--- description: ¿Qué piensan los usuarios de Rezdy? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Rezdy gracias a Capterra Costa Rica. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Rezdy - Opiniones, precios y características - Capterra Costa Rica 2026 --- Breadcrumb: [Inicio](/) > [Sistemas de reservas](/directory/20032/reservations/software) > [Rezdy](/software/122690/rezdy) # Rezdy Canonical: https://www.capterra.co.cr/software/122690/rezdy Página: 1 de 11\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/122690/rezdy?page=2) > Rezdy permite a sus clientes ofrecer reservas online, administrar recursos y conectarse con algunas de las empresas de viajes más grandes del mundo. > > Veredicto: 237 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Rezdy? Rezdy ha sido diseñado para proveedores de tours, actividades y atracciones, así como para empresas de cruceros, autobuses de enlace, vuelos chárter y alquiler de vehículos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 237 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Rezdy - **Ubicación**: Surry Hills, Australia - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: USD 49,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000, 5 001-10 000, 10 000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Anguila, Antigua y Barbuda, Armenia, Aruba, Australia, Austria, Azerbaiyán, Barbados, Bermudas, Bielorrusia, Bosnia y Herzegovina, Brasil, Brunéi, Bután, Camboya, Canadá, China, Ciudad del Vaticano, Costa Rica, Croacia y 87 más ## Funciones - Asistencia al cliente - Base de datos de clientes - CRM - Creación de informes y estadísticas - Creación de informes/análisis - Creación de itinerarios - Creación de paquetes - Gestión de calendarios - Gestión de clientes - Gestión de contratos o licencias - Gestión de facturas - Gestión de precios - Gestión de proveedores - Gestión de recursos - Gestión de reservas - Gestión de reservas - Gestión de tasas - Integración contable - Integración de GDS y OTA - Notas de reserva - Pagos electrónicos - Panel de comunicaciones - Procesamiento de pagos - Programación - Reserva en línea - Reservas de grupo - Sistema central de reservas ## Integraciones (en total: 16) - Apple Pay - Bookeasy - Fotaflo - Google Calendar - Google Pay - Google Sheets - Mailchimp - PayPal - Smartwaiver - Stripe - Wherewolf - WordPress - Xero - Zapier - authorize.net … y 1 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistemas de reservas](https://www.capterra.co.cr/directory/20032/reservations/software) ## Categorías relacionadas - [Sistemas de reservas](https://www.capterra.co.cr/directory/20032/reservations/software) - [Software para operadores turísticos](https://www.capterra.co.cr/directory/20033/tour-operator/software) - [Software para agencias de viajes](https://www.capterra.co.cr/directory/20034/travel-agency/software) - [Software de alquiler](https://www.capterra.co.cr/directory/30116/rental/software) - [Software de viajes](https://www.capterra.co.cr/directory/31057/travel-management/software) ## Alternativas 1. [WeTravel](https://www.capterra.co.cr/software/163474/wetravel) — 4.8/5 (527 reviews) 2. [Bókun](https://www.capterra.co.cr/software/178518/bokun) — 4.7/5 (467 reviews) 3. [Peek Pro](https://www.capterra.co.cr/software/142459/peek-pro-tour-operator-software) — 4.7/5 (796 reviews) 4. [Ezus](https://www.capterra.co.cr/software/190113/esus) — 4.7/5 (61 reviews) 5. [FareHarbor](https://www.capterra.co.cr/software/135106/fareharbor) — 4.7/5 (1129 reviews) ## Opiniones ### "Very Good Software bad support" — 5.0/5 > **LEO** | *22 de octubre de 2018* | Entretenimiento | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth. > > **Puntos en contra**: We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day\! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.) > > Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system. ----- ### "A very good softwork, but It needs some improvments." — 5.0/5 > **Usuario verificado** | *19 de enero de 2024* | Organización de eventos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Payments Reminders Online booking Reports > > **Puntos en contra**: Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time. > > It's an overall very good soft work, with very strong payment, remainder, and many more features. But it will be very nice to have an account manager in which I could inform in case of a problem. ----- ### "Bait and Switch Pricing. DO NOT USE" — 1.0/5 > **Brad** | *24 de enero de 2026* | Sector pesquero | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The usability and interface is great. For a simple business operations it is clean and optimal. Not over complicated > > **Puntos en contra**: Bait-and-switch pricing once you’re locked in We signed up to Rezdy on the clear understanding that pricing was a monthly fee plus $1 per offline booking. That suited our fishing business perfectly — we are highly weather-dependent and primarily take bookings in person, while potentially moving to online bookings via a website in the future. Throughout the entire setup and onboarding process, there was no mention whatsoever that we would later be told our plan was unsuitable, that we would be required to change plans, or that offline bookings would ever be subject to percentage-based fees. We were never told there was any requirement to be online or to use Rezdy for payments. We invested months setting up the system, learning the software, and integrating it into our operations. Then, three to four months in — once we were comfortable and reliant on the platform — Rezdy abruptly informed us that we had to change plans because it was supposedly more suitable for our business. When we asked to compare plans, we were pushed toward a Marketplace plan that: Is not displayed anywhere on their website Charges 3% of all bookings, online or offline Applies even though we do not take payments through Rezdy Applies even though bookings are manually entered In other words, Rezdy is now seeking a percentage of our revenue for bookings they did not generate and payments they do not process. When we stated that we wished to remain on the Foundation plan we originally signed up for, we were given an ultimatum: switch to the new plan within three days or leave the platform entirely. This is not transparency or fair dealing. It is a classic bait-and-switch, timed precisely when a business is most embedded in the software and leaving is most disruptive. Rezdy may suit businesses that operate fully online and process payments through the platform. For weather-dependent or in-person operators, proceed with extreme caution — the pricing you sign up to may not be the pricing you’re allowed to keep. Extremely disappointing experience. > > Bait and switch pricing. We were completely misled be our Account Executive and never informed of the requirements of the plans before they forced us to switch plans to charge us about 10 fold as much. ----- ### "The Worst 3 Months of My Business Life" — 1.0/5 > **P Mathew** | *19 de julio de 2025* | Ocio, viajes y turismo | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The sales team was quick to respond and very polished in their pitch. You get to speak with someone directly, which gives a good first impression, though it turned out to be just that, an impression. > > **Puntos en contra**: The support is terrible no phone line, no live chat, just slow, careless email responses with no sense of urgency or ownership. The platform is buggy and unreliable, often making changes or updates on its own. One serious glitch resulted in a major booking mishap, costing me a one-star review. The lack of accountability and support is beyond frustrating. > > I signed up in April and left within three months. It was a stressful and disappointing experience. I’ve since switched to Bokun and am much happier. ----- ### "Rezdy Mergers Take Priority Over Functionality and Customer Service" — 1.0/5 > **Daniel** | *21 de marzo de 2025* | Ocio, viajes y turismo | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Initially, the platform worked and met the needs that most other software could not. Now, the platform doesn't work and does nothing near what other platforms will do. > > **Puntos en contra**: The steady decline since signing up. No upgrades, no communication, a promised new platform that never comes. A merger that was a mess. Problems and glitches everywhere that don't get solved. The program now costs you thousands in lost bookings, and nobody cares. Only chat is available, the agents act as a wall to management who are probably hiding under their desks. It was a good program that has turned absolutely awful and I would not recommend to my worst enemy or competitor. Stay clear. > > At first good, then the problems arrived. They came from all angles, having to perform workarounds and learn how to apologize to customers in many languages. They merged with Regionado, Checkfront and others. This clearly was a mess, a mistake, and it ruined the company. It is my last year with them, and I will never return. There is supposedly an upgrade to the software program coming, but that has been the same old response for over a year now. I would never consider this company, and if you are... do yourself a favor and at least wait until the supposed new platform rolls out. I have lost so much money because clients cannot book online using the software due to glitches that Rezdy does not solve or simply sweeps under the rug. It is sad and terrible. I feel bad for the people in the customer service chat, which you can't talk to due to "protocol." I can't be the only one. This platform is like something Fred Flintstone would use: moving rocks and rubble. That's a good description of the platform, rubble. It is all that remains from what was once good. ----- Página: 1 de 11\ Siguiente: [Página siguiente](https://www.capterra.co.cr/software/122690/rezdy?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.co.cr/software/122690/rezdy) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados