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Sobre Nextiva

Nextiva Chat permite aumentar los ingresos, brindar un servicio más rápido y aumentar la eficiencia. Interactúa fácilmente con clientes y clientes potenciales.

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Puntos a favor:

I like how quick their service is when it comes to asking questions or needing to add a new line.

Contras:

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

Valoraciones de Nextiva

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,6
Funcionalidades
4,6
Relación calidad-precio
4,6

Probabilidad de recomendación

8,7/10

Nextiva tiene una valoración global de 4,6 estrellas sobre 5 según las 890 opiniones de usuarios de Capterra.

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Filtrar opiniones (890)

Usuario verificado
Usuario de Linkedin verificado
Formación profesional y coaching, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Supervisa las llamadas

4,0 el año pasado

Puntos a favor:

Tiene muchas ventajas que se pueden aprovechar en cualquier empresa como es la comunicaciones unificada, se justan fácilmente la capacidad y los servicios según sus necesidades cambiantes. Puedes agregar o eliminar usuarios, ajustar las funciones y ampliar la infraestructura sin tener que preocuparte por costosas inversiones en hardware o cambios complicados en la configuración. También puedes acceder a las nubes desde cualquier lugar y cualquier momento.Una de las cosas que este software lo hace interesante es que utilizan tecnologías de cifrado, redundancia de datos y servidores seguros para proteger la información confidencial y garantizar el funcionamiento continuo del servicio.

Contras:

Debes si o si depender del Internet.. ya que la información está en una nube; se necesita un ancho de banda adecuado para un mejor funcionamiento. También requieres una capacitación para poder usar su interfaz y el costo de los planes los veo muy elevado.

Respuesta de Nextiva

el año pasado

Hello, there. Thank you so much for taking the time to leave us your review and feedback. We are delighted to hear your thoughts about your experience with our services. Should you need anything, feel free to reach out.

Valentina
Coordinador Operaciones en Colombia
Comercio mayorista, 1 001-5 000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Hace todo mas facil

5,0 hace 10 meses

Puntos a favor:

Permite que las transiciones sean mucho mas faciles y efectivas de realizar.

Contras:

Lo unico es la falta de capacidad para incorporarce o integrarce con otras herramientas.

Usuario verificado
Usuario de Linkedin verificado
Contabilidad, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Nextivia Opinion

3,0 hace 10 meses

Comentarios: Buena experiencia general

Puntos a favor:

Lo que más me gusta de Nextivia es que ofrece una solución integrada y fácil de usar que permite gestionar todas las conversaciones y el compromiso con los clientes y los equipos en un solo lugar. Nextivia combina las comunicaciones con herramientas de productividad, experiencia del cliente, análisis, inteligencia artificial y automatización

Contras:

Lo que menos me gusta de Nextivia es que no es un servicio gratuito. Hay que pagar una tarifa mensual o anual para acceder a sus funciones y beneficios . También me gustaría que Nextivia tuviera más opciones de personalización y compatibilidad con otros sistemas y aplicaciones.

Karen
Karen
attorney en EE. UU.
Usuario de Linkedin verificado
Práctica de la abogacía, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Try them out!

5,0 hace 2 meses Nuevo

Puntos a favor:

Price, ease of use, access remotely with no issues.

Contras:

Website for administrating can be confusing to navigate at times.

Nathan
Director of IT en EE. UU.
Muebles, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

An incredibly useful VoIP solution

5,0 hace 2 meses

Comentarios: My overall experience is excellent. Nextiva works 99% of the time and is very easy to setup. Our account manager is very responsive and customer support has resolved just about every issue in under 2 days.

Puntos a favor:

Nextiva works very well for internal and external communication between our employees and customers. It has a lot of functionality that is simple to setup. Our account rep [sensitive content hidden] is awesome and works with us on everything!

Contras:

The administrative management of the account could use some uplift in UI/UX. It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense.

Armando
Marketing Manager en México
Servicios jurídicos, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Call Tracking

2,0 hace 2 meses

Puntos a favor:

The pricing, compared to other platforms, this is always a good option for small companies with teams with no more than 10 people and at very early stages of growth.

Contras:

While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies. Call tracking and being able to fully pinpoint where the action happens is a must, and Nextiva needs to work more in this area.

