¿Qué es Spiceworks?
Spiceworks IT Help Desk está diseñado específicamente para profesionales de TI, tiene exactamente lo que necesitas para dirigir un mejor servicio técnico de TI interno y un mejor negocio. Comienza a abordar los tickets en minutos con el software de ayuda gratuito (en tu servidor o en la nube). Además, es más que un simple seguimiento de tickets: comprende (¡y cambia!) el comportamiento del equipo y articula tu valor para el negocio. ¡Consíguelo gratis hoy!
¿Quién usa Spiceworks?
¡Profesionales de TI! No hay nada mejor que hacer la vida del personal de TI más fácil. No importa si eres un CTO, gerente de TI, especialista en soporte de TI o administrador de sistemas: Spiceworks tiene algo para ti.
¿Dónde se puede implementar Spiceworks?
Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil)
precios de Spiceworks
- Sí, ofrece una prueba gratuita
- Sí, ofrece una versión gratuita
Spiceworks dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Spiceworks está disponible a partir de N/A.
Imágenes y vídeos de Spiceworks
Comparar el precio de Spiceworks con productos similares
Funciones de Spiceworks
- Alertas y alzada
- Análisis de causa raíz
- Auditoría de problemas
- Configuración de flujos de trabajo
- Control/Acceso remoto
- Controles o permisos de acceso
- Creación de informes de uso
- Creación de informes/análisis
- Gestión de SLA (Service Level Agreement)
- Gestión de asignaciones
- Gestión de capacidades
- Gestión de configuración
- Gestión de incidentes
- Gestión de inventarios
- Gestión de la base de conocimiento
- Gestión de la conformidad
- Gestión de parches
- Gestión de problemas
- Gestión de recursos
- Gestión de recursos informáticos
- Gestión de tareas
- Gestión de tickets
- Gestión del cambio
- Gestión del conocimiento
- Gestor de línea de base
- Herramientas de diagnóstico
- Panel de comunicaciones
- Portal de autoservicio
- Programación del mantenimiento
- Seguimiento de activos
- Supervisión de actividades
- Supervisión de redes
Alternativas a Spiceworks
Opinones de Spiceworks
Ideal free helpdesk for small to medium businesses
Comentarios: Overall I have been very happy with Spiceworks, especially the community of users.
Puntos a favor:
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
Help Desk Where You Want It
Comentarios: Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
Puntos a favor:
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
Spiceworks Helpdesk - A great option for small business or a start up operation.
Comentarios: I have used spiceworks in a both a large corporate enterprise as well as in my current role with a small startup and both cases the software just works and functions as intended. A few tweaks here and there could make this software perfect but in any case it is a goto software for me.
Puntos a favor:
I loved that the price is free! This makes a huge impact to the success of a startup or small company. The other key feature is the fact that the product works. It functions exactly how a ticket system should function.
I hate that it is so difficult to be able to get our clients to use the site. This is primarily because routing the DNS information from our domain to their site is cumbersome at best. If they provide a simpler way to route your domain to their site it would improve the offering and would even be worth a few dollars per month for this functionality.
Awesome IT Help Desk software, horrible inventory system.
Puntos a favor:
Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.
The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.
Spiceworks - Ticket management
Comentarios: It is actually hosted by Spiceworks, so nothing local. Setup was very simple. It is used everyday. I can create tickets, there is a page for users to create tickets and they can be created via email. Once a ticket is created, you are notified by email. Very useful and simple.
Puntos a favor:
It is free. It works better than some of the others that I have tried. It is completely configurable for whatever category you need. Always works. Perfect for a simple ticketing system.
Since it is free, there are ads that show on website. Not really an issue. Not as granular as some of the others.
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