--- description: ¿Qué piensan los usuarios de Axxess Home Health? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Axxess Home Health gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Axxess Home Health - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software para atención médica domiciliaria](/directory/10036/home-health-care/software) > [Axxess Home Health](/software/114010/agencycore) # Axxess Home Health Canonical: https://www.capterra.co.cr/software/114010/agencycore Página: 1 de 14\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/114010/agencycore?page=2) > La empresa de tecnología de salud en el hogar de más rápido crecimiento, capacita a la atención médica con soluciones de software basadas en la nube para mejorar vidas. > > Veredicto: 313 usuarios lo han valorado con **4.1/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Axxess Home Health? La empresa sirve a organizaciones de atención médica con sede en los Estados Unidos que atienden a pacientes de atención médica domiciliaria a nivel nacional. Los usuarios de este software incluyen: Administradores, director de enfermería, administradores de casos, clínicos, personal administrativo, facturadores, asistentes de salud en el hogar, terapeutas, médicos y aseguramiento de la calidad. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.1/5** | 313 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.6/5 | Basado en las opiniones generales | | Funciones | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Axxess - **Ubicación**: Dallas, EE. UU. - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: USD 899,00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Acceso móvil - Creación de diagramas - Facturación - Gestión de calendarios - Gestión de expedientes de pacientes - Gestión de la conformidad - Gestión de planes de cuidado - Gestión de reclamaciones ## Integraciones (en total: 7) - ADP Comprehensive Services - Acclivity - Forcura - Health Recovery Solutions - SHP for Home Health Agencies - Trella - WorldView ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para atención médica domiciliaria](https://www.capterra.co.cr/directory/10036/home-health-care/software) ## Categorías relacionadas - [Software para atención médica domiciliaria](https://www.capterra.co.cr/directory/10036/home-health-care/software) - [Software de historia clínica electrónica](https://www.capterra.co.cr/directory/20028/electronic-medical-records/software) ## Alternativas 1. [AlayaCare](https://www.capterra.co.cr/software/147424/alayacare) — 4.1/5 (188 reviews) 2. [Alora Home Health](https://www.capterra.co.cr/software/69030/alora-homecare-software) — 4.5/5 (152 reviews) 3. [AxisCare](https://www.capterra.co.cr/software/135068/non-medical-homecare-scheduling) — 4.6/5 (729 reviews) 4. [CareVoyant Home Care](https://www.capterra.co.cr/software/100774/carevoyant-home-care) — 4.0/5 (45 reviews) 5. [Connecteam](https://www.capterra.co.cr/software/153140/connecteam) — 4.6/5 (5296 reviews) ## Opiniones ### Opinión — 5.0/5 > **Sam** | *6 de enero de 2012* > > Our company is a commonly owned group of home health and hospice providers located all across Texas. Because we were not pleased with all the double data entry and lack of features and functions provided by our previous provider, the company assembled a team of 16 home health agency software systems users: from the markets where we conduct agency operations, composed of each agency role; i.e. intake clerks, nurses, administrators, and billers, from all over the company; to objectively research the platforms and to choose the best platform to support the overall growth of our agencies into the 21st century. Before using Axxess Agencycore, we used HealthCareFirst, and reams of paper forms and spreadsheets. We use the browser-based version of Axxess so every update is immediately available. We purchased Axxess in August 2011, after an extensive process beginning in the summer of 2011. Our statewide team of HHA pros performed a search of national scope that included all of the most prominent providers of Home Health Agency Point of Care, Administration, Scheduling and Billing software. Our ‘final four’ included industry mainstays. The final four consisted of: 1. A large, well-known hospital based home care system. 2. A well-known home health platform which also has as an affiliated nationwide home care agency group; and 3. A heretofore-leading web based platform system, which has become a market leader since 2006. (This candidate was our pre-research favorite.) 4. Axxess After participating in demonstrations of features and functions from all the vendors and applying consistent testing based on common criteria involving the top 4, we narrowed our list down to two (eliminating \#1\&\#2 on the criterion of functionality, monthly recurring, and implementation costs). We then conducted a semifinal round, pitting the two browser based systems on a head to head basis- We then applied ourselves to another round of demonstrations, this time pitting \#3 vs. Axxess, head to head. The team was utilizing the predetermined criteria to assess the platform’s features and functionality. The implementation went smoothly, with training happening simultaneously. It took just over 60 days. It is easy to use with point and click and usable with tablets, iPads and laptops, as well as desktop Macs and PCs. After the second round, an informal team discussion was held, with all team members present. Because of our commitment to the process we had agreed to follow beforehand, the ultimate choice was put the decision to a vote of the team. The team voted overwhelmingly to choose Axxess, even though, at the outset, the company leadership had actually been leaning towards choosing \#3. This choice was a lot more clear-cut than we had anticipated. We consciously chose Axxess over \#3, which is a prominent browser based platform, which has been a market leader in the home health industry since 2006. Due to our thorough and deliberate due diligence process, which included in its scope the most prominent vendor platforms in the US Home Health Agency Software Market, we are convinced that Axxess has emerged as the clear market leader. We chose Axxess over the other finalist because it not only is competitively priced, but also reflects a customizable workflow orientation, and is comprehensive in scope. Axxess utilizes the most up to date .Net technology and provides the easiest route to efficiency and productivity through formal, attentive training of all the platforms we examined. An extra bonus is the attitude of Axxess’ trainers and customer support employees towards its customers. The Axxess Team is refreshingly enthusiastic and helpful. The Axxess culture is inviting, and their employees’ attitude towards their clients is encouraging. Axxess is enabling us to increase profitability. The company's 4 licensed agencies migrated to Axxess in September 2011. The migration was conducted over the course of a complete patient episode (60 days) by inputting into Axxess all our recertification patients from our previous platform, which did not have Point of Care functionality. Our CEO commented that this was the smoothest migration between platforms he has ever experienced in his 20+ years of home health agency experience. We are thrilled to be an Axxess client, and among the growing number of Axxess User Community members. Our confidence and efficiency provided by this change has enabled us to move forward in acquiring additional agencies in other regions of Texas, as well as to foster the continued growth of our current patient/client base. ----- ### "Serves it purpose but does not keep up in pricing with other systems" — 4.0/5 > **Irina** | *28 de septiembre de 2023* | Hospital y atención sanitaria | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: We use just a limited number of features from the system. The user friendly interface and ease of scheduling. > > **Puntos en contra**: Pricing... I have been looking at other software to switch from Axxess due to pricing. They are at least 3x as expensive as others. If you are in a process of looking for a new software, keep looking. There are more affordable options with similar features, and more (option to send faxes from the system, as an example)Slow in fixing the bugs.... I assume if they charge an arm and a leg for the services they should be faster in resolving glitches. They are not. The ticketing system is easy to use, but they take months at times to "fix" the issue, and then never fix. > > We have been using Axxess for over 10 years. Back then, the options were limited and it was one of the first we demoed. I guess, they are too big to fail each client and will not care whether you stay or go. Their accounting person \[sensitive content hidden\] is so rule and does not care about client retention. I bet if they check their statistics, they will notice that clients are leaving in flocks (every demo I did with other companies told me that many Axxess users are switching). Don't think you are too big to fail, the time will come if you dont' value your clients. ----- ### "A Challenging Software that does not meet it's description." — 2.0/5 > **Chris** | *25 de junio de 2024* | Hospital y atención sanitaria | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: It hits some of the basic requirements, but it does not perform very well. > > **Puntos en contra**: The software and updates are clunky. It does not manage claims well, and the customer service is terrible. Good luck getting a response from them in a timely manner. Many times, we had to call CMS or other entities to determine what the software was not doing. Highly frustrating to use this software. > > Not a good overall experience, at all. They did not live up to the commitments they made, and the customer service was bad. If it functioned as they promised then it might be all right, but we never experienced this. We do not recommend to other clients. ----- ### "Zoey Health Services Report/Experience With Axxess." — 5.0/5 > **CHINWE** | *5 de noviembre de 2017* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Axxess is a complex organization big enough to contain almost everything required for a smooth running of Home Health Agency. Supper customer service ready to talk to you 100 times a day solving problems with happiness. There staff takes correction without frowning, makes amend their mistakes without victimizing there customers. In fact, this is a good quality with Axxess staffs they know that "Your customer is always right". I am talking with experience. Where I have problem is the " Billing Department". > > **Puntos en contra**: The Billing department has to be re-structured. More experienced billers are needed, and or frequent up dates through in -service training are required of the billers to be current.Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.This bad attitude to work makes them not to realize their mistakes and carelessness so they are not ready to change quite unlike Axxess software staffs. Obstructing business cash flow is dangerous. > > Let me share my recent experience with you.My biller does not know that medicare has new measures on home Health Agencies now on 'Rap Suppression'. Axxess billing dept.,put one of my patients on Rap Suppression by name Elnora Jones due to over late rapping. That not withstanding, a repeat late rap on the same patient occurred again and medicare implemented rap suppression.This is why I am demanding a refund and termination of their contract whether I breached the contract on not. I am still with Axxess home health system but not with billing dept. Axxess billing dept.does not have good reputation, if nothing is done to correct them, it is going to affect Axxess in general because 3 of my friends pulled out of axxess because of how the billers handled their problems. ----- ### "Great for billing and charting transparency" — 5.0/5 > **Edgar** | *31 de agosto de 2017* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Simple to use and mostly intuitive. A good tool would be to have a curriculum / test for each module "How to complete and OASIS ' based on their permissions. This shows the Administrator that a new / current employee is competent in completing such a task.....Video, then test, where they need to pass 80%. if not, the employee stays on 'probation'. Of course you can give the administrator to wave the testing and let them 'wing it' at their peril. > > **Puntos en contra**: Need deeper reporting functionality that enables the Administrator to understand what steps, employees are delaying the OASIS, RAP and Final process. We need a report that becomes a checklist of steps needed to complete for each patient's claim.....by insurance, by task, tied to the RAP/Final status, tied to an ability to input contact withe the RN's for Tasks and MD's / MD offices for Orders.....i.e., 'Contacted dr Jones 5/4, sent 2nd fax of order 5/27, Office closed for holiday 6/2-9.' Agencies more transparency as to what is holding up a RAP or Final and an ability to simply report this graphically / metrically with team members. Keep up the great work\! > > Please build a notes functionality that is reportable for Billing. We would also benefit from a reporting function for the Stick notes AND the Status Names from Activity Logs. Also, please build a CRM that links to the patients, Physicians and Referrals\! This will help us keep the tracking of patients or referrals in one place. Keep up the Great Work\! ----- Página: 1 de 14\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/114010/agencycore?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/114010/agencycore) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados