15 años ayudando a las empresas costarricenses
a elegir el mejor software

Sobre Mindbody

El software Mindbody para salones de belleza te permite gestionar todo tu negocio, atraer a nuevos clientes, aumentar tus ingresos. Además, se amplía a tu ritmo.

Descubre más sobre Mindbody

Puntos a favor:

It's very intuitive on the client end. My students enjoy the ease of scheduling and paying for classes and memberships.

Contras:

Customer Service, Pricing, Poor Interface, Difficult to Set Up.

Valoraciones de Mindbody

Evaluación media

Facilidad de uso
3,9
Atención al cliente
3,8
Funcionalidades
4,0
Relación calidad-precio
3,6

Probabilidad de recomendación

7,2/10

Mindbody tiene una valoración global de 4,0 estrellas sobre 5 según las 2 834 opiniones de usuarios de Capterra.

¿Ha utilizado Mindbody antes?

Comparte tu experiencia con otros compradores de software.

Filtrar opiniones (2 834)

Allison
Allison
Owner
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great for certain things

4,0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Gabriel
CEO . CDO en España
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

DESPROTEGIDO TOTALMENTE, ENÓRMES PÉRDIDAS, nada de soluciones a graves problemas, mucha inseguridad

1,0 hace 3 años

Comentarios: Se decidió comenzar con Mindbody sin haber valorado otras opciones. tiene muchas funciones pero ante un problema de funcionamiento no se responsabilizan, Los costes son elevados teniendo en cuenta la falta de soluciones ante fallos graves de su sistema de reservas online. ESPERANDO UNA RESPUESTA Y SOLUCIÓN A LOS PROBLEMAS QUE NOS SIGUEN SUCEDIENDO , me encuentro escribiendo esta valoración después de MAS DE 2 AÑOS COMO USUARIO. Estamos calculando los costes de migrar todo a otra plataforma, hemos desarrollado con consultoras IT integración en crm Bitrix y hemos invertidos varios Miles de Euros en todo el proceso, Facturamos más de 120.000€ al mes a través de este sistema y no tenemos garantias, su contrato no te protege ante fallos, Mindbody no asume responsabilidad alguna en este sentido. PONER TU NEGOCIO Y TU SISTEMA EN UN SOFTWARE QUE NO TE DA SOLUCIONES PUEDE SER MUY PERJUDICIAL, TAL Y COMO NOS ESTÁ SUCEDIENDO EN ESTOS MOMENTOS.

Puntos a favor:

El Sofware se decidió implantar por su capacidad de integrar con la web a través de un widget y de la opción de la App, en el mercado existen otras soluciones mucho mejores y más económicas, pero después de 2 años el coste de migrar y reprogramar todo es enorme, ya que contamos con cientos de miles de clientes . ya hemos tenido muchos fallos y un mal soporte por esto estamos valorando abandonar Mindbody, ya que el año 2019-2020 tuvimos serios problemas sin solución con su antigua pasarela de pagos en europa. no procesaba los pagos de nuestros clientes, ellos decían que era culpa de Gateway de pago externo a ellos, pero aún así no nos buscaban solución, perdimos más de 40.000€ en ventas en un periodo de 3 meses. Finalmente el gateway de pago demostró basado en argumentaciones que el error era de Mindbody por su codificación en el tipo de ventas que aparecían como subsecuentes, lo que el banco en España entiende como un servicio de subscripción a través de tarjeta no autorizado y rechaza el pago. además de esto tenían un fallo en ell campo de la dirección del titular de la tarjeta, la cual no tenía límite de carateres o símbolos especiales, los cuales rechazaban las compras pero no indicaba al cliente el motivo, lo cual se traducía en grandes pérdidas para nosotros. Estuvimos detrás de Mindbody meses, no reconocieron nunca el fallo para no asumir responsabilidad. al mismo tiempo su contrato de deja muy desprotegido. (SI DAN SOLUCIÓN ESTOY DISPUESTO A MODIFICAR MI VALORACIÓN)

Contras:

Su falta de solución de problemas ocasiona enormes pérdidas, en este momento llevamos meses acumulando un FALLO GRAVE en su sistema de reservas online. Actualmente procesamos más de 4.000 reservas mensuales de las cuales aproximadamente 3.000 se basan en nuestro modelo de negocio de reservas online a través de la "branded App" y del widget de la "branded web". Hemos solicitado que revisen y solucionen UN FALLO QUE NOS ESTÁ HACIENDO PERDER CLIENTES CADA DÍA, ADEMÁS DE LA REPUTACIÓN Y LA CONFIANZA EN NUESTRO MODELO DE NEGOCIO. el problema está en que MUCHAS RESERVAS PAGAN Y NO REGISTRA SU CITA, ante esto los clientes ACUDEN A LA CITA PERO NO ESTÁN EN LAS AGENDAS, esto ocasiona unos GRAVES PERJUICIOS Y PÉRDIDA DE CLIENTES , además de las devoluciones . La vida de un cliente es de entre 1200 y 2400€ , ya hemos tenido problemas con más de 100 clientes en este sentido, lo cual está ocasionando una gran pérdida económica. Ellos siguen sin reconocer el fallo por escrito ni buscar solución, NOS PIDEN QUE INVESTIGUEMOS NOSOTROS PARA DAR CON EL FALLO, Cuando está claro que es su responsabilidad identificar el fallo a partir de los datos que proporcionamos (Clientes, fechas, servicios contratados,...) Seguimos valorando las opciones de migrar a otra empresa, pero los costes de recursos de tiempo para llevar todo a otro sistema que tenga una API que conecte con nuestro CRM y nuestros sistemas web, además de migrar todos los saldos de clientes es algo que no hemos terminado de calcular.

Usuario verificado
Usuario de Linkedin verificado
Cuidado de la salud mental, 5 001-10 000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Es adaptable para todo

5,0 el año pasado

Comentarios: Es tu poder transmitirle a tus usuarios como llevar una vida saludable, y sus diversidad de programas de entrenamiento

Puntos a favor:

Como puedo mantener el control en mi departamento, y brindarle a mi personal una vida saludable e organizada

Contras:

Compromete al usuario para llevar su rutina, para algunas personas le parece insistencia

Yahaira
Gerente en Costa Rica
Medicina alternativa, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Lo recomiendo es súper confiable.

5,0 hace 9 meses

Comentarios: Hev mejorado en cuestión de coaching atrayendo mas clientes, mejorando mis servicios.

Puntos a favor:

los programas y guías para conectar con nuestra mente alinear nuestro cuerpo, el personal súper calificado y muy profesional. La plataforma de lo mejor super completa, actualizada, con organizadores, calendario, control de pago, planificador... etc.

Contras:

En sí esta super excelente. Solo le agregaría hacerla más entretenida, más dinámica.

Santiago
ingenieria sistemas en Colombia
Usuario de Linkedin verificado
Hardware informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Set your mind with Mindbody

4,0 hace 10 meses

Comentarios: Buena, tiene varias cosas por mejorar pero creo que si siguen así pueden ofrecer una gran solución o ayuda para las empresas o negocios de gimnasia

Puntos a favor:

Es un software que es muy bueno y de gran ayuda para empresas o negocios relacionados con el gimnasio,su servicio al cliente es bueno,en general no esta mal

Contras:

Es algo complicado de implementar y de usar al principio lo que lo hace un poco engorroso al principio pero con algo de paciencia se puede implementar y aprender de el rapidamente.

