--- description: ¿Qué piensan los usuarios de UserTesting? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de UserTesting gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UserTesting - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de experiencia del usuario (UX)](/directory/31036/ux/software) > [UserTesting](/software/173755/usertesting) # UserTesting Canonical: https://www.capterra.co.cr/software/173755/usertesting Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/173755/usertesting?page=2) > UserTesting ayuda a las organizaciones a crear una gran experiencia al cliente impulsada por insights humanos. > > Veredicto: 130 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa UserTesting? Equipos de producto, profesionales de marketing y los ejecutivos de experiencia digital y del cliente todos los sectores, incluidos comercio minorista, servicios financieros, atención médica, B2B, tecnología de consumo y otros. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 130 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: UserTesting - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: USD 250,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Análisis de búsquedas de usuarios - Creación de informes/análisis - Creación de prototipos - Encuestas y comentarios - Gestión de comentarios - Gestión de flujos de trabajo - Herramientas de colaboración - Hoja de ruta del producto - Panel de comunicaciones - Recopilación de datos multicanal - Segmentación por público - Tests de usabilidad - Third-Party Integrations - Trayectoria del usuario ## Integraciones (en total: 5) - Google Calendar - Jira - Microsoft Outlook - Slack - Trello ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de experiencia del usuario (UX)](https://www.capterra.co.cr/directory/31036/ux/software) ## Categorías relacionadas - [Software de experiencia del usuario (UX)](https://www.capterra.co.cr/directory/31036/ux/software) - [Software de gestión de experiencia del cliente](https://www.capterra.co.cr/directory/30671/customer-experience/software) - [Herramientas para pruebas de usabilidad](https://www.capterra.co.cr/directory/32295/user-testing/software) - [Soluciones de gestión de productos](https://www.capterra.co.cr/directory/30865/product-management/software) ## Alternativas 1. [Dovetail](https://www.capterra.co.cr/software/174077/dovetail) — 4.6/5 (97 reviews) 2. [Userlytics](https://www.capterra.co.cr/software/181202/userlytics) — 4.7/5 (55 reviews) 3. [TryMyUI](https://www.capterra.co.cr/software/178072/trymyui) — 4.0/5 (23 reviews) 4. [XM for Strategy & Research](https://www.capterra.co.cr/software/72396/strategy-and-research) — 4.7/5 (424 reviews) 5. [Lucky Orange](https://www.capterra.co.cr/software/150695/lucky-orange) — 4.7/5 (260 reviews) ## Opiniones ### "UserTesting Review" — 4.0/5 > **James** | *28 de enero de 2020* | Aerolíneas/aviación | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future. As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI. > > **Puntos en contra**: Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work. > > Love it and have recommended it to friends in the same field. ----- ### "Very easy to use and better than competitor platforms used." — 5.0/5 > **Alex** | *15 de junio de 2022* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Being able to playback videos that include a view of the user's screen as well as a webcam view of their face makes watching the videos engaging. But the best thing is the ease at which you can set up tests and set quotas and screening criteria. > > **Puntos en contra**: The dashboard playing back the data is a bit clunky and the data requires a bit of tidying up once exported into excel (data is presented across multiple worksheets and requires combining). > > Very positive experience, easy to use and the tests are often completed within 24-48 hours. ----- ### "Best platform for website and app testing" — 3.0/5 > **Rajnish** | *17 de abril de 2022* | Ingeniería civil | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The best thing about usertesting is that it pays much better than other testing sites like utest or testlio. It pays 10$ for some simple tests which require just 10-15 minutes. There are some tests in which we need to attend live discussions and those tests pay 30-90$ which is excellent. Another thing I like about usertesting is that step by step instructions are given for every tests due to which it is easier for persons who are new to testing. Also, the payment gets processed within a week or 10 days. Apart from that, the User Interface of the desktop website and the app is pretty good. > > **Puntos en contra**: The thing I dislike about usertesting is that the notification system is not good. In order to get new tests, one must keep the browser or the app open, else we miss the test opportunities. I find this thing quite annoying. > > My overall experience with Usertesting is excellent. ----- ### "Amazing tool" — 5.0/5 > **Samuel** | *10 de diciembre de 2020* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I guess the tool overall is very easy to use, you'll find your test have participants assigned in less than 20/30 min or around 2 hours for live conversation moderated tasks. The team at Usertesting is also amazing and always willing to help out. > > **Puntos en contra**: there are a few things that need improvement, but these are very small things and mostly on new functionalities that are being worked on. ----- ### "A Consistent and Valuable Platform for Detail-Oriented Testers" — 5.0/5 > **Usuario verificado** | *29 de septiembre de 2025* | Producción audiovisual | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Engaging Work: There are always varying tasks that are interesting. This allows you to test anything from websites, to apps, of all sorts of sectors, keeping the work from becoming monotonous. Skill Development: It sharpens your ability to analyze usability design significantly. And hones your skills in pattern recognition and providing structured, data-driven feedback. User-Friendly Interface: The platform itself is very intuitive. The entire process is very straightforward, from recording tests to submitting reports. Reliable Payments: Payments are processed automatically and reliably every week via paypal. You always know when to expect your earnings. Impactful Feedback: It's rewarding to know that your detailed insights are directly used by developers and designers to create better user experiences. > > **Puntos en contra**: Inconsistent Test Availability: Inconsistency of available tests. You can qualify for a bunch of tests one week then the next week not qualify for even one, making it unreliable as a sole source of income. High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than actually taking tests. In a whole hour you might qualify for one or two on a good day, which can be frustrating. A more intelligent matching system would be beneficial. Payment Can Feel Low for Effort: While the payment is fair, when you factor in the time spent on screeners and the detailed feedback required for a 15-20 minute test, the effective hourly rate can be lower than it initially appears. Limited Direct Communication: There is little to no direct collaboration with the clients. You provide your feedback into a void and rarely see the outcome or get to discuss your insights further. > > I've been a freelance usability tester on UserTesting for over three years. It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to companies looking to improve their digital products. The work is engaging and perfect for those with an analytical mind and strong attention to detail. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/173755/usertesting?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/173755/usertesting) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados