Opiniones de Guesty

Cost effective channel management

Puntos a favor:

Easy to use and good support. Only pay when you have bookings.

Contras:

Nothing it works well for us we don’t have any issues

Love Guesty 5 Years on

Comentarios: Our overall experience has been terrific! Everybody’s nice and again we really rely on Guesty to qualify other apps that we may use

Puntos a favor:

Guesty’s one stop shopping for property management needs is terrific. We use only products that are integrated with Guesty now in our business.

Contras:

Slow to roll out some products, hard to give feedback about poor functionality with products

Started out great, last 6 months have been a nightmare!

Comentarios: when we initially started, we only had 1 listing. in the 4 years we've been with them, we now have 52 listings. we loved their software, and specifically chose them because of the 20+ providers we tested, they were the only one that had a grandparent, parent, child relationship, allowing us to be more flexible in our creation of listings. However, in the last 6 months, their software made changes to our listings on its own, with no approval from us as the user. as a result, during our busiest season, we went from an 82% occupancy, to 58%. it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it. we've had to create our own work around just to avoid the issue. on top of that, we also found out that their integration to booking.com was not mapping correctly, and rather than fixing the issue, we were told to delete the listing and create a new one, loosing years of reviews and other data. On top of all these errors, we worked with the team at guesty to create a pricing structure that was more in line with other providers in the market, signed a new contract with them, and still to this day, they still have not implemented those pricing changes to our account. Lastly, trying to get any response from the guesty team takes days at best, but most likely will be weeks before you actually get any kind of headway leading in to months before anything is actually resolved. for an account we pay thousands of dollars each month, we don't have a dedicated account rep, and the customer service is atrocious,

Puntos a favor:

They are the only PMS system we've been able to find that allows a Grandparent, parent, child relationship when creating listings and having those listings block the correct corresponding properties

Contras:

their price is absolutely exorbitant, their customer service is horrendous, and within the last 6 months, their software (without any changes requested by us as the user), made internal edits to scheduling that costs us thousands of dollars

Warning: Guesty Free Trial Disconnects Other Airbnb Management Software!!

Comentarios: I wanted to create a trial booking site with Guesty, but their process required I link my Airbnb listing first so the listing content could be used on my new Guesty booking site. But when I connected, my existing Airbnb connection to a different booking manager was lost, and my entire Airbnb calendar showed as available! I started to get bombarded with bookings for unavailable dates. Disconnecting Airbnb from Guesty's interface wasn't enough... I had to go to Airbnb & remove the connection there too. Then reinstate all my bookings & decline a bunch of booking requests which caused a lot of angst & harmed my Airbnb status (thank goodness I didn't have instant book turned on!!!). All my minimum stay rules were wiped out at the same time (even though they'd been created on Airbnb). At no point did the Guesty free trial advise that Airbnb only allows one property manager software to be linked, and if I connected Guesty, it deleted whatever I'd previously set up. Incredibly unprofessional and hugely inconvenient.

Puntos a favor:

Fast setup, easy to understand. Price seemed fair.

Contras:

Inflexible process for guest to book is illogical if you're a host with only one property (it too many steps, designed for when there's multiple properties to select from). The Guesty Airbnb setup DOES NOT WARN YOU that by linking your Airbnb account, you'll lose any other active connections you have with Airbnb.

Guesty is Amazing!!!

Puntos a favor:

Guesty has been an amazing platform for our company. It has provided us with more features than ever before, streamlined all of our processes, and is very user-friendly. Everyone at Guesty has been amazing to work with as well. Guesty Support is always available to help with any questions or issues very quickly. Our Customer Success Manager, [sensitive content hidden], has also been great to work with during our transition to Guesty and still is a part of our success today.

Contras:

Guesty has been great to work with and if there is anything you dislike, let them know. They likely already have something in the works to change or streamline any processes or aspects you dislike. If not, they will likely help get you what you need!

Guesty is a Great Solution for Vacation Rental Management

Comentarios: My overall experience with Guesty has been superb. From the sales agent who negotiated a price within my parameters, to the onboarding team and the support team, I have no complaints. I feel I have a partnership with this company and the main goal is for everyone to succeed.

Puntos a favor:

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

Contras:

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

Long Time User

Comentarios: Better than Lodgify, streamline, and Escapia. However, Guesty is not good for enterprise property managers.

Puntos a favor:

Integrates with AirBnB very well. [sensitive content hidden] is a rockstar.

Contras:

Accounting sucks, not past data for cancelled reservations or homes that have off-boarded, slow to update key API connections.

