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Sobre NinjaOne

NinjaOne (anteriormente NinjaRMM) es una solución de gestión de TI todo en uno, muy fácil de usar y muy útil para proveedores de servicios gestionados y profesionales de TI.

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Puntos a favor:

Ease of use, Cost, No false positives, excellent account management.

Contras:

Lack of built in scripting. Has custom scripting capability but a small script database.

Valoraciones de NinjaOne

Evaluación media

Facilidad de uso
4,7
Atención al cliente
4,7
Funcionalidades
4,5
Relación calidad-precio
4,7

Probabilidad de recomendación

9,3/10

NinjaOne tiene una valoración global de 4,8 estrellas sobre 5 según las 202 opiniones de usuarios de Capterra.

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Filtrar opiniones (202)

Roberto
IT Manager en España
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

La solución más completa para MSPs

5,0 el año pasado

Comentarios: Gracias a NinjaOne hemos podido ofrecer una completa solución de monitorización para nuestros clientes por un coste razonable y permitiéndonos crecer en este ámbito de desarrollo, junto con una compañía como NinjaOne, que ofrece estabilidad, garantías y un excelente soporte técnico y comercial.

Puntos a favor:

Facilidad de uso y de implementacion. Muchísimas características para monitorización. Ejecución de scripts remotos. Herramientas de control remoto integradas. Sistema de línea de comandos remota. Integración con multitud de herramientas de terceros. Solución propia de backup. Solución propia de gestión de documentación. Solución propia de sistema de ticketing. Soporte técnico y comercial excelente del fabricante.

Contras:

Si tuviese que decir algo, aunque no impacta en el buen funcionamiento del producto, sería que echo de menos la posiblidad de una mayor personalización del dashboard.

Jonatan
Co-founder & CEO en España
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Mejor software de monitoring para MSP

5,0 hace 3 años

Comentarios: En general la experiencia con NinjaRMM es muy buena, y hay que destacar que siempre están implementando mejoras en el sistemas que desde hace unos meses ha ido mejorando mucho.

Puntos a favor:

- Fácil implementación - Posibilidad de implementar & customizar alertas (servicios, procesos, event viewer,etc(...)) - Compatibilidad con Mac* - Integración de antivirus (Bitdefender o Webroot) desde NinjaRMM - Posibilidad de control remoto de equipos/servidores (Windows/Mac)

Contras:

- No puedes personalizar el dashboard principal - Poca integración con SNMP v3 para monitorización avanzada - Pocas opciones de automatización para Mac (Instalación/Updates) o gestión de equipos Mac - Poca integración con Linux - No desarrollada la parte de integración con Hyper-V como sistema de virtualización (VMware, si)

Oscar
Analista IT en Colombia
Tecnología y servicios de la información, 10 000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Da una gran experiencia.

5,0 hace 7 meses

Puntos a favor:

Tiene buenas herramientas, informes, tareas y comandos.

Contras:

Siendo sincero no veo nada de malo en esta plataforma.

Sebastian
Information Tecnology and services en Colombia
Tecnología y servicios de la información, 10 000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

buena.

4,0 hace 7 meses

Puntos a favor:

Me parecion un aplicativo muy util en cualto a la asistencia remota, es facil de utilizar y su interfas es agradable a la vista.

Contras:

podria decirce que por el momento no he encontrado nada de malo en este aplicativo.

Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10 000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Es de mucha ayuda

4,0 hace 7 meses

Puntos a favor:

Este aplicativo es de gran ayuda para brindar soporte IT remoto es intuitivo.

Contras:

Puede tornarce algo lento cuando no se tiene buen internet.

Roberto
Innovation Technician en España
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Gran producto de monitorización y gestión todo en uno

5,0 hace 2 años

Puntos a favor:

Centralizar las alertas La posibilidad de afinar qué se quiere monitorizar y cada cuánto tiempo Generar nuestras propias alertas Variedad de checks Facilidad de despliegue Organización jerárquica de los recursos monitorizados El equipo de soporte y acompañamiento

Contras:

Para nuestros casos de uso consideramos que la herramienta cumple con las expectativas

Brayan
Analista de sistemas en Guatemala
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Rapido y Eficiente como un Ninja

5,0 el año pasado

Puntos a favor:

es un aplicativo muy util en muchoscaso, ya que sus herramientas son completas e intuitivas.

Contras:

Puede llegar el caso que el equipo no compla con las caracteristicas o se ponga lento en una que otra ocacion.

