--- description: ¿Qué piensan los usuarios de SendGrid? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de SendGrid gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SendGrid - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de email marketing](/directory/30013/email-marketing/software) > [SendGrid](/software/1004681/sendgrid) # SendGrid Canonical: https://www.capterra.co.cr/software/1004681/sendgrid Página: 1 de 31\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/1004681/sendgrid?page=2) > SendGrid es la plataforma líder de entrega de correo electrónico en la nube, en la que confían más de 78 000 de las marcas de más rápido crecimiento del mundo. > > Veredicto: 752 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa SendGrid? SendGrid sirve a todos, desde desarrolladores independientes hasta corporaciones de nivel empresarial. Cualquier persona que necesite enviar un correo electrónico de forma confiable desde su aplicación puede usar SendGrid. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 752 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Twilio - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2008 ## Contexto comercial - **Precio inicial**: USD 15,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, iPhone (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Argentina, Australia, Austria, Brasil, Canadá, Chile, China, Colombia, Estados Unidos, Francia, India, Irlanda, Israel, Japón, México, Nueva Zelanda, RAE de Hong Kong (China), Reino Unido, Singapur y 2 más ## Funciones - A/B Testing - API - Acciones activadas por evento - Alertas y notificaciones - Análisis de campañas - Arrastrar y soltar - Automatización proceso/flujo de trabajo - Autoresponders - Bloqueo de spam - CAN-SPAM Compliance - Campos personalizables - Comprobación de dominios - Comprobación de sintaxis - Creación de informes/análisis - Creación y diseño de formularios - Detección de correo electrónico desechable - Detección total del servidor - Editor WYSIWYG - Gestión de campañas - Gestión de contactos - Gestión de correo electrónico - Gestión de equipo - Gestión de firmas - Gestión de la comunicación - Gestión de listas - Gestión de modelos - Gestión de suscriptores - Historial de cliente - Mobile Optimization - Personalización de mensajes - Plantillas de correo electrónico - Programación de campañas - Páginas de aterrizaje y formularios web - Real-Time Notifications - Segmentación de clientes - Seguimiento de clics - Seguimiento de la participación - Seguimiento por correo electrónico - Simple Mail Transfer Protocol (SMTP) ## Integraciones (en total: 6) - Google Analytics 360 - Google Cloud - Heroku - IBM Cloud - Microsoft Azure - WordPress ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Herramientas de email marketing](https://www.capterra.co.cr/directory/30013/email-marketing/software) ## Categorías relacionadas - [Herramientas de email marketing](https://www.capterra.co.cr/directory/30013/email-marketing/software) - [Software de correo electrónico](https://www.capterra.co.cr/directory/30553/email-management/software) - [Herramientas para verificar correos electrónicos](https://www.capterra.co.cr/directory/31341/email-verification-tools/software) - [Herramientas de email tracking](https://www.capterra.co.cr/directory/31325/email-tracking/software) - [Herramientas de email transaccional](https://www.capterra.co.cr/directory/31564/transactional-email/software) ## Alternativas 1. [Gmail](https://www.capterra.co.cr/software/202338/gmail) — 4.8/5 (13329 reviews) 2. [Brevo](https://www.capterra.co.cr/software/132996/brevo) — 4.6/5 (3411 reviews) 3. [Mailchimp](https://www.capterra.co.cr/software/110228/mailchimp) — 4.5/5 (17572 reviews) 4. [MailerLite](https://www.capterra.co.cr/software/136603/mailerlite) — 4.7/5 (2256 reviews) 5. [Constant Contact](https://www.capterra.co.cr/software/31898/constant-contact) — 4.3/5 (2913 reviews) ## Opiniones ### "Trusted SMTP service" — 5.0/5 > **Milton** | *12 de agosto de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It has always been a fundamental tool for the development of email campaigns. It has been a reference against other companies. > > **Puntos en contra**: Possibly the price is a determining factor. Today there are many competitive tools that can cope. In general, there are no complaints. > > My experience with Sendgrid has always been good, there are no problems with their shipping system, their builder is great and their API integrates with many other tools. ----- ### "A Powerful Email Sending Platform." — 5.0/5 > **Usuario verificado** | *4 de enero de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: 1- SendGrid provides customizable email templates. 2- SendGrid offers robust API support, which makes it easy for developers to integrate email sending into applications. 3- SendGrid has 24/7 customer support, including chat, email, and phone support for premium users. > > **Puntos en contra**: 1- Sometimes customer support response times can be slower. > > My experience with sendgrid is very much satisfied. It provides a lot email customization. ----- ### "Making our store transactional email reliable." — 5.0/5 > **Amir** | *8 de marzo de 2026* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Their flexibility in terms of dynamism in email templates is superb and we can depend on them to provide our retail customers with order receipts and shipping updates using a very reliable service. > > **Puntos en contra**: The pricing levels are not worth the money because our e-commerce traffic is at its peak, and customer service is painfully slow when we have urgent account problems or some data management failures. > > When an E-Commerce Manager, it is important that order confirmations be actually received by our buyers. I have this to drive our store emails of transactions. It is a horse to work with in regard to deliverability yet it is extremely tough to get technical assistance. ----- ### "A Tale of Incompetence: SENDGRID's New Heights of Customer Disservice" — 1.0/5 > **John** | *8 de abril de 2025* | Marketing y publicidad | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Nothing now, 7 days later I an still waiting for a call back, You cannot run a business with support like that. > > **Puntos en contra**: They have got to big to care about customers > > A Tale of Incompetence: SENDGRID's New Heights of Customer Disservice Let me paint you a picture of the absurdity that is SENDGRID’s latest “feature.” Imagine a world where you can \*control the IP addresses\* that log into your account. Sounds sophisticated, right? Except, here’s the kicker: if you dare to use a different device or a new ISP, you’re immediately blocked from accessing your own account. Brilliant, isn’t it? Now, let me share my personal experience with this stroke of genius. SENDGRID, in all its wisdom, decided to activate this new feature, effectively locking me, my admin, and my tech team out of our accounts. And what was the solution offered by this beacon of customer support? "Take a ticket and wait." Yes, wait. For seven excruciating days. When they \*finally\* deigned to call me—at the oh-so-convenient hour of 12 midnight, no less—what followed was an exercise in sheer absurdity. The “expert” on the other end had the audacity to insist that I must log into the account to disable the IP block feature. Yes, you read that right: log in to an account from which I was explicitly locked out. Now, I don’t throw around the word “idiot” lightly, but in this case, it feels inadequate. After multiple emails to their elusive “customer service,” I explicitly explained that the IP block feature prevented access. And yet, the response I received? A resounding non sequitur that makes one question whether anyone at SENDGRID actually reads emails—or possesses basic comprehension skills. As a direct result of this farcical chain of incompetence, I have now lost two major advertising accounts worth $12,000 AUD annually. And what was the response from SENDGRID? A tone-deaf “Sorry, I understand your frustration, but we were busy.” Busy. Of course. Too busy to care about their customers or even pretend to provide support. Here’s the bottom line: if you value your time, money, or sanity, I urge you to \*avoid SENDGRID at all costs\*. They’ve clearly become too big to bother with pesky things like customer service, and their disdain for their users is palpable. ----- ### "Send it with SendGrid" — 4.0/5 > **Darren** | *16 de marzo de 2026* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: SendGrid is everything you need and expect - it is reliable, scalable and powerful. Via well documented APIs, nice reporting, and a generous free tier, getting started and maintaining flow is painless and easy. > > **Puntos en contra**: While there are generous free and lower tiers, the pricing jumps between tiers can be significant. While there is automation, it is limited compared to the competition. > > SendGrid does what it says on the tin. It is easy to set up and use. The APIs are well documented, making the developer experience a good one. Detailed reporting and high deliverability give a sense of comfort that SendGrid works as advertised. ----- Página: 1 de 31\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/1004681/sendgrid?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/1004681/sendgrid) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados