InsightEMR

InsightEMR

Comentarios: It is nice to be able to use one software to manage your practice.

Puntos a favor:

The software is user friendly! Scheduling is really easy, customer service is helpful with any questions and it is very convenient to be able to keep up with billing, scheduling, electronic medical records and notes all in one place.

Contras:

The software has glitches sometimes but the company is helpful on trying to figure them out.

great scrubbing

Comentarios: The issue is to file claims electronically and receive the ERA's in a timely manner.
They do a good job with claims and screening them for errors.

Puntos a favor:

Ease of billing and filing claims. Scrubbing feature is great

Contras:

At times the ERA's do not come thru. Then I have to call software vendor and have them find the eras. Also, difficult to correct some issues.

probably one of the least user-friendly online EMR programs I have used.

Comentarios: I apologize and wish I had a something better to say, but documentation takes to long and the various other issues compile my frustrations with this online software.

Puntos a favor:

I wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving.

Contras:

What negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.

Clinicient is a good base program, but does have a lot of glitches

Puntos a favor:

Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see.

Contras:

There are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see"

Insight EMR Review

Comentarios: Insight has been able to make my office more efficient from the front desk to the provider to the biller. Insurance is the hardest thing we deal with and insight can take some of that burden off the provider and staff.

Puntos a favor:

Ease of access. Ease of use. Clear and concise notes. Integration.

Contras:

Customer support. Apple compatible. Tablet ease of use.