Opiniones de eviivo

Muy buen channel manager

Puntos a favor:

La sincronización con las plataformas, la comodidad la programación de la mensajería, etc

Contras:

Estamos a la espera del asistente de precios.

Buen PMS, servicio pésimo

Puntos a favor:

Relativamente fácil de usar, control bastante elevado de todos los parámetros de tu propiedad

Contras:

El servicio técnico, casi inexistente. Cuenta semanas conseguir que te atiendan

Software util y funcional.

Comentarios: satisfactoria.

Puntos a favor:

funcionalidad y opciones en general para el cambio de tarifas, información visual y agilidad.

Contras:

Tener que crear canales específicos para Airbnb y VRBO. Limitación en el tipo de promociones a realizar. Dificultades y errores cuando se utiliza la web a través del móvil.

Highly Recommend

Comentarios: Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet.

Puntos a favor:

I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us.

Contras:

A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them.

Returned to Eviivo because of customer service

Comentarios: [SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service!

Puntos a favor:

I like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.

Contras:

I am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is. I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.

Rude customer service

Comentarios: I used hotel.com to book a stay. I paid hotel.com and received my receipt. However, I received a 2nd receipt from Enviilvo.com and that receipt was over $20 higher than the hotel.com booking. I called hotel.com which told me the only booking they had was the 1st one & told me to call Enviilo. When I called Enviilo, I got a "customer service" rep. named [sensitive content hidden]. [sensitive content hidden] was very rude, and loud. When I tried to explain the situation, [sensitive content hidden] kept interrupting, talking over me, & refused to listen to anything I had to say. I told her that I thought she was being rude, and her only response was "Thank you." I still don't know why I was double billed, what I will be billed, or whether I will be billed twice for the same stay.

Puntos a favor:

Nothing - I didn't request it, but received a receipt for a bill which was more than $20 more than the same billing I got directly from Hotels.com

Contras:

Extremely RUDE "customer service." Actually no customer service at all only, just someone who yelled at me, refused to listen to my problem & basically talked to me as though she thought she was my superior.

Eviivo does what I need it to do

Comentarios: eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.

Puntos a favor:

In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.

Contras:

The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.

great over all PMS

Comentarios: There was no PMS in place when I purchased the inn. eviivo has allowed me to run reservations much better than the previous owner.

Puntos a favor:

Very easy to setup and use. Intuitive GUI. Company is always working to add new features.

Contras:

The Group Booking function is a bit clunky to apply discounts or promotions I have to touch each individual room booked, not at a group level, yet I can attribute payment on one to cover all.

best of all

Comentarios: We have used several channels managers and Eviivo has by far been the best we have ever used. The team is great, caring and willing to help. The system is easy to use and has many great features. I would recommend Eviivo to any one.

Puntos a favor:

We have used many channels managers, we have been most satisfied with Eviivo. Friendly team always willing to help. We love how easy Eviivo is to use and the many upgrades over the years. If I had to pick one thing I like the most besides the team, it is the depndable and easy to use calendar.

Contras:

I wish I could think of something to be critical of but there is nothing.

Eviivo saves our precious time

Comentarios: We are very grateful to everyone at Eviivo

Puntos a favor:

Julie who takes care of us responds promptly and is amazing and kind.

Contras:

Can't think of anything that has been difficult

Great property mgmt system

Puntos a favor:

The live support and the quick help with every question I have.

Contras:

No complaints. Some limitations in reporting but support helped us find a different way.

Great Product, Great People

Comentarios: fantastic support channels via chat (and phone when allowed)

Puntos a favor:

channel integration within Google, Hotels.Com, Expedia, VRBO, etc.

Contras:

software glitches in rate plan management and screens. Would also be great to activate and deactivate a plan (vs delete and recreate only)

Efficient service

Comentarios: Positive. Just a few little things to overcome as I get used to the system.

Puntos a favor:

Combining all the other platforms and ease of use on mobile

Contras:

Customer service when having an issue - left waiting in chat room for long periods of time.

THANK YOU [sensitive content hidden]!!

Puntos a favor:

[sensitive content hidden] saved the day for me and our couple today.

Contras:

Maybe allow simple editing capabilities when doing room "Block" bookings, especially for our type of venue that has two lodging properties

Review request

Comentarios: Fair

Puntos a favor:

Ease of use as channel manager.

Contras:

Somewhat behind the times with changing technology

7 years of pulling my hair out...

Comentarios: So many growing pains! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us.

Puntos a favor:

Ease of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary.

Contras:

The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports

White Pine camps review of the Eviivo booking engine.

Comentarios: The transition from Weberations to Eviivo was horrible at first, given the terrible customer support at the time. But after the Austin support group was staffed and trained it has become one of the best support groups we experiance and is far superior to the OTA's Airbnb, Booking.com or VRBO's . Hats off to the current support group.

Puntos a favor:

Robust functionality and the quality and quantity of the available support

Contras:

Customers are not presented an overall view like the Planner view and are frequently confused by Eviivo's presenting properties that are not available after they specify dates and capacity needs. Customer reach out to us and complain about the process and we have to spend time with them to help and explain. When glitches and bugs occur in the software ( Like the event when Payments stopped or deposits suddenly included taxes) it takes far too long to correct the issue., (often 3 weeks+)

Good software selection for a B&B

Comentarios: We have found that the software is easy to use for us, and as time goes on they continue to update their software in ways that improve our experience as Hoteliers. We appreciate that they hear our feedback and are always working on ways to improve. We do not take full advantage of all that the software offers, such as the webpage, since we do not know how it would integrate into our google business app which is imperative to us to track our data. We would consider exploring this component more in the future, especially if video content was allowable. ie the possibility of adding 360 degree video for each room,and other videos of our property.

Puntos a favor:

We like color-coded diary, the app lets you know if money is due, able to search for reservations in many ways, good selection of reports, the software is updated often to add new features and fix glitches, able to view and use on multiple devices. We are usually able to chat with customer service in 10 min or less, and they are (mostly) helpful with our issues.We have been having to reach out to Customer Service less and less.

Contras:

Sometimes we have issues with the integration to our merchant account, when we enter the same info into Eviivo it fails, but when we enter it into the merchant account directly it works. Also the templates for the customer communication emails are awkward(perhaps due to British English or British preferences) and guests are confused. Thirdly it is impossible to enter our specific cancellation policy into the options that the software has for us, they say that it is because of the OTA preferrances, but in the end we have 2 cancellation policies, one for the OTA reservations and one for those who book directly with us. Of course they are both written on the confirmation letter and cause confusion.

Eviivo has been Very Harmful to our Business since Going Live

Puntos a favor:

There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.

Contras:

Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable.

My Eviivo review

Comentarios: I was asked, a few years ago, to do a filmed review for Eviivo. No problems until I was asked about support given to us by Eviivo! I indicated that they should miss that question! I really didn’t want to give such a negative reply, the only one I could give at the time!
If I was to repeat the performance I would now be able to praise the support with live chat when you need it and the list of most asked questions answered etc.
Well done Eviivo for listening!

Puntos a favor:

The Eviivo diary and booking procedure are very easy to use and have improved with additional options especially making group bookings. I can see at a glance what rooms I have available and bookings I have.

Contras:

The area I find harder to use is setting up special offers, discounts etc. I have done it but often have to get help from chat room or phone. This tends to put me off setting these up.

Poor customer service!

Comentarios: Very unhappy customer! I am going through a very challenging time with trying to cancel my service with your company. My partner has bone marrow cancer and is currently in the hospital having a bone marrow transplant and we will not be continuing with doing our accommodations because of health reasons and Covid. It has also not been very effective for a sm business from the start. I have talked to numerous employees and the last person I talked to said that there would not be additional charges for extenuating services yet I continue to be billed and charged. Please comply with what I was told by your employee.
This is now taken up more time and energy at a very stressful time!

Puntos a favor:

I did not like this software. Now it will not even let me send in this review.

Contras:

Not user friendly. Frustrating now as it will not send without putting more info in.

Overall a quality product

Comentarios: I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing. But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now. Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one. When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do. We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.

Puntos a favor:

Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Contras:

Website is not mobile friendly, and there is no mobile application as well.

Feedback

Comentarios: The Eviivo university is a great resource as are the master classes. The communication has been excellent. The team works together to resolve our issues. Their accessibility helps resolve issues quickly. They clearly explain the solutions to our problems. The staff of [SENSITIVE CONTENT] have all been clear, thorough and friendly. I have worked with others but mostly with this group. When cases are created we are sure to get notification of the process and or resolution. The continuing improvements have made the suite even easier to use and address issues that I'm sure where flagged by users. The extensive reports page covers everything we need to run our inn. The app has a had time connecting to the server and we cannot use the app to book with a guest while on the phone.

Puntos a favor:

The ease of understanding. User friendly. Comprehensiveness.

Contras:

Integration was bumping due to lack of staffing during merge from Resovations.

"Less is More"

Comentarios: *80% of the required information, including images of the property and rooms, already lists on the perspective clients website, therefore this is redundant and nonessential.
*Eviivo is merely the reservations booking engine for a company, who already has a website, therefore the format and the content of the entire booking engine should be MUCH more simplistic. The plethora of "bells & whistles" is unnecessary and creates additional input work for the client.
*A considerable amount of the lodging verbiage used for descriptions of the property and rooms is not relevant to businesses located in the USA. The tactic of forcing clients to convert by a specific date is unprofessional conduct on the part of Eviivo. Shutting down a client's current booking engine prematurely, prior to sorting out migration "bugs" and issues, will definitely cause a substantial loss of revenue for the client. In addition, Customer Support should be available during USA business hours, not UK ones; with extended after-hours support available during the initial migration phase, at the very least.

Puntos a favor:

Thus far...nothing. After reading all of the online reviews, I am extremely concerned about loosing business and revenue, by being forced to switch to Eviivo, from Webervations, which I am VERY happy with.

Contras:

*required input of redundant information, which already lists on my business website (pictures & property/room details) *lack of tech support *the current format is not user friendly; needs to be much more simplistic *system does not allow a party of 2 guests to book a larger room (Booking Engine will only display available rooms that match the number of guests) *lack of pricing breakdown for individual dates, when multiple dates are booked *lodging verbiage which is irrelevant to businesses located in the USA

Highly recommended

Comentarios: Hard to think how we managed without it

Puntos a favor:

The sheer simplicity of the software controlling our room bookings with minimal input from staff.

Contras:

The Eviivo suite is constantly being improved and anything I’ve come across I didn’t think worked for me customer service resolved