--- description: ¿Qué piensan los usuarios de xMatters? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de xMatters gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: xMatters - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Software para gestión informática](/directory/10001/it-management/software) > [xMatters](/software/116750/xmatters) # xMatters Canonical: https://www.capterra.co.cr/software/116750/xmatters Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/116750/xmatters?page=2) > Plataforma de gestión de incidentes que ayuda a prevenir, manejar y resolver incidentes de TI antes de que se conviertan en problemas comerciales. > > Veredicto: 141 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa xMatters? Diversos equipos de TI de todos los tamaños. Equipos de DevOps, operaciones de TI, NOC, asistencia, ingeniería, centro de atención, gestión de incidentes importantes y administradores de sistemas: desde pequeñas startups hasta grandes empresas, ¡tienes el respaldo que necesitas\! ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 141 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Everbridge - **Constitución**: 2001 ## Contexto comercial - **Precio inicial**: USD 9,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, chino tradicional, coreano, español, francés, inglés, italiano, japonés, portugués, ruso - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Irlanda, Japón, México, Reino Unido ## Funciones - Alertas y notificaciones - Alerts/Escalation - Auditoría de problemas - Comunicación multicanal - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes de incidentes - Creación de informes de uso - Creación de informes y estadísticas - Gestión de la conformidad - Gestión de tareas - Métricas de rendimiento - Panel de comunicaciones - Portal de autoservicio - Programación del mantenimiento - Real-Time Monitoring - Real-Time Notifications - Registros de eventos ## Integraciones (en total: 32) - AppDynamics - BigPanda - Cherwell Service Management - Confluence - Cove Data Protection - Fusion - Google Maps - JIRA Service Management - Jira - Kaseya BMS - Kaseya VSA - Loggly - Logz.io - ManageEngine ServiceDesk Plus - Nagios XI … y 17 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para gestión informática](https://www.capterra.co.cr/directory/10001/it-management/software) ## Categorías relacionadas - [Software para gestión informática](https://www.capterra.co.cr/directory/10001/it-management/software) - [Software de monitoreo de sitios web](https://www.capterra.co.cr/directory/10021/website-monitoring/software) - [Software de gestión de incidentes](https://www.capterra.co.cr/directory/31332/incident-management/software) - [Software de ITSM](https://www.capterra.co.cr/directory/30676/itsm/software) ## Alternativas 1. [Pulseway](https://www.capterra.co.cr/software/141792/pulseway) — 4.7/5 (310 reviews) 2. [ManageEngine Endpoint Central](https://www.capterra.co.cr/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews) 3. [PDQ Deploy & Inventory](https://www.capterra.co.cr/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 4. [NinjaOne](https://www.capterra.co.cr/software/165889/ninjaone) — 4.7/5 (282 reviews) 5. [ManageEngine Applications Manager](https://www.capterra.co.cr/software/172323/manageengine-applications-manager) — 4.6/5 (255 reviews) ## Opiniones ### "xMatters Alerts Review" — 4.0/5 > **Jacob** | *12 de octubre de 2018* | Telecomunicaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The ability to gather necessary personnel on an outage bridge call quickly and easily. > > **Puntos en contra**: The ability for management to gather on an outage bridge call. > > OK, so the pro and the con are pretty much the same. Overall as a user of the xMatters notification system is was great, a network outage rolled in and we would hop on the bridge and start troubleshooting. An hour later management would hop on to ask for status updates. This isn't a complaint to xMatters but to management, just because you are on a bridge call mailing list doesn't mean you need to insert yourself and slow progress. Obviously this review is a bit of tongue in cheek, and the take away should be that it is a great notification system. ----- ### "Xmatters is as a helpful as a coworker" — 5.0/5 > **Nour** | *8 de abril de 2025* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: When we have a data security incident in the company, Xmatters activates the response protocols immediately: it organizes the team's action protocols according to their functions. Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next. So, it's almost 100% certain that the people in charge will receive the relevant notifications when we have a vulnerability. > > **Puntos en contra**: The learning curve is intimidating at first. We have to configure all the workflows and protocols we will follow. It's a tiring procedure, but it's worth it. After I became familiar with the interface, I started using the software quickly. > > Xmatters orchestrates all the security protocols I've designed for the company. I have to be vigilant to ensure that everything is working properly, but the software does the heavy lifting. By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay. ----- ### "xMatters is great\!" — 3.0/5 > **Aaron** | *17 de enero de 2017* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received. > > **Puntos en contra**: The mobile app leaves something to be desired. > > xMatters is simple to use, efficient and effective\! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome\! They are always on top of any questions or concerns we may have. ----- ### "A great ally in our security" — 5.0/5 > **Mark** | *12 de marzo de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: 1- I am amazed at how efficient the interface is. 2- The notifications are really immediate. 3- I can define the recipients of the notifications, so the teams have their tasks well determined. > > **Puntos en contra**: The price is really high, but I consider it worth paying. > > When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours. We have received notifications of incidents that we didn't really expect, so Xmatters has been a great help. Also, the prioritization of notifications has worked great for getting the right technicians to take care of the issue and also their replacement. ----- ### "Xmatters does notify for things that matters" — 5.0/5 > **Vidya** | *3 de abril de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It's very critical for production critical process for enabling paging > > **Puntos en contra**: It's functionalities are limited and does not justify pricing > > Overall xmatters is a handy tool for alerting and paging ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/116750/xmatters?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/116750/xmatters) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados