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Opiniones de NextGen Office

Sobre NextGen Office

Estas soluciones agilizan el registro, la programación, la facturación, las reclamaciones y la creación de informes para que puedas prosperar en el clima actual de la atención médica.

Descubre más sobre NextGen Office

Puntos a favor:

Their advantage is that it is built for cloud from ground up. It has extensive proprietary APIs and open FHIR integration for interop.

Contras:

The pricing is based on a per physician basis. If you have a provider leave your practice/company, you are not allowed to terminate prior to your next renewal date.

Valoraciones de NextGen Office

Evaluación media

Facilidad de uso
3,9
Atención al cliente
4,0
Funcionalidades
3,9
Relación calidad-precio
3,8

Probabilidad de recomendación

7,4/10

NextGen Office tiene una valoración global de 4,0 estrellas sobre 5 según las 1 264 opiniones de usuarios de Capterra.

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JACQUE
JACQUE
medical assistant
Usuario de Linkedin verificado
Práctica médica, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Not the best but not the worse

3,0 hace 4 años
Los subtítulos en español están disponibles en el reproductor de vídeo
santiago
analista IT en Colombia
Tecnología y servicios de la información, 10 000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Facil de utilizar

5,0 hace 9 meses

Puntos a favor:

En comparación con otro software que he usado hasta ahora, las funciones que me gustan son descargar registros médicos, enviar reclamos, publicar pagos y rechazos desde la pestaña EHR. El producto es realmente fácil de usar, solo toma unos días comprender la interfaz, no es nada confuso, es un buen producto para el espacio de facturación médica. Utilizo el software a diario para diversos trabajos relacionados con reclamos, ya que hago llamadas AR y nuestro trabajo es procesar reclamos rechazados. Realmente nos ayuda en nuestro trabajo diario.

Contras:

Hasta ahora no he encontrado inconvenientes mientras trabajaba.

MIGUEL
Supervisor en Costa Rica
Dispositivos médicos, 10 000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Múltiples opciones

4,0 hace 3 años

Comentarios: Brinda productos médicos de una calidad execelente y a precios asequibles

Puntos a favor:

Abarcan una gran parte de insumos tanto médicos como software que brindan soluciones integrales, con una fácil integración

Contras:

En algunos casos requiere algún grado de capacitación principalmente para el software por lo que se debe tener un buen acompañamiento del representante

Christian
Auxiliar de monitoreo en Uruguay
Telecomunicaciones, 501-1 000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Comforme

4,0 hace 2 años

Comentarios: Excelente experiencia

Puntos a favor:

La rapidez para poder usarlo todos los días

Contras:

Al principio me costó un poco agarrarle la mano pero luego con las actualizaciones fue mucho más fácil

Omar
Omar
IT Manager en Egipto
Usuario de Linkedin verificado
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A Perfect NextGen Solution for Small Independent Practices

5,0 el año pasado

Comentarios: It is a great addition for our small independent polyclinic and we are quite happy with how it has increased our productivity.

Puntos a favor:

What is most prominent is a User friendly design focused on registering the patient and updating his status.Hassle free alert system with analytics designed for all types of procedures.Support for the program is strictly within the US and they offer hands on authentic support.

Contras:

It was overwhelming the redundant amount of features they have available which may take a while to sift through and fully adapt.It is not very customizable and felt a little flimsy in that department.

Angela
Office Manager Medical Assistant en EE. UU.
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ease of Use

4,0 hace 2 meses

Puntos a favor:

Nextgen is user friendly and easy to navigate. I have used other systems and this by far was the easiest to use.

Contras:

The review of systems that we ask questions are not very customizable.

Michael
Physical Therapist en EE. UU.
Hospital y atención sanitaria, 1 001-5 000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Next Gen is a usable yet imperfect

3,0 hace 4 semanas Nuevo

Comentarios: I have used Next gen for 7 years overall and find it very usable, but at times inefficient for completing evaluations and exercise logs for PT patients.

Puntos a favor:

Integration between practice manager (scheduling) and EMR (records) software. ability to carry forward and safe smart phrases to speed up note writing

Contras:

Exercise log completion is tedious and takes too long relative to other sections of notes. Some sections of evaluations are not intuitive as where to find things.

Respuesta de NextGen Healthcare

hace 3 semanas

We want to take this opportunity to thank you for being a loyal customer for the past seven years! We are here to address any of your frustrations. Thank you for taking the time to bring this to our attention. Your feedback is critical to us, and we are here to help with any concerns you have. I welcome learning additional details if you are open to a live conversation.

Rupa
Quality Engineer en RU
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

An excellent EHR tool that makes patient management and care management very easy

4,0 hace 2 meses Nuevo

Comentarios: Overall its a nice and easy to use tool. Support is great and very prompt.

Puntos a favor:

It has billing and has support for medicare and medicaid. It also has different templates for different conditions which makes management easier.

Contras:

The management pages are pretty cumbersome to setup. Once that is done its easy to use

erin
pTIENT RESOLUTION EXPERT en EE. UU.
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Next gen is a wonderful tool for the office and for customer service personnel to use.

5,0 hace 2 meses Nuevo

Puntos a favor:

The real time updating is amazing a patient can call right away with questions and we can get the answers.

Contras:

I really do not have a negative. I enjo9y this product.

Tina
Tina
Office Manager en EE. UU.
Usuario de Linkedin verificado
Práctica médica, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Pros and Cons

3,0 hace 3 años

Comentarios: The only thing that it really solved is my doctor can dictate his note into the system the way he wanted to. But as far as the PM side, I would not choose this software again. It's not streamlined or user friendly as the demo's show and through training.

Puntos a favor:

I purchased this software a little over a year ago and I still struggle with it from the PM side. The EHR side I do not work with a lot personally but my staff and doctors seem to like it pretty good. The scheduler is easy to read. Billing has a lot ways to track denials, rejections etc.

Contras:

There are a lot of things that could be improved with the billing side. So many steps to make any corrections with payment postings. Constantly have to go from keyboard to clicking with the mouse instead of just clicking the "enter" key. May seem trivial but it does interrupt the stream of things.

Usuario verificado
Usuario de Linkedin verificado
Práctica médica, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

NextGen Review

3,0 hace 2 meses

Puntos a favor:

The ease of checking eligibility and benefits, although not all insurances that our doctors are in-network with are in NextGen but I think they can do better to add them in.

Contras:

I hated it at first since it was too old school for me. The visual appearance made it old school and kind of boring, but eventually, I got the hang of it. I also feel like its slower than the other EMRs out there.

Ref
Administrator en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The best tank, but cumbersome for smaller practices

4,0 el mes pasado Nuevo

Puntos a favor:

Comprehensive and able to personalize. Confidence in a well-backed company.

Contras:

Expensive to run and tailor make/ personalize.

Muhammad
Medical Doctor en Sudáfrica
Usuario de Linkedin verificado
Salud, bienestar y deporte, 10 000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Excellent for small to medium size systems

4,0 hace 2 meses Nuevo

Puntos a favor:

Highly customisable options, standard EMR and practice management options. Provides a decent option.

Contras:

Convoluted method of customisation, when they demonstrate it to you, it appears to be much easier but you are responsible for doing all the work and setting up.

jackoe
Owner en EE. UU.
Usuario de Linkedin verificado
Arte y artesanía, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Really good health charting

5,0 hace 2 meses

Puntos a favor:

I liked that they helped me get my medical chart set up.

Contras:

Not one thing is a con about nextgen, i really like them.

Jay
Podiatrist en EE. UU.
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

About to go live

5,0 hace 5 años

Comentarios: In my heart I know, after the growing pains, it will be a good product. They have a lot of videos to watch and webinars available. Call back is never as quick as when you need help.

Puntos a favor:

2015 certified APMA partnered to work with them. NextGen uses APMA registry. Health Fusion was already purchased by NextGen so they aren't going anywhere. Customizable

Contras:

1. It looks great when sales people show you but out of the box requires A LOT of customization. Of course, the good is that it is able to be customized - but YOU do it. 2. YOU do all work. They show you but you DO it 3. Many of the verbage they use looks good until you READ it. Then you realize how many changes YOU need to make.

Afshin
MD, MBA en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Difficult EMR to use, even more difficult to get rid of - Poor customer service, poor tech support

1,0 hace 5 años

Comentarios: Do your research before purchasing this EMR, because once you sign up with them, it is very difficult to get rid of it. They make it very difficult to sever the ties with them, and costly to obtain your patients' records and will continue to charge you if you have authorized them to withdraw the monthly subscription from your credit card, which might be related to the lack of communication between their different departments, but nevertheless amounts to harassment and lots of time wasted disputing those withdrawals with your bank.
I also got charged twice in 1 month last year, and still waiting for a response from their accounting department to get a refund for the overcharge (despite multiple emails)
If you use their efax service, make sure you get a list of efaxes you have received to verify the overage fees they charge you (so far they have not sent me the list of efaxes and continue to charge me for overage each month despite the fact I have canceled my services)

Puntos a favor:

My biller felt the practice management/billing side of meditouch/NextGen office was about average but the issues with the EMR made this product impossible and ended up switching EMR

Contras:

I started my subscription with meditouch/Health fusion, later changed name to NextGen office. The software is a billing platform with an EMR tacked on to it. I had used various EMRs during residency and in a group practice and this is the absolute worst product, most rigid software with lots of clicks and not user-friendly. Just reviewing a lab result is a hassle, needing to go in and out of the chart note, with numerous clicks in between. On several occasions, I noticed Meditouch glitching and chart associated with the labs belonged to another patient, therefore had to double check all the time, an issue that I had never encountered with any other EMR (EPIC, Cerner ambulatory, Praxis, even NextGen Enterprise etc.) Once the sales-person had sold the subscription to me he would not return my phone calls, and customer service was practically non-existent. Eventually got assigned a new contact person who was a lot more responsive but unable to solve any of the product related, customer service related or billing related issues. Eventually, I switched EMR, and canceled my subscription with NextGen and received a confirmation that my services were discontinued, but their billing department continued to charge my credit card on file. Make sure not to sign any authorization for the billing department to charge your credit card. In order to export my patients' data to my new EMR, NextGen wanted $ 5000. My new EMR (Praxis) transferred the data for a fraction of the price.

Margaret
EE. UU.
Servicios financieros
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: SoftwareAdvice

Professional billing service review of this software

2,5 hace 10 años

Puntos a favor:

What I like best is that it is cloud-based. I also like that I can scan and upload documents to the patient's chart, and when you pull up a patient, you can pretty much see all the information on your patient regarding demographics, insurance, authorizations, and what is outstanding.

Contras:

There are many things I do not like about this product. Posting secondary payments is a hassle. You end up having to manually post most of the secondaries because this software gives your claim a new ID each time the claim is submitted. Even if paid by the primary and you create a secondary claim, there's a new claim #. This causes the secondary ERA payment to not know where to post the money. The claim number should stay the same for the life of that claim. Also, they tell you that you can look up the claim easily when posting a secondary claim by doing an advanced search by the patient's name. Most of the time, this is not the case. You end up having to click on multiple pages to find the claim number so you can post the payment. I also am not a fan of the reports and the lack of filtering. Our sales guy told us that the software reports could be customized and if there was a report we wanted, we only had to ask. If there was an enhancement we wanted, we only had to ask. However, I can't even pay for a report or enhancement. When I ask for any enhancement, I am told it is not possible or that it will become part of the list, which never gets looked at apparently. Even the most simple request don't happen. For example, if an authorization is not active any longer, this should not print up on an authorization report forever. This causes the report to become gigantic. They will tell you that you can filter these things out yourself, but that is extremely tedious, especially after using the software over a long period of time and especially if this is a report you need to use every week. Another thing about the reports is that many of them are not live. If you do work today, you can not see what is accurate until the next day. The reports will show you what was what as of close of business yesterday. Also, the salesman told us that they worked with almost every insurance company and therefore we would be able to check claim status, track claims, check eligibility, referrals. This was a large exaggeration. They have maybe five insurance companies that can do 1/2 of that. Customer service is sometimes slow to respond, and they usually don't give very helpful answers when you send a written inquiry. The best thing to do is to call. But even then, they might not be able to help you because what you want, they simply don't have available. Also the fee slips you will have available to use from their system are terrible. The options are very limited, and the font is extremely small and hard to read. I am a billing service, and all of my offices complained. When I asked if the font could be enlarged, I was told no, even though there was much room on the slip that was not used. Training on this software was pretty much train yourself. You are allow three one-hour phone training sessions. You are given a lot of homework to do on your own first. If you can not make your appointment promptly, they will cancel it. If you are at your appointment but waiting on them, that is a different story. You have to do much of the setup with this software on your own, and it is not as simple as they would have you believe, especially exporting data from the old software to the new. They will tell you that if you can use an Excel spreadsheet, you can do it yourself. I had expert Excel spreadsheet staff do this for me, and it took forever to get it done. It was a nightmare and very expensive. This is because there are many requirements that are very vague. They offer pretty much no help. If you have to resubmit a claim multiple times, all the claims get new claim numbers, and the claims you do not want stay in the claim history. This causes what you are looking at to be confusing. Even if you just have to resubmit a claim because the insurance says they do not have it on file, it stays on claim history with a new claim number. Finally, when you have your insurances loaded in your payer list, they do not load with the addresses or phone numbers. You have to do this manually. Even when you do this and you want to print your aging report or work, the report shows without the insurance phone number or address. This is a large inconvenience when working your aging. It is also very hard to separate your insurance companies.

Simone
Doctor en EE. UU.
Práctica médica
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

I must be missing something....

1,0 hace 9 años

Puntos a favor:

It does have medical diagnostic tools like the Vanderbilt already included as well as an Asthma action plan/Asthma control test and several other questionnaires that are rather necessary in primary care as well as collates the information (i.e you can compare today's Vanderbilt score with their last Vanderbilt score without having to hunt down that note). However, true to NextGen's form, the things that worked really, really well (like having the school physical form be automatically populated with the vaccines), they have somehow succeeded in completely screwing up, making the very, very few good things about NextGen a rapidly diminishing anomaly.

Contras:

Where do I start??? Having to input data several different locations, it is SLOW and every single thing you want to do has to open a new window (read between the lines and understand that in an already slow program, every page you open has to load) and with all of the windows you open, there's no way to minimize them to go to another screen i.e you can't minimize the medications so that you can review the patient's last lipid panel, TSH, blood pressure, etc. You would have to close the medication module, open the orders module to review the lab then go back to the medication module and open it to make any medication changes. And if you want to make any medication changes or do any documentation at all, you have to have an open encounter and none of the encounters are labelled in any sort of orderly fashion so you have to open each encounter to find out where you put anything (again, think of each page having to load/open and taking 5-10 sec each). Medications: you have to associate a diagnosis with every single medication if you are a provider which is an awesome idea except that if you haven't previously entered that diagnosis, you can't actually save your medication and go back to it, you have to close out of the medication module, enter the diagnosis into the assessment and then go back into the medication module and re-enter all the same information again. Labs: there is no way to save quick phrases or phrases you use frequently so that conveying test results is, on a great day, a lengthy and painful process. Also, if you want to know how your current lab value compares with the previous ones, you have to open up the patient's chart and go into the order module. Entering orders: again, if the proper diagnosis isn't there, you can't save your work and open something quick to pop the diagnosis in, you have to lose all of your orders, "X" out of that screen, open up the assessment screen then go back to whichever area you were in (another lovely thing: everything is separated so putting in lab orders is separate from putting in diagnostic studies which is in a different tab than putting in referrals which is in a different tab than any clinic orders (like toradol, PPD, u/a, etc). Also, if you are ordering any sort of medication to be given in the clinic (like Toradol), if you forget to add that it's a medication, it deletes the order and you have to start all over. Various names depending on the section: sometimes it's filed under Pulmonary, sometimes it's filed under Lung, sometimes it's filed under Respiratory...and the sections aren't in any kind of order either. The routine way physicians document an exam is starting with constitutional and working your way down. Nope. Not in Nextgen. The main page of the physical exam has One Page Exam, then constitutional, then diabetic foot exam, then ears, (separate from) nose/mouth/throat then neck/thyroid then breast (huh????) on down. However, if you open up a quick-note [great concept if it worked but the software doesn't actually recognize anything is in any particular field (i.e. HPI, Physical exam) and ROS doesn't even save...so if you try to calculate the code it always comes up as a 99212)] and you want to modify the exam at all (because if you go into the one page exam and enter anything, because it doesn't actually recognize there is data there, it deletes everything except what you've just entered) you go into the "Additional" tab where the headings are (I kid you not) Neck/Thyroid then Breast then Psych then Ears then Constitutional then Respiratory then Nose/Mouth/Throat then Musculoskeletal then One Page Exam then Cardiovascular then GU then Abdomen the Skin/Hair then Head/Face then Eyes then Lymphatic then Vascular then Extremities then Rectal then Back/Spine then Neurological and on... The ROS starts with Cardiovascular and marches on down to end with Respiratory and then Vascular and one might think it was alphabetical except Reproductive is sandwiched between Immunologic and Metabolic/Endocrine. ROS: Since I brought up the review of systems, let's stop there for a moment. There are not things listed that a patient would say; they start out strong but then in Respiratory they include things like "Known TB exposure" (not really ROS but rather PMH or even HPI) and under Cardiovascular they include "Claudication" (not likely something a patient is going to complain about) and my personal favorite, under the female ROS is "Abnormal Pap smear." While there is the ability to pick "Other," most often the drop down menu that is supplied is a restatement of the things in the first menu so you have to hit escape and just type in your own words (or the patient's words). And on top of all of this, it has the audacity to be glitchy. One of the things it does for me is, even when I've entered an assessment, sometimes it doesn't recognize that it's there and then tells me to enter an assessment...news flash: because of the way the software is set up, you can't enter a plan without an assessment there, so if I got to the screen where I could enter a plan...clearly there's an assessment there...however, you can't argue with a computer... I titled this "I must be missing something" because if you go to their web page, they've got all these awards that they've won, etc and I just don't see how anyone could award them for anything. This software is abysmal at best and, if I leave my current place of employment it will be because of THIS. Not my boss, not the patients, not the money, the EHR. And this was adapted because the Illinois Primary Health Care Group that is over all of the FQHCs thought that this was the best option for Health centers that are taking care of a challenging population who needs things to be easier for them not more challenging. And with this software, I am more likely to miss things that need to be done because EVERYTHING is on a separate page and with 15 minute visits, who has time to do all that with a slow EHR??? Funny thing is, there's an update that may have fixed several of these issues but you can't task anymore so we can't upgrade. That would mean that every time you needed your nurse to do something, you couldn't send it to her, every time you wanted the front desk to schedule something you couldn't send it to them, every time you needed a follow up lab or test ordered, you couldn't send it to anyone to call the patient and do it. So either I'm missing something HUGE or the people who are evaluating NextGen and give it anything better than "Epic FAIL" are either working for the company or involved with someone who works for the company. My new analogy has become: if I did my job as well as they did theirs, I would be in prison for Manslaughter....

