18 años ayudando a las empresas costarricenses
a elegir el mejor software

Sobre isolved

Plataforma HCM integral y completamente escalable, adaptada a empleadores de pequeñas y medianas empresas.

Descubre más sobre isolved

Puntos a favor:

The direct deposit feature is priceless. This has saved us a load of time.

Contras:

Netsuite is a bottomless pit of despair. Getting help shouldn't be so hard.

Valoraciones de isolved

Evaluación media

Facilidad de uso
3,9
Atención al cliente
3,7
Funcionalidades
3,9
Relación calidad-precio
3,8

Probabilidad de recomendación

7,1/ 10

isolved tiene una valoración global de 3,9 estrellas sobre 5 según las 577 opiniones de usuarios de Capterra.

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Filtrar opiniones (577)

Nerea
Educadora en España
Administración educativa, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

No lo volveré a usar.

4,0 el año pasado

Comentarios: Ha estado bien probarlo, pero no creo que la vuelva a usar, porque no es práctica para lo que yo necesito.

Puntos a favor:

Está diseñada de una forma muy estética y se le puede dar varios usos.

Contras:

No lo encontré práctico para el tipo de trabajos que yo realizo o mis necesidades.

Alan
Alan
Human Resources Generalist en Perú
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10 000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Payroll processing and HR data entry in one place is great

4,0 el año pasado

Comentarios: The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

Puntos a favor:

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

Contras:

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

Respuesta de isolved

el año pasado

Thank you for taking the time to leave this review of isolved. We are happy to hear isolved has been a great resource for your business!

Victoria
Implementation Manager en EE. UU.
Contabilidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

isolved's ability to be customized

4,0 hace 6 meses

Comentarios: Overall, the platform is great and easy to use.

Puntos a favor:

The ability to grow the platform and customize it as needed to meet customers needs

Contras:

The recent issues with releases. With the majority of releases lately, there have been glitches.

Respuesta de isolved

hace 5 meses

Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be a valuable tool with it's ability to be customizable. We understand that frequent updates can sometimes lead to glitches, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

iSolved Review

3,0 hace 11 meses

Puntos a favor:

Having everything in one place. The ability for employees to clock in at their desk

Contras:

Customer service was not good. Getting answers to problems took days.

Respuesta de isolved

hace 11 meses

Thank you for taking the time to leave a review of isolved! We apologize for your experience with our customer service and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

Melissa
Scheduler en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

isolved Review

5,0 hace 3 meses

Comentarios: Overall, my experience with isolved has been positive. There integrations are seamless.

Puntos a favor:

We enjoy isolved products because it saves us time and money to be able to do the things we need to do.

Contras:

Their mobile app needs to be more user friendly for employees touse

Justine
HRBP en EE. UU.
Recursos Humanos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Time Tracking in iSolved

4,0 hace 5 meses

Comentarios: Overall, I find the isolved HRIS easy to use and appreciate that they are always looking for ways they can improve the platform. This system was a major upgrade from the system my company was using previously.

Puntos a favor:

I have been working out of isolved for a couple of years and find it to be a very intuitive system.

Contras:

As with any HRIS, there are sometimes glitches that cause issues with time cards, but the isolved team is always quick to address and resolve the problem.

Respuesta de isolved

hace 5 meses

We are thrilled to hear how much you love using isolved HRIS! We appreciate your feedback about the time cards, and we will work diligently to address any glitches to ensure a smoother experience for you. If you encounter any further issues or have additional feedback, please don't hesitate to reach out. We are here to support you every step of the way. Thank you for choosing isolved!

Jennifer
Sr. Manager of Product en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Pretty Much There

4,0 hace 6 meses

Puntos a favor:

isolved offers end-to-end solutions for employers. From applicant tracking, onboarding, time-keeping, performance, and payroll, to offboarding and year-end form processing.

Contras:

Though there are many modules available, I'd like to see older features receive enhancements to remain relevant in today's markets.

Respuesta de isolved

hace 5 meses

Thank you for sharing your feedback! We're glad to hear that you find isolved's end-to-end solutions for employers helpful. We appreciate your suggestion regarding improving older features enhancements to remain relevant. Your input is valuable to us as we continue to enhance our platform. If you have any specific areas you'd like us to focus on or if you need assistance with anything else, please feel free to reach out. We're here to help and ensure you have a great experience with isolved.

Luz
HR Director en EE. UU.
Producción de alimentos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Isolved Review

5,0 hace 7 meses

Comentarios: Excellent. I can see how being on the implementation side of the system enables an administrator to learn much more of what the system can do for a company than being a user or individual that was not part of an implementation side. Being on both ends I know if I did not have the prior implementation experience, I would not have known how to further improve the system for the current company I am in or know where there are issues that need to be fixed or improved. Without that prior knowledge I would not have been able to see how vast and amazing isolved can truly be for a company and would have thought it was limited to what was shown through the trainings. Often, I speak with isolved reps and am able to tell them of things I know the system can do to have implemented and current isolved reps are not even aware of that (a bit surprising but I guess it is because I was exposed to more information than the day-to-day reps have when I worked with together with isolved and Insperity). Nevertheless, I love isolved.