Usuario verificado
Usuario de Linkedin verificado
Construcción, 10 000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Programa que simplifica bastante la forma de trabajo

5,0 hace 12 meses

Comentarios: De momento la experiencia es muy positiva.

Puntos a favor:

Fácil de utilizar e implementar, con bastantes herramientas de control.

Contras:

Destacaría la falta de personalización del dashboard.

Gil
Gil
CTO en EE. UU.
Usuario de Linkedin verificado
Contabilidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Best-in-class RMM for internal IT Departments

5,0 el año pasado

Comentarios: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Puntos a favor:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Contras:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Tomson
IT Administrator en Australia
Ingeniería civil, 501-1 000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

NinjaOne - Great potential

4,0 hace 3 meses

Puntos a favor:

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Contras:

The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Jason
Support Consultant en Sudáfrica
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

NinjaOne - You are asured to be kicked out of the system repeditivly.

1,0 hace 2 meses Nuevo

Comentarios: Will never recommend the product to anyone ever.
You are guaranteed to lose all your tickets work.
it is like gaming in the 90's
Save and save often.

Puntos a favor:

Looks pretty and i would say that is where it ends.

Contras:

Constantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Eliot
Technical Lead en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

A solid, simple, modern RMM solution

5,0 hace 3 meses

Comentarios: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Puntos a favor:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Contras:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Tim
Tim
Director of Technology en EE. UU.
Usuario de Linkedin verificado
Servicios para instalaciones, 1 001-5 000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Best RMM tool on the market

5,0 hace 4 años

Comentarios: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Puntos a favor:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Contras:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Erik
Erik
IT Specialist en Países Bajos
Usuario de Linkedin verificado
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Ninja RMM was what we were waiting for

5,0 hace 3 años

Comentarios: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Puntos a favor:

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Contras:

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Jessica
Jessica
Lead Instructor & Senior Network Administrator en EE. UU.
Usuario de Linkedin verificado
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great RMM with additional capabilities continuously added - Great price!

5,0 hace 10 meses

Puntos a favor:

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Contras:

Nothing - usually there is something, but I have no cons.

Grant
Network Engineer en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Favorite RMM to use and manage

5,0 hace 3 meses

Comentarios: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Puntos a favor:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Contras:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Regina
Regina
IT Director en EE. UU.
Usuario de Linkedin verificado
Juegos de ordenador, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Huge bang for your buck!

5,0 hace 2 años

Comentarios: We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.

Puntos a favor:

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

Contras:

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

Patrick
Patrick
System administrator en Canadá
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Best RMM in the business

5,0 hace 3 meses

Comentarios: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Puntos a favor:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Contras:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Gary
Consultant en EE. UU.
Redes informáticas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ninja meets all requirements

5,0 hace 4 años

Comentarios: I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me untold hours by not having to go onsite and by automating many routines.

Puntos a favor:

The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools.

Contras:

I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding!

Warren
General Manager en RU
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Alternativas consideradas:

A very affordable RMM solution.

4,0 el año pasado

Comentarios: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Puntos a favor:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Contras:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Adam
Tier 3 Support Technician en Irlanda
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

NinjaOne: A 5-star product

5,0 hace 2 años

Comentarios: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Puntos a favor:

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Contras:

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

Chalden
Network Technician en Sudáfrica
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Amazing RMM software.

5,0 hace 2 años

Comentarios: I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.
The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Puntos a favor:

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.

Contras:

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Anthony
Directeur Technique en Francia
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The Best RMM pour IT

5,0 el año pasado

Comentarios: have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

Puntos a favor:

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Contras:

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Mario
CEO en España
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Optimizing time while NinjaRMM does routine work for us

5,0 hace 3 años

Comentarios: Little by little we are configuring and customizing your policies to work for us. At first it cost us a little but we have the help of NinjaRMM

Puntos a favor:

Once they learn how to use it, the interface is very comfortable and productive. The ability to personalize everything to the way we work in the company.

Contras:

It still has few integrations. They still don't have it, for example, zendesk (and they use it to support me). Let's see if they improve soon

Corey
Enterprise IT Service Desk Manager en EE. UU.
Construcción, 10 000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Great Experience So Far

5,0 hace 4 años

Comentarios: The entire process of working with them on pricing, getting demos, trials, implementation, support afterward has been simply stellar. I can't recommend them enough.

Puntos a favor:

Single Pain of Glass for so many things is great.

Contras:

Some minor features and details not yet available, but I have been assured they are on the roadmap.