WebCheckout

WebCheckout

Por WebCheckout

¿Quién usa WebCheckout?

Higher Education, Broadcast, Audio VIsual, Automotive, Consumer Products.

¿Qué es WebCheckout?

WebCheckout is a browser-based scheduling and resource management software application designed for and used by Higher Education, Broadcast, Automotive and other institutions for AV and IT equipment inventory, media assets, rooms and people. WebCheckout integrates with central administrative systems and provides modules for patron self-booking, help desk, billing, personnel scheduling and more.

Información sobre WebCheckout

WebCheckout

http://www.webcheckout.net

Fundada en 2000

Resumen de precios de WebCheckout

WebCheckout no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de WebCheckout está disponible a partir de USD 400,00/mes.

Precio inicial

USD 400,00/mes

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

Funciones de WebCheckout

Software de activos fijos
Contabilidad de activos
Códigos de barras/RFID
Gestión de documentos
Gestión de eliminaciones
Gestión de la amortización
Gestión del ciclo de vida de recursos
Registro de auditoría
Seguimiento de inventario
Gestión de adquisiciones
Gestión de auditorías
Gestión de configuración
Gestión de contratos o licencias
Gestión de inventarios
Gestión de proveedores
Gestión de requisitos
Gestión del mantenimiento
Seguimiento de costes
Seguimiento de la conformidad
Acceso móvil
Alertas y notificaciones
Creación de informes/análisis
Equipamiento
Gestión de almacén
Gestión de inventario de fabricación
Gestión de inventario de minoristas
Gestión de proveedores
Gestión de renovaciones de pedidos
Gestión multicanal
Identificación del producto
Optimización de inventario
Previsión
Códigos de barras/RFID
Gestión de eliminaciones
Gestión de la amortización
Gestión de reservas
Registro de auditoría
Registro de entrada y salida
Seguimiento de actividades
Seguimiento de ubicación

Reseñas de WebCheckout

Mostrando 5 de 54 reseñas

En general
4,4/5
Facilidad de uso
3,9/5
Atención al cliente
4,7/5
Funcionalidades
4,2/5
Relación calidad-precio
4,1/5
Usuario verificado
Operations Manager
Educación superior, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 31/3/2020

"WebCheckout is a solid solution"

Comentarios: Our overall experience with web checkout has been wonderful and continues to grow with every progressive upgrade.

Puntos a favor: Love the integration and tech support for this software.

Contras: We wish there was a better calendaring system that would show the real-time check-in and check-out appointments by the tech and client

Respuesta de proveedores

por WebCheckout el 6/5/2020

Thank you for your time and thoughtful feedback. We are always on the look out for ways to improve client support and application improvements. Please contact [email protected] to discuss improving the user experience of allocation reporting. Thank you again for your time and continued support.
Holly V.
Customer Care

  • Fuente de la reseña 
  • Publicado el 31/3/2020
Asa K.
Video Production Specialist
Educación superior, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 1/4/2020

"WebCheckout in Media Education"

Comentarios: Our old loan inventory system was being decommissioned, so we had to find something new. Web Checkout filled all our needs and more. It has been an incredible improvement over our previous workflows.

Puntos a favor: Web Checkout is highly customizable, easy to use, entirely web based, and integrates with our existing Active Directory, Student Information System, user ID cards, and equipment barcodes. The best functions are the automated email reminders and flexible permission rules.

Contras: Initial setup of the integration was a bit tedious, but once it was setup it makes daily processes a breeze.

Respuesta de proveedores

por WebCheckout el 27/4/2020

Hi Asa,

Thank you for your time and thoughtful feedback. We are committed to providing attentive customer service and appreciate insight into how to make our processes easier. As always, please feel free to reach out to us at [email protected] with any concerns and feature requests.
Thanks again for your time, and we appreciate your continued support.

Best,

AJ O.
Customer Care Team

  • Fuente de la reseña 
  • Publicado el 1/4/2020
Mary L.
Equipment Services Associate
Educación superior, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 23/6/2020

"Great product for higher education equipment loaning"

Comentarios: I used WCO for nearly 10 years. The company was very responsive to their clients' inputs and regularly updated the software to reflect those requested tweaks. The program was great to work with but offered a lot of details that weren't necessary for us. And it was a little pricey and we needed to consolidate expenses. Two other departments were using another software and we transferred to that system. For 10 years, the WCO never crashed and we never lost any data. WebCheckOut worked very well for us!

Puntos a favor: WCO is easy to use and intuitive. It has a lot of features to keep track of loans, reservations and details of your equipment and locations. There are multiple offerings to customize what you need, including invoices, emailing, SSO, ticket (repair) tracking and even a personnel scheduling feature. Running reports are very customizable and easy to do and cover a range of information (turn downs, overdue, usage, etc...). Adding and updating equipment was fairly easy to do.

Contras: We don't use the system anymore but we had several add on modules that we paid for. I don't remember exactly what was an added module and what features came with the basic software but we bought several modules over the years that made the system a bit pricey. I downloaded my patrons list manually because it was more money to have it work automatically with our system. Not a big deal since we only have about 3k clients but it was an added step. For us, there were a lot of extra fields that could not be removed. A more customizable view would have been nice. Any new software releases that came out were difficult for me to implement due to our firewall and having to work out access for the WCO support team (but I own most of that issue).

  • Fuente de la reseña 
  • Publicado el 23/6/2020
Rifah O.
Client Services Manager
Tecnología y servicios de la información, 501-1000 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    3/5
  • Facilidad de uso
    2/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 27/3/2020

"Helpful but Not User Friendly"

Puntos a favor: I like that it helps us keep track of our events and checkouts so that we don't lose equipment. Overall, it offers a lot of flexibility especially with being able to write notes on reservations, checkouts, and equipment.

Contras: I wish the dashboard would stick without having to reset it up daily with my preferences. I also wish the dashboard view was more integrated into the main checkout page instead of its own page. I wish this system was more user friendly or they offered tutorial videos. I have a large rotating staff of student workers that I have to train and retrain on the various aspects of Webcheckout. I have had to create my own documentation on how to use it and still come across issues where things don't go right if a student worker misses a step. The system is not intuitive at all and needs to be taught and learned. There needs to be a way to delete equipment for good. I would also like an easy way to track our events vs. just our regular checkouts or scheduled tasks so I could pull reports on it. The set, strike, show isn't cutting it for us.

Respuesta de proveedores

por WebCheckout el 1/5/2020

Hi Rifah, thanks for your time and feedback. We're pleased to know that WebCheckout aids in keeping track of your equipment.

The Dashboard now persists, so once you set it up, the information is readily available for the next time you login. This improvement was made after your request in our 2019 User Training. We also provided SXU with the Task Module to better track event details, a part from regular checkout/reservation information.

As we continue to improve and add to WebCheckout's countless features, we understand this can make training an every changing staff difficult to manage. We do update our online documentation, and will continue to host webinars to highlight new features of each release. Additionally, we do offer training services to take the burden of training off of the administrative team.

If we can provide any assistance, please do not hesitate to reach out to your account manager.

We hope you're well.

Jeannie C
Customer Care Team

  • Fuente de la reseña 
  • Publicado el 27/3/2020
Ryan C.
Technology Commons Manager
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 27/3/2020

"Webcheckout review"

Comentarios: Having said all of these pros and cons, I will say that webcheckout really listens to their customers. They provide excellent and quick customer service, they are always offering new training opportunities, and they have created a community where people can provide feedback and they will listen and try to implement changes if possible. So even though there are unfortunate parts to this product, I have confidence they will be addressed in the future.

Puntos a favor: I have been using webcheckout for our university for the 5 years. We have a very robust equipment checkout program for our campus and webcheckout helps us manage over 1,000 pieces of equipment for around 12,000 students/faculty, and staff. There are some things that webcheckout does really well. I love that it syncs with Active Directory and the reporting they do is also very nice. They just recently opened a patron portal, and the advances they have made there are really nice and are allowing us to make some advances in shift left for our services. The organization is very good and keeping track of fines and late equipment is very easy.

Contras: There are a few things that I would consider minor annoyances for webcheckout. We would really like to find a way for patrons to renew equipment themselves, but this still does not exist and adds a lot of unnecessary man power for a pretty simple task. Also there is no embedded signature system, so if you want students to sign for a checkout you have to pull up a separate program, then upload that file back into webcheckout, and then manually update a signature on file date to let the software know something was uploaded. That is just too manual.

Respuesta de proveedores

por WebCheckout el 28/4/2020

Hi Ryan,

Thank you for your time and thoughtful feedback. We are committed to continuously add value to WebCheckout and its suites of modules, and we want to ensure customers feel the same. I hope you will not mind that I will be following up with you directly to get more of your thoughts on the improvements you'd like to see. As always, please feel free to reach out to us at [email protected] with any WebCheckout concerns and feature requests.

Thanks again for your time, and we appreciate your continued support.

Best,

AJ O.
Customer Care Team

  • Fuente de la reseña 
  • Publicado el 27/3/2020