Yosue
Yosue
Diseñador Web en Chile
Usuario de Linkedin verificado
Desarrollo de programas, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Muy buena solucion para negocios que requieran reservas

4,0 hace 9 meses

Comentarios: La usé para un cliente que requería una solución de reservas para su negocio, funciono muy bien, aunque fue un poco difícil de aprender

Puntos a favor:

Tiene amplia gama de funcionalidades, que sirve sobre todo para crear sistemas de reservas

Contras:

Un poco compleja de usar, sobre todo para personas que no tiene mucho conocimiento de sistemas de esta índole

Marta
Dirección en España
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

correcto

5,0 hace 2 años

Puntos a favor:

Facil de utilizar para las reservas de clases

Contras:

El precio es mas elevado que otras aplicaciones

Garrett
Garrett
CIO en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Learn It and Use It

5,0 hace 5 años

Puntos a favor:

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Contras:

the old design structure of the base platform could use some updates, which they are aware of

Lori
President en México
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Mindbody does it all!

5,0 el mes pasado Nuevo

Comentarios: Overall I'm very happy with Mindbody, having used it as a consumer in the past and now as an administrator/business owner. I have referred Mindbody to a friend with a business in Canada who was not happy with their booking software. They've since switched to Mindbody and are working on getting it set up to accommodate their business needs.

Puntos a favor:

I love Mindbody for the ease of scheduling clients in for appointments and the analytics are fantastic! I use them weekly to report sales to my accountant and review where my sales came from during a particular quarter. I adjusted my marketing approach as a result. I also really like the automations we can create so that clients are being welcomed, notified and asked for reviews at different stages of their experience with us. Thank you!

Contras:

It was initially challenging to get set up so that my branded website worked seamlessly with Mindbody. I had to switch from using the 'appointment' setup to a 'class' setup because my business is such that, I can have up to 11 people in my center for each 2-hour session I offer. It created a fair amount of work to re-do it all but once it was switched to classes, it's working fine.

Miranda
Owner en EE. UU.
Deportes, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Overall VERY Disappointed.

2,0 hace 2 meses Nuevo

Comentarios: So far I have only been with Mindbody for 6 months. And it is a nightmare.

Puntos a favor:

I like that they had a marketplace with other business', and that you can run a new client special that people can easily see.

Contras:

I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point.

Daphne
Director en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Using Mindbody at New York Pilates

5,0 el mes pasado Nuevo

Comentarios: They are not the most inexpensive booking platform out there, but all my staff are very familiar with using the app which is really helpful.
I believe that they are currently very good value for money. I see other studios switching over to cheaper alternatives, and have been hearing horror stories after they've changed.
I prefer to keep calm waters and continue using Mindbody. It does everything I need and the customer service is totally worth it.

Puntos a favor:

GREAT customer service. Whenever I have a problem, I can call and the problem is usually sorted out straight away.

Contras:

I've been with them since 2008, and in the last 4-5 years the price went up considerably. They offered me a deal to re-sign and I was very happy with it!

Respuesta de Mindbody

el mes pasado

Thanks for your review, Daphne! We're so grateful to have you as a customer.

Anessa
Fitness Instructor en EE. UU.
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Amazing system

5,0 el mes pasado Nuevo

Comentarios: Great system overall. Best of all the other scheduling systems

Puntos a favor:

Easiest to use compared to other scheduling systmes

Contras:

the least i like about the system is that it is a bit pricy

Respuesta de Mindbody

el mes pasado

Thanks, Anessa. We're delighted that you've found our platform to be so helpful and easy to use!

Linda
Linda
CEO en EE. UU.
Usuario de Linkedin verificado
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

Worst organized company NOT support whatsoever

1,0 hace 3 meses

Puntos a favor:

Nothing....you can have the best scheduling app ever but without customer support that can take up to 10 hours a week to obtain answers, stay on hold, repeat calls, confusion among the corporation of not writing things down from last conversation, it is not feasible to do business.

Contras:

Their customer support is non existent and you will waste more time on the phone than doing work. We had them for10 + years and finally gave up. When we tried to leave them, they made it impossible to receive our data which is our entire database. They lied to us and said our database was wiped out immediately but it wasn't. Our losses with this company were vast.

Dr. Sarah
Chiropractor en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

When it works, it's great

3,0 hace 2 meses Nuevo

Comentarios: This software has literally 100% of the features that I need out of a software to run my business smooth and efficiently, but I would kill for all those features to work closer to 90% of the time for the price I pay for it.

Puntos a favor:

Online booking Marketing suite with automated emails Appointment confirmations Personal branded app Membership and package management

Contras:

Customer support is terrible Nobody ever seems to understand how to fix the recurrent problems with the software There are constant glitches All automated emails are routed to spam Credit card processing is severely delayed by up to 5 days It is lavishly expensive for what you get

Usuario verificado
Usuario de Linkedin verificado
Medios de difusión, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great Features and Easy to use

4,0 el mes pasado Nuevo

Comentarios: Overall, Mindbody software is highly recommended for wellness and fitness businesses seeking a comprehensive solution to manage operations effectively, enhance client experience, and drive business growth.

Puntos a favor:

Mindbody software is a robust platform designed to streamline business operations for wellness and fitness establishments. It excels in its comprehensive features tailored for scheduling, client management, and payment processing. One of its standout features is its intuitive interface, which facilitates easy booking for clients and efficient schedule management for staff. The software supports various wellness sectors including gyms, spas, yoga studios, and more, offering customizable options to suit different business needs.

Contras:

However, while Mindbody offers extensive functionality, some users may find its pricing structure complex, with costs potentially increasing as additional features are added. Customer support, while generally responsive, could benefit from more personalized assistance during peak times.

Marc
Captain of Customer Success en EE. UU.
Internet, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

An Essential Tool for Wellness Professionals

5,0 el mes pasado Nuevo

Comentarios: Overall, my experience with Mindbody has been overwhelmingly positive. It has greatly reduced the administrative burden, allowing me to focus more on my clients. Despite a few minor drawbacks, it's a highly recommended tool for wellness professionals looking to enhance their business operations.

Puntos a favor:

I love the user-friendly interface, the streamlined scheduling, and the seamless integration with other platforms like Zoom and Shopify

Contras:

The mobile business app lacks some features, making it difficult to manage all aspects of my business on the go.

Bheige
Executive Assistane en Filipinas
Deportes, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

MindBody is the best scheduling app!

5,0 el mes pasado Nuevo

Puntos a favor:

It has so many features! As an admin, I have the freedom to customize the services we offer.

Contras:

It has so many features. It might take time to familiarize everything.

Sharmila
President en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Mindbody Online transformed my business

4,0 hace 5 años

Comentarios: I tried to leave Mindbody once to go to Booker (now a MBO owned company) and that was a huge fail. They didn't offer the preferences that worked for my boutique, small studio. MBO has stellar customer service. Also, BOLD is beyond a doubt, the most exciting part of MBO and helping owners stay motivated, inspired and educated.

Puntos a favor:

Mindbody offers exemplary customer service. I have been with them for more than 10 years of the 15 years that I have been in business. It's user friendly, innovative and helps business owners to automate their work.

Contras:

The price for MBO keeps getting more expensive. Also, the partner companies can add up too.

Theresa
Owner en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

It is OKAY

4,0 hace 4 años

Comentarios: I think until recently we were thinking of switching to something else that is more reasonably priced. I stayed on and am now using the new marketing software. We will see if it helps automate our business more.

Puntos a favor:

I like that it has an app and that our clients can easily sign up. Also, the billing makes it easy for a small business like ours.

Contras:

We have been using MINDBODY for the last 3 years. I just think it is okay and think there are so many other products out there that have come out that might be better. My biggest gripe is the cost. I wish it scaled more with how big our fitness business is. We have a small business and don't do a lot of volume but in order to get the marketing features we have to pay a huge premium. I also was bothered that that they just increase costs by a lot after we used it for a year and never gave any training about the new features that we HAD to pay for. I don't like that their actual internal network and app don't help get new clients. DON'T ever pay for that feature as it takes a percentage from the sale. You are much better off doing your own sales and marketing.

Jonathan
Company owner en RU
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Frustrating software that causes no end of issues and no one to help!! (that was our experience)

1,0 hace 2 años

Comentarios: Unprofessional, inept and impossible. We have been tirelessly attempting to deal with Mindbody to help us with our new company and have had so many problems on the way. The "Sad Robot" has to be the most frustrating logos that inform the user that "Something's not working right" has been the most common experience of us as company owners and worst of all, our clients/patients. The first 6 days we couldn't log on to our £300+/month (half price as a special enticement) and no one could help me. Finally we were logged on and as a gesture of goodwill the Mindbody team agreed to waive the first months fee...this was the one and only positive, as sadly things went from bad to worse. Our "onboarder" was [SENSITIVE CONTENT], who was very nice but due to the 8 hour time difference was unable to offer us training before 5pm UK time, when we have our young kids to contend with! So we were provided with a [SENSITIVE CONTENT], who frustratingly wasn't helpful and at times, rather rude. Attempts to ask questions and raise concerns were cut short by her repeatedly interrupting, so much so I actually struggled to attend our training due to her poor attitude and unprofessional approach. We asked her "why don't our clients get confirmation emails when they book online?". She replied "there's a bug". We asked "What's been done and when is it being fixed" to which she replied "You've been added to the list but I don't know when it will be fixed". How can we tell clients that? Proble after problem

Puntos a favor:

The name is good. The software looks so good when you see it on YouTube, but our experience didn't live up to the promises

Contras:

The problems just got worse and worse.... 1. Clients who booked online had their payments rejected. 2. Some were charged twice. 3. Some were booked and then cancelled, then when they tried again, the class was fully booked. 4. Then a whole days worth of payments were then voided, over £600 on our 2nd day of trading....gone! But, all the clients had the payment taken out of their accounts, so we had to ask them to show evidence as our Mindbody software was showing that the payment was voided. It made us look so amateur and clueless. 5. The widgets on the App don't work and the calendar disappears, then the link doesn't work. All the time I am paying my website designer to try to figure this out and no one in technical team is available to talk to him. Despite cries for help and emails to Ross. 6. Our card machine (£199) didn't work. We spent over four hours the day before our launch attempting to talk to a technical team that eventually got it working...for 2 hours and then the next day it didn't work again. So clients can't pay online as it doesn't work, and they can't may at our health hub... as the card machine doesn't work....so they have to pay by cash....who pays by cash and what kind of modern day company demands cash as their online software doesn't work and their card machine doesn't work?.....it makes us....sorry, Mindbody made us look like an absolute joke. 7. Instructors haven't been able to log on 8. We haven't had our payments through to our bank

Rebecca
Studio Manager en Canadá
Artes escénicas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A good system that did not work as well for Canadian clients

3,0 hace 9 meses

Puntos a favor:

Customer service was very good. We were able to easily put in our schedules and see the overall picture of our enrollment structure. Tracking clients was well done.

Contras:

Mindbody at the time of our usage did not allow for online registration for clients, payment systems for Canadians not the ability for our clients to have a portal into their accounts to make changes and access information. It was very rudementary in its design. As such we changed systems entirely for ease of business.

Phillipe
CEO en EE. UU.
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Terrible product w/ terrible customer service

1,0 hace 8 meses

Comentarios: It couldn’t be worse and I feel trapped because moving 1,100 customers to a new product is close to impossible.

Puntos a favor:

There is one guy, [sensitive content hidden] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product

Contras:

I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product.

Julia
CEO en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

Terrible software, terrible customer service

2,0 hace 4 años

Comentarios: Customer service is awful. The message always says they have an unusually high call volume, so it takes hours to solve any issues, and half the issues the techs have never heard of it, so they just punt.

Puntos a favor:

The software is good at booking clients, and minding the number of sessions remaining in a package. It reminds clients of appointments.

Contras:

The point of sale is a nightmare. They have NO point of sale effectively. They don't even allow an instrument as a chip reader!!! The only solution is a 3rd party instrument that costs $900, and does not fully integrate with the mindbody software. They forbid you getting a functional Credit card terminal, and have no options. This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain. The company has had an urgent fix in the works for over a year. I could go on, this is just the tip of the iceberg. Aditionally, they charge way above what I can get credit card processing for on the open market, but they forbid any competition in this arena.

Tatiyana
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

I like it but..

4,0 hace 3 años

Comentarios: Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.

Puntos a favor:

Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.

Contras:

Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.

Amanda
Owner, LMT en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Things are okay, but they could be better

5,0 hace 6 años

Comentarios: Overall. Our experience is a positive one.
We certainly have our frustrations and have been met with dead ends on more than one occasion.
We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.

Puntos a favor:

-visually, it is simple and appealing -The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved -Mostly it has accommodated the needs of our business

Contras:

-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing) -The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice. -There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few) -When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us

Respuesta de Mindbody

hace 6 años

Hi Amanda- Thank you for sharing your feedback with us. Our recent acquisition of Booker Software was aimed at improving the experience for appointment-based businesses like yours. In addition, we apologize for the impact that we have on your business when our software has an event, but know that we are actively working on solutions to prevent that from happening in the future.

Jonna
Owner en EE. UU.
, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Hair salon owners: This is good for appointments, but its missing one MAJOR feature

3,0 hace 8 años

Comentarios: Own a hair salon? This might be important to you too: I've been using MindBody for nearly 2 years at my salon for its online booking. I have nothing bad to say about how the online booking functions on MY end... meaning that when I log in and manage my appointments, it's pretty easy for me. It's actually REALLY easy for me and I love the way MindBody allows me to manage my appointments. So I do recommend it for this very important reason. HOWEVER, what I don't love about this service is that, according to my website designers SetMySite (these guys are incredible btw), there's no "customizable embed code"... in business owner terms that means, when the client wants to book their appointment through the website, they click on a link on the website that takes them OUT of your website and ON TO MindBody's website. There are other salon booking applications that allow you to create a custom look and feel to the appointment booking application and "embed" it onto your website, so that your clients can actually book ON your website. MindBody offers no such feature. So why does this ruin the experience so much? 1) It looks unprofessional! We consider ourselves a very high-end salon. Sending our client to another website that doesn't match the same look and feel of our website looks amateur and unpolished. Especially since our website uses dark colors, and MindBody's is all white - it's a very ugly contrast. 2) It's not very user friendly for the client. Originally I wanted a "book now" button under each service offering on my website and I wanted to have that button automatically take the client down the path to book that specific service once they clicked on it (obviously). But I guess that wasn't so obvious for the MindBody peeps as when someone clicks on the "book now" button on my website, it just takes them to a general page where the client has to fish around for the service they JUST TRIED to book on my site and re-add it so they can book! SMH. 3) When the client is taken to the MindBody booking page, they aren't greeted with a list of services to choose from. They are greeted the the need to "sign in" to an account. How could a first time client already have an account? MindBody should know that many many clients that book online are actually first time clients! Why not make it as easy as possible for them to book online? I feel like MindBody makes it as HARD as possible for them to book the service they want through the website itself.

Puntos a favor:

Excellent admin management. Wonderful for managing appointments and worth the money based on this alone. You pay more as your business grows. I have found the support to be excellent. I'm not sure why so many people here are complaining about the support. Everyone I've talked to has been really knowledgeable and helpful.

Contras:

No way to book appointments directly on your own website. This is a pretty big one for me obviously. The booking page for the customer is stark, confusing, and unnecessarily cumbersome. There needs to be a way to make the integration more seamless and pretty. I guess it's just very disappointing because the software and company are otherwise very good. This seems like such a no-brainer and I feel like I'm losing business because of it. This needs to be addressed.