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Sobre Gofrugal

Los sistemas integrales de punto de venta de GOFRUGAL se pueden ampliar para satisfacer las necesidades de todos los tipos y tamaños de operaciones de comida y bebida.

Descubre más sobre Gofrugal

Puntos a favor:

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.

Contras:

This creating a lot of financial trouble for us.

Valoraciones de Gofrugal

Evaluación media

Facilidad de uso
4,4
Atención al cliente
3,9
Funcionalidades
4,4
Relación calidad-precio
4,3

Probabilidad de recomendación

8,1/ 10

Gofrugal tiene una valoración global de 4,4 estrellas sobre 5 según las 199 opiniones de usuarios de Capterra.

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Filtrar opiniones (199)

ARCADEUS
ARCADEUS
Systems Administrator/ICT Service Desk en Kenia
Usuario de Linkedin verificado
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Suam Hardware Ltd With Gofrugal

4,0 hace 6 años

Comentarios: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Puntos a favor:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Contras:

No customer reward program on the Android app but soon it will be worked on

Vikas
Owner en India
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best software for retail

5,0 hace 2 años

Comentarios: User friendly , fast working and easy learn and best to train any one

Puntos a favor:

Billing easy to do , inventory management is very good and User friendly

Contras:

Gosecure due to multi data- base so I am unable to use

Vijay
Proprietor en India
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Worst software in india for retails, worst in customer service, Gofrugal is a cheater company

1,0 hace 2 años

Comentarios: very bad experience with gofrugal software

Puntos a favor:

nothing is good in gofrugal, i suggest to all customer never purchase gofrugal software in any condition.

Contras:

customer service is very bad and all employees are cheater once they take amount from customers after they are not responded to customer in any condition

najmal.k.v
Head technical operations en India
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Software for chain stores

4,0 hace 4 años

Comentarios: Good product

Puntos a favor:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Contras:

Pos application can be faster little more

Respuesta de Zoho

hace 4 años

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

Mike
Tech lead en Nigeria
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Going frugal with Gofrugal

5,0 hace 4 años

Puntos a favor:

Extensive Built-in Features, support, and ease of use

Contras:

Installation and upgrade time can be improved

Respuesta de Zoho

hace 4 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

ajay
Business en India
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Smart Baniye

5,0 hace 4 años

Puntos a favor:

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Contras:

Offer Management Feature is not upto the mark.

Umang
Owner en India
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Value for money.

5,0 hace 4 años

Puntos a favor:

Ease of use, Godelight team was very helpful in implementing gofrugal. They are good as gofrugal partner. They are up to date with the software knowledge and changes made by gofrugal on daily basis.

Contras:

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

Respuesta de Zoho

hace 4 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Kartik
Partner en India
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

My Review

5,0 hace 4 años

Comentarios: Superb!

Puntos a favor:

It is a very simple software to operate. Very user friendly.

Contras:

Customer support over chat can be challenging at times

Manigandan
Director en India
Bienes de consumo, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Good

5,0 hace 4 años

Comentarios: Well

Puntos a favor:

Good future, reliable and longer run it will help business

Contras:

Good futures will support the business

Chhatradev
Chhatradev
IT Manager en Emiratos Árabes Unidos
Usuario de Linkedin verificado
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

User Friendly Software

5,0 hace 4 años

Puntos a favor:

User friendly. Cloud-based. Suitable for any size of Retail Business.

Contras:

while viewing the report you must define specific data otherwise it will take a long time to generate.

Respuesta de Zoho

hace 4 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Ramesh kumar
Finance head en India
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Average

3,0 hace 2 años

Comentarios: it is good, if you give options as per requirement of the business

Puntos a favor:

software is good, but usage of tabs is limited

Contras:

after spending we need to get the required tab enable, we need to pay extra cost

Swoyam
Director en India
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range

4,0 hace 4 años

Comentarios: My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.

Puntos a favor:

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Contras:

1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

Respuesta de Zoho

hace 4 años

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

PARAS
MR en Kenia
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

disappointment from the unsatisfactory level of service

2,0 hace 7 años

Comentarios: Stock management Locationwise

Puntos a favor:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Contras:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Mohammed
Partner, Fams Supermarket, Ambur en India
Supermercados, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Gofrugal features are very easy to use and can using instantly without training

5,0 hace 2 años

Comentarios: We are really very happy with the service and the features

Puntos a favor:

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Contras:

Nothing major as we are serviced with all the required features

Kajubi
Managing director en Alemania
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Gofrugal simple to use

5,0 hace 4 años

Puntos a favor:

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules. It has stock movement report status wch helps a user to indentify how product are consumed

Contras:

Gofrugal is missing with mult tasking tabs

Respuesta de Zoho

hace 4 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Gaurav
Owner en India
Ha utilizado el software durante: No especificado
Fuente de la reseña

Poor Design, Inflexible Service, Poor Retainership

2,0 hace 9 años

Comentarios: I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true. The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid. The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable. The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders. Do research yourself or ask for trial and use it well before making an opinion.

Respuesta de Zoho

hace 9 años

Dear Mr. Gaurav, We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store You purchased 'Standard' edition of our software on a subscription basis which includes 2 training coupons (4 hours each) worth Rs. 6,000+Taxes, which you have the right to handover on satisfactory training. Since new employees joined you, you had requested for additional training visits, which is a paid service - http://bit.ly/2avFBPr. Our 24x7 Assure Care system takes care of product bugs, issues, breakdowns etc. Re-training and additional print profiles are services that needs professional consultation and thus we recommend you to pay and buy additional coupons We are eager to help you & solve this

Jaicharan
Proprietor en India
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Tastykitchen

5,0 hace 2 años

Comentarios: Every easy to use

Puntos a favor:

User friendly .Has various features.Configurations are good

Contras:

Database management & support staff knowledge

Swaroop
medical en India
Medicina alternativa, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

4stares

4,0 hace 3 años

Comentarios: it good and friendly software

Puntos a favor:

Sale and purchase and non moving items

Contras:

Unmatched software new development in the software

Usuario verificado
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Representng GoFrugal in Kenya and other African Countries as implementing Partners

5,0 hace 6 años

Puntos a favor:

GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR The most impressive part of this software is there is always newer innovations, ease of use and user friendly. We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need

Contras:

Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team

Kalyani
Retail chain en India
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good

3,0 hace 4 años

Comentarios: Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems

Puntos a favor:

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Contras:

Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading

Respuesta de Zoho

hace 4 años

Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

NANDAKUMAR
Managing Partner en India
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I have been using this software for the past four years. feeling good

5,0 hace 7 años

Comentarios: It have 1000 plus reports give me vivid picture about my business and make comfort on planning for the next month.

Puntos a favor:

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

Contras:

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand. for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

Prateek
Owner en India
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Go frugal is good software

5,0 hace 2 años

Comentarios: good

Puntos a favor:

online, order easy & gosure is easy to use & user freiendly.

Contras:

None of the above, i led all the features.

madhusudan
departmental en India
Supermercados, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

GOFRUGAL IS EXCELLENT SOFTWARE

5,0 hace 4 años

Comentarios: I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT

Puntos a favor:

INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT

Contras:

MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER

Respuesta de Zoho

hace 4 años

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Sathyamurthy
DX Operation en India
Productos farmacéuticos, 501-1 000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Improments

3,0 hace 4 años

Comentarios: Good

Puntos a favor:

Reduced time consuming of to place the order and generate invoices within business SLA

Contras:

We are expecting customer support and product enhancement as per business requirements

Respuesta de Zoho

hace 4 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Eni
Managing Director en Nigeria
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Product

5,0 hace 4 años

Puntos a favor:

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

Contras:

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.

Respuesta de Zoho

hace 4 años

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.