---
description: ¿Qué piensan los usuarios de AgenTrak? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de AgenTrak gracias a Capterra Costa Rica.
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title: AgenTrak - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software para monitorear empleados](/directory/31087/employee-monitoring/software) > [AgenTrak](/software/211737/agentrak)

# AgenTrak

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> AgenTrak es una destacada solución de supervisión de empleados que permite a las organizaciones impulsar la productividad de toda la fuerza laboral.
> 
> Veredicto: 12 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa AgenTrak?

AgenTrak es una destacada solución de optimización de empleados para organizaciones medianas y grandes. Posibilita aumentos de más del 20 % en la productividad de los empleados para sus clientes.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **5.0/5** | 12 Opiniones |
| Facilidad de uso | 5.0/5 | Basado en las opiniones generales |
| Asistencia al cliente | 5.0/5 | Basado en las opiniones generales |
| Relación calidad-precio | 5.0/5 | Basado en las opiniones generales |
| Funciones | 4.8/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Asterlogic
- **Constitución**: 2014

## Contexto comercial

- **Precio inicial**: USD 11,00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Chromebook (desktop)
- **Idiomas admitidos**: español, inglés
- **Países disponibles**: Argelia, Argentina, Australia, Brasil, Bélgica, Canadá, Chile, Colombia, Ecuador, España, Estados Unidos, Francia, Grecia, Guernesey, Guyana, Irlanda, Isla de Man, Islas Malvinas, Jersey, Kenia y 14 más

## Funciones

- Alertas y notificaciones
- Análisis de productividad
- Creación de informes y estadísticas
- Gestión de control de horas
- Historial de navegación
- Registro de actividad de la pantalla
- Seguimiento de la asistencia
- Seguimiento de tarea/proyecto
- Seguimiento de ubicación
- Seguimiento del tiempo
- Supervisión de la actividad de los empleados

## Integraciones (en total: 2)

- Five9
- Genesys Cloud CX

## Opciones de asistencia

- E-mail/Help Desk
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Software para monitorear empleados](https://www.capterra.co.cr/directory/31087/employee-monitoring/software)

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5. [WebWork Time Tracker](https://www.capterra.co.cr/software/151338/webwork-time-tracker) — 4.6/5 (420 reviews)

## Opiniones

### "Network and Telecom Specialist" — 5.0/5

> **Michael** | *21 de octubre de 2025* | Productos químicos | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: We love the location tracking and ease of the user interface. The customer support is amazing the respose has always been top notch.
> 
> **Puntos en contra**: I don't have anything negative to say about Agentrak. I have never had an issue with the SLA's. The response and support are  amazing.
> 
> My overall experience with this company has been great. The service is always polite and the support always knows what they are talking about.

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### "Great product and great technical support" — 5.0/5

> **John** | *10 de julio de 2025* | Servicios de información | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Great product and great support, we have been using it for over two years. Gives us an additional support function for training on top of other features.
> 
> **Puntos en contra**: Nothing.
> 
> We enjoy using the product, other managers enjoy additional reporting functions and if there is any issues then the technical team are great.

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### "A lot of power in simplicity" — 5.0/5

> **Paul** | *22 de octubre de 2021* | Externalización/deslocalización | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: The API. I am a BI developer and working with this API was very easy. Feedback was taken and dealt with very quickly.
> 
> **Puntos en contra**: None at the moment. they fixed everything i didnt like or needed them to fix.
> 
> Very positive. The team are engaged and motivated. They attended our endless meetings about the progress of implementing this and provided immediate solutions or took it away and had a solution within days. Nothing was ever an issue

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### "AgenTrak new user" — 5.0/5

> **Victoria** | *22 de octubre de 2021* | Telecomunicaciones | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Really simple to set up, install the programme to the users machine and they appear on AgenTrak to process. Creating new teams, Managers, adding users is very quick and easy. Being able to set and change the perimeters for alerts is fantastic for flexibility and to be able to bespoke the software to your own business models. The 360 live view of desktop allows microphone, webcam, dual screen view (these are all customisable and can be turned off if you'd prefer). The dashboard is very simple to view/use.
> 
> **Puntos en contra**: For our business, we would prefer some reference boxes per user to be able to add unique identifiers per user so we can cross reference the data exported via the API with inhouse reporting. this has been suggested to the team and it is currently being discussed within their development team.
> 
> Since installing the software, we have seen an increase in productivity and a reduction in prohibited, personal use during working hours. We now have the opportunity to live coach our WFH agents and are able to hear both sides of the conversation and view their screen. This is supporting training by showing live calls from experienced users to the training teams. AgenTrak have gone above and beyond to support us by joining our daily project calls, asking for feedback for their development team and responding to queries via emails within minutes. nothing has been to much trouble for them, this is refreshing given previous experiences of other software providers (once its sold to you, they're no longer supportive\!)

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### "Staff Productivity" — 5.0/5

> **Fiona** | *22 de octubre de 2021* | Telecomunicaciones | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: System is very user friendly, easy to set up and remove  staff. Data allows us to identify staff with low productivity and ensures we direct our support timeously and the ability to set productivity alerts supports the managers in day to day management of staff in a remote working environment.
> 
> **Puntos en contra**: In the initial stages we found the reporting functionality did not meet our needs but once we discussed our needs, the changes were implemented in a very timeously manner.
> 
> Our experience with AgenTrak has been very positive one and we have and will continue to recommend this product. AgenTrak provides another level of information to managers to allow them to effectively manage their staff in a remote working environment.  The service provided has been excellent and the team have went out their way to make any adaptations we have asked for.

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## Enlaces

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