--- description: ¿Qué piensan los usuarios de ChurnZero? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de ChurnZero gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ChurnZero - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de compromiso del cliente](/directory/30906/customer-engagement/software) > [ChurnZero](/software/157980/churnzero) # ChurnZero Canonical: https://www.capterra.co.cr/software/157980/churnzero Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/157980/churnzero?page=2) > La plataforma de éxito del cliente de ChurnZero ayuda a las empresas a combatir la rotación a través de integraciones de datos, puntuaciones de estado, automatización, NPS y mucho más. > > Veredicto: 129 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa ChurnZero? ChurnZero fue diseñado para los negocios de suscripción digital (SaaS, contenido, servicios) en los que la participación del cliente es clave para el éxito del cliente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 129 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ChurnZero - **Ubicación**: Arlington, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: USD 12 000,00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Bélgica, Canadá, Estados Unidos, Irlanda, Israel, Nueva Zelanda, Países Bajos, Reino Unido ## Funciones - Alertas de cuenta - Alertas y notificaciones - Análisis de texto - Análisis visual - Cartografía del viaje de cliente - Comentarios/notas - Comunicación multicanal - Contratación de personal - Creación de informes y estadísticas - Creación de informes/análisis - Encuestas y comentarios - Estructura de encuesta NPS - Gestión de bajas de la suscripción - Gestión de clientes - Gestión de comentarios - Gestión de contactos - Gestión de correo electrónico - Gestión de cuentas - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de ingresos - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de tareas - Gestión del pipeline de ventas - Herramientas de colaboración - Historial de cliente - Importación y exportación de datos - Informes personalizables - Modelos personalizables - Métricas de rendimiento - NPS para clientes - Panel de actividades - Panel de comunicaciones - Participación del cliente - Recopilación de datos multicanal - Resultado de salud - Segmentación - Segmentación de clientes - Seguimiento de actividades - Seguimiento de interacciones - Seguimiento de la participación - Seguimiento/Análisis de uso - Third-Party Integrations - Visualización de datos ## Integraciones (en total: 33) - AskNicely - Chargebee - ChartMogul - Copper - Freshdesk - Freshsales - Gmail - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Intercom - Jira - Maxio - Microsoft Teams … y 18 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de compromiso del cliente](https://www.capterra.co.cr/directory/30906/customer-engagement/software) ## Categorías relacionadas - [Software de compromiso del cliente](https://www.capterra.co.cr/directory/30906/customer-engagement/software) - [Software de gestión de experiencia del cliente](https://www.capterra.co.cr/directory/30671/customer-experience/software) - [Software para el éxito del cliente](https://www.capterra.co.cr/directory/30961/customer-success/software) - [Software CRM](https://www.capterra.co.cr/directory/2/customer-relationship-management/software) - [Software de seguimiento comercial](https://www.capterra.co.cr/directory/32744/sales-tracking/software) ## Alternativas 1. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [monday CRM](https://www.capterra.co.cr/software/1024614/monday-crm) — 4.7/5 (453 reviews) 3. [Zendesk Suite](https://www.capterra.co.cr/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Customerscore.io](https://www.capterra.co.cr/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 5. [HubSpot Service Hub](https://www.capterra.co.cr/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) ## Opiniones ### "Game Changing CS Platform for Companies of All Sizes" — 4.0/5 > **Doug** | *11 de marzo de 2022* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The CZ team and culture are easily two of the most important factors in why we chose ChurnZero. They're tremendously responsive, incredibly supportive, and understand the CS is a growing field and no one has all the right answers all the time. Our team has been able to adopt and onboard the CZ platform with ease and without an administrator being dedicated to its setup. The ease of configuration, implementation, and integrations were key to being successful immediately. Big shoutout to \[SENSITIVE CONTENT\] - our Success and Implementation team. The support we've gotten has been next-level, and I owe a huge amount of our success with the system to the CZ team proactively knowing what we'd need and leaning in to assist. > > **Puntos en contra**: The UI can be clunky. I really hate the slide out drawer nav ... but there really aren't any details of the system where there are complete misses. ----- ### "The software is great, the team is amazing" — 5.0/5 > **Doug** | *19 de julio de 2021* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The team that supported our onboarding and success has been absolutely next level. Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown. For the last 2 years, our org has operated without a CS platform, so bringing ChurnZero in to the fold has been an immediate game changer for our CS org. The ease of use for CSMs, the increased visibility into tasks, responsibilities, and journeys/plays has made our team more efficient than ever. As we continue to develop our use cases and build out the platform, we continue to be impressed with the capabilities to support our needs. We're still early in our lifecycle with ChurnZero, but have been blown away. As we continue to dig in, we know there's a lot to do, but we're excited at what the platform has unlocked for us already\! > > **Puntos en contra**: The only downside is the inability for an admin to delete custom fields that they created on their own (requires a support ticket). I understand the purpose, but as someone who builds first and thinks later, this leads to a bit of a slow down when I need to go back and clean things up. On that note, the support team has been incredibly responsive and supportive. Second "negative" is the lack of flexibility with the default "dashboard" the command center. Our CSMs/segment leaders would love the ability to create/define/build their own weekly views, but we've been able to make do with the default command center and some custom dashboards. > > Five out of five starts. The team has been amazing from the start, and we're excited to be a part of the CZ Community. No software is perfect, but ChurnZero definitely puts customers first, and we've enjoyed every minute of the partnership so far. ----- ### "Ok Tool but Will Deceive to Close the Sale" — 2.0/5 > **Usuario verificado** | *18 de diciembre de 2018* | Tecnología y servicios de la información | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: Journeys and Plays both have some great elements to them. Journeys for tracking the path of an account through their experiences. Plays for automation or processes. > > **Puntos en contra**: During the sales process they told us their integrations worked a certain way and they had certain functionality that they later told us did not work when we tried to get it up and running during the onboarding process. Unfortunately, this occurred quite a few times with little to no recourse. It is very clear that their team is ok with stretching the truth or not giving the full answer in order to close a sale. If they had been honest with the functionality the whole time it would have been easier to adapt but unfortunately, they kept changing their story causing us to lose time and money in continually changing our processes to suboptimal methods as they revealed the product did not work as expected. Particular pain points: - Emails can be sent from ChurnZero but only with one recipient. - Despite claiming to have a Segment integration, it is not a full integration and is intended for only events. They can set it up to accept attributes but it can be very glitchy. - The HubSpot integration is only "bi-directional" for some attributes and not others. This is not outlined anywhere. - The HubSpot sync only syncs tasks, there is no sync for emails or notes. - The Custom Table interface (where integrations sync to) is really badly formatted making it difficult to read. - The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations. - If a Play is created for an account it creates it for every single contact on the account even if it's just creating a single task for the account - The UI is a little glitchy in places formatting weirdly - There's no way to add your own attributes or upload csvs, all this needs to be done by sending the information to their team. - There is no way to customize how many accounts appear in their lists (known as Segments) meaning only 10 accounts can be viewed at a time (a big pain points for CSMs skimming their account list). I'm sure there's many other nuiances we still have yet to discover. We were really excited for this tool and the possibilities but unfortunately it has been a lot of let-downs in the functionality. ----- ### "ChurnZero changed my life\!" — 5.0/5 > **Elsie** | *13 de julio de 2021* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: ChurnZero gives you visibility on every customer who interacts with your organization. It is an incredibly robust tool that is limited only by the data that you send to it\! If you spend the time to get to know all of the ways that you can leverage CZ you'll never look back. It has completely changed the way that we are able to interact with and empower our customers. The greatest Pro is the people though - the support team is the most responsive I've dealt with (I'm talking replies within MINUTES sometimes) and the Customer Success Managers are the best in the world. They have fantastic webinars and weekly content so it's just the beginning of your best practice adventure. > > **Puntos en contra**: I'll admit it was tricky to set up. But any system like this will be\! That's the nature of robust systems - you need development work and a clear picture on where you are going. But you'll get an implementation specialist who will guide you through every step and (provided you have developer availability\!) you can get through it easily. The only other Con I have is that the Email Tool can't be used for Email Marketing - it's great for one-on-one messages but you can't create big colourful branded emails in it. It's just not robust enough. Instead, I create these in Hubspot and port over the HTML code which is a great workaround but very time consuming. But CZ put out so many massive enhancements and new features I have absolute faith that they'll work on this one day and I'm happy to wait until then (that's saying something\!) > > It's been overwhelmingly positive. I absolutely love the Customer Success Managers that I've been lucky enough to work with - they have been wonderful\! I'm at a place where I've been with CZ for nearly 3 years and I feel like I still have so much more to get out of it - it's the gift that keeps on giving. I think this might be the most dramatically positive review I've ever written\! ----- ### "ChurnZero gives you the most bang for your buck\!" — 5.0/5 > **TJ** | *12 de julio de 2021* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The best thing about ChurnZero's software is the responsiveness of their team and their reflective approach to product development. Their CS team is best in class, and their product is constantly updating to reflect requests from customers. Integrations are a breeze with them, which helps us remain flexible as we need new data in ChurnZero from various sources. > > **Puntos en contra**: There are times where the UX is confusing to me, but once I figure out how to find something, its very easy to use. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/157980/churnzero?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/157980/churnzero) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados