---
description: ¿Qué piensan los usuarios de RightAnswers? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de RightAnswers gracias a Capterra Costa Rica.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: RightAnswers - Opiniones, precios y características - Capterra Costa Rica 2026
---

Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [RightAnswers](/software/122472/unified-knowledge-platform)

# RightAnswers

Canonical: https://www.capterra.co.cr/software/122472/unified-knowledge-platform

> Obtén las respuestas correctas para las personas adecuadas en el momento adecuado. RightAnswers aumenta el servicio técnico de TI y la productividad de agentes de atención al cliente
> 
> Veredicto: 4 usuarios lo han valorado con **3.8/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa RightAnswers?

Empresas que utilizan soluciones de ITSM y/o CRM que soportan procesos complejos.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **3.8/5** | 4 Opiniones |
| Facilidad de uso | 3.3/5 | Basado en las opiniones generales |
| Asistencia al cliente | 3.5/5 | Basado en las opiniones generales |
| Relación calidad-precio | 3.3/5 | Basado en las opiniones generales |
| Funciones | 3.7/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 50% | (5/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Upland Software
- **Ubicación**: Austin, EE. UU.
- **Constitución**: 2004

## Contexto comercial

- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Estados Unidos

## Funciones

- Búsqueda de texto completo
- Catalog Management
- Discussions/Forums
- Gestión de la base de conocimiento
- Herramientas de colaboración
- Portal de autoservicio

## Opciones de asistencia

- E-mail/Help Desk
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de gestión del conocimiento](https://www.capterra.co.cr/directory/30094/knowledge-management/software)

## Categorías relacionadas

- [Software de gestión del conocimiento](https://www.capterra.co.cr/directory/30094/knowledge-management/software)
- [Software de portal del empleado](https://www.capterra.co.cr/directory/14/portal/software)
- [Software de colaboración de contenido](https://www.capterra.co.cr/directory/32935/content-collaboration/software)

## Alternativas

1. [Bitrix24](https://www.capterra.co.cr/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [Google Drive](https://www.capterra.co.cr/software/161425/drive) — 4.8/5 (28427 reviews)
3. [Microsoft SharePoint](https://www.capterra.co.cr/software/1167/sharepoint) — 4.4/5 (5412 reviews)
4. [Slack](https://www.capterra.co.cr/software/135003/slack) — 4.7/5 (24046 reviews)
5. [OneDrive](https://www.capterra.co.cr/software/161304/onedrive) — 4.5/5 (12623 reviews)

## Opiniones

### "UI is out of date and reporting is limited but gets the job done. This is the best we have had yet" — 4.0/5

> **Jeremy** | *19 de diciembre de 2017* | Software informático | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: Reps and customers find what they are looking for so deflections and TTR positively impacted.
They are implementing gamification
Integrates with NetSuite\!
Many customers rave about how they find the answers every year at our user conference.
> 
> **Puntos en contra**: Reporting is very limited as the web interface doesn't allow for access to additional fields even in the detailed usage.
The UI for reporting is also outdated.  Links to links with limited filtering - you kinda have to have an idea of what you are looking for
> 
> Our deflection rate has increased over our previous solution.  And our rep sharing has increased too

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### "A KM solution that our support teams want to use\!" — 4.0/5

> **Terri** | *5 de agosto de 2017* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Ease of use for a KCS organization. Each of the UFFA actions (Use it, find it, flag it, add it) are all always within 2 clicks. The UI is very intuitive and promotes engagement
> 
> **Puntos en contra**: Training material and videos tend to be outdated or for previous versions. There is an online support portal which is useful but the community is very inactive. We end up contacting support by telephone when we have questions.
> 
> Increased KCS adoption and self service deflection

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### "RightAnswers leaves a lot to be desired" — 2.0/5

> **Kevin** | *21 de abril de 2017* | Software informático | Valoración de la recomendación: 0.0/10
> 
> **Puntos a favor**: very feature rich
> 
> **Puntos en contra**: UI and UX from the 2000's
Poor support
No community to help with implementation. Very few people are actually using this product vs other competitors.
> 
> \- Super old UI with zero care for the users experience
- Does not have the ease of use of more modern wiki style solutions like confluence or quip
- Good at storing massive amounts of articles that have a very rigid format and structure
- Bad at capturing knowledge from teams and making it discoverable / collaborative
- Overall, save your money and pick a more common software platform. There is a reason when you google rightanswers virtually no info comes up (because no one uses them and those who do dont care enough to write anything good about them)

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### "I am Director of the End-User Computing and we are using this software for improving our support pro" — 5.0/5

> **Sam** | *30 de abril de 2015*
> 
> One of the best Knowledge Management tools if you are looking to build a consistent knowledge hub and integrate it into the various applications and to make it available to various support teams.

## Enlaces

- [Ver en Capterra](https://www.capterra.co.cr/software/122472/unified-knowledge-platform)

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