Puntos a favor:

1. Customer Service 2. Vast amount of data to work with 3. One place for all your needs 4. Integration with many third parties (recruiting, preboarding, onboarding, background checks, performance management, payroll, time and attendance, compensation management, OSHA reports, personality tests, the list is endless).

Contras:

Benchmarking is only using data from current clients. Does not use 25th, 50th, 75th, 90th and so forth benchmarking. It is limited and not a full compensation management tool. Reps pick and choose what access to give admins even when an admin requests certain options. It is not consistent. Admins should have ability to have access to anything as long as they are properly trained on it.

Autumn
HCM Benefit Specialist en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Make your life easier with iSolved Benefits Administration

4,0 hace 9 meses

Comentarios: After about year in the system, it has been a learning experience. But it has been fun and interesting learning the system capabilities and sharing those with our clients. You can keep it simple, or you can really customize it to your own and have whatever information you choose to loaded into the system. It's really versatile!

Puntos a favor:

iSolved offers a user-friendly online platform for your employees to review and elect their benefits. The system allows you to customize your enrollment experience. With it's workflow process, it sends notification to your chosen Client User, reducing the need for HR intervention.

Contras:

Some of the setups can be convoluted, but iSolved does offer responsive customer service to assist with any questions/issues you may come across.

Respuesta de isolved

hace 9 meses

Thank you for taking the time to leave this review of isolved. We are so happy to hear that the customer support team continues to be a great resource for you and your business. Please don't hesitate to reach out if you have any questions.

Mike
Director of Human Resources en EE. UU.
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Isolved in my experience

4,0 hace 10 meses

Comentarios: Overall the experience has been rewarding and a good asset for my role. I like the product and have suggested it as an option to peers in the community.

Puntos a favor:

I like the availability of the system to grow with companies and provide additional platforms dependent on the company needs. I really enjoy the ease of use of the product.

Contras:

Service response is lacking at times. I would like the response to questions or issues to be more timely.

Respuesta de isolved

hace 9 meses

Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out if you have any questions.

Denise
Human Resources Manager en EE. UU.
Banca, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Could focus more on customer needs rather than the look of your product. New format is awful!

4,0 hace 9 meses

Comentarios: Mediocre at best! Initially impressed and now there are too many things that don't flow and are not a time saver, rather a time sucker!

Puntos a favor:

Initially seemed easy to use for standard items. Definitely can improve on many levels of their integrated piece-meal system platforms - if only they cared enough to ask and listen!

Contras:

2 years in, they don't care as much, are not customer oriented as they touted. They don't listen to their customers wants, needs, and requests. Our priorities appear to be insignificant. We may be looking for another vendor, especially when it comes to special requests for bank auditors, they don't feel that's important to jump on special reports.

Respuesta de isolved

hace 9 meses

We apologize for your experience with isolved and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

Abbey
HR Manager en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Lots of bang for your buck

5,0 hace 12 meses

Comentarios: A great value and great customer support.

Puntos a favor:

The amount services you get for the cost is a great value.

Contras:

The employee interface has two different views - classic and the updated. It’s confusing.

Jim
HR Manager en EE. UU.
Electrónica de consumo, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

isolved Denkai review

4,0 el año pasado

Comentarios: Disappointing. I've made complaints and get plenty of concerned lip service, but no action.

Puntos a favor:

Very easy to use for both administrators, managers, and employees.

Contras:

Customer service and support is terrible. Everyone is a sales person. Very engaged with you if you're interested in buying an add on. Non-existent if you're not. Communication with my rep is non-existent. I understand turn-over issues, so if you let me know in advance that you're experiencing support issues, I'm willing to work with you. I'm constantly in the dark. I feel like we don't matter because we're a small company.

Respuesta de isolved

el año pasado

Hello! Thank you for leaving your honest review of isolved. We certainly don't want you to feel that you are in the dark. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at [email protected] so we can get you connected with the proper support.

Erin
VP of HR en EE. UU.
Productos químicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Why I love isolved!

4,0 el año pasado

Comentarios: Overall, iSolved has become our comprehensive HRIS, significantly making my job much easier.

Puntos a favor:

I appreciate the streamlined process of payroll administration, facilitated by an efficient timekeeping system. The accessibility for supervisors and managers to edit and approve time cards within their respective departments adds a layer of convenience. Furthermore, the Share and Perform system proves to be an invaluable tool for monitoring performance reviews and establishing and tracking goals. The University, serving as our LMS, stands out with its user-friendly interface, enabling seamless report generation and the customization of training videos tailored to our company's specific needs.

Contras:

Certain aspects of the performance and learning management systems presented initial challenges during setup. However, after successful implementation, they have proven to be highly effective and functional.

Respuesta de isolved

el año pasado

Thank you for sharing your positive experience with isolved and for highlighting the ease of the interface!

Amy
Payroll en EE. UU.
Contabilidad, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Amazing Time Saving Product

5,0 hace 10 meses

Comentarios: Using this platform has saved me valuable time in my daily tasks.

Puntos a favor:

Ease of Use in features related to payroll & Time.