Eric
Doctor en EE. UU.
Práctica médica
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Just as bad or worse than any other EHR

1,0 hace 8 años

Puntos a favor:

communicates with my billing company, but I could just fax a superbill just as easily. does insurance eligibility checks, does eRx (but is often difficult to find the pharmacy unless you know the exact zip code, sometimes doesn't find the pharmacy at all, like Safeway's)

Contras:

Wow, there is so much not to like... Word searching for ICD10 codes, past medical history and problem lists returns hundreds of search items that have absolutely nothing to do with the words being searched. Also, if you enter the words out of the order in which they would appear, you will never find them. Social History is much more than whether a person drinks alcohol or smokes. There is no way to put in valuable details of a patient's social history and automatically include it in your notes. A lot gets lost by having to adhere to some stupid engineer's formatting. Same with past medical/surgical/obstetric histories-you cant add any valuable details to anything (like which knee was replaced and what happened after their concussion, etc). The charting is so useless that I have given up and gone back to paper charting. I start an encounter just to put my billing through. Health Maintenance: I can't enter that a patient refuses to do a colonoscopy or mammogram. All I can do is "disable" that patient from being counted for meaningful use. Poor formatting: while they tout being iPad friendly, each page has lots of unused space, so there is a lot of scrolling just to enter data or get to the save button (and if you don't press save, you lost it). More poor formatting: entering vitals->information is so spread out that it takes two screens to enter. AND peak flow is on the first screen while height and weight are on the second "additional information" screen. Which is more important? Also watch out for the backspace button, sometimes it works like you would expect, and other places you will get logged out and lose all of what you were doing.

