--- description: ¿Qué piensan los usuarios de Spiceworks Cloud Help Desk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Spiceworks Cloud Help Desk gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.co.cr/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Siguiente: [Next page](https://www.capterra.co.cr/software/102709/spiceworks-it-help-desk?page=2) > Descarga el software gratuito de mesa de ayuda de TI para profesionales y administradores de sistemas de TI en todo el mundo en todas las empresas. Aplicaciones de asistencia y móviles también gratuitas. > > Verdict: Rated **4.4/5** by 584 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Spiceworks Cloud Help Desk? ¡Profesionales de TI\! No hay nada mejor que hacer la vida del personal de TI más fácil. No importa si eres un CTO, gerente de TI, especialista en soporte de TI o administrador de sistemas: Spiceworks tiene algo para ti. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.4/5** | 584 Opiniones | | Facilidad de uso | 4.3/5 | Based on overall reviews | | Asistencia al cliente | 4.2/5 | Based on overall reviews | | Relación calidad-precio | 4.6/5 | Based on overall reviews | | Funciones | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Ziff Davis ## Commercial Context - **Precio inicial**: USD 6,00 - **Modelo de precios**: (Free version available) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000 - **Deployment & Platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, inglés - **Available Countries**: Alemania, Australia, Canadá, China, Estados Unidos, India, Irlanda, Japón, Reino Unido ## Funciones - Alertas y notificaciones - Alerts/Escalation - Análisis - Análisis de causa raíz - Análisis de redes - Asistencia al cliente - Auditoría de problemas - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes de tráfico web - Creación de informes de uso - Creación de informes para TI - Creación de informes/análisis - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de capacidades - Gestión de configuración - Gestión de incidentes - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de la conectividad - Gestión de la conformidad - Gestión de parches - Gestión de problemas - Gestión de recursos - Gestión de recursos informáticos - Gestión de tareas - Gestión de tickets - Gestión del cambio - Gestión del conocimiento - Herramientas de diagnóstico - Métricas de rendimiento - Panel de comunicaciones - Portal de autoservicio - Priorización - Programación del mantenimiento - Real-Time Monitoring - Registros de eventos - Seguimiento de activos - Seguimiento del comportamiento - Supervisión - Supervisión de redes - Supervisión de servidores ## Opciones de asistencia - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.co.cr/directory/30008/help-desk/software) - [Herramientas de seguimiento de problemas](https://www.capterra.co.cr/directory/30675/issue-tracking/software) - [Software de service desk](https://www.capterra.co.cr/directory/31027/service-desk/software) - [Software de monitoreo de redes y servidores](https://www.capterra.co.cr/directory/32713/server-monitoring/software) - [Software para gestión informática](https://www.capterra.co.cr/directory/10001/it-management/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.co.cr/software/164283/zendesk) — 4.4/5 (4066 reviews) 2. [Milvus](https://www.capterra.co.cr/software/202528/milvus) — 4.8/5 (292 reviews) 3. [Freshdesk](https://www.capterra.co.cr/software/124981/freshdesk) — 4.5/5 (3396 reviews) 4. [LiveAgent](https://www.capterra.co.cr/software/102188/liveagent) — 4.7/5 (1748 reviews) 5. [SysAid](https://www.capterra.co.cr/software/107225/sysaid) — 4.5/5 (503 reviews) ## Opiniones ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20 de diciembre de 2022* | Banca | Recommendation rating: 9.0/10 > > **Puntos a favor**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Puntos en contra**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "A Simple Yet Powerful Free Help Desk Solution That Delivers" — 4.0/5 > **Gannon** | *6 de octubre de 2025* | Logística y cadena de suministro | Recommendation rating: 10.0/10 > > **Puntos a favor**: What I like most about Spiceworks Cloud Help Desk is its simplicity and ease of use. The portal is straightforward and does exactly what we need, it allows us to input and manage ticket information efficiently. I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side. > > **Puntos en contra**: What I liked least about Spiceworks Cloud Help Desk is the lack of flexibility in setting up a custom domain email connector. Instead of being able to easily integrate our own domain, I had to create a shared mailbox and set up a forwarding rule, which felt like a workaround. Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy way to search by the user who submitted the ticket. > > Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution. It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for employees. While there are areas for improvement, it's hard to complain about a tool that offers so much at no cost. We’re definitely open to exploring the paid version in the future, depending on the features offered. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 de marzo de 2025* | Gestión de organizaciones sin ánimo de lucro | Recommendation rating: 2.0/10 > > **Puntos a favor**: The price point compared to other solutions > > **Puntos en contra**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "SAC Spiceworks Cloud Help Desk" — 5.0/5 > **Raul** | *22 de noviembre de 2025* | Administración educativa | Recommendation rating: 10.0/10 > > **Puntos a favor**: I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. > > **Puntos en contra**: Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. > > Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. ----- ### "The Help Desk tool that does what we need." — 4.0/5 > **Juan** | *15 de septiembre de 2025* | Automatización industrial | Recommendation rating: 9.0/10 > > **Puntos a favor**: \* Ease of use \* Very flexible and configurable \* Easy to get historical tickets for metrics \* Does emailing for me \* Cannot beat the cost \* No functional cons (this is a pro) > > **Puntos en contra**: I know that the ads are a necessity, and that a paid subscription could fix the ads, but we do not pay, and they sometimes get annoying. > > We have used Spiceworks for a long time and watched as it has gone through its growth and iterations. Since day one, we have been very happy with the migration to the Cloud, and the migration from on-prem to the cloud was very easy. My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has always kept up just fine. ----- Page: 1 / 25\ Siguiente: [Next page](https://www.capterra.co.cr/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.co.cr/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data