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Verizon Connect
¿Qué es Verizon Connect?
Verizon Connect comprende los desafíos a los que se enfrentan las empresas de transporte: desde cumplir con los mandatos del sector hasta mantener bajos los costos, mejorar la navegación y conducir de manera segura. Gracias a la supervisión permanente, puedes administrar eficazmente el comportamiento inseguro, el uso no autorizado o las desviaciones del procedimiento estándar. El software de gestión de flotas de Verizon Connect puede ayudarte a descubrir costes ocultos y al mismo tiempo revelar el potencial para una mayor eficiencia, a través de una mejor distribución y enrutamiento.
¿Quién usa Verizon Connect?
Sin información del proveedor
¿Tienes dudas sobre Verizon Connect?
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Verizon Connect
Opinones de Verizon Connect
Pesima atención al cliente
Comentarios: Tengo contrato el servicio desde hace cuatro años y en una camioneta no funciono el localizador y se sigue pagando en la factura que llega mensual, se solicito la cancelación de otros localizadores y se han tardado en dar respuesta y hacer devolucón de lo que se ha pagado
Puntos a favor:
Que puedo ver donde estan mis vechiculos
Contras:
No dan respuesta rapida en lo que se solicita
Celular
Comentarios: Es facil de trabajar tus datos estan siempre protegidos
Puntos a favor:
Su versatilidad su desempeño y su capacidad de que esten bien tus datos protegidos
Contras:
Sus planes son caros le falta expandirse mas no esta tan difundido como otros operadores como claro o movistar
Es una app genial. Diseñada para ofrecerte un control y una visibilidad total de tus operaciones
Comentarios: Verizon Connect es nuestra escogida en muchos ámbitos tanto profesional como personal. La recomiendo ampliamente!
Puntos a favor:
Me encanta porque es fácil de utilizar, es moderno, en comparación al precio de otra app es muy accesible
Contras:
Que a veces necesito opciones más avanzadas
Calidad del software
Comentarios: Muy encantada con todos los servicios y productos que ofrece
Puntos a favor:
La velocidad en la tecnología con los gps es lo que más me ha impresionado
Contras:
Los precios pueden salirse del presupuesto

Good tool for scheduling and prospecting
Comentarios: Overall I’m happy with what I’m getting just wish it were cheaper but they do have good customer support
Puntos a favor:
The prospecting is unlike any I’ve seen out there
Contras:
It is very spendy relative to the features and tools I use
Pro Verizon Connect
Comentarios: We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site.
Puntos a favor:
It has helped us manage our fleet locations as well as employee time tracking
Contras:
Nothing. It has been great and easy to work with
Terrible company, customer service & overall awful company
Comentarios: Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent.
Puntos a favor:
I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.
Contras:
Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!
20 year old technology with no option to cancel
Comentarios: Buyer beware! Don't buy unless you want to be locked into a contract with a product that will receive zero enhancements.
Puntos a favor:
There really isn't anything good about verizon connect / reveal.
Contras:
Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse.
quick and reliable
Comentarios: overall my experience with Verizon Connect has been great!
Puntos a favor:
verizon connect is quick and reliable whenever we need to communicate as a team in our company.
Contras:
there is not many things I do not like about verizon connect. Its great
Alternativas consideradas:
Swindled and Hood Winked
Comentarios: In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!
Puntos a favor:
Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.
Contras:
Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

Alternativas consideradas:
DO NOT BUY VERIZON CONNECT
Comentarios: Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs.
Puntos a favor:
Nothing. Do not waste your time on buying this service.
Contras:
It is a horrible service and company to work with. See further details in the next question.
Horrific Customer Service
Comentarios: Great from the start and awful once we purchased it. If I didn't already have their phone service for the business and another fleet software it speaks to I would never use them. It's like pulling teeth to even get someone to call you. Like 2 weeks minimum.
Puntos a favor:
The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.
Contras:
No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.
Life saver
Comentarios: Has been a great app to have on the phone to see what is happening
Puntos a favor:
Being able to see day to day operations with ease
Contras:
Some times it has a delay but could be from poor signal
Number One in the Business, Verizon Connect
Comentarios: Nothing but the best , I would recommend Verizon Connect to anyone running a business.
Puntos a favor:
The ability to track in real time my entire fleet including ETA's and required maintenance.
Contras:
Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually
Alternativas consideradas:
Save your money!
Comentarios: Horrible, absolutely horrible!!!
Puntos a favor:
I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.
Contras:
The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.
Alternativas consideradas:
Losing all faith with Verizon
Comentarios: Ok to setup and mostly works once complete, but support and making changes or alterations after the fact are not pleasant experiences.
Puntos a favor:
It was fairly easy to use and get things set up.
Contras:
Dealing with their support in chat and phone format is very unpleasant. Reaching the right and knowledgable people is either difficult, or a gamble.
Great Product
Puntos a favor:
Ease of set up and use. We have a small fleet that Verizon helps us track
Contras:
Cost of initial set up was high. We had to wait to get an installer to our location
Verizon has a better app than most
Comentarios: Pretty good! As far as other carriers systems, this one is easy, modern and nice.
Puntos a favor:
The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.
Contras:
The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.
Verizon Connect Report
Puntos a favor:
Nothing really it always lagged on info.
Contras:
Realtime information was never reliable.
Worst Service I Have Ever Had/Used in My 58 Years on This Planet
Comentarios: I think I covered that.
Puntos a favor:
Not using their service any longer.
Contras:
The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.
Avoid this company.
Comentarios: Extremely poor. Communication is lacking and no one knows what is actually happening.
Puntos a favor:
Initially had great service until an account was signed up.
Contras:
Customer service is appalling. Devices don’t work, I’ve been waiting for a month to have support and nothing. They also break privacy by continuing to issue invoices and emails to an incorrect email address after repeated advice to update.
Reveal for Trucks, Equipment, and Assets - GPS is serviceable, HW is spotty, Customer Support is bad
Comentarios: Day-to-day functionality is mostly reliable and gives us what we need. However, when issues come up, there is the known quantity of headaches that come with addressing them.
Puntos a favor:
The UI is decent, and easy enough to use. There are reporting features that we'll likely not implement but are nice to know are available. There is an extensive library of info for troubleshooting & installation. Tier 2 techs are helpful, some product specialists are good as well. Vehicle trackers seem to work fine, low failure rate.
Contras:
By far it is customer service. Tier 1 techs are based overseas, and while there are some competent agents in the call center, most are not. Getting to Tier 2 techs as fast as possible is the only way to be efficient. We've had 3 "Customer Success Managers" in the last year and none have been easy to contact and seem highly overloaded with accounts. We also weren't billed for 9 months, and gave multiple reminders - then with only an automated payment warning email, were charged for all at once. The asset tracking hardware is also flaky, we've replaced numerous units that stop working.
All you need
Comentarios: My experience is great this helps so much works as intended
Puntos a favor:
App works great never have a problem with it
Contras:
I do not have any negative to say about it
One call away
Puntos a favor:
The service is perfect… signal is always strong
Contras:
Actually there’s not a thing I dislike about Verizon
Poor customer support
Comentarios: Poor customer service is a bigger con than resourceful features.
Puntos a favor:
We no longer use Verizon Connect however they did have features that we found resourceful (customizable alerts and gps tracking)
Contras:
Customer Support. We went through several representatives assigned to our account, and each one was very difficult to get ahold of. They were not responding to our requests to get devices for new trucks, etc.