Harry
Property Manager en EE. UU.
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

nextiva a new begining

5,0 hace 3 meses

Puntos a favor:

Everything would be the easy answer, it was easy to setup, received the phones much sooner the expected the installation was plug in and go. then came the service meeting and one on one. Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they gave you a contact number for customer solutions. when you have any question from how to to what does that mean get's answered during the call. FANTASTIC!!!!

Contras:

There is really nothing that I don't like as yet with Nextiva.. I guess if I had to come with something I wish they had a better manual for the phones.

Chris
Operations Manager en EE. UU.
Seguros, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Nextiva has been a Great Service

5,0 hace 2 meses

Comentarios: We have had great service with Nextiva and when we have an issue, they offer several options to obtain tech support. And we have been very satisfied with their service, tech support and equipment.

Puntos a favor:

The service, as it is very user friendly. We are able to control most of the set up and installing a new user and or phone. The cost is very good when comparing features to other Voip Providers. The Features that come with the service is great and we have been very satisfied.

Contras:

Nextiva One started out with a lot of issues but they have made some great updates and hopefully they keep enhancing it.

Robert
Manager en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A Solid Choice You Won't Regret

5,0 hace 2 meses Nuevo

Comentarios: Nextiva is a lot better in CS than our previous phone company. It is clear what we are paying for and the services we get. There is no confusion during the initial process, even though I am not a technical guy. I'm just a small business manager but I was able to set up the entire phone menu system myself. Great product.

Puntos a favor:

Customer service is great. Ease of Use is there. Clarity in how to get to your goals for the phone system.

Contras:

There is not much I don't like. Nothing so huge that it would need to be mentioned.

Richard
Principal Lawyer en EE. UU.
Práctica de la abogacía, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Nextiva is the best system around

5,0 hace 2 meses Nuevo

Comentarios: Nextiva is an excellent telecommunications service. I have used a few, but Nextiva is the best.

Puntos a favor:

Telephone service is great. The cost quite reasonable and the technical support fast and fabulous. I also use the e fax system which is excellent in every way, easy to use and quite comprehensive. Unlike other systems which have you email to a system - and deliver it to one fax number, Nextiva has a fax portal where you can send a fax to multiple fax numbers as well as sending the faxed documents to an email address. Cost, service and support are superior to all other systems I have tried.

Contras:

Nothing in the system is an issue - works well

Cliff
President en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great service for the cost

5,0 hace 2 meses

Comentarios: it has been a great experience. We needed a new phone solution and with in just a few days, we were set up and ready to use it. They also sent us hard phones at no cost to use in the office.

Puntos a favor:

The cost is very affordable! The application is very easy to use and always have new updates rolling out.

Contras:

Sometimes, it is glitchy but with the new updates and support we typically have a solution with in a day.

Aaron
Senior Partner en EE. UU.
Banca, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

As promised

5,0 hace 2 meses

Comentarios: I was pleased with my overall experience.

Puntos a favor:

Customer service was knowledgeable and friendly.

Contras:

I am not in love with their online user interface

Kim
Administrative Manager en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Business Phone System

4,0 hace 2 meses

Comentarios: It was easy and fast and affordable. When I email the support team they get back to me right away.

Puntos a favor:

I can download the Nextiva App on my cell and answer calls for the office from my cell at anytime anywhere.

Contras:

I don't like setting up the call flows.

Aaron
Owner en EE. UU.
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Trying to leave Nextiva was a nightmare

3,0 hace 4 años

Comentarios: I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.

Puntos a favor:

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

Contras:

Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates. When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues. When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free. Don't walk, run far far away from Nextiva.

Respuesta de Nextiva

hace 4 años

Hello Aaron, thank you for sharing your feedback with us. We're sorry to see you go and wish you and your team the best. If we can help you with anything, please let us know.

Ariz
Director en EE. UU.
Administración educativa, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

It's expensive, but they have really good customer service.

5,0 hace 9 meses

Comentarios: It's mostly just communicating with customers. The system makes it easy for us to communicate with the customers, which is exactly what we want.

Puntos a favor:

It's fairly easy to use. They also have excellent customer service. Anytime we need anything, we're able to give them a call and they are able to make the adjustments or show us how to make the adjustments.

Contras:

There are some features that are missing that other voice over IP services have. Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or leave us a voicemail. I think they're working on this functionality, but it has not been implemented yet. A lot of customers text us, and it would be great if we got a notification so that we can get back to them quickly. Also it would be nice if we were able to upload greetings that didn't have to meet the 8K HZ quality thresholds. It would be really nice if we were able to record a simple message on our phone or computer and upload it as a greeting.

David
President en EE. UU.
Administración educativa, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Nextiva Took Care of My Small Business

5,0 hace 9 meses

Comentarios: Really good firm and great service. I would NOT consider a change. Yes, things are less than perfect, but I have learned that even the best high tech services are flawed and to be content with the best available. I feel Nextiva is the best available, so I'm satisfied right where I am!

Puntos a favor:

My small business has been using Nextiva for maybe 10 years. We are very pleased with every aspect of the company. Prior to finding Nextiva, for the first decade of our company's existence, we muddled through several smaller providers who tried their best, but in the end, failed to deliver. We tried one very large company, Comcast, which messed us up with the classic scam of promising features during the sale but then reneging at implementation. Nextiva is the perfect middle-ground. They focus on VOIP and related communications services, they're not so big that this is one fraction of their company, and they're not so small that they simply do not have the capacity to handle the constant technological upgrades necessary to maintain our heads above the high-tech water. Recently, I contacted Nextiva tech support to configure more phones for our workers and they did everything smoothly and remotely.

Contras:

Our phone app for taking VOIP calls on our cell phones could be better.

Chris
Director of Operations en EE. UU.
Materiales de construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Best Customer Service in the VOIP Business!

5,0 hace 7 meses

Comentarios: Overall, the experience with Nextiva has been great. It has improved the efficiency and professionalism of our business.

Puntos a favor:

Nextiva's customer service team is truly unmatched. We made the switch from AT&T after 30-years and have been so impressed with everyone we've dealt with at Nextiva.

Contras:

The onboarding process could use some improvements as it is quite overwhelming for someone who does not work in the VOIP business.

Chris
Unified Communications Director en EE. UU.
Hospital y atención sanitaria, 1 001-5 000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

America runs on Dunkin, our business runs on Nextiva

5,0 hace 6 meses

Comentarios: We switched from a competitor to Nextiva based on poricing model and found the accessibility, management and support to be superior. Our overall experience has been excpetional.

Puntos a favor:

Scalability, features, flexibility, up front pricing.

Contras:

Admin and Enterprise management portals could be smoother.

James
CEO en EE. UU.
Oficina ejecutiva, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Nextiva makes it easy to manage seven business call flows.

5,0 hace 4 meses

Comentarios: Set up and deployment was very difficult at first. Had trouble porting numbers from our previous provider and provisioning our existing phones. Tech support is very knowledgeable and able to remote into my computer to assist with set up. Now that we are up and running I believe I will be very satisfied with the system.

Puntos a favor:

The call flow is great. I run seven companies, fourteen phone numbers and seven different call flows. With our previous provider, I had to have seven separate accounts and logins. This made administrating the system tedious. Nextiva allows me to have one account where I can see all of my numbers, call flows, messages and user in one place. It makes things like administrating temporary alternate call routing or message changes very easy. I also like the ability to customize and tailor the system to our exact requirements.

Contras:

We had quite a few issues with setup and deployment. Most of it had to do with some customization that we required. I spent about 11 hours over four days on the phone with tech support customizing caller ID, call flows, soft keys on our Ploycom phones, and provisioning of phones. The provisioning was the most troublesome. In fact, I still have one remote worker phone still not provisioned because of an incompatibility with an Xfinity Arris Gateway.

Usuario verificado
Usuario de Linkedin verificado
Práctica de la abogacía, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Nextiva - a great software partnership

5,0 hace 6 años

Comentarios: We’ve been Nextiva customers for at least 5 years. It’s been a long road with them and we were one of the early adopters. A lot of what could be classed as “negative” I think in hindsight was due to the rate of growth and common young business realities. However, we stayed with Nextiva due to the service. The staff are trained well and encouraged to support clients to the best of their ability. They give the resources required to do a good job, which is really costly but so important. As they grew this part didn’t change, they’ve been able to maintain their amazing service model for many years. As they have released new products into the market they’ve given us demos and previews and asked for feedback, which we are happy to provide. It’s very obvious that they’re trying to build the right technology and want to make sure it’s addressing the core of a problem. They’re obsessed and it makes their products the best on the market. This is why we are always open to trying each new product. There is always something to learn and we don’t know how it could positively impact us. Once you partner with Nextiva you get the impression you’re being brought into something much bigger and it’s really exciting, and fun too.

Puntos a favor:

The benefits of working with a company like Nextiva are really endless. First of all, they have great solutions for business communications and management tools. They are well crafted to address problems and they’ve been honed over many years and with many clients. The experience this organization has is baked into everything and that means the service is amazing too. They can see a problem and solve it before you’re even aware. It’s really amazing to see how they work. The team we work with has an intimate understand of our businesses specific needs and can proactively offer ideas and options for tools we may need in future. We’re not guessing and shooting in the dark anymore. Our technology roadmap has a solid foundation and a clear future. There are some newer tools, like the NextOS platform, that will be even more amazing than some of their originals like VoIP. With the NextOS platform, they have looked at their clients and what their needs are and developed something that’s truly cutting-edge. Making AI and Machine Learning available to small-medium sized businesses is something they can really be proud of and it’s going to have so many positive outcomes. It’s so much more than a CRM and it touches the entire business from frontline workers, to analysts and project managers, all the way up to the CEO.

Contras:

This technology is quite demanding on a business. It calls for visionaries and trailblazers to envision how it could benefit, and then they must spearhead the work. Once live, the tools push for efficiencies and the transparent reporting makes it clear if there are people who are not pulling their weight. This can result in lots of organizational change. It’s important to understand how to handle this sort of information and enable your organization to adapt in the best way. Otherwise, I can imagine, there could be some negative outcomes too or at least unexpected one. Essentially, those that don’t like efficient and productive systems will not enjoy the way these tools change the business. It’s as simple as that. They also make the whole go-live process very streamlined and simple. You’re not left to work out how to launch like with some technology services. With Nextiva, they’re there with you every single step of the way. They do everything in their power to make it a successful experience. We did a project with another company a year or so ago and we realized we were used to the amazing Nextiva service which it turns out is actually quite rare. Really we just need Nextiva to be providing all our software! At least that’s my solution to the problem!

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 1 001-5 000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Amazing service & platform

5,0 hace 5 años

Comentarios: The overall experience with Nextiva was excellent. I can highly recommend them as a software service provider. The entire process was streamlined and professional. The staff were very knowledgeable and were able to guide the team here through all the necessary steps, they made smart recommendations that allowed us to avoid future problems, and they even made it enjoyable. We’re now working on the NextOS system and it’s been amazing to see how the team have adapted and how it’s impacted their work output. There are many process and procedure benefits to improving customer communication, tracking and projects and NextOS is allowing us to unlock a lot of value we didn’t know we could provide. People are happier and customers are noticing the difference. Until recently, I hadn’t really recognized just how important tools and systems are to our employees and what a negative environment had arisen as a result of the broken nature of our old services. Now that we’re working with the latest in AI and Machine Learning, we are seeing a real shift in the company culture. It’s super exciting what this system can do and we’re seeing it first-hand.

Puntos a favor:

There are so many pros to Nextiva’s platform. We have been able to increase our business productivity, profitability and our communications processes, all with one new system. Nextiva have created an all in one platform that’s addressed our major communications issues and there have been a number of flow on benefits that we didn’t expect. It was really fast getting set up, our staff were able to learn the tools and get up to speed much quicker than expected. A lot of the implementation work was actually completed by the Nextiva service team, saving our team so much time and energy. Our costs have gone down, which is amazing and completely beyond our expectations. It’s really worth checking out. In the sales process we were able to understand and unpack which features we could use all with a simple demo call. It was all a lot easier than we expected. Oh I forgot to mention, we’re also using the Nextiva phone service. It’s been a while but we still love their VOIP product and the quality of the line from Nextiva is perfect, much better than our old provider. It’s worth having a look at if you need to explore phone services and want a more cost effective option without losing all the features and benefits.

Contras:

I was involved throughout the entire process and I can honestly say there are no cons I think can of. Sorry, that’s not exactly helpful but for our business it was just a great fit technology wise.

Melissa
Manager en EE. UU.
Seguros, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

VOIP Solution with faxing, texting, and mobile/computer apps

5,0 hace 9 meses

Comentarios: Nextiva has been easy to work with in the rare occasions my team needs support. The porting process to come over to Nextiva was equally as smooth. Nextiva has offered solutions that we didn't know we needed. Besides just VOIP services they have so many other complimentary and complementary offerings.

Puntos a favor:

Nextiva is a great fit for our small business of 12 employees. We started using Nextiva in 10/2022. It was important to our company to have a VOIP phone system that could be used at the office and in our homes. Our company wanted versatility with our phone system post COVID to work from homes with an easy transition back into the office. We got free VOIP phones when signing our contract. They are good quality, current generation Yealink. There was also an option to bring your own VOIP phone (pending Nextiva supported it). The porting process was easy. We ported the entire office's phone numbers and fax numbers - Nextiva handled everything with a smooth transition. In addition to the VOIP phone service, we have been utilizing the other resources Nextiva offers. They have an app for our cell phones and computers so that we can take calls and make calls. We can also text from the Nextiva apps (mobile and computer) and I can screen shot/export into our client files easily. Nextiva even offered us solutions we didn't even know we needed - AutoAttendant. This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc). AutoAttendant has freed up reception to work on other projects because 85% of calls that were going to her, are now getting routed to their respective parties.

Contras:

We have not had any issues in the time we have been using Nextiva. No outages, no support issues, no porting issues, nothing. This was the most seamless experience in technology we ever had.

Benir
Marketing Director en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Nextiva is my go-to choice for VOIP!

5,0 hace 7 meses

Comentarios: For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me. If you're seeking a communication solution that seamlessly integrates into your business operations, enhances customer service, and provides valuable insights for growth, Nextiva VoIP is the answer. Its user-friendly interface, comprehensive features, and exceptional reliability make it an ideal choice for businesses of all sizes.

Puntos a favor:

From the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant. Phone Routing and Auto-Attendant Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours.

Contras:

While Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform.

David
David
Director of Digital Sales en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 1 001-5 000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Dialing Up Success with Nextiva

5,0 hace 3 meses

Comentarios: I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like [sensitive content hidden]'s teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear! My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing. Nextiva isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high. Nextiva has helped us create a winning environment where clear communication and powerful features translate into sales success.

Puntos a favor:

Besides the clear calls and not having to worry about dropped calls (which is A+). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead.

Contras:

I really would like to see 2fa being an option for security settings. Maybe it is there now, but we dont have it

Respuesta de Nextiva

hace 3 meses

Hi there David! I am so happy to read about howe Nextiva is empowering you and your sales team to connect confidently, and smash your goals! We care deeply about empowering businesses to be all they can be through confident communication, and this is a shining example of what we strive to provide at Nextiva everyday. If you need anything else, please do not hesitate to reach out to me directly at [email protected]! - Thomas from Nextiva

Jennifer
CEO en EE. UU.
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Stay Away from Nextiva - Deceptive practices

1,0 el año pasado

Comentarios: Interface is okay, there are better products our there for less money and a better interface. Be aware that if you leave they will do nasty things like lose your ported phone number, shut down your account even though you paid through the month. Their support team is unable to be reached and they make it very difficult. Overall for two years they were okay, then when we went to go to Aicall they absolutely showed up as a company without integrity.

Puntos a favor:

We moved as it seemed like thay had a decent interface but the reporting and other features as described ended up being dissappointing.

Contras:

It's okay but if you decide to switch carriers be aware that they will screw you. Have been a Nextiva for over two years. I put a request in to port my nuymber to a different carrier as the Nextiva interface is lacking and I found a better interface at less cost. A sign of a good company is how they treat you when you are leaving. They shut down my 1-800 number without notifying me and left all my clients and business hanging. They are impossible to get a hold of to rectify it. They have collected over 4,000 from me in the last two years and have screwed my company over. We have paid for this month and I want a full refund. Stay away.

Respuesta de Nextiva

el año pasado

Hello, Jennifer. Thank you for leaving us your review. We know our team is actively working with you to ensure your issues get resolved. In the meantime, if there's anything we can help you with, please let us know. Thank you.