Brightpearl

¿Quién usa Brightpearl?

Brightpearl es ideal para comercios minoristas multicanal de productos terminados que venden en tiendas, online o a través de mercados online como eBay y Amazon que comercializan un millón de dólares o más.

¿Qué es Brightpearl?

Brightpearl es una plataforma de operaciones minoristas. Estrechamente integrada a todos tus canales de venta, Brightpearl conecta tus procesos de pedidos de ventas, cumplimiento, gestión de inventarios, contabilidad, creación de informes y planificación, gestión de almacenes, reposición y más. Diseñada específicamente para modelos de negocios minoristas, Brightpearl ha sido desarrollada para manejar de manera fiable los momentos de actividad comercial intensa y se integra con el ecosistema de tecnología minorista completo.

Información sobre Brightpearl

Brightpearl

http://www.brightpearl.com

Fundada en 2007

Asistencia

  • En horario ininterrumpido (atiende un representante)
  • Horas laborables
  • En línea

Implementación

  • En la nube, SaaS, web

Formación

  • En persona
  • En directo en línea
  • Seminarios web
  • Documentación
Vídeo de Brightpearl
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Resumen de precios de Brightpearl

Brightpearl no está disponible en versión gratuita y no ofrece prueba gratis.


Versión gratuita

No

Prueba gratis

No

Funciones de Brightpearl

  • Acceso móvil
  • CRM
  • Equipamiento
  • Gestión de SEO
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de opiniones
  • Gestión de promociones
  • Gestión de varias tiendas
  • Marketing multicanal
  • Marketing por correo electrónico
  • Modelos
  • Seguridad de datos

Lista completa de Plataformas de comercio electrónico

  • Gestión de catálogos
  • Gestión de envíos
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de pedidos
  • Gestión de pedidos especiales
  • Pedidos recurrentes
  • Registro de pedido
  • Seguimiento de pedidos
  • Tratamiento de pedidos

Lista completa de Sistemas de gestión de pedidos

  • CRM
  • Creación de informes/análisis
  • Gestión de activos empresariales
  • Gestión de almacén
  • Gestión de cadena de suministro
  • Gestión de inventarios
  • Gestión de la distribución
  • Gestión de pedidos
  • Gestión de proyectos
  • Gestión de recursos humanos
  • Gestión de órdenes de compra
  • Gestión financiera

Lista completa de Software ERP

  • Carro de compra
  • Comercio móvil
  • Comercio social
  • Gestión de SEO
  • Gestión de canales
  • Gestión de catálogos
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de pedidos
  • Gestión de promociones
  • Integración del mercado
  • Marketing por correo electrónico
  • Sincronización de datos

Lista completa de Software de comercio electrónico multicanal

  • Códigos SKU/UPC
  • Códigos de barras/RFID
  • Gestión de artículos
  • Gestión de proveedores
  • Gestión de renovaciones de pedidos
  • Optimización de inventario
  • Previsión
  • Registro de entrada y salida
  • Seguimiento de costes
  • Seguimiento de inventario
  • Seguimiento de números de serie

Lista completa de Software de control de inventarios

  • Base de datos de clientes
  • Entrada de pedidos en tiempo real
  • Entrada de pedidos remota
  • Gestión de almacén
  • Gestión de envíos
  • Gestión de inventarios
  • Gestión de pedidos
  • Gestión de pedidos pendientes
  • Tratamiento de pedidos

Lista completa de Software de entrada de pedidos

  • Compras
  • Códigos de barras/RFID
  • Gestión 3PL
  • Gestión de envíos
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de la calidad
  • Gestión de pedidos
  • Gestión de recibo y almacenamiento
  • Previsión
  • Sincronización en tiempo real
  • Varias ubicaciones

Lista completa de Software de gestión de almacenes

  • CRM
  • Comercio electrónico
  • Creación de informes/análisis
  • Gestión de comisiones
  • Gestión de empleados
  • Gestión de ingresos
  • Gestión de mercancías
  • Gestión de pedidos
  • Gestión de órdenes de compra
  • Marketing por correo electrónico
  • Pedido por correo
  • Programa de fidelización
  • Varias ubicaciones

Lista completa de Software de gestión para el comercio minorista

  • Acceso móvil
  • Alertas y notificaciones
  • Creación de informes/análisis
  • Equipamiento
  • Gestión de almacén
  • Gestión de inventario de fabricación
  • Gestión de inventario de minoristas
  • Gestión de proveedores
  • Gestión de renovaciones de pedidos
  • Gestión multicanal
  • Identificación del producto
  • Optimización de inventario
  • Previsión

Lista completa de Software de inventario

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Reseñas de Brightpearl

Mostrando 5 de 119 reseñas

En general
4,3/5
Facilidad de uso
4,4/5
Atención al cliente
4,3/5
Funcionalidades
4,1/5
Relación calidad-precio
4,2/5
Katie K.
Comercio minorista
Ha utilizado el software durante: Más de un año
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    Sin valoración
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 3/10/2015

"Great Inventory Management"

Comentarios: We use Bright Pearl for both in-store and online sales. Coming from the previous program we used, Bright Pearl was a huge step up in inventory tracking. You can know where each and every item is through the whole order process - from shelf to shipment.
I've also been greatly impressed with the help/support team for a couple reasons. First, the replies to your problems/queries are quick (and don't make you feel like you're talking to a robot). Second, when they tell you that they are working on a certain issue, problem, or "bug" that needs to be dealt with, they mean it. This support team actually follows through and makes changes and updates frequently, always trying to improve the software. That is something that, as a customer I really appreciate.

Puntos a favor: - great inventory management
- fast and current connection to online orders, stock, and inventory
- good reports system
- lots of apps available to help tailor the program to your business' needs

Contras: While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious. I would love to see more steps become automatic, and fields auto-populate. (I will say that, since we started using Bright Pearl, they've already improved somewhat in this area, though there are still many more to be done.

  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 3/10/2015
Stuart K.
Director
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 8/2/2017

"Manages the core of our business, finances and products."

Comentarios: We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase. The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone. Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality. I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.

Puntos a favor: the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.

Contras: Sometimes you have to do things by the book and can't cut corners in processes.

  • Fuente de la reseña 
  • Publicado el 8/2/2017
Frankie O.
Vice President
Logística y cadena de suministro, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    3/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    2/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    2/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 8/8/2017

"Frustrated"

Comentarios: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Puntos a favor: I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Contras: I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Respuesta de proveedores

por Tom el 23/9/2017

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 8/8/2017
Emma O.
Merchandiser
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 25/11/2016

"Brightpearl Review"

Comentarios: As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.

Puntos a favor: Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.

Contras: Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business.

  • Fuente de la reseña 
  • Publicado el 25/11/2016
Bryan B.
Salud, bienestar y deporte
Ha utilizado el software durante: Más de un año
  • Calificación global
    4/5
  • Facilidad de uso
    Sin valoración
  • Características y funcionalidades
    Sin valoración
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 18/8/2015

"All in One Ecommerce Software"

Comentarios: All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Puntos a favor: Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Contras: As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.

  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 18/8/2015