Worst service ever

Comentarios: I greatly despise this company and would never do business with them, or recommend them to anybody. There are several other options that are way better. I would use anybody, but this company has most of them have all the same features, but most likely have a staff that actually cares about what they are doing. The [sensitive content hidden] of this company Obviously set the tone that the only thing they care about is profits and it shows their whole team. Good luck trying to get something done with them or get good customer service.

Puntos a favor:

They have many apps that you can integrate with and use for your properties especially if you just do regular vacation rentals.

Contras:

The integration process was a nightmare they bought our previous company Kigo, and stopped supporting it and forced us to switch over. We had a catastrophic nightmare integration with Vrbo, which would’ve put us out of business. If we didn’t think fast and change the whole nature of our business, nobody over there cares about anything none of the employees are the least bit concerned with anything. They could care less about you as a client.

No PM software is perfect

Comentarios: Overall, the experience is positive and Guesty offers the best option for what our company needs.

Puntos a favor:

The customer service team is the best part about Guesty. They are very quick to respond and help.

Contras:

I don't love the automations feature for communicating w/guests. It is confusing and seems overkill. It is not easy w/70+properties with different needs and multiple platforms.

Look no further, Guesty is the clear choice!

Puntos a favor:

Guesty has gone above and beyond to tailor their services to our unique needs. Everyone we work with has been fantastic--namely our onboarder [sensitive content hidden]. Additionally, Guesty's Help Center is truly unmatched--it's next to impossible to find an issue they don't have an article to support.

Contras:

Not really a true "con", but since we do 30-day minimum stays only, having the ability to use Price Optimizer by month versus nighly adjustments would be nice.

Good product with added value

Puntos a favor:

Very easy to use and implement. Good channel manager

Contras:

Cumbersome to setup and sometimes difficult to link listings.

WORST APP AND CUSTOMER SERVICE I'VE EVER ENCOUNTERED

Comentarios: Overall i felt like i was Beta testing their app for them. THe calendar function on my phone never worked correctly, i was not able to manage bookings in their app, i never recieved push notifications to let me know there was new activity, you will have to manually handle collecting payments yourself. DO NOT USE THIS COMPANY!

Puntos a favor:

Syncing Airbnb was very easy but the other vendors took weeks and it made a huge mess of my calendar which resulted in double bookings.

Contras:

Customer service: there is no phone number, they create a ticket for each issue you ahve so if you ahve more than one, which i had about 6, i had a ticket for each issue. I never heard back from the same person and never succeeded in fixing any of the issues I had.

False Advertisement simply.

Comentarios: Guesty does NOT have SUPPORT. Though the sales team are "escalating the issue" or "handling it" or "contacting support on our behalf". All we have are messages saying to put a payment processor. We asked for a direct call with support to address these serious issues. The Answer: Support is "evaluating the best way to get back to you regarding that" . Yup...They don't know about phones, direct emails, Google Meet, Zoom, Face time, Whatsapp Video etc...They're evaluating!One thing that DOES WORK though...is INVOICING. We've been invoiced:1- An integration that still has not happened2- Monthly invoices for a software that is costing us tons of time and moneyAnyway.. Now with HOSTAWAY and they are honest and know their product.

Puntos a favor:

The advertising was great but reality did not measure up.

Contras:

Simply put...False advertisement.I have been a Vacation Rental Manager for the last 15 years and have used a large array of channel software. We decided the switch to Guesty in October . It was a tight decision between Hostaway and Guesty. We do not use a payment pocessor.We went with Guesty. It has now been a few months and nothing we were told about the aspects of the software is true in our case.Guesty does NOT have a UNIFIED INBOX. Website and Vrbo not covered.Guesty does NOT manage BOOKINGS. You cannot set up reminders for upcoming balance based on your booking schedule. It has to be done manually. Guesty is NOT SAFE. While on a chat with a guest, the chat of another guest appeared! So guest information is not even safe.Guesty is NOT a CHANNEL MANAGER . Special price variations like short stays do not populate to all channels. Only to our website and not other channels. Bummer. Guesty does NOT work without a payment processor. Even though we precised this and were assured it would work.Guesty does NOT CALCULATE booking payments. INTEGRATION does NOT take 5 weeks.

Good service but pricy.

Comentarios: Good. I like it but will love to have some pricing in between a flat fee and a percentage per transaction.

Puntos a favor:

Manage all my properties at one spot. Advanced Analytics.

Contras:

Price and tipe of pricing. Some months that we don't have bookings it's hard to pay.

Guesty Review from Property Manage

Puntos a favor:

Our customer success manager, Joshua, has been incredibly helpful throughout our experience with Guesty! Although we've run into a handful of issues during our time as a Guesty client, he is always quick to respond and find solutions for us.

Contras:

As Guesty has rolled out new features over the last couple of years, we experienced lots of bugs in the early days of new features.

Great software

Puntos a favor:

Couldn't operate my business without them!

Contras:

Has minor glitches sometimes. Account manager is always super helpful!

Great PMS for Vacation Rentals

Comentarios: Awesome

Puntos a favor:

The system is amazing and is perfect for business models that cater to short-term rentals / Vacation rentals.

Contras:

- The interface needs improvement to be user-friendly. - Adjusting rates for multiple listings under the same category should be easier instead of having to manually adjust it per listing

Excellent Stuff

Comentarios: Guesty has played a critical role in helping us understand where our business is going.

Puntos a favor:

All in One. Property mangement excels with Guesty

Contras:

Limited financial information on cancelled reservations.

Amazing Support

Puntos a favor:

Aside for the efficient tool, Guesty has a solid support system

Contras:

I like Guesty so I have no reason not to like it

Absolutely Awful! Will cost you thousands in lost revenue

Comentarios: Terrible support. Slow customer service. Glitchy system and an unusable maze. AVOID AT ALL COSTS!

Puntos a favor:

The promises were strong but absolutely failed to meet any expectations

Contras:

It's a terrible, short-sighted solution that DOES NOT have the direct relationship with major channels (VRBO, AirBNB, Booking.com) or price automation (Wheelhouse) it promises. Prices don't sync, dates are randomly blocked and income reporting is flat-out wrong. I have to check my calendar and reconcile pricing several times a week just to ensure I'm not missing out on stays because of their awful system can't keep up with BASIC functionality. Literally an everyday nightmare, and good luck getting customer service to show any kind of urgency. Expensive, won't refund costs, and lies about its abilities. Really, really hate that I'm stuck with this service and you should absolutely avoid

Happy Customer for 2+ Years

Puntos a favor:

A dedicated customer success team really makes a difference.

Contras:

A few minor software bugs from time to time.

Excellent Communication, Powerful Software, and Time-Saving Automation

Puntos a favor:

I had an outstanding experience with Guesty. Their communication and support were top-notch, ensuring our needs were met promptly. The software provided all the necessary tools for scaling our business effectively. The automation features saved us valuable time. Highly recommended!

Contras:

For us, simply the trust accounting that meets Australian regulations.

Communications Point Of View

Comentarios: In general it has been good, guesty has many functions and I have not discovered them all yet but it has been very useful to develop our functions.

Puntos a favor:

I really like being able to have access to integrated communication channels in the same channel and the customization of responses and tools to optimize the time and reach of our team and guests.

Contras:

The fact that it doesn't update automatically really messes me up a bit. Sometimes it doesn't show me the correct property and having to refresh the page for each chat causes a delay in our daily functions.

Guesty is great!

Puntos a favor:

Guesty has been a really amazing software and tool for us to manage our homes and short-let bookings. I have been using the product daily for a year - there is still a lot to learn, in terms of optimizing the tools available through the software. Guetsy certainly works for us in the way we are using the product and we will continue to evolve with the product.

Contras:

I would like to see the overview page more visual, in the way of demonstrating what today looks like across our portfolio of homes. Check-ins and outs, whos in stay, whos coming soon etc.

Guesty has been an amazing PMS for Misfit Homes in Nashville

Comentarios: At Misfit Homes in Nashville, we have had an overall positive experience with using Guesty as our property management system. Its robust features, including its centralized platform, automation capabilities, channel management, 24/7 guest communication, unified inbox, and data analytics, have helped us to maximize occupancy and overall revenue for our short-term rental clients. The system is easy to use once you get the hang of it, and the support team is always available to assist with any questions or issues. We highly recommend Guesty to any short-term rental management company looking to streamline their operations and grow their business.

Puntos a favor:

Misfit Homes in Nashville has used Guesty for quite some time now. Guesty has been an excellent PMS for our short term rental business. Its centralized platform, automation capabilities, channel management, Guest communication team, unified inbox, and data analytics have made it easy for us at Misfit Homes to manage multiple properties and increase revenue. Additionally, the support team at Guesty, especially [sensitive content hidden] , has been extremely helpful with any questions or concerns we have had while working with their property management system. Their knowledgeable and responsive support team has been an asset in navigating any issues that arise. We appreciate their dedication to excellent customer service and their willingness to go above and beyond to help us succeed in our short-term rental business. Highly recommended!

Contras:

One of the cons of using Guesty as a short-term rental management system is that it can get pricey compared to other PMS options. However, if you are operating in a high demand short-term rental market, the expense is well worth the expense.