--- description: ¿Qué piensan los usuarios de Sinch Engage? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Sinch Engage gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sinch Engage - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software para envío de SMS](/directory/30842/sms-marketing/software) > [Sinch Engage](/software/187336/sinch-engage) # Sinch Engage Canonical: https://www.capterra.co.cr/software/187336/sinch-engage Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/187336/sinch-engage?page=2) > Sinch Engage ofrece la solución software para una comunicación exitosa y profesional con los clientes a través de las mensajerías. > > Veredicto: 44 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Sinch Engage? Entre nuestros clientes se encuentran más de 1.900 empresas nacionales e internacionales de diversos tamaños y sectores. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 44 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Sinch ## Contexto comercial - **Precio inicial**: USD 49,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, inglés, italiano, portugués - **Países disponibles**: Alemania, Australia, Austria, Brasil, Bélgica, Dinamarca, España, Estados Unidos, India, Indonesia, Italia, México, Nueva Zelanda, Portugal, Reino Unido, Sudáfrica, Suecia, Suiza ## Funciones - Alertas y notificaciones - Análisis de campañas - Análisis visual - CRM - Chat y mensajería - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creador de encuestas - Cualificación de leads - Distribución de clientes potenciales - Encuestas y comentarios - Envío masivo de mensajes de texto - Gestión de bandeja de entrada - Gestión de campañas - Gestión de comentarios - Gestión de contactos - Gestión de contenidos - Gestión de flujos de trabajo - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de modelos - MMS - Mensajería bidireccional - Mensajería planificada - Modelos personalizables - Notificaciones push - Panel de actividades - Personalización - Personalización de mensajes - Planificación de campañas - Programación de campañas - Respuestas automáticas - SMS Marketing - Segmentación de clientes - Segmentación por público - Seguimiento de interacciones - Seguimiento de la participación - Third-Party Integrations ## Integraciones (en total: 11) - ActiveCampaign - BigCommerce - Epic - HubSpot CRM - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Salesforce Marketing Cloud - Shopify - Workato - Zapier - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para envío de SMS](https://www.capterra.co.cr/directory/30842/sms-marketing/software) ## Categorías relacionadas - [Software de gestión de comunicaciones con los clientes](https://www.capterra.co.cr/directory/31002/customer-communications-management/software) - [Software de servicio al cliente](https://www.capterra.co.cr/directory/22/customer-service/software) - [Software de compromiso del cliente](https://www.capterra.co.cr/directory/30906/customer-engagement/software) - [Herramientas de mobile marketing](https://www.capterra.co.cr/directory/31308/mobile-marketing/software) - [Software para envío de SMS](https://www.capterra.co.cr/directory/30842/sms-marketing/software) ## Alternativas 1. 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[Avochato](https://www.capterra.co.cr/software/161117/avochato) — 4.7/5 (135 reviews) ## Opiniones ### "Messenger is a must have for any online store" — 4.0/5 > **Radim** | *5 de agosto de 2022* | Artículos deportivos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to set up, implement, and use as everyone already uses messenger in their personal lives, both clients and employees. > > **Puntos en contra**: In our region not all features are available. > > Messenger is a no brainer - a must have for any online store ----- ### "One software for all" — 4.0/5 > **Usuario verificado** | *2 de abril de 2021* | Seguros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform. > > **Puntos en contra**: Nothing much, maybe the pricing because it's expensive but I think the features answers it all. > > It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries. ----- ### "Great platform but not simple to set up/use - lacks Telegram employees/customer service" — 3.0/5 > **Georgia** | *24 de mayo de 2022* | Marketing y publicidad | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries. > > **Puntos en contra**: Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us. > > \[SENSITIVE CONTENT\] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German. ----- ### "Easy to use product with excellent Account Management" — 5.0/5 > **Nisha** | *31 de mayo de 2022* | Cuidado de la salud mental | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT\! \[SENSITIVE CONTENT\] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate. > > **Puntos en contra**: Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system. The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful\! ----- ### "Simplify communications with your customers" — 5.0/5 > **Rocio** | *19 de agosto de 2022* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective. > > **Puntos en contra**: At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication. > > Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/187336/sinch-engage?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/187336/sinch-engage) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | pt | | | pt-PT | | ----- ## Datos estructurados