every system has its technical issues. The technical issues we have experienced with Talech are minimal, and actually get fixed over time! Technical support is also second to none! I get a person on the phone within a reasonable amount of time, day or night; and they can actually adequately assess, explain or fix my issue. Extremely satisfied! I would definitely recommend, and have done so!!

Puntos a favor:

Intuitive, easy to use Minimal technical issues Great technical support

Contras:

Latest update is good, but a little "clunky". Imagine things will get straightened out over time.

Lux Ave boutique

Comentarios: I think this program was for restaurant not retail friendly.then you guys keep up dating and changing the format.once you get use to then then it get change you have to learn all over again.its very easy once you learn it but it get change .if we need technical help we have to leave the message and wait some body to call us back .but no idea when .and if you get a call we may be with our customer can not talk at that time .very frustrating .

Puntos a favor:

Once you understand how to use its easy .

Contras:

Not a retail friendly

Love our Talech POS

Comentarios: We were using another system in our restaurant that was not very user friendly and the monthly fees were a bit high considering the customer service was terrible. Since switching to Talech about a year ago we couldn't be happier. So easy to try new employees to use this system.

Puntos a favor:

The fact that adding or deleating menu items is so simple and training new employees to use this POS system is very easy.

Contras:

The new updat seems slower. I shut down the iPads over the weekend to see if this helps.

pretty good but needs improvement

Comentarios: the inventory system needs to be able to add recipes for drinks to help with inventory. The use of the screens is very nice and easy to use. Customer service is never there and is hard to get a call back in the heat of the problem and is a real drag when things go down and no one answers. Also, if the wifi goes out there needs to be a way to process the cards and put them in a queue until it comes back so customers cards won't be lost and will process later.

Puntos a favor:

ease of use

Contras:

customer service... recipes aren't allowed to take away from inventory if the recipe takes more than one liquor