June
LPN/nextgen admin en EE. UU.
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

9 Years with NextGen

4,0 hace 3 años

Comentarios: NextGen is a robust EHR that seems to offers solutions for all aspects of medical documentation including Practice Management for patient scheduling and billing. They are excellent with keeping up to date with the Regulatory, Prescribing, and Meaningful Use aspects that are required. There are calls and news letters to keep the clients informed of any upcoming changes or updates. No EHR is perfect. All have pro's and con's. We have had the opportunity to change software in the past but after consideration we decided to stay with NextGen for many reasons including cost and meeting our needs. I would recommend this software to others!

Puntos a favor:

We have been using this product for several years now. After looking at several other EMR's NextGen seems to be more user friendly than others I have seen. There is a lot of "clicking" and navigation to be done to complete a chart but it seems to be the same with all EHR's. NextGen offers recorded trainings, WebEx and onsite trainings to get the most out of the product. Support is quick to return calls when a ticket is opened for technical assistance or if you just need help with a workflow issue. We have integration/interfaces with several other products and all work really well together.

Contras:

Providers would like to see "more intuitive" templates. There are some templates that you cannot print from that would be of help, for instance the Vital Sign Graph.

Marta
Pediatrician en EE. UU.
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Great experience

4,0 hace 6 años

Comentarios: This software is excellent in general, it has freed a lot of my time since I have customized it.

Puntos a favor:

Once you customize documents, questionnaires, custom forms, physical exam information - it simplifies your work and you can be more efficient. Easy to customize once you learn how - my previous software took me long hours for several months to fix and even then it was not so easy, I had to keep typing additional data for my office notes. Saves time creating paper super-bills ( with my previous software I had to do it manually for every patient, then give it to the biller to post it), here once you close your note, the claim is actually ready to post... faster payments. The chief complaint has many set up questionnaires that are easy to use by staff and helps the health provider to quickly review the concerns, facilitates the interview, simplify the provider's work. Billing - has many ways to see the claims. Recall list for follow ups, blood tests, etc - once you order a test that is a follow up or in your note you document the follow up... automatically show in the recall list. Nice appearance of the finalized progress notes, many of the areas are automatically saving and you do not have to worry about losing your data. At the end of the day, you can review open encounters to make sure you finalized all your notes. Interfaces with labs and vaccine registries are available and work very well. Labs show automatically - there are icons on top of the page that make easy to find labs, tasks, messages, prescription requests, etc.

Contras:

Unable to see several tabs or pages at once, you need to save and close what you are doing to go some other part of the chart or if you need to open other patient's chart at the same time you are with one patient in the room - same applies for the PM portion and it is time consuming because you can not multitask.

Kay
physician en EE. UU.
Práctica médica, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

How I spent my summer vacation OR Why I like my Nextgen Software program

5,0 hace 4 años

Comentarios: I am satisfied with this program. I would prefer something that I could just speak to but that version of dragon is much more expensive.

Puntos a favor:

I chose this software because it was designed by physicians, specifically osteopathic family physicians. It is organized in the traditional SOAP format so it is intuitive to most of us. It took me a little while to get comfortable with moving around in it but it is second nature now. I like to freelance my subjective paragraph and it's easy to do. Pull down's appear as if you didn't actually listen to the patient. The tech support is outstanding. I can call them and they are always helpful and very patient with a physician who may not totally understand every nuance of the program.

Contras:

In the Rx number of days section, there needs to be a 5 day option, z-packs are 5 days and a 3 day option. Yes, I can type it in but I'm lazy. And if I type in an inhaler for 90 days, it has a problem allowing me to just send three inhalers. Same with BCP's.

Phillip
EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: SoftwareAdvice
5,0 hace 11 años

Comentarios: I've always been intrigued with the idea of automating as much as possible in the doctor's office. In addition, I am very compulsive about the quality of clinical note that I write. Over the years this has created circumstances where I would get behind on my documentation simply because I didn't have the time to write a quality note until the weekend. I have spent a very large amount of time off work on completing these charts.
I saw MediTouch at a Texas Osteopathic Medical Association meeting and was fascinated with the scope of it's abilities in practice management and medical documentation and the relative simplicity of its use. The reasonableness of the cost was also attractive to me, particularly after going home and calculating the amount of money I spent on printing, mailing, and licensing fees for my checklist medical record system which I was using at the time. I was amazed to find that it saved me $1500.00 a month by a conservative estimation; not to mention improving the accuracy of my insurance filing, and the turnaround time of my payments.
The responsiveness of the people at HealthFusion is also quite good. If there is an issue, there are multiple ways to get in touch - including after-hours emergency contact ability, which I have actually used once on a Sunday night. My problem on that occasion was resolved almost immediately.
Implementation was a major learning curve as we did it on the fly (as we had been encouraged to do), and while this was extremely trying, it did speed the implementation process along quite well. The fact that the training program is on the Internet and easily accessed is quite good; although, as a constructive criticism, the training program actually could benefit the user if it were streamlined and changed from the format of hour-long lectures.
I love walking into the treatment room with an iPad under my arm and not having to leaf through six-inch thick charts to find last year's laboratory work or an x-ray that I need to compare to this year's.
I really love ePrescribing in the patient room to any pharmacy in the country, and knowing a call back will not occur because the pharmacist can't read the prescription. The first year we started using the system, I was on a Mediterranean cruise and refilled some prescriptions using my iPad from a lounge in the ship because I could.
As for my documentation compulsion, I dictate personalization nuances into the available visit templates in MediTouch using Dragon NaturallySpeaking (which I have been training for over 8 years). I walk out of the office with all of my charts done, and all of my insurance claims completed almost every day.

Anna
CFO en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good for now, No view for the future

4,0 el año pasado

Comentarios: We enjoyed NextGen Office all around, honestly. However, they are not open to growing. They will not integrate with any other software. Their patient portal is practically impossible to gain access to. They do not provide means for virtual registration or check in.

Puntos a favor:

The layout was a very clean, easy on the eyes, software. It was fairly easy for patient intake and for backend charting. I believe our billing department really like it as well.

Contras:

The company does not provide quick customer service. It actually took us over a year to even have a rep assigned to us. And that was after begging.

Usuario verificado
Usuario de Linkedin verificado
Práctica médica, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

All hat no cattle

3,0 hace 5 años

Comentarios: Support is, for the most part, responsive and diligent. But the reason NextGen was chosen was because it was customizable. As time goes on, NG is moving away from that and toward hard-coded standardization. This makes it much less appealing as its pros begin to be outweighed by the cons.

Puntos a favor:

The practice management end of NextGen is great. This means consistently good checkin, billing, collections, and AR processes.

Contras:

EHR tends to become more of a mess as time goes on. Instead of fixing glitches and even critical known issues, with each release comes new features that we didn't ask for.

Cecilia
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: SoftwareAdvice
4,0 hace 12 años

Comentarios: We are a solo Family Practice. MediTouch is our first EHR system and we saw about eight demos before choosing this one. We loved the PM portion, but were not sure about the EHR. Since MediTouch does not require a long contract or huge start up fees we decided to give it a shot and started using it about 2 months ago. The doctor is still learning to use it and we have installed Dragon naturally speaking for him. The medical assistant's portion is pretty easy, they got it quickly and use it for vitals, medical history, family history, allergies, and social history portions. They have minor problems, like smoking use, it has the option of how many packs per day, but not how many single cigarettes per day. They also document chief complaints, but we are still working on customizing them. MediTouch comes with every possible question you can ask for all sorts of complaints so we have to go in to each individually to select the questions that your doctor would want. If you don't customize, you cannot just leave questions blank or it will not save in your encounter. It's a bit time consuming, but this way you get only the questions that your doctor would ask. As far as the review of system, physical exam and so forth, our doctor has been dictating wherever he can. He is not a great typist so he prefers doing it this way. We have saved his negatives so that he just goes in to change any problems. This saves him a lot of time, but he's not using it for every single patient yet. At the beginning, the doctor thought it wasn't possible for him to use this system, but after some practice he feels if he puts in more time into learning it, he can do it. If you don't want to dictate, the system is mostly clicking, not much typing which I think is good, but if your doctor is not a computer person, this might be time consuming for him. Using a dictating system may help. The diagnosis portion is easy and the Escript portion has been great. If you get a request for a patient whose information is not yet in MediTouch, you do have to put it in before authorizing. Sometimes its difficult to find a pharmacy, unless you know what to search by, but that doesn't happen often. Overall, we like the EHR portion of MediTouch, it just takes practice and time to customize the system to how you want it. I like that it has the capability of making the progress notes, just as the doctor would have in a written note. I think he will be using it for all patients pretty soon.