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Lightspeed Retail
¿Qué es Lightspeed Retail?
Lightspeed Retail POS es una solución móvil todo en uno y basada en la nube que simplifica la atención al cliente y gestiona todas tus ubicaciones comerciales. Administra tu inventario, controla las ventas, gestiona el personal, procesa pagos y crea experiencias de compra inolvidables para que los clientes vuelvan una y otra vez, todo desde tu iPad.
¿Quién usa Lightspeed Retail?
Las funcionalidades de Lightspeed están alineadas con las prioridades de los comercios minoristas y los restauradores. Simplifica las tareas diarias y céntrate en lo importante: el crecimiento del negocio y la experiencia del cliente.
¿Tienes dudas sobre Lightspeed Retail?
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Opinones de Lightspeed Retail
Access to information at your fingertips
Alternativas consideradas:
Great integrated system
Comentarios: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.
Puntos a favor:
The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.
Contras:
There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.
Over promise, under deliver
Comentarios: Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need
Puntos a favor:
Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.
Contras:
The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).
Respuesta de Lightspeed
el año pasado
Hi Anna, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you,
Customer Review
Comentarios: Overall I have spend way more time on the help desk waiting the 24-48 hours for technical support and I have had to invest more money and time into additional products I didnt expect. Overall the experience has been a mixed bag, but the latest integrations issues has left a really bad taste in my mouth.
Puntos a favor:
The fact it could do the basics well. i.e. take payment of an order.
Contras:
The integration issues, added costs of including so many additional applications and the delayed payment over the weekend, where lightspeed invoices did not match bank account inputs due to when the eftpos fee is attributed. This adds a lot of manual effort when reconciling.
Some good capabilities, poor customer service.
Comentarios: Very poor customer service. Issues with inventory management. High turnover of account managers, no follow up from supervisors.
Puntos a favor:
Canned reports were good, Intuitive for the most part.
Contras:
Very lacking in customer service. Unwillingness to meet specific requirements, dismissive.
Lightspeed for Small Business
Comentarios: Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated.
Puntos a favor:
Inventory, POS, Reports, and discount features are all easy to configure and use.
Contras:
When completing an End of Year inventory count, you must submit the entire count before seeing the total cost of products counted.
Respuesta de Lightspeed
el año pasado
Hi Railan, Thank you for sharing your experience! We're glad to hear that Lightspeed has provided you with easy-to-use features for inventory, POS, reports, and discounts. The Lightspeed Team
