---
description: ¿Qué piensan los usuarios de Userpilot? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Userpilot gracias a Capterra Costa Rica.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Userpilot - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software para el éxito del cliente](/directory/30961/customer-success/software) > [Userpilot](/software/179187/userpilot)

# Userpilot

Canonical: https://www.capterra.co.cr/software/179187/userpilot

Página: 1 de 4\
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> Userpilot ayuda a que los equipos de productos, experiencia del usuario y éxito del cliente aumenten la adopción por parte de los usuarios a través de experiencias de productos basadas en el comportamiento. Sin código.
> 
> Veredicto: 57 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Userpilot?

Equipos de productos, experiencia del usuario y éxito del cliente.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.6/5** | 57 Opiniones |
| Facilidad de uso | 4.5/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.7/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.7/5 | Basado en las opiniones generales |
| Funciones | 4.6/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Userpilot
- **Ubicación**: HENDERSON, EE. UU.
- **Constitución**: 2017

## Contexto comercial

- **Precio inicial**: USD 249,00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más

## Funciones

- Alertas de cuenta
- Análisis de búsquedas de usuarios
- Contratación de personal
- Creación de contenidos
- Creación de informes/análisis
- Encuestas y comentarios
- Formación en la aplicación
- Gestión de cuentas
- Guía contextual
- Herramientas de autoservicio
- NPS para clientes
- Onboarding del usuario
- Panel de actividades
- Participación del cliente
- Seguimiento de actividades
- Seguimiento/Análisis de uso
- Tests de usabilidad
- Third-Party Integrations
- Trayectoria del usuario

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Software para el éxito del cliente](https://www.capterra.co.cr/directory/30961/customer-success/software)

## Categorías relacionadas

- [Software para el éxito del cliente](https://www.capterra.co.cr/directory/30961/customer-success/software)
- [Software para adopción digital](https://www.capterra.co.cr/directory/31638/digital-adoption-platform/software)
- [Software de experiencia del usuario (UX)](https://www.capterra.co.cr/directory/31036/ux/software)

## Alternativas

1. [Lucky Orange](https://www.capterra.co.cr/software/150695/lucky-orange) — 4.7/5 (260 reviews)
2. [UserWay Accessibility Widget](https://www.capterra.co.cr/software/218549/userway) — 4.9/5 (328 reviews)
3. [Adobe XD](https://www.capterra.co.cr/software/168423/adobe-xd) — 4.5/5 (1087 reviews)
4. [Dovetail](https://www.capterra.co.cr/software/174077/dovetail) — 4.6/5 (97 reviews)
5. [Product Fruits](https://www.capterra.co.cr/software/1011214/product-fruits) — 4.7/5 (89 reviews)

## Opiniones

### "Increases engagement" — 4.0/5

> **Daniel** | *14 de octubre de 2020* | Ropa y moda | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good. 

You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user.
> 
> **Puntos en contra**: There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out.
> 
> I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics.

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### "It's easy to set up and use Userpilot." — 5.0/5

> **Atour** | *4 de noviembre de 2022* | Investigación | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences.
> 
> **Puntos en contra**: Regarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down.
> 
> I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be.

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### "onboard your clients with ease" — 3.0/5

> **Usuario verificado** | *17 de noviembre de 2022* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 6.0/10
> 
> **Puntos a favor**: the templates to onboard were very intuitive and keeping the clients updated with new release was very easy with this tool. We had new apk version coming out every month so its important to highlight new features and this tool makes it easy to train and highlight the changes.
> 
> **Puntos en contra**: it lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments.

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### "Great service team" — 4.0/5

> **Carl** | *11 de marzo de 2020* | Logística y cadena de suministro | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: The customer success team are very diligent and helps out whenever they can.  Have at many occasions jumped into calls where they helped me fix a flow I couldn't fix myself.
> 
> **Puntos en contra**: There are still a few features that I feel is missing from Userpilot, but the service team are happy to receive feedback on this. Sometimes more things are promised than are delivered.
> 
> So far so good. Sometimes the tool makes me frustrated, but that is usually solved with a quick chat with the service team.

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### "Excellent choice for on-boarding, help functions, and new feature releases" — 5.0/5

> **Jeff** | *18 de enero de 2020* | Servicios medioambientales | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: It is excellent for rolling out and demonstrating new features. The settings for determining when a user sees the experiences and how often is very helpful. It is also very good for on-boarding new users and walking them through a checklist to show them how your software works. I have used other software in this space, and Userpilot is among the top for simple usability in this area.
> 
> **Puntos en contra**: The formatting of the experiences could be better. The system allows you to customize your experience with your branding, colors, etc. Although I'm glad it is there and I made it function, I found that to be somewhat difficult to use.
> 
> Overall, I am very satisfied with Userpilot. After searching through the available options I found that some were very expensive and others lacked major functionality. Userpilot had the functionality I need at a reasonable price.

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## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/software/179187/userpilot)

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