Contras:

None at the present time, we are fully satisfied

Jennifer
Benefits Coordinator and Payroll en EE. UU.
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

iSolved works for us.

4,0 hace 12 meses

Comentarios: Good. I just wish I could do more on my own before calling for help.

Puntos a favor:

Isolved software works well for our company.

Contras:

I wish there were better help screens in isolved for administrators.

Respuesta de isolved

hace 11 meses

We're pleased to hear that isolved is working well for your company.

CAROLYN
Sr. HR Manager en EE. UU.
Servicios jurídicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Why I like Isolved

5,0 el año pasado

Comentarios: It has been very good. I especially like the customer service.

Puntos a favor:

It is a very user friendly platform. It does not take much training to understand the product.

Contras:

The reporting module is very difficult. The language does not translate well to the basic user

Brian
Human Resources Manager en EE. UU.
Administración gubernamental, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

iSolved for a Small City

5,0 hace 7 meses

Comentarios: As the system grows iSolved has failed to update many of the smaller functions in their core HRIS and instead added functions behind a module-based paywalls. Not every organization needs a full module, but many need more that the most basic functionality available with the basic system.

Puntos a favor:

Isolved provides a comprehensive suite of functions in a user friendly and effective HRIS package. It has never failed to meet our basic needs and still has greater ptontial for use by our City.

Contras:

As the sytem greows iSolved has failed to update many of the smaller functions in ther core HRIS and instead added functions behind a moduale based paywa;;. Not everyorganizations needs a full modicle, btu many need more htat the bost basic funcctionality.

Esmeralda
Accounts Payable and Payroll Administrator en EE. UU.
Hospital y atención sanitaria, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Efficient Payroll

5,0 hace 7 meses

Comentarios: Overall, isolved has significantly improved our payroll processing efficiency and accuracy. It's a reliable and powerful tool that has made my job much easier.

Puntos a favor:

The user-friendly interface and efficient payroll processing.

Contras:

Administrators cannot upload a profile photo.

Kiel
TLM Lead en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

My review of iSolved

4,0 hace 6 meses

Comentarios: Overall I have enjoyed working in iSolved.

Puntos a favor:

Having a payroll and time side in one system.

Contras:

The release of fixes and new features needs work to make sure everything works as expected.

Respuesta de isolved

hace 5 meses

Thank you for sharing your feedback! We're thrilled to hear that having payroll & time in one system has been benefical for you. We understand that frequent updates & releases of fixes can sometimes lead to outages, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

Cassie
Client Success en EE. UU.
Contabilidad, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Usability

4,0 hace 6 meses

Comentarios: It has been great so far, only a year in but I like it so far :)

Puntos a favor:

I really like how easy it is to use once you get used to how it thinks. Initially learning the system does take a good bit of work but once you learn the basics, even if you don't know the answer right away it is easy to know where to find it.

Contras:

There is some inconsistencies with formatting and I think maybe having more mobile accessibility for the basic payroll functions would be helpful for clients.

Respuesta de isolved

hace 5 meses

Thank you for sharing your positive experience. We understand that transitioning to an online platform can be a learning curve, but we're glad to hear that it has been a positive change for you.

Bethany
VP, Operations en EE. UU.
Recursos Humanos, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Service Bureau Review

4,0 hace 11 meses

Puntos a favor:

I like that it is continuously evolving. Most of the time new features are released and there is no additional cost for those features that are "keeping up" with similar platforms. Resources for learning are excellent and make it so that SB's can be very self sufficient.

Contras:

Pricing is high especially to be completive with ADP, Paychex etc.

Respuesta de isolved

hace 9 meses

Thank you for sharing your feedback. We're pleased to hear that isolved is helping you with maintaining documents and streamlining approval processes. We're continuously working to enhance our offerings and provide the best value for our customers.

Michelle
Payroll Accountant en EE. UU.
Producción de alimentos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best Customer Service Hands Down!

5,0 hace 7 meses

Comentarios: Overall, in my 25 years experience in Human Resources and payroll, isolved has been my absolute favorite provider. They are the sweet spot for small to mid-sized companies at this time and I highly recommend them.

Puntos a favor:

I've managed provider relationships for over 20 years and I have never experienced customer service that's better than isolved's.

Contras:

I would love it if the reporting feature could be more robust and user friendly.

Jason
Payroll Operations Specialist en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

isolved!!!

3,0 el año pasado

Comentarios: My overall experience with isolved has been fraught

Puntos a favor:

I like isolved because it is a payroll software

Contras:

I don't like isolved because it's not customizable enough and there are a number of UI pain points that hamstring my productivity

Respuesta de isolved

el año pasado

We are sorry to hear you are having challenges with customizing the platform. We would love to have the opportunity to work with you. Please feel free to contact me at [email protected]

PATRICIA
HR ADMIN en EE. UU.
Automoción, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

isolved will solve payroll headaches

5,0 hace 7 meses

Comentarios: isolved has everything we need from onboarding to payroll, the isolved system makes my job much easier.

Puntos a favor:

Isolved is easy to use, with great customer service if needed

Contras:

I have no cons with isolved. program is great